Office, Front Desk and Administrative Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Office, Front Desk and Administrative job postings. In other words, these are the most sought after skills by recruiters and hiring managers. So try to include them on your resume where possible. Go to the Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all these keywords on your resume, identify the keywords most relevant to the job you're applying to and include those. Use the free Targeted Resume tool to help with this.

Choose a category
  • Administrative Assistance
  • Administration
  • Microsoft Access
  • Clerical Skills
  • Customer Service
  • Teamwork
  • Organization Skills
  •  Find out what your resume's missing
  • Invoicing
  • Company Secretarial Work
  • Social Media
  • Telephone Reception
  • Accounting
  • Public Speaking
  • Data Entry
  • Human Resources (HR)
  • Word Processing
  • Switchboard
  • Office Administration
  • Executive Administrative Assistance
  • Research
  • Management
  • Leadership
  • Strategic Planning
  • Team Leadership
  • Time Management
  • Project Management
  • Negotiation
  • Teaching
  • Event Planning
  • Team Building
  • Executive Support
  • Diary Management
  • Travel Arrangements
  • Event Management
  • Receptionist Duties
  • Front Office
  • Phone Etiquette
  • Hospitality
  • Tourism
  • Communication
  • Marketing
  • Coaching
  • Sales
  • SharePoint
  • Cooperation
  • Problem Solving
  • Adobe Photoshop
  • Hotel Management
  • Hospitality Management
  • Customer Satisfaction
  • Food & Beverage
  • Guest Service Management
  • Property Management Systems
  • Rooms Division
  • Revenue Analysis
  • Pre-opening
  • Filing
  • Typing
  • Critical Thinking
  • Community Outreach
  • Opera
  • OnQ
  • Reservations
  • Back Office Operations
  • Appointment Scheduling
  • Multi-line Phone
  • Skilled Multi-tasker
  • Multitasking
  •   Show full list

Resume Skills: Office Software

  • MS Office Suite
  • Google Workspace
  • Adobe Acrobat
  • QuickBooks
  • Adobe Photoshop
  • Booking Systems
  • Google G Suite
  • CRM Software (Salesforce, Zoho CRM, HubSpot)
  • Microsoft Office Suite
  • CRM Systems
  • SAP
  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Google Suite
  •  Match your resume to these skills

Resume Skills: Administrative

  • Office Management
  • Data Entry
  • Billing and Invoicing
  • Filing and Paper Management
  • Multiline Phone Usage
  • Inventory Management
  • Scheduling And Planning
  • Filing
  • Invoicing
  • Database Management
  •  Match your resume to these skills

Resume Skills: Technical

  • Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • CRM Software
  • QuickBooks
  • G Suite
  • Data Analysis
  • Report Generation
  • Workflow Coordination
  • Systems Organization
  • Vendor Management
  • Scheduling and Planning
  • Microsoft Office Suite
  • Google Suite
  • SAP
  • Quickbooks
  • Adobe Creative Cloud
  • Database Management
  •  Match your resume to these skills

Resume Skills: Languages

Resume Skills: Certifications

Resume Skills: Communication

Resume Skills: Communication Tools

Resume Skills: CRM & scheduling

Resume Skills: Typing Speed

Resume Skills: Project Management

Resume Skills: Other Relevant

Resume Skills: Office

Resume Skills: Billing & Accounting

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Office, Front Desk and Administrative Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Office, Front Desk and Administrative Resume: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Office, Front Desk and Administrative Professional
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded July 2019 - Present
Senior Office Administrator
Mentored 5 junior administrative assistants leading to increased team productivity by 15%.
Managed a portfolio of key clients, securing 98% retention with exceptional customer service.
Spearheaded the implementation of a new booking system, reducing daily scheduling issues by 40%.
Big Sky Resort March 2016 - June 2019
Front Desk Supervisor
Revamped the front desk procedural manual, improving efficiency by 25%
Reduced guest complaints by 50% through implementing a swift problem resolution process.
Coordinated the work schedules of 7 clerical personnel, balancing workloads efficiently. January 2013 - February 2016
Administrative Assistant
Streamlined data entry procedures, increasing input accuracy to 99.9%
Handled more than 50 calls daily, providing information and resolving client issues.
Resume Worded University January 2013 - June 2019
Master of Business Administration
Specialization in Business Administration and Management
Resume Worded Academic Center March 2011
Certification in Customer Service Excellence
Course completed part-time while working
Focus on advanced client retention strategies
Administrative Skills: Office Management, Data Entry, Billing and Invoicing, Filing and Paper Management, Multiline Phone Usage, Inventory Management
Technical Skills: Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), CRM Software, QuickBooks, G Suite
Languages: English (Native), Spanish (Conversational), French (Basic)
Certifications: Certified Administrative Professional, Certified Microsoft Office Specialist
Awards & Recognition: Outstanding Service Award, Big Sky Resort (2017), Employee of the Year, (2014)
Leadership & Volunteering: Chairperson, Office Administration Committee (2020 - Present), Volunteer, Local Food Bank (2013 - Present)
Certifications: Certified Project Manager, Project Management Institute (2020), Certified Customer Service Professional, Customer Service Institute of America (2016)
Projects: Implemented new CRM system at Resume Worded, increasing workflow efficiency by 15%
Your Name
Executive Administrative Assistant
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded May 2015 - Present
Executive Administrative Assistant
Facilitated communication between executive leadership and department heads, improving decision making by 20%
Decreased annual travel expenses by $20K through strategic booking and itinerary planning.
Managed executive calendars for 4 company leaders, ensuring smooth operations for all appointments and meetings.
Marriott International January 2011 - April 2015
Senior Office Administrator
Orchestrated office logistics, improving operational efficiency by 35%
Oversaw the recruitment and training of 10 new employees in administrative roles.
Streamlined filing system, reducing document retrieval times by 50%.
Resume Worded Academic Center January 2011
Master of Business Administration - Management
Dissertation: 'Efficient Administrative Strategies in Hospitality Industry'
Resume Worded University May 2007
Bachelor of Arts - Business Administration
Minors in Organizational Management and Human Resources
Dean's List Recipient (Top 10%)
Software Proficiency: MS Office Suite, Adobe Photoshop, Booking Systems, Google G Suite, CRM Software (Salesforce, Zoho CRM, HubSpot)
Technical Skills: Data Analysis, Report Generation, Workflow Coordination, Systems Organization, Vendor Management, Scheduling and Planning
Languages: English (Native), Spanish (Working Proficiency), French (Conversational)
Certifications: Certified Administrative Professional (CAP), Project Management Professional (PMP)
Leadership & Volunteering: Local Community Center (Volunteer Administrative Assistant, 2008-2010)
Awards: Executive of the Year Award - Marriott International, 2015
Your Name
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded August 2017 - Present
Program Secretary
Leveraged Microsoft Access to develop a custom database, improving data entry efficiency by 30%.
Organized monthly public speaking workshops for 50+ staff, improving company-wide communication skills.
Produced accurate monthly expense reports, resulting in a 10% decrease in departmental costs.
JPMorgan Chase January 2015 - July 2017
Coordinated office administration tasks for a workforce of 100+ employees.
Answered and managed a switchboard system, handling up to 200 calls per day.
Assisted with accounting tasks, reducing invoice errors by 90%.
Resume Worded University June 2014
Bachelor of Office Administration
GPA: 3.6/4.0
Courses: Office Management, Business Foundations
Resume Worded Institute January 2015
Certificate in Administrative Assistant Specialist
Trained in organizing administrative procedures
Developed understanding of document management
