Skill Profile

Director Customer Support

Improve your resume's success rate by using these Director Customer Support skills and keywords.

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Director Customer Support
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Director Customer Support Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Director Customer Support job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Customer Support
  • Cross-functional Team Leadership
  • Enterprise Software
  • Customer Relationship Management (CRM)
  • Software as a Service (SaaS)
  • Customer Experience
  • Technical Support
  • Salesforce.com
  • Professional Services
  • Zendesk
  • Customer Service Management
  • Product Management
  • Integration
  • Business Intelligence (BI)
  • Operations Management
  • Business Process Improvement
  • Strategic Partnerships
  • Contact Centers
  • Cloud Computing
    •   Show full list

Resume Skills: Customer Service Tools

  • Salesforce
  • Zendesk
  • HubSpot
  • LiveChat
  • Zoho Desk
  • Help Scout
  • Salesforce Service Cloud
  • Freshdesk

Resume Skills: Technical

  • Microsoft Office Suite
  • CRM Software (Salesforce, ZenDesk)
  • Tech Support Tools (FreshDesk, Zoho Desk, Spiceworks)

Resume Skills: Management

  • Team Leadership
  • Project Management
  • Strategic Planning

Resume Skills: Customer Support

  • Ticketing System
  • Troubleshooting
  • Customer Satisfaction Analytics
  • Feedback Evaluation

Resume Skills: Languages

  • English
  • Spanish
  • German
  • French

Resume Skills: Project Management

  • JIRA
  • Asana
  • Trello
  • Basecamp
  • Monday.com
  • Smartsheet
  • MS Project

Resume Skills: CRM Software

  • HubSpot CRM
  • Salesforce CRM
  • Zoho CRM
  • MS Dynamics 365
  • SAP CRM
  • Oracle Siebel CRM

Resume Skills: Data Analysis

  • Excel
  • SQL
  • Google Analytics
  • SPSS

Resume Skills: Business Intelligence

  • Tableau
  • Power BI
  • QlikView
  • Looker
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Sample Director Customer Support Resume: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Director Customer Support
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2022 - Present
Director Customer Support
Expanded Customer Support team by 40%, enhancing global support with intensive training in Enterprise Software and Cloud Computing.
Led the implementation of Zendesk as a customer support tool, resulting in a 60% increase in case resolution efficiency.
Served as key leader in strategic business planning, enabling high-value partnerships while integrating BI and CRM tools that increased revenue by 30%.
Steered cross-functional teams to achieve a 15% uplift in overall customer experience score.
Worked hand in hand with Professional Services and Product Management to streamline communication and ensure seamless provision of support.
Coached.com August 2017 - December 2021
Senior Customer Support Specialist
Developed a customer service management strategy that combined BI insights to achieve a 20% drop in repeat issues.
Facilitated SaaS training for new members in the Support team resulting in their fast integration.
Negotiated high-stakes situations with customers, retaining 90% of at-risk high-value accounts.
Microsoft January 2015 - July 2017
Customer Support Specialist
Key player in a project that resulted in a 25% quicker response time to service requests.
Used Salesforce.com to monitor customer feedback and implemented changes that increased satisfaction with support by 10%.
EDUCATION
Resume Worded University January 2014
Master of Business Administration - Customer Management and Support
Executive program; completed alongside professional commitments
Resume Worded Institute May 2010
Bachelor's in Information Technology
Member of the Institute's prestigious Dean's List; Top 5% of the class
Completed specialized courses in Technical Support and Customer Relationship Management
SKILLS
Technical: Microsoft Office Suite, CRM Software (Salesforce, ZenDesk), Tech Support Tools (FreshDesk, Zoho Desk, Spiceworks)
Management: Team Leadership, Project Management, Strategic Planning
Customer Support: Ticketing System, Troubleshooting, Customer Satisfaction Analytics, Feedback Evaluation
Languages: English (Native), Spanish (Conversational), German (Basic)
OTHER
Certifications: Advanced Customer Experience Management Certification (2019), Project Management Professional (PMP) - 2020
Leadership & Volunteering: Co-organizer, Annual Customer Support Conference, 2017-present; Volunteer, IT support, Community Centre, 2015-present
Professional Developments: Attended 'The future of Customer Service' webinar 2022, Participant 'Up your game in Customer Servicing' workshop - 2021
Projects: Implemented Zendesk Support Suite leading to a 20% improvement in support response time, Led a team project optimizing customer support workflow through efficient use of CRM software
Your Name
Support Services Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2022 - Present
Support Services Manager
Conceptualized and implemented efficient Support Services protocols saving 30 hours of work per week.
Initiated the application of BI tools for optimizing customer support workflow, boosting team efficiency by 50%.
Integrated our SaaS with Salesforce.com driving a 15% increase in upsell opportunities.
Led the execution of an operations management strategy that reduced customer support issues by 25%.
Fostered alliances with strategic partners that resulted in a 15% expansion of our customer base.
Coached.com August 2017 - December 2021
Senior Support Agent
Led cross-functional teams in the design and launch of Enterprise Software solutions that led to improved customer experience.
Managed key customer relationships with our new Zendesk support tool, reducing repeat support requests by 20%.
Drove a 10% increase in product adoption via proactive professional services initiatives.
Oracle January 2015 - July 2017
Support Agent
Implemented a customer feedback system with effective use of Salesforce.com, increasing customer satisfaction rate by 12%.
EDUCATION
Resume Worded University June 2019
Master of Business Administration (MBA) - Business Analytics
Graduated with Honors, Dean's List (Top 10%)
Resume Worded Academic Center February 2014
Certified Customer Service Professional (CCSP)
Recognized as top performer in live projects
SKILLS
Customer Support Software: Zendesk, Help Scout, LiveChat, Salesforce Service Cloud, Zoho Desk, Freshdesk
Data Analysis: Excel, SQL, Google Analytics, SPSS
Project Management: Asana, JIRA, Trello, MS Project
Business Intelligence: Tableau, Power BI, QlikView, Looker
OTHER
Certifications: ITIL Foundations Certification, Certified Scrum Master (CSM)
Projects: Led and executed CRM Integration Project at Resume Worded, resulting in 30% increase in customer satisfaction scores
Awards & Recognitions: Recipient of 'Employee of the Year' award - Coached.com, 2020
Leadership & Volunteering: Volunteer, Digital Literacy Program, Local Community Center
Your Name
Head of Customer Service
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2022 - Present
Head of Customer Service
Designed and executed a Customer Experience program leading to a 15% rise in overall customer satisfaction metrics.
Oversaw the integration of SaaS and CRM tools to streamline support process and enhance customer experience.
Spearheaded the cross-functional team responsible for incorporating BI analytics in customer service procedures.
Developed a business process improvement strategy that reduced customer complaints by 30%.
Designed the customer service policy, laying the groundwork for a 95% customer retention rate based on high service standards.
Coached.com August 2017 - December 2021
Customer Service Manager
Collaborated with Product Management to incorporate customer feedback, improving product features and increasing sales by 40%.
Utilized Salesforce.com to maintain optimal customer relationship management, reducing customer-headquarters miscommunications by 60%.
IBM January 2015 - July 2017
Customer Service Representative
Contributed to the operations management strategy, leading to a 20% increase in ticket resolutions.
Successfully saved over 50 business accounts nurturing relationship management, resulting in a substantial uptick in overall revenue.
EDUCATION
Resume Worded Academic Center January 2017
Master of Business Administration (MBA)
Specialization in Customer Relationship Management
Resume Worded University May 2014
Bachelor of Commerce - Marketing
Major in Marketing, Minor in Human Resource Management
Awards: High Honor Roll (Top 5%), Dean's List 2013 & 2014
SKILLS
Customer Service Tools: Salesforce, Zendesk, HubSpot, LiveChat, Zoho Desk
Project Management: JIRA, Asana, Trello, Basecamp, Monday.com, Smartsheet
CRM Software: HubSpot CRM, Salesforce CRM, Zoho CRM, MS Dynamics 365, SAP CRM, Oracle Siebel CRM
Languages: English (Native), Spanish (Conversational), French (Conversational)
OTHER
Certifications: Certified Customer Service Manager (CCSM) - Customer Service Institute of America, Customer Experience Management Certificate - Medallia
Leadership & Volunteering: Local Community Center (Volunteer Coordinator, Organized various community outreach programs)
Projects: Co-designed beta customer support platform for Coached.com, resulting in 20% increase in customer satisfaction ratings

