Customer Service Manager
Similar Professions

Alternative Careers and Similar Jobs to a Customer Service Manager

As a Customer Service Manager, you have transferrable skills that would make you a good fit for other similar jobs. Here's a list of related jobs, possible career transitions and alternative careers, based on skills you likely have.

Jump to a section on this page
Similar Job Titles
  • Customer Service Representative
  • Customer Service Specialist
  • Director Of Customer Service
  • Service Manager
  • Customer Success Specialist
  • Customer Experience Manager
  • Unlock all suggestions
    Alternative Careers
  • Operations Manager
  • Account Manager
  • Salesperson
  • Store Manager
  • Sales Manager
  • Office Manager
  • Director Of Operations
  • Account Executive
  • Support Manager
  • Unlock all suggestions

    Similar Job Titles to a Customer Service Manager

    These job titles are similar to the Customer Service Manager role, and are often used interchangeably by companies. For example, some employers may refer to a Customer Service Manager as either a Customer Service Representative or a Customer Service Specialist.

    Customer Service Representative
     Very Similar Skills
     Very Popular

    Skill Similarity

    81%

    A Customer Service Representative shares 81% of core skills with a Customer Service Manager.

    Skills to develop to transition to this role

    Teamwork
    Problem Solving
    Recruiting
    Negotiation
    Sales Management
    Human Resources (HR)
    Social Media
    Communication

    Load more skills
    Explore this career profile See all Customer Service Representative skills
    Customer Service Specialist
     Very Similar Skills
     Growing

    Skill Similarity

    83%

    A Customer Service Specialist shares 83% of core skills with a Customer Service Manager.

    Skills to develop to transition to this role

    Teamwork
    Transportation
    Negotiation
    International Logistics
    Logistics Management
    Supply Chain Management
    Marketing
    Social Media

    Load more skills
    Explore this career profile See all Customer Service Specialist skills
    Director Of Customer Service
     Very Similar Skills
     Growing

    Skill Similarity

    80%

    A Director Of Customer Service shares 80% of core skills with a Customer Service Manager.

    Skills to develop to transition to this role

    Cross-functional Team Leadership
    Business Process Improvement
    Sales Management
    Sales Operations
    Customer Retention
    Strategy
    Forecasting
    Business Development

    Load more skills
    Explore this career profile See all Director Of Customer Service skills
    Service Manager
     Fairly Similar Skills
     Growing

    Skill Similarity

    79%

    A Service Manager shares 79% of core skills with a Customer Service Manager.

    Skills to develop to transition to this role

    Automotive
    Negotiation
    Project Planning
    Continuous Improvement
    Sales Management
    Warranty
    Customer Retention
    Automotive Aftermarket

    Load more skills
    Explore this career profile See all Service Manager skills
    Customer Success Specialist
     Fairly Similar Skills
     Growing

    Skill Similarity

    51%

    A Customer Success Specialist shares 51% of core skills with a Customer Service Manager.

    Skills to develop to transition to this role

    Load more skills
    Explore this career profile See all Customer Success Specialist skills
    Customer Experience Manager
     Fairly Similar Skills
     Growing

    Skill Similarity

    73%

    A Customer Experience Manager shares 73% of core skills with a Customer Service Manager.

    Skills to develop to transition to this role

    Load more skills
    Explore this career profile See all Customer Experience Manager skills

    Alternative Careers and Related Jobs For a Customer Service Manager

    Here is a list of possible career transitions and similar professions a typical Customer Service Manager often moves into, within or outside their industry.

    Operations Manager
     Fairly Similar Skills
     Very Popular

    Skill Similarity

    79%

    An Operations Manager shares 79% of core skills with a Customer Service Manager.

    Skills to develop to transition to this role

    Negotiation
    Strategic Planning
    Change Management
    Business Development
    Project Planning
    Contract Negotiation
    Business Strategy
    Budgeting

    Load more skills
    Explore this career profile See all Operations Manager skills
    Account Manager
     Fairly Similar Skills
     Very Popular

    Skill Similarity

    66%

    An Account Manager shares 66% of core skills with a Customer Service Manager.

    Skills to develop to transition to this role

    Business-to-Business (B2B)
    Sales Management
    Negotiation
    Business Development
    Marketing Strategy
    Business Strategy
    Marketing
    Solution Selling

    Load more skills
    Explore this career profile See all Account Manager skills
    Salesperson
     Fairly Similar Skills
     Growing

    Skill Similarity

    75%

    A Salesperson shares 75% of core skills with a Customer Service Manager.

