Director Customer Support

Director Customer Support Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Director Customer Support job postings. In other words, these are the most sought after skills by recruiters and hiring managers. So try to include them on your resume where possible.

Remember that every job is different. Instead of including all these keywords on your resume, identify the keywords most relevant to the job you're applying to and include those. Use the free Targeted Resume tool to help with this.

  • Customer Support
  • Cross-functional Team Leadership
  • Enterprise Software
  • Customer Relationship Management (CRM)
  • Software as a Service (SaaS)
  • Customer Experience
  • Technical Support
  • Salesforce.com
  • Professional Services
  • Zendesk
  • Customer Service Management
  • Product Management
  • Integration
  • Business Intelligence (BI)
  • Operations Management
  • Business Process Improvement
  • Strategic Partnerships
  • Contact Centers
  • Cloud Computing
  •   Show full list

  Where on my resume do I add these buzzwords?

Add keywords directly into your resume's work experiences, education or projects. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency.

Only include these technical skills or keywords into your resume if you actually have experience with them.

Compare Your Resume To These Director Customer Support Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

How do I add skills to a Director Customer Support resume?

1
Review the job posting closely.

Go through the Director Customer Support posting you're applying to, and identify hard skills the company is looking for. For example, skills like Customer Relationship Management (CRM), Enterprise Software and Customer Experience are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Software as a Service (SaaS) and Salesforce.com.

Add other common skills from your industry - such as Customer Support, Cross-functional Team Leadership and Technical Support - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Product Management, Contact Centers and Business Intelligence (BI) - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Emphasize your communication skills.

Communication is often an important component of the role of a Director Customer Support, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

5
Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Director Customer Support resume, so try to include any examples of where you led a project or managed other people.

6
Use the exact job title.

Try to add the exact job title, Director Customer Support, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Director Customer Support Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Director Customer Support job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Director Customer Support Skills and Keywords to Include On Your Resume

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Director Customer Support Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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Frequently Asked Questions

What skills should you add to a Director Customer Support resume?

On top Director Customer Support resumes, skills like Customer Support, Cross-functional Team Leadership, Enterprise Software, Customer Relationship Management (CRM), Software as a Service (SaaS), Customer Experience, Technical Support and Salesforce.com appear most often.

Depending on the exact role you're applying to, skills like Contact Centers, Business Intelligence (BI), Customer Service Management, Product Management and Business Process Improvement can also be effective keywords to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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