Compare Your Resume To These Director Customer Support Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

How do I add skills to a Director Customer Support resume?

1
Review the job posting closely.

Go through the Director Customer Support posting you're applying to, and identify hard skills the company is looking for. For example, skills like Customer Relationship Management (CRM), Enterprise Software and Customer Experience are possible skills. These are skills you should try to include on your resume.

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2
Add industry skills like Software as a Service (SaaS) and Salesforce.com.

Add other common skills from your industry - such as Customer Support, Cross-functional Team Leadership and Technical Support - into your resume if they're relevant.

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3
Add skills into your work experience.

Incorporate skills - like Product Management, Contact Centers and Business Intelligence (BI) - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

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4
Emphasize your communication skills.

Communication is often an important component of the role of a Director Customer Support, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

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5
Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Director Customer Support resume, so try to include any examples of where you led a project or managed other people.

Expand
6
Use the exact job title.

Try to add the exact job title, Director Customer Support, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Expand

Word Cloud for Director Customer Support Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Director Customer Support job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Director Customer Support Skills and Keywords to Include On Your Resume

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Director Customer Support Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Entry Level Customer Service Representative

Entry Level Customer Service Representative Resume Sample
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Resume Example
Director of Customer Service

Director of Customer Service Resume Sample
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Logistics Support Specialist

Logistics Support Specialist Resume Sample
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Resume Example
Desktop Support Representative

Desktop Support Representative Resume Sample
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Resume Example
Desktop Support Analyst

Desktop Support Analyst Resume Sample
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Resume Example
Desktop Support Specialist

Desktop Support Specialist Resume Sample
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Frequently Asked Questions

What skills should you add to a Director Customer Support resume?

On top Director Customer Support resumes, skills like Customer Support, Cross-functional Team Leadership, Enterprise Software, Customer Relationship Management (CRM), Software as a Service (SaaS), Customer Experience, Technical Support and Salesforce.com appear most often.

Depending on the exact role you're applying to, skills like Contact Centers, Business Intelligence (BI), Customer Service Management, Product Management and Business Process Improvement can also be effective keywords to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

© 2023 Resume Worded. All rights reserved.

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