Skill Profile

Customer Success Specialist

Improve your resume's success rate by using these Customer Success Specialist skills and keywords.

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Customer Success Specialist
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Skills

Customer Success Specialist Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Success Specialist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Software as a Service (SaaS)
  • Customer Relationship Management (CRM)
  • Customer Experience
  • Customer Retention
  • Salesforce.com
  • Account Management
  • Zendesk
  •  Find out what your resume's missing
    •
  • Customer Service
  • Digital Marketing
  • Start-ups
  • Business Development
  • Strategy
  • Customer Engagement
  • E-commerce
  • Customer Service Management
  • Business-to-Business (B2B)
  • Marketing Strategy
  • Client Relations
  • Project Management
  • Sales
  • Cloud Computing
  • Management
  • Customer Support
  • Microsoft Access

    •   Show full list

Resume Skills: Data Analysis

  • Data Visualization (Tableau, PowerBI)
  • Statistical Software (SPSS, STATA)
  • Survey Tools (SurveyMonkey, Qualtrics, Google Forms)
  • SurveyMonkey
  • Zoho Analytics
  • Google Data Studio
  • Tableau
  • SPSS
  • SQL
  • Microsoft Power BI
  • Excel
  • Python (NumPy, pandas)
  •  Match your resume to these skills
    •

Resume Skills: Customer Management

Resume Skills: Communication Tools

Resume Skills: Project Management

Resume Skills: Customer Experience Tools

Resume Skills: Communication

Resume Skills: Client Relationship Tools

Resume Skills: Advanced CRM Platforms

Resume Skills: Languages

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Customer Success Specialist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Customer Success Specialist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Customer Success Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded June 2020 - Present
Senior Customer Success Specialist
Designed a comprehensive customer feedback system that enriched CRM data accuracy by 40% leading to enhanced customer relations.
Implemented API integration with Salesforce.com which streamlined processes and increased team efficiency by 35%.
Spearheaded the transition from manual to cloud computing, improving access and availability while reducing the server costs by 30%.
Increased customer retention by 20% through proactive responses to queries and issues, leveraging Zendesk.
Constructed a holistic digital marketing strategy that improved customer engagement rate by 30%, resulting in higher conversions.
Amazon Web Services February 2018 - May 2020
Customer Success Specialist
Headed the account management team for SaaS products, recording a 25% boost in customer lifetime value.
Reduced customer support issues by 30% by establishing a robust support mechanism using CRM tools.
Developed and executed strategies that increased B2B e-commerce sales by 15% within six months.
Achieved a customer satisfaction score of 95%, the highest in the division, leading to significant positive brand exposure.
Coached.com June 2016 - December 2017
Customer Relationship Management Associate
Implemented customer experience enhancement measures, resulting in a 20% reduction in customer churn.
Increased average ticket sales by 15% through targeted promotion campaigns.
Successfully managed project timelines and resource allocation, ensuring 100% on-time delivery of client projects.
EDUCATION
Resume Worded Institute May 2016
Master of Business Administration (MBA) - Concentration in Customer Relations Management
Dissertation: 'Emerging trends in Customer Success Management'
Resume Worded University May 2014
Bachelor of Commerce (B.Com) - Specialization in Marketing
Minors in Market Research and Analytics
Awards: Dean's List 2013 (Top 10%), Resume Worded Business Grant (1 of 5 grants awarded in class)
SKILLS
Customer Management: Customer Success Management, CRM platforms (Salesforce, Zoho, Zendesk), Customer Retention, Customer Engagement, Customer Satisfaction Metrics
Communication Tools: Email Marketing Software (MailChimp, AWeber), Social Media Scheduling Tools (Hootsuite, Buffer), Webinar Platforms (Zoom, GoToWebinar)
Data Analysis: Data Visualization (Tableau, PowerBI), Statistical Software (SPSS, STATA), Survey Tools (SurveyMonkey, Qualtrics, Google Forms)
Project Management: Agile and Scrum methodologies, Project Management Tools (Asana, Trello), Process Improvement Principles
OTHER
Certifications: HubSpot Inbound Marketing Certification (2020), Certified Product Manager - National Association of Product Managers (NAPM)
Projects: Developed a customer success strategy at Resume Worded which resulted in a 30% increase in customer retention rates
Awards: Amazon Web Services Customer Success Hero Award 2019, Best Performer Award - Coached.com 2017
Professional Affiliations: Member, National Customer Service Association (NCSA), Member, American Management Association (AMA)
Your Name
Customer Experience Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com April 2020 - Present
Senior Customer Experience Specialist
Directed strategy and operations for a 10-member customer service management team, improving support responsiveness by 50%.
Increased Salesforce.com usage among team members by 25% due to effective coaching, resulting in more efficient customer data management.
Pioneered a customer engagement model, generating a 20% increase in overall customer satisfaction.
Reduced customer churn rate by 30% in 6 months through successful business development plans.
Improved customer service KPIs by leveraging Cloud Computing, resulting in a 60% increase in productivity.
Microsoft January 2018 - March 2020
Customer Experience Specialist
Built customer loyalty through active relationship management that increased repeat business by 20%.
Streamlined business to business interactions with key strategies, boosting the sales pipeline by 30%.
Created a work culture prioritizing customer feedback, resulting in a marked increase in the user experience.
Resume Worded July 2016 - December 2017
Customer Service Representative
Drove customer experience transformation, leading to a 10% increase in customer retention and business growth.
Developed a product knowledge training program, decreasing issue resolution time by 18%.
Increased positive online reviews by 45% through excellent service and proactively addressing customer concerns.
EDUCATION
Resume Worded Academic Center December 2019
Master’s in Business Administration (MBA)
Specialization in Customer Experience Management
Resume Worded University June 2016
Bachelor of Communications with Honors
Minors in Marketing and Business Administration
Awards: Resume Worded Scholar, Marketing Honor Society
SKILLS
Customer Experience Tools: Zendesk, Intercom, Freshdesk, LiveAgent, Salesforce (Intermediate), Microsoft Dynamics (Advanced)
Communication: Negotiation (Advanced), Conflict Resolution (Advanced), Business Writing (Advanced), Public Speaking (Intermediate)
Data Analysis: SurveyMonkey, Zoho Analytics, Google Data Studio, Tableau (Basic), SPSS (Basic), SQL (Basic)
Project Management: Asana, Slack, Trello, Jira, Microsoft Teams (Advanced)
OTHER
Certifications: Certified Customer Experience Professional (CCXP), Project Management Professional (PMP) Certification
Leadership & Volunteering: Committee Member of the Customer Experience Professionals Association, Microsoft’s Volunteer Team Leader for Corporate Social Responsibility Initiatives
Awards: Recipient of Microsoft’s 'Above and Beyond' Customer Service Award (2019), Resume Worded 'Servant Leadership' Award (2017)
Courses: ‘Managing Customer Feedback’ – Coursera, ‘Leadership and Influence’ – EdX
Your Name
Client Relationship Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded February 2021 - Present
Senior Client Relationship Manager
Managed high-profile client portfolios amounting to over $2M in annual sales.
Led start-up customer acquisitions with a proven marketing strategy that increased B2B sales by 20%.
Overhauled CRM data system, improving data accuracy and leading to more targeted customer outreach.
Worked with the digital marketing team to launch targeted campaigns, encouraging customer engagement and increasing revenue by 15%.
Instrumental in moving operations to cloud computing, saving 10 hours per week for team members and increasing service speed.
Apple Inc. August 2018 - January 2021
Client Relationship Manager
Generated $1M in revenue from strategically capturing new business opportunities.
Integrated go-to-market strategies which led to a 15% increase in Customer Retention.
Enhanced client experience and increased client satisfaction by 25% by efficiently handling escalated issues.
Spearheaded a team of 6, mentoring them towards achieving customer-centric service goals.
Coached.com June 2016 - July 2018
Customer Service Coordinator
Contributed to sales strategies that saw revenue grow by 10%.
Succesfully Cleared 100% of ticket backlog within 1 quarter, improving customer service efficiency and satisfaction.
Successfully managed 3 high-value client projects from planning to completion, ensuring a 100% timely delivery rate.
EDUCATION
Resume Worded University January 2018
Master of Business Administration (MBA) - Client Relations
Specialization in Technology Industry Client Relations
Resume Worded Institute May 2016
Professional Certificate in Customer Service Management
Focus on Emerging Client Communication Platforms
Part-time while working at Coached.com
SKILLS
Client Relationship Tools: Hootsuite, Basecamp, Zendesk, Zoho CRM, Salesforce, NetSuite
Advanced CRM Platforms: Microsoft Dynamics 365, Oracle CRM, Pipedrive, HubSpot, ActiveCampaign, Freshsales
Data Management & Analysis: SQL, Microsoft Power BI, Tableau, Google Data Studio, Excel, Python (NumPy, pandas)
Languages: English (Native), Spanish (Professional Working Proficiency), German (Basic)
OTHER
Certifications: Certified Customer Success Manager - SuccessCOACHING, Certified Relationship Management Specialist - Resumé Worded Institute
Volunteering: Customer Service Professionals Network (Event Coordinator), Job Readiness Coach - Local Community Center
Awards: Spotlight Award – Resume Worded, Team Player Award - Apple Inc.
Projects: Developed and Led 'Customer First' Initiative - Improved customer satisfaction rates by 20% at Resume Worded

How do I add skills to a Customer Success Specialist resume?

1
Review the job posting closely.

Go through the Customer Success Specialist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Customer Experience, Account Management and Salesforce.com are possible skills. These are skills you should try to include on your resume.

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2
Add industry skills like Software as a Service (SaaS) and Customer Retention.

Add other common skills from your industry - such as Zendesk, Customer Service and Customer Relationship Management (CRM) - into your resume if they're relevant.

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3
Add skills into your work experience.

Incorporate skills - like Customer Support, Cloud Computing and Business-to-Business (B2B) - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

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4
Emphasize your communication skills.

Communication is often an important component of the role of a Customer Success Specialist, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

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5
Show how you have strong attention to detail.

A good Customer Success Specialist has strong attention to detail, so try to include examples of where you handled complex projects or processes.

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6
Use the exact job title.

Try to add the exact job title, Customer Success Specialist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

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Word Cloud for Customer Success Specialist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Success Specialist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Success Specialist Skills and Keywords to Include On Your Resume

Customer Success Specialist Soft Skills

Here are common soft skills that appear on Customer Success Specialist job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Customer Satisfaction
    Expand
  • Communication
    Expand
  • Team Leadership
    Expand
    • Leadership

    Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

    Get your Resume Instantly Checked, For Free

    Upload your resume and we'll spot the issues in it before an actual Customer Success Specialist recruiter sees it. For free.

    Customer Success Specialist Resume Templates

    Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

    Resume Example
    Entry Level Customer Service Representative

    Entry Level Customer Service Representative Resume Sample
    Go to Resume Page

    Resume Example
    Director of Customer Service

    Director of Customer Service Resume Sample
    Go to Resume Page

    Resume Example
    Customer Success Analyst

    Customer Success Analyst Resume Sample
    Go to Resume Page

    Resume Example
    Customer Success Manager

    Customer Success Manager Resume Sample
    Go to Resume Page

    Resume Example
    Customer Success Operations Manager

    Customer Success Operations Manager Resume Sample
    Go to Resume Page

    Resume Example
    Retail Customer Service Rep

    Retail Customer Service Rep Resume Sample
    Go to Resume Page

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    Frequently Asked Questions

    What skills do hiring managers want to see on a Customer Success Specialist resume?

    Some popular Customer Success Specialist hard skills are Software as a Service (SaaS), Customer Relationship Management (CRM), Customer Experience, Customer Retention, Salesforce.com, Account Management, Zendesk and Customer Service.

    Depending on the job you apply to, skills like Business-to-Business (B2B), Cloud Computing, Customer Support, Sales and Customer Engagement can also be good to include on your resume.

    Target your Resume to a Job Description

    While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

    It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

    Start targeting your resume

    © 2024 Resume Worded. All rights reserved.

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