Skill Profile

Service Desk Manager

Improve your resume's success rate by using these Service Desk Manager skills and keywords.

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Service Desk Manager
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Service Desk Manager Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Service Desk Manager job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Service Desk Management
  • Active Directory
  • IT Service Management
  • ITIL
  • Service Desk
  • Troubleshooting
  • Technical Support
  •  Find out what your resume's missing
    •
  • IT Management
  • Windows Server
  • System Administration
  • Information Technology
  • ITIL Certified
  • ServiceNow
  • Windows 7
  • Networking
  • Vendor Management
  • Disaster Recovery
  • Incident Management
  • Microsoft Exchange
  • Network Administration
  • Service Delivery
  • Service-Level Agreements (SLA)
  • Problem Management
  • IT Operations
  • Change Management
  • Service Improvement
  • Managed Services
  • Major Incident Management

    •   Show full list

Resume Skills: IT Service Management

Resume Skills: Programming

Resume Skills: Networking

  • TCP/IP
  • LAN/WAN
  • VPN
  • Routers/Switches
  • Firewall Configuration
  • Network Security
  • IPv4/IPv6
  • WAN/LAN
  • DNS/DHCP
  • Ethernet
  • DNS
  • DHCP
  • VMware
  • Hyper-V
  • Firewalls
  •  Match your resume to these skills
    •

Resume Skills: Frameworks & API

Resume Skills: Operating Systems

Resume Skills: Technical Support

Resume Skills: Operational Platforms

Resume Skills: Technical

Resume Skills: Software

Resume Skills: Ticketing Systems

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Service Desk Manager Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Service Desk Manager Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Service Desk Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2020 - Present
Service Desk Manager
Mastered IT Service Management through ITIL practices, leading to a 45% increase in efficiency in ticket handling
Implemented Active Directory to manage 3000+ user accounts accurately without any discrepancies
Spearheaded a technical support team of 25 members – service desk metrics like response time improved by 35%
Coordinated with vendors for system performance enhancement, resulting in a 20% improvement in service delivery
Managed transition to Windows Server – eliminated Windows 7 dependency and saved 15% on annual costs
IBM May 2017 - December 2019
Senior IT Service Desk Analyst
Reduced incident resolution time by 25% through an effective incident management strategy
Adopted the ServiceNow platform for operational workflow – boosted team productivity by 30%
Managed Microsoft Exchange Server – ensured zero downtime and 24/7 seamless services
Coached.com January 2015 - April 2017
IT Service Desk Analyst
Executed troubleshooting methodologies, decreasing unresolved system issues by 40%
Assisted in the implementation of disaster recovery plans successfully minimizing downtime by 80%
Administered a network of 1000+ clients using network administration tools – reduced connectivity issues by 60%
EDUCATION
Resume Worded Academic Center February 2017
Certified IT Service Management Expert
Ranked top of the class for the practical project
Resume Worded University May 2014
Bachelor's Degree in Information Technology
Minors in Computer Systems Analysis
Awards: Resume Worded Scholarship Recipient
SKILLS
Programming: Python, JavaScript, SQL, Java, C#
Frameworks & API: Django, ASP.NET, Express.js, REST, Swagger/OpenAPI
IT Service Management Tools: ServiceNow, Jira, Zendesk, Zoho Desk, Freshservice
Operating Systems: Windows Server, Linux/Unix, MacOS, VMware, Hyper-V
OTHER
Certifications: ITIL v4 Foundation certified, Microsoft Certified Solutions Associate (MCSA)
Organizations: Active member of Help Desk Institute (HDI)
Volunteering: Tech mentor at local community center, helping residents with IT issues and learning new tech skills.
Projects: Led a team to design an internal app for handling IT service desk tickets which improved response time by 20%
Your Name
IT Service Desk Lead
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Microsoft June 2019 - Present
IT Service Desk Lead
Spearheaded Service Desk operations – upheld 99.9% system uptime
Coordinated disaster recovery exercises, maintaining business continuity during system outages
Led a team to resolve 500+ daily technical issues – reduced ticket backlog by 67% in 6 months
Supervised effective utilization of the ITIL model – improved IT service by 28%
Managed vendor relationships for hardware and software procurement – saved $50k annually through strategic partnerships
Coached.com January 2016 - May 2019
Service Desk Supervisor
Enhanced ticket resolution speed by 45% through effective IT Service Management
Championed the regular updating of Windows Server – ensured flawless system performance
Trained and managed a team of 15 ServiceNow users – minimized system-related issues by 50%
Resume Worded March 2013 - December 2015
Service Desk Analyst
Achieved a 98% customer satisfaction score by resolving Active Directory related issues
Created training materials for new hires on troubleshooting windows-related errors
Managed IT Infrastructure – decreased annual maintenance costs by 20%
EDUCATION
Resume Worded Institute October 2018
ITIL Certified - IT Service Management
Consistent application of ITIL methodologies at current work place acknowledged by senior management
Resume Worded University May 2012
Bachelor of Science - Information Systems
Minor in Business Management
President of the Student Computer Society
SKILLS
Technical Support: ITIL, ServiceNow, Ticket Management, Remote Access Tools, Troubleshooting
Operational Platforms: Windows OS, Linux OS, MacOS, Active Directory, Microsoft Office Suite
Networking: TCP/IP, LAN/WAN, VPN, Routers/Switches, Firewall Configuration, Network Security
Programming & Database: Java, Python, SQL, HTML, CSS, C#
OTHER
Certifications: Certified Information Systems Security Professional (CISSP)(2020), CompTIA A+ (2019)
Leadership & Volunteering: TechWomen Mentor - Promoted STEM careers to mid-school girls, President of local IT Professionals Club
Awards: Microsoft Outstanding Performer (2021), Employee of the Year at Resume Worded (2015)
Trainings: Advanced Troubleshooting, IT Project Management, ITSM Service Desk Best practices
Your Name
Help Desk Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded March 2019 - Present
Help Desk Manager
Led the migration process from Windows 7 to Windows Server – increased system efficiency by 20%
Implemented an ITIL-based IT Service Management model – opened new revenue streams by $250k per quarter
Oversaw a team of 20 IT professionals – increased customer satisfaction by 80% within 6 months
Initiated weekly incident management meetings – resolved 90% of tickets within the SLA time period
Directed Active Directory management - secured confidential information for 5000+ users
Google January 2016 - February 2019
Senior Help Desk Analyst
Played a key role in IT Management, improving operational efficiency by 30%
Leveraged ServiceNow for IT operations – ensured seamless workflow
Resolved 25% more incidents via effective Troubleshooting compared to the previous year
Coached.com July 2013 - December 2015
Help Desk Analyst
Provided optimal Service Delivery resolving 90% of tickets within the first call
Assisted in the implementation and management of Microsoft Exchange Server
Implemented Networking protocols - minimized network downtime by 70%
EDUCATION
Resume Worded University August 2011
Master of Science in Information Systems
Emphasis on Database and Network Management
Resume Worded Institute May 2013
Bachelor of Arts in Computer Science
Minor in Business Administration
Dean's List 2012 (Top 10%)
SKILLS
Technical Skills: Operating Systems: Windows, Linux, MacOS, UNIX
Software: MS Office Suite, Google Workspace, Confluence, Jira
Ticketing Systems: Zendesk, Freshdesk, Intercom, Zoho Desk
Programming Languages: Python, Java, C++, SQL
OTHER
Certifications: CompTIA A+ (2022), ITIL Foundation Certificate in IT Service Management (2020)
Leadership & Volunteering: Toastmasters International (Board Member and Chair, 2017-Present)
Honors & Awards: Google Spot Award for Excellence in Customer Support (2018), Peak Performer Award at Coached.com (2015)
Projects: Implemented a new ticketing system at Resume Worded leading to a 25% increase in efficiency

How do I add skills to a Service Desk Manager resume?

1
Review the job posting closely.

Go through the Service Desk Manager posting you're applying to, and identify hard skills the company is looking for. For example, skills like IT Management, Active Directory and IT Service Management are possible skills. These are skills you should try to include on your resume.

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2
Add industry skills like Technical Support and Service Desk.

Add other common skills from your industry - such as Troubleshooting, Service Desk Management and ITIL - into your resume if they're relevant.

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3
Add skills into your work experience.

Incorporate skills - like Major Incident Management, Problem Management and Microsoft Exchange - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Expand
4
Show examples of where you trained people.

On Service Desk Manager resumes, you should give specific accomplishments that involve you training others, whether that's in your team or other stakeholders.

Expand
5
Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Service Desk Manager resume, so try to include any examples of where you led a project or managed other people.

Expand
6
Use the exact job title.

Try to add the exact job title, Service Desk Manager, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Expand

Word Cloud for Service Desk Manager Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Service Desk Manager job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Service Desk Manager Skills and Keywords to Include On Your Resume

Resume Skills and Keywords from Related Jobs

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

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Service Desk Manager Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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Frequently Asked Questions

What skills do hiring managers want to see on a Service Desk Manager resume?

On top Service Desk Manager resumes, skills like Service Desk Management, Active Directory, IT Service Management, ITIL, Service Desk, Troubleshooting, Technical Support and IT Management appear most often.

Depending on the exact role you're applying to, skills like Major Incident Management, Windows Server, Problem Management, Service Improvement and Microsoft Exchange can also be effective keywords to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

© 2024 Resume Worded. All rights reserved.

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