Skill Profile

Front Desk Manager

Improve your resume's success rate by using these Front Desk Manager skills and keywords.

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Front Desk Manager
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Front Desk Manager Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Front Desk Manager job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Front Office
  • Hotel Management
  • Hospitality Management
  • Hospitality
  • Receptionist Duties
  • Food & Beverage
  • Guest Service Management
  •  Find out what your resume's missing
    •
  • Property Management Systems
  • Rooms Division
  • Customer Service
  • Event Planning
  • Social Media
  • MICROS
  • Event Management
  • Revenue Analysis
  • Pre-opening
  • Sales
  • Management
  • Microsoft Access
  • Tourism
  • Public Relations
  • Marketing
  • Teaching

    •   Show full list

Resume Skills: Front Office Software

Resume Skills: Customer Service

  • Problem-solving
  • Conflict resolution
  • Phone etiquette
  • Patience
  • Empathy
  • Positive Attitude
  • Customer Support
  • Conflict Resolution
  • Feedback Collection
  • Service Level Management
  • Customer Satisfaction Metrics
  •  Match your resume to these skills
    •

Resume Skills: Administrative

Resume Skills: Technical

  • Microsoft Office (Word, Excel, PowerPoint)
  • Google Docs
  • Adobe Acrobat
  • Email communication
  • Microsoft Office Suite
  • Customer Relationship Management (CRM) Tools
  • Front Desk Software (Lobbipad, Greetly)
  • Multi-line Phone Systems
  • Email Management (Outlook)
  •  Match your resume to these skills
    •

Resume Skills: Front Office Management

Resume Skills: Languages

Resume Skills: Customer Service Tools

Resume Skills: Administrative Software

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Front Desk Manager Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Front Desk Manager Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Front Desk Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com January 2020 - Present
Front Desk Manager
Revitalized the front desk operations by implementing a new Property Management System, increasing overall efficiency by 30%
Implemented a revised training program for staff leading to an increase in customer satisfaction scores by 20%
Transformed Receptionist Duties by implementing streamlined processes, reducing wait times by 15%
Collaborated with marketing team to revamp social media strategy, increasing online traffic by 50%
Spearheaded an Event Planning initiative that led to an increase in corporate bookings by 35%
Resume Worded May 2017 - December 2019
Assistant Front Desk Manager
Led a team of 10, improving the performance of the Front Office leading to a rise in room bookings by 25%
Managed the Rooms Division effectively leading to increased revenue by $10k per month
Implemented a new MICROS system, boosting efficiency in Food & Beverage service by 15%
Holiday Inn June 2014 - May 2017
Receptionist Supervisor
Managed a team of 5 receptionists, improving workflow and reducing customer complaints by 15%
Implemented a new shift scheduling system which reduced employee turnover by 20%
Coordinated the upgrade of hotel's Property Management System leading to a 25% increase in uptime
EDUCATION
Resume Worded Institute May 2017
Certification in Hotel Management
Awarded Top Performing Trainee
Resume Worded University June 2014
Bachelor’s Degree in Business Administration
Concentration in Hospitality Management
Award: Distinguished Business Graduate
SKILLS
Hotel Management Software: Opera PMS, RoomMaster, eZee Frontdesk, Hotelogix, Maestro PMS, Clock PMS
Customer Service Tools: Salesforce, Zendesk, LiveChat, Freshdesk
Administrative Software: Microsoft Office Suite (Excel, Word, PowerPoint), Google Workspace (G Suite)
Languages: English (Fluent), Spanish (Conversational), German (Basic)
OTHER
Certifications: Certified Guest Service Professional (CGSP) - American Hotel & Lodging Institute
Awards: Employee of the Month – Coached.com (August 2020, April 2021)
Leadership & Volunteering: Organizer of annual charity event - Paws for the Cause, benefiting local animal shelters
Professional Development: Attendee - Annual Front Desk Managers Conference (2017-2021)
Your Name
Assistant Front Desk Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2019 - Present
Assistant Front Desk Manager
Implemented a new Hotel Management software, resulting in 20% increase in operational efficiency
Effectively managed Receptionist Duties leading to an increase in customer satisfaction scores by 15%
Implemented training programs for Front Office staff which reduced errors in bookings by 20%
Collaborated with the sales team on a successful marketing campaign that increased room bookings by 30%
Introduced a new Weekly Revenue Analysis report that improved forecast accuracy by 25%
Coached.com May 2016 - December 2018
Front Desk Supervisor
Managed a team of 8 staff, implementing new service standards that improved Guest Service Management metrics by 20%
Contributed to an upgrade of the MICROS system, improving Food & Beverage service time by 10%
Coordinated with housekeeping staff to ensure a 100% room readiness rate during peak season
Hyatt April 2014 - April 2016
Front Desk Agent
Consistently achieved customer satisfaction scores above 95%
Promoted to Front Desk supervisor from agent within 1 year in recognition of performance
Implemented new check-in procedure that reduced average wait time by 10%
EDUCATION
Resume Worded Institute March 2018
Certified Front Desk Representative
Coursework in customer service management and hospitality operations
Resume Worded University May 2014
Bachelor of Science in Hotel Administration
Specialization in Operations Management
Member of Hotel & Lodging Association
SKILLS
Front Office Software: Opera PMS, InnQuest RoomMaster, WinHotel Solution, IQware PMS, FCS CosmoPMS
Customer Service: Problem-solving, Conflict resolution, Phone etiquette, Patience, Empathy, Positive Attitude
Administrative Skills: Scheduling, Record keeping, Cash handling, Multitasking, Staff supervision
Technical Skills: Microsoft Office (Word, Excel, PowerPoint), Google Docs, Adobe Acrobat, Email communication
OTHER
Certifications: Hospitality Management Certificate, American Hotel & Lodging Educational Institute (2019)
Volunteering: Volunteer, Local Homeless Shelter, assisting in preparing and serving meals
Professional Affiliations: Member, American Hotel & Lodging Association (2014-Present)
Commendations: Recipient of 'Employee of the Month' at Hyatt & Coached.com for outstanding customer service
Your Name
Receptionist Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com January 2018 - Present
Receptionist Supervisor
Lead a team of 5, applying management techniques which lead to an increase in staff productivity by 25%
Revamped customer complaint handling process, contributing to a decrease in overall complaints by 30%
Introduced a system for managing peak hour rush, reducing waiting time by 20%
Worked closely with F&B department to incorporate upselling techniques at the reception desk, leading to a 15% increase in F&B revenue
Used data analytics to optimize staff scheduling, reducing payroll costs by 10%
Resume Worded June 2015 - December 2017
Front Desk Agent
Achieved consistent customer satisfaction scores of 90% for 2 years in a row
Streamlined check-in and check-out process which improved customer experience by reducing waiting time by 20%
Implemented a new concierge service which led to a 10% increase in upselling revenue
Marriott April 2013 - May 2015
Junior Receptionist
Consistently met all service standards, contributing to an overall increase in hotel rating by 2 stars
Introduced a new feedback collection system which provided actionable insights for service improvement
Participated in a team that implemented a new Property Management System, improving overall efficiency by 20%
EDUCATION
Resume Worded University December 2012
Bachelor of Business Administration - Office Management
Specialization in Front Office Operations
Dean's List: Top 10% of the class performance from 2009 to 2012
Resume Worded Academic Center March 2013
Certificate in Customer Service Excellence
Internship: Handled customer service desk at Marriott for 6 months
SKILLS
Front Office Management: Front Desk Operations, Office Administration, Record Management, Appointments Coordination, Mail Handling, Visitor Services
Customer Service: Customer Support, Conflict Resolution, Feedback Collection, Service Level Management, Customer Satisfaction Metrics
Technical Skills: Microsoft Office Suite, Customer Relationship Management (CRM) Tools, Front Desk Software (Lobbipad, Greetly), Multi-line Phone Systems, Email Management (Outlook)
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Certifications: Certified Front Desk Representative – American Hotel & Lodging Educational Institute (AHLEI)
Leadership & Volunteering: Team Lead – Annual Corporate Social Responsibility drive at Coached.com for 3 years
Professional Training: Professional Training in ‘Leadership and Supervisory Skills’ – Resume Worded Institute
Awards: ‘Employee of the Year’ award – Coached.com (2020), ‘Staff Member of the Quarter’ – Resume Worded (2017)

How do I add skills to a Front Desk Manager resume?

1
Review the job posting closely.

Go through the Front Desk Manager posting you're applying to, and identify hard skills the company is looking for. For example, skills like Hotel Management, Front Office and Food & Beverage are possible skills. These are skills you should try to include on your resume.

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2
Add industry skills like Guest Service Management and Receptionist Duties.

Add other common skills from your industry - such as Property Management Systems, Hospitality and Hospitality Management - into your resume if they're relevant.

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3
Add skills into your work experience.

Incorporate skills - like Event Planning, Sales and Tourism - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

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4
Show examples of where you trained people.

On Front Desk Manager resumes, you should give specific accomplishments that involve you training others, whether that's in your team or other stakeholders.

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5
Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Front Desk Manager resume, so try to include any examples of where you led a project or managed other people.

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6
Use the exact job title.

Try to add the exact job title, Front Desk Manager, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

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Word Cloud for Front Desk Manager Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Front Desk Manager job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Front Desk Manager Skills and Keywords to Include On Your Resume

Front Desk Manager Soft Skills

Here are common soft skills that appear on Front Desk Manager job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Customer Satisfaction
    Expand
  • Time Management
    Expand
  • Teamwork
    Expand
  • Public Speaking
    Expand
  • Team Leadership
    Expand
  • Organization Skills
    Expand
    • Communication
    • Leadership

    Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

    Get your Resume Instantly Checked, For Free

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    Front Desk Manager Resume Templates

    Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

    Resume Example
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    Junior Front End Developer

    Junior Front End Developer Resume Sample
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    Service Desk Analyst

    Service Desk Analyst Resume Sample
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    IT Service Desk Analyst

    IT Service Desk Analyst Resume Sample
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    Service Desk Technician

    Service Desk Technician Resume Sample
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    Frequently Asked Questions

    What are the top skills you should add to your Front Desk Manager resume?

    Some popular Front Desk Manager hard skills are Front Office, Hotel Management, Hospitality Management, Hospitality, Receptionist Duties, Food & Beverage, Guest Service Management and Property Management Systems.

    Depending on the job you apply to, skills like Event Planning, Rooms Division, Tourism, Event Management and Sales can also be good to include on your resume.

    What soft skills do hiring managers expect for a Front Desk Manager role?

    Examples of Front Desk Manager soft skills include Customer Satisfaction, Time Management, Teamwork, Public Speaking and Team Leadership.

    Target your Resume to a Job Description

    While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

    It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

    Start targeting your resume

    © 2024 Resume Worded. All rights reserved.

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