    Skills to develop to transition to this role

    Marketing
    Sales Management
    Marketing Strategy
    Sales & Marketing
    Negotiation
    Communication
    Teamwork
    Business Development

    Load more skills
    Explore this career profile See all Salesperson skills
    Store Manager
     Fairly Similar Skills
     Growing

    Skill Similarity

    52%

    A Store Manager shares 52% of core skills with a Customer Service Manager.

    Skills to develop to transition to this role

    Retail
    Store Management
    Inventory Management
    Merchandising
    Retail Sales
    Visual Merchandising
    Sales Management
    Loss Prevention

    Load more skills
    Explore this career profile See all Store Manager skills
    Sales Manager
     Fairly Similar Skills
     Growing

    Skill Similarity

    69%

    A Sales Manager shares 69% of core skills with a Customer Service Manager.

    Skills to develop to transition to this role

    Sales Management
    Business Development
    Negotiation
    Business Strategy
    Marketing Strategy
    Business-to-Business (B2B)
    Marketing
    International Sales

    Load more skills
    Explore this career profile See all Sales Manager skills
    Office Manager
     Fairly Similar Skills
     Growing

    Skill Similarity

    52%

    An Office Manager shares 52% of core skills with a Customer Service Manager.

    Skills to develop to transition to this role

    Office Administration
    Administrative Assistance
    Strategic Planning
    Teamwork
    Administration
    Time Management
    Executive Administrative Assistance
    Negotiation

    Load more skills
    Explore this career profile See all Office Manager skills
    Director Of Operations
     Fairly Similar Skills
     Growing

    Skill Similarity

    71%

    A Director Of Operations shares 71% of core skills with a Customer Service Manager.

    Skills to develop to transition to this role

    Load skills
    Explore this career profile See all Director Of Operations skills
    Account Executive
     Fairly Similar Skills
     Growing

    Skill Similarity

    57%

    An Account Executive shares 57% of core skills with a Customer Service Manager.

    Skills to develop to transition to this role

    Load skills
    Explore this career profile See all Account Executive skills
    Support Manager
     Fairly Similar Skills
     Growing

    Skill Similarity

    75%

    A Support Manager shares 75% of core skills with a Customer Service Manager.

    Skills to develop to transition to this role

    Load skills
    Explore this career profile See all Support Manager skills

    High Value Skills to Build as a Customer Service Manager

    If you're a Customer Service Manager and are planning to move into a similar profession or alternative career, it's important to build the right skill sets to position you for your next career.

    We analyzed thousands of career transitions in your industry and identified the highest value skills to build as a Customer Service Manager. Building these skills will set you up for the most number of the above careers.

    • Negotiation
    • Strategic Planning
    • Change Management
    • Business Development
    • Project Planning
    • Contract Negotiation
    • Business Strategy
    • Budgeting
    • Teamwork
    • Problem Solving
    • Recruiting
    • Sales Management
    • Human Resources (HR)
    • Social Media
    • Communication
    • Business-to-Business (B2B)
    • Marketing Strategy
    • Marketing
    • Solution Selling

    Word Cloud of Skills to Build as a Customer Service Manager

    Here is a word cloud of the skills above. Use this as inspiration for the kinds of transferrable skills you need to build to move into a similar profession or alternative career.

    Frequently Asked Questions

    What are the skills required to become a Store Manager?

    The most in-demand skills you need to become a Store Manager are:

    • Retail
    • Store Management
    • Inventory Management
    • Merchandising
    • Retail Sales
    • Visual Merchandising
    • Sales Management
    • Loss Prevention

    What skills do I need to develop to become an Account Executive?

    The most in-demand skills you need to become an Account Executive are:

    • Business Development
    • Sales Management
    • Sales Process
    • Solution Selling
    • Salesforce.com
    • Direct Sales
    • Marketing Strategy
    • Business-to-Business (B2B)

    What are examples of professions that are similar to a Customer Service Manager?

    It's common for a Customer Service Manager to become a Salesperson, Store Manager, Account Executive, Operations Manager, Support Manager, Director Of Operations, Account Manager or Office Manager.

    © 2022 Resume Worded. All rights reserved.