Customer Success Specialist

Customer Success Specialist Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Success Specialist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. So try to include them on your resume where possible.

Remember that every job is different. Instead of including all these keywords on your resume, identify the keywords most relevant to the job you're applying to and include those. Use the free Targeted Resume tool to help with this.

  • Software as a Service (SaaS)
  • Customer Relationship Management (CRM)
  • Customer Experience
  • Customer Retention
  • Salesforce.com
  • Account Management
  • Zendesk
  • Customer Service
  • Digital Marketing
  • Start-ups
  • Business Development
  • Strategy
  • Customer Engagement
  • E-commerce
  • Customer Service Management
  • Business-to-Business (B2B)
  • Marketing Strategy
  • Client Relations
  • Project Management
  • Sales
  • Cloud Computing
  • Management
  • Customer Support
  • Microsoft Access
  • Relationship Building
  • Customer Experience Management
  • Consulting
  • Business Strategy
  • Pre-sales
  • Enterprise Software
  • Onboarding
  • Client Services
  • Renewals
  • Customer Success
  • Technical Support
  • Email
  • Customer Management
  • Product Adoption
  • Up-selling
  • Business Analysis
  • Jira
  • HubSpot
  • Marketing
  • Helping Clients Succeed
  • Inbound Marketing
  • Data Analysis
  • Net Promoter Score
  • Strategic Partnerships
  •   Show full list

  Where on my resume do I add these buzzwords?

Add keywords directly into your resume's work experiences, education or projects. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency.

Only include these technical skills or keywords into your resume if you actually have experience with them.

Compare Your Resume To These Customer Success Specialist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

How do I add skills to a Customer Success Specialist resume?

1
Review the job posting closely.

Go through the Customer Success Specialist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Customer Experience, Account Management and Salesforce.com are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Software as a Service (SaaS) and Customer Retention.

Add other common skills from your industry - such as Zendesk, Customer Service and Customer Relationship Management (CRM) - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Customer Service Management, Digital Marketing and Client Relations - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Emphasize your communication skills.

Communication is often an important component of the role of a Customer Success Specialist, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

5
Show how you have strong attention to detail.

A good Customer Success Specialist has strong attention to detail, so try to include examples of where you handled complex projects or processes.

6
Use the exact job title.

Try to add the exact job title, Customer Success Specialist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Customer Success Specialist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Success Specialist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Success Specialist Skills and Keywords to Include On Your Resume

Customer Success Specialist Soft Skills

Here are common soft skills that appear on Customer Success Specialist job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Leadership
  • Life Skills

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Get your Resume Instantly Checked, For Free

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Customer Success Specialist Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Entry Level Customer Service Representative


Resume Example
Director of Customer Service


Resume Example
Customer Success Analyst


Resume Example
Customer Success Manager


Resume Example
Customer Success Operations Manager


Resume Example
Retail Customer Service Rep


Browse Skills from Similar Jobs

Frequently Asked Questions

What skills do hiring managers want to see on a Customer Success Specialist resume?

Some popular Customer Success Specialist hard skills are Software as a Service (SaaS), Customer Relationship Management (CRM), Customer Experience, Customer Retention, Salesforce.com, Account Management, Zendesk and Customer Service.

Depending on the job you apply to, skills like Client Relations, Digital Marketing, Customer Service Management, Customer Engagement and Technical Support can also be good to include on your resume.

What soft skills are common in Customer Success Specialist roles?

Soft skills like Customer Satisfaction, Communication, Team Leadership, Leadership and Life Skills are essential for Customer Success Specialist roles and jobs.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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