Office Software: Microsoft Office Suite (Excel, Word, PowerPoint), Google Suite, QuickBooks
Communication Tools: Slack, Zoom, Microsoft Teams, Skype for Business
CRM & scheduling: Salesforce, Zoho, Calendly
Typing Speed: 80 WPM
Professional Training: Training in Conflict Management & Resolution, Time Management
Leadership & Volunteering: Community Outreach Volunteer - Local Food Bank (2015 - Present)
Projects: Developed office inventory management system, reducing office supply expenses by 20%
Your Name
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded October 2016 - Present
Senior Receptionist
Promoted to Senior Receptionist for exceptional telephone reception skills and customer service.
Educated 10+ new hires on front desk operations and company policies.
Streamlined visitor check-in process to enhance office efficiency by 15%.
Wells Fargo May 2012 - September 2016
Fielded and routed 100+ calls daily, maintaining a 96% customer satisfaction rating.
Coordinated logistics for company events, resulting in successful gatherings of 200+ attendees.
Managed executive calendar scheduling, reducing scheduling conflicts by 30%.
Resume Worded Institute December 2012
Certified Receptionist Specialist (CRS)
Earned with a 92% cumulative grade
Resume Worded University May 2012
Bachelor of Business Administration - Office Management
Specialized in Front Office Operations
Honored with the Excellence in Customer Service Award
Software Proficiency: Microsoft Office Suite (Expert), Google Workspace (Advanced), CRM Systems (Intermediate), SAP (Basic)
Office Skills: Email Management, Client Handling, Telephone Etiquette, Calendar Management, Meeting Coordination, Event Planning
Billing & Accounting: QuickBooks (Proficient), Invoicing, Accounts Receivable, Expense Reports, Payroll Assistance
Certifications: Certified Administrative Professional (CAP), Professional Receptionist & Customer Service - LinkedIn Learning Course
Volunteering: Children's Hospital – Reception and Administrative Volunteering, 50+ hours
Personal Projects: Created an online community on LinkedIn for Receptionists and Front Office Professionals
Awards: Employee of the Month – Resume Worded, March 2019, Star Performer – Wells Fargo, June 2014
Your Name
Office Administrator
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE June 2018 - Present
Senior Office Administrator
Overhauled filing system, enhancing document retrieval by 50%.
Negotiated with vendors, reducing supply costs by 10%.
Led a quarterly inventory count, ensuring accountability for $500K in office assets.
HSBC February 2014 - May 2018
Office Administrator
Streamlined office operations, increasing task completion efficiency by 20%.
Handled HR duties, reducing hiring time by 15%.
Managed company social media accounts, increasing organic reach by 30%.
Resume Worded Institute October 2019
Certificate in Business Administration
Completed alongside full-time employment as an Office Administrator at HSBC
Resume Worded University January 2014
Bachelor of Arts - Business Management
Specialization in Office Administration
Awards: Dean's List 2014 (Top 10%)
Technical Skills: Microsoft Office Suite (Expert), Google Suite (Proficient), SAP (Proficient), Quickbooks (Intermediate), Adobe Creative Cloud (Basic), Database Management (Intermediate)
Project Management: Strategic planning, Budgeting, Stakeholder management, Risk management
Other Relevant Skills: Customer Service, HR Management, Training & Development, Procurement, Logistics management, Conflict resolution
Certifications: Certified Administrative Professional (CAP)
Projects: Implemented an office-wide task tracking system leading to a 20% increase in productivity
Volunteering: Treasurer - Local Chapter of Administrative Professionals
Your Name
Clerical Assistant
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE March 2020 - Present
Clerical Supervisor
Coached a team of 5 junior clerical assistants, improving overall productivity by 20%.
Managed a robust filing system, decreased document handling time by 30%.
Delegated tasks, resulting in a boost in team efficiency by 25%.
Deloitte January 2017 - February 2020
Clerical Assistant
Maintained high accuracy in data entry tasks, resulting in 95% error-free records.
Handled multiple phone lines and successfully resolved 95% of inquiries on the first call.
Aided in maintaining office supply inventory, saving 10% in yearly office expenses.
Resume Worded Institute March 2020
Certified Administrative Professional (CAP)
Specialized training in MS Office and administrative management.
Resume Worded University December 2016
Bachelor of Business Administration
Concentration in Business Communication
Member of the Office Professionals Association
Software Proficiency: MS Office Suite (Expert), Google Workspace (Proficient), Adobe Acrobat (Proficient), QuickBooks (Basic)
Administrative Skills: Data Entry, Scheduling And Planning, Filing, Invoicing, Database Management
Communication: Professional Correspondence, Customer Service, Client Relationship Management
Languages: English (Native), Spanish (Conversational)
Certifications: MS Office Specialist Certification (2020)
Workshops & Training: Regular participant of Administrative Assistant Workshops hosted by Deloitte (2017 -2020)
Volunteering: Volunteer, Administrative Support at local Community Center (2016 - 2017)
Awards: Recipient, 'Employee of the Year Award' - (2021)

How do I add skills to an Office, Front Desk and Administrative resume?

Review the job posting closely.

Go through the Office, Front Desk and Administrative posting you're applying to, and identify hard skills the company is looking for. For example, skills like Customer Service, Invoicing and Clerical Skills are possible skills. These are skills you should try to include on your resume.

Add industry skills like Administration and Teamwork.

Add other common skills from your industry - such as Organization Skills, Administrative Assistance and Microsoft Access - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Front Office, Office Administration and Telephone Reception - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Emphasize accomplishments that involved a team.

Teamwork is a common competency hiring managers look for, particularly for Office, Front Desk and Administrative roles, so include at least 1-2 examples of accomplishments that involved leading a team, or collaborating with others to complete a project.

Emphasize your administrative skills.

Recruiters look for administrative skills on your Office, Front Desk and Administrative, so highlight your experience with key administrative functions, like organizing workshops or communicating with customers and employees.

Use the exact job title.

Try to add the exact job title, Office, Front Desk and Administrative, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Office, Front Desk and Administrative Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Entry Level Front End Developer

Resume Example
React Front End Developer

Resume Example
Senior Administrative Assistant

Resume Example
Executive Administrative Assistant

Resume Example
Entry Level Administrative Assistant

Resume Example
Sales Administrative Assistant

Word Cloud for Office, Front Desk and Administrative Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Office, Front Desk and Administrative job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Office, Front Desk and Administrative Skills and Keywords to Include On Your Resume

Browse Jobs in this Category

Office, Front Desk and Administrative Soft Skills

Here are common soft skills that appear on Office, Front Desk and Administrative job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills.

Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Frequently Asked Questions

What skills should you add to an Office, Front Desk and Administrative resume?

Here are some of the most popular skills we see on Office, Front Desk and Administrative resumes:

  • Administrative Assistance
  • Administration
  • Microsoft Access
  • Clerical Skills
  • Customer Service
  • Teamwork
  • Organization Skills
  • Invoicing

How do resume skills compare between a Front Desk Supervisor and a Front Office Assistant?

Popular skills we often see on resumes for Front Desk Supervisor positions include:

  • Front Office
  • Hospitality
  • Hospitality Management
  • Hotel Management
  • Food & Beverage
  • Receptionist Duties
  • Opera

In comparison, skills we see on Front Office Assistant resumes include:

  • Customer Service
  • Back Office Operations
  • Social Media
  • Microsoft Access
  • Appointment Scheduling
  • Data Entry
  • Administrative Assistance

What are good resume skills to include for different Office, Front Desk and Administrative roles and job titles?

Depending on the specific role you apply to, you may need to emphasize different skill sets. Here are a few examples:

  • Front Office Assistant: Front Office, Customer Service, Back Office Operations, Social Media and Microsoft Access
  • Front Desk Supervisor: Hospitality, Hospitality Management, Hotel Management, Food & Beverage and Receptionist Duties
  • Front Desk Administrator: Office Administration, Administrative Assistance, Data Entry, Appointment Scheduling and Administration

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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