Front Desk Supervisor

Front Desk Supervisor Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Front Desk Supervisor job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Front Office
  • Hospitality
  • Hospitality Management
  • Hotel Management
  • Food & Beverage
  • Receptionist Duties
  • MICROS
  • Opera
  • Property Management Systems
  • Tourism
  • OnQ
  • Reservations
  • Guest Service Management
  • Customer Service
  • Event Planning
  • Event Management
  • Rooms Division
  •   Show full list

Resume Skills: Technical

  • Ticketing Software
  • Database Management
  • Booking Systems
  • Room Management Systems
  • CRM Softwares like Zoho CRM and Salesforce
  • MS Office Suite
  • Front Desk Operation Software
  • Property Management Systems

Resume Skills: Software Tools

  • Hotelogix
  • OPERA Property Management System
  • MS Office Suite
  • Cloudbeds
  • Revinate
  • Hotello (PMS)

Resume Skills: Hospitality Protocols

  • Customer Relationship Management (CRM)
  • Reservation Management
  • Conflict Mitigation
  • Concierge Services
  • Quality Assurance Audit Compliance

Resume Skills: Languages

  • English
  • Spanish (Intermediete)
  • French
  • Spanish
  • Spanish (Fluent)

Resume Skills: Industry Knowledge

  • Hotel Operations
  • Check-In/Check-Out Procedures
  • Guest Relations
  • Team Building
  • Training & Supervision

Resume Skills: Hotel Management Systems

  • OPERA Property Management System (PMS)
  • Micros Point of Sale (POS)
  • eZee FrontDesk
  • Amadeus Hospitality Suite
  • Springer Miller Systems (SMS)

Resume Skills: Office Suite

  • Microsoft Word
  • Excel
  • PowerPoint
  • Outlook

Resume Skills: Hospitality Management

  • Customer Service
  • Reservation Handling
  • Complaint Resolution
  • Guest Relations
  • Budget Management
  • Team Administration
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Front Desk Supervisor Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Front Desk Supervisor Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Front Desk Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2022 - Present
Front Desk Supervisor
Revamped the Guest Service Management system which led to a 15% increase in customer satisfaction ratings.
Spearheaded the training program for Receptionist Duties for new hires, reducing initial learning curve by 25%
Maximized use of MICROS and Opera software tools, improving hotel operations efficiency by 10%
Coordinated seamlessly with the Food & Beverage department, enhancing overall hotel service and increasing profit by 8%
Reduced reservation errors by 20% by implementing a new Property Management System strategy.
Hyatt Hotels Corporation June 2019 - December 2021
Assistant Front Desk Supervisor
Decreased customer complaints by 18% through the development of innovative hospitality strategies.
Oversaw the revision of event planning process which increased repeat bookings by 12%
Managed a team of 10, maintaining high levels of Rooms Division efficiency during high occupancy periods.
Marriott International April 2017 - May 2019
Receptionist
Hands-on in managing customer service issues, culminating in a 10% increase in customer good reviews.
Contributed towards enhancing the hotel's reputation in the field of Hospitality Management.
EDUCATION
Resume Worded Academic Center March 2017
Bachelor’s Degree in Hospitality Management
Focused on Front Office Operations, Guest Relations
Resume Worded Institute February 2015
Certification in Guest Service Professional (GSP)
This certification allowed for a greater understanding of excellent customer service
SKILLS
Technical Skills: MS Office Suite (Advanced), Front Desk Operation Software (Expert), Property Management Systems (Expert), Database Management (Intermediate)
Languages: English (Native), Spanish (Fluent), French (Conversational)
Hospitality Management: Customer Service (Expert), Reservation Handling (Expert), Complaint Resolution (Advanced), Guest Relations (Advanced), Budget Management (Intermediate), Team Administration (Intermediate)
OTHER
Certifications: American Hotel & Lodging Educational Institute Hospitality Leadership Diploma
Awards & Recognition: Employee of the Year, Hyatt Hotels Corporation (2020), Stellar Performance Award, Marriott International (2018)
Volunteer Experience: Volunteer, Meals on Wheels – Contributed to organizing events and distributing meals (2015-2017)
Professional Affiliations: Member, International Association of Hotel General Managers (2019 – Present)
Your Name
Assistant Front Desk Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com May 2022 - Present
Assistant Front Desk Supervisor
Spearheaded a cross-departmental initiative to improve Front Office efficiency, resulting in a 14% improvement in service speed.
Implemented a new Event Management protocol leading to a 20% increase in company event bookings.
Efficiently managed Receptionist Duties during peak hours, boosting customer satisfaction by 12%
Reduced room reservation errors by 18% by harnessing the power of the OnQ hotel management system.
Cooperated with the Food & Beverage department to uplift the hospitality experience and increasing profit by 9%.
Hilton Hotels & Resorts March 2020 - April 2022
Lead Receptionist
Enhanced customer service protocol resulting in a 15% rise in positive customer feedback.
Streamlined receptionist processes which increased productivity by 20%
Coordinated successfully with the Rooms Division department during conference seasons, maintaining superior guest experience.
InterContinental Hotels Group December 2018 - February 2020
Receptionist
Proved instrumental in uplifting the image of the hotel in Hospitality Management.
Demonstrated ability in handling Guest Service Management effectively, bolstering hotel reputation.
EDUCATION
Resume Worded Institute May 2022
Certificate in Front Office Operations
Completed certification while working full-time at Coached.com
Resume Worded University May 2018
Bachelor of Business Administration - Hospitality Management
Specialization in Hotel and Resort Management
Received Scholarship for Excellence in Academic Performance
SKILLS
Software Tools: Hotelogix, OPERA Property Management System, MS Office Suite, Cloudbeds, Revinate, Hotello (PMS)
Hospitality Protocols: Customer Relationship Management (CRM), Reservation Management, Conflict Mitigation, Concierge Services, Quality Assurance Audit Compliance
Languages: English (Native), Spanish (Intermediete), French (Basic)
Industry Knowledge: Hotel Operations, Check-In/Check-Out Procedures, Guest Relations, Team Building, Training & Supervision
OTHER
Certifications: Certified Front Desk Representative – American Hotel & Lodging Educational Institute (2020)
Leadership & Volunteering: Tutor for Adult Literacy Program – Local Community Center (2018 - Present)
Projects: Launched ‘Excellence at the Front’ Initiative – Customer service improvement project at Coached.com
Awards: ‘Above and Beyond’ Award for Exceptional Customer Service – Hilton Hotels & Resorts (2021)
Your Name
Guest Service Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded August 2022 - Present
Guest Service Manager
Innovated Front Office procedures, leading to a 10% upsurge in efficacious customer interactions.
Collaborated with the Food & Beverage teams to create unique customer experiences resulting in 8% increased hotel revenues.
Mastered the operation of MICROS and Opera, leveraging technology to streamline front desk activities.
Maintained exceptional customer service standards, leading to a 20% increase in repeat guest bookings.
Introduced a new Event Planning structure, raising the number of successful in-house events by 30%.
Radisson Hotel Group March 2020 - July 2022
Front Desk Supervisor
Enhanced Guest Service Management process resulting in a 10% rise in guest satisfaction.
Implemented a new front office workflow using OnQ system, decreasing room reservation errors by 15%
Boosted performance of Receptionist Duties by overseeing the implementation of a new training program.
Accor January 2018 - February 2020
Assistant Front Desk Supervisor
Delivered optimum levels of customer service, increasing customer retention by 8%
Played a significant role in uplifting the hotel's reputation in Hospitality Management.
EDUCATION
Resume Worded Academic Center May 2020
Master of Business Administration - Hotel Management
Specialized in Hospitality Operations and Guest Service Management
Resume Worded University December 2017
Bachelor of Arts - Hospitality Management
Minor in Business Administration
Awards: Dean's List 2014 - 2017 (Top 10%), Resume Worded Excellence in Hospitality Scholarship (2016)
SKILLS
Hotel Management Systems: OPERA Property Management System (PMS), Micros Point of Sale (POS), eZee FrontDesk, Amadeus Hospitality Suite, Springer Miller Systems (SMS)
Office Suite: Microsoft Word, Excel (Advanced), PowerPoint, Outlook
Other Technical Skill: Ticketing Software, Database Management (Basic), Booking Systems, Room Management Systems, CRM Softwares like Zoho CRM and Salesforce
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Certifications: AHLEI Certified Guest Service Manager, Certified in Hotel Revenue Management from Cornell University (2022), Certified in Leadership in Hospitality from Harvard University(2021)
Leadership & Volunteering: Founder and President of Hospitality Students Association at Resume Worded University, Volunteer at local food bank (2018 - 2020)
Projects: Developed a front desk staff scheduling system as part of MBA project, Resulting in 20% efficiency increase and improved staff satisfaction
Publications & Conferences: Author of 'Improving Guest Services in Modern Hotels' (Published in Journal of Hospitality Management), Speaker at 2021 International Hotel & Resort Management Conference

How do I add skills to a Front Desk Supervisor resume?

1
Review the job posting closely.

Go through the Front Desk Supervisor posting you're applying to, and identify hard skills the company is looking for. For example, skills like Hotel Management, Hospitality and Front Office are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like MICROS and Food & Beverage.

Add other common skills from your industry - such as Opera, Hospitality Management and Receptionist Duties - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Rooms Division, OnQ and Event Management - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Highlight your supervisory skills.

Specifically on Front Desk Supervisor resumes, you should think about highlighting examples of where you supervised others. Recruiters want to see if you have experience supervising and providing oversight over teams of similar sizes.

5
Use the exact job title.

Try to add the exact job title, Front Desk Supervisor, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Front Desk Supervisor Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Front Desk Supervisor job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Front Desk Supervisor Skills and Keywords to Include On Your Resume

Front Desk Supervisor Soft Skills

Here are common soft skills that appear on Front Desk Supervisor job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Front Desk Supervisor Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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Frequently Asked Questions

What are the top skills you should add to your Front Desk Supervisor resume?

Some popular Front Desk Supervisor hard skills are Front Office, Hospitality, Hospitality Management, Hotel Management, Food & Beverage, Receptionist Duties, MICROS and Opera.

Depending on the job you apply to, skills like Rooms Division, Customer Service, Tourism, Event Management and OnQ can also be good to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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