Help Desk Analyst

Help Desk Analyst Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Help Desk Analyst job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Technical Support
  • Active Directory
  • Troubleshooting
  • Windows 7
  • Windows Server
  • Computer Hardware
  • Networking
  •  Find out what your resume's missing
  • Windows 10
  • Microsoft Exchange
  • Office 365
  • Windows
  • System Administration
  • Citrix
  • Software Installation
  • Service Desk
  • Help Desk Support
  • Windows XP
  • Operating Systems
  • Printer Support
  • Servers
  • Remote Desktop
  • Virtual Private Network (VPN)
  • Laptops
  • Information Technology

  •   Show full list

Resume Skills: Networking

Resume Skills: Software

  • Office 365
  • CRM Systems
  • ServiceNow
  • Zendesk
  • JIRA
  • GitHub
  • Jira
  • Intercom
  • Freshdesk
  • JavaScript
  • HTML
  • AWS Cloud Practitioner
  • MS Office Suite
  • Spiceworks
  •  Match your resume to these skills

Resume Skills: Language

Resume Skills: Operating Systems

Resume Skills: Hardware/Software Troubleshooting

Resume Skills: Applications/Tools

Resume Skills: Networking/Security

Resume Skills: Programming

Resume Skills: Systems

Resume Skills: Techniques

Resume Skills: Network Tools

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Help Desk Analyst Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Help Desk Analyst Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Help Desk Analyst
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2022 - Present
Senior Help Desk Analyst
Revamped ticket handling process, reducing response time by 40% whilst maintaining 95% customer satisfaction rate.
Led a team of 5 Junior analysts while troubleshooting high-level system and network issues on Windows 10 platforms.
Implemented a computer hardware and software installation process that cut equipment downtime by 30%.
Streamlined Microsoft Exchange and Active Directory management, enhancing system administration efficiency by 25%.
Devised tactics to handle high priority issues using Remote Desktop tools, resulting in a 30% decrease in downtime. June 2018 - December 2021
Help Desk Analyst
Increased first call resolution by 35% by mastering Office 365 and Windows Server.
Expedited technical support process by redesigning network configurations to increase efficiency by 20%.
Reduced printer issues by 50% by optimizing printer support and formulating improved strategies.
IBM January 2016 - May 2018
Junior Help Desk Analyst
Managed service desk tasks and consistently achieved a 90% customer satisfaction rate.
Collaborated in system administration tasks on Windows XP platforms, boosting operability by 15%.
Resume Worded Institute December 2021
Certified Information Systems Security Professional (CISSP)
Successfully passed the rigorous exam in the first attempt
Resume Worded University April 2016
Bachelor of Science in Information Technology
Graduated Cum-Laude(top 10%), Area of focus: Systems Analysis and Design
Coursework: Java Programming, Database Design, Computer Networks, Cybersecurity
Language Skills: Java, SQL, HTML, CSS, Python, Ruby
Operating Systems: Windows, Linux, MacOS
Systems: Active Directory, ServiceNow, ZenDesk, JIRA, Office 365
Techniques: ITSM, Problem Resolution, IT Service Delivery, ITIL practices, Agile, DevOps
Certifications: CompTIA A+ Certification (2020), CompTIA Network+ Certification (2018)
Projects: Developed an open-source help desk system using Ruby on Rails, which improved ticket response time by 25%
Awards & Recognition: ‘Hero of the Quarter’, (July 2020), ‘Rookie of the Year’, IBM (2017)
Professional Development: Attended workshops on Cloud Computing, Cyber Security and AI in Tech Support
Your Name
Technical Support Analyst
City, Country  •  (123) 456-789  •  [email protected]  •
Microsoft February 2022 - Present
Senior Technical Support Analyst
Enhanced efficiency by 35% by resolving complex support issues related to Windows 10 and Microsoft Office365.
Operationalized Active Directory to enhance security protocols, reducing system breaches by 20%.
Optimized Windows Server to reduce downtime by 25%, improving overall productivity.
Developed new software installation methodologies, expediting the process by 40% while ensuring success rate.
Orchestrated strategies to leverage Remote Desktop capabilities for rapid troubleshooting of complex problems, reducing downtime by 30%.
Resume Worded May 2019 - January 2022
Technical Support Analyst
Achieved 34% improvement in tech support performance through innovative strategy implementation.
Improved Networking efficiency by 38% by deploying new protocols and operational strategies.
Reduced system downtime by 40% by implementing sophisticated computer hardware strategies and tools.
Deloitte August 2016 - April 2019
Junior Technical Support Analyst
Cut response times by 25% by building capabilities in operating systems such as Windows XP.
Resolved printer related problems swiftly, leading to a 30% decrease in related issues.
Resume Worded University May 2019
Master of Science in Information Systems
Specialization in Networking and Security
Resume Worded Academic Center May 2016
Bachelor of Science in Computer Science
Concentration in Software Development, Member of Computer Science Honors Society
Software: Office 365, CRM Systems, ServiceNow, Zendesk, JIRA, GitHub
Operating Systems: Windows, MacOS, Linux, Unix
Networking/Security: Firewall Management, Virtual Private Networks (VPNs), Secure Remote Access, Network Configurations
Programming: Python, JavaScript, Ruby, SQL, HTML/CSS, XML
Certifications: CompTIA Network+ Certification (2021), Microsoft Certified: Azure Fundamentals (2020)
Awards: Employee of the Year - Microsoft (2023), Rising Star Award - Resume Worded (2021)
Projects: Designed and implemented a network security protocol for an SME resulting in 30% drop in security breaches
Languages: English (Native), Spanish (Fluent)
Your Name
IT Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE March 2022 - Present
Lead IT Support Specialist
Managed technical support for 500+ users, ensuring rapid resolution of networking issues while maintaining 98% satisfaction rate.
Analyzd and identified system bottlenecks, resulting in an increase in Windows 10 systems' performance by 35%.
Oversaw the implementation of efficient software installation protocols, improving the process by 40%.
Managed Active Directory, resulting in a 45% improvement in user management and accountability.
Implemented robust Remote Desktop strategies, leading to a 30% improvement in remote troubleshooting efficiency.
Oracle October 2018 - February 2022
IT Support Specialist
Identified and resolved hardware and software issues, improving the overall system stability by 37%.
Mitigated printer support issues by 20% by identifying common problems and implementing preventive measures.
Maximized server usage and expanded server capabilities by 15% through efficient server management strategies.
HP June 2016 - September 2018
Junior IT Support Specialist
Assisted in managing the service desk, leading to an increase in customer satisfaction rate by 20%.
Supported Windows XP operability increases, resulting in a 10% reduction in system crashes.
Resume Worded Institute March 2022
Certified in ITIL Service Management
Part-time certification along current job at
Resume Worded University May 2016
Bachelor of Science in Information Technology
Maintained 3.8 GPA, with coursework in Network Security and Data Analysis
Award: Dean’s List 2015 (Top 10% of the class)
Operating Systems: Windows, macOS, Linux, Unix
Networking/Protocols: Cisco, VMWare, WiFi, WAN, LAN, VPN, TCP/IP, DHCP, DNS
Hardware/Software Troubleshooting: PCs, Laptops, Printers, Servers, Microsoft Office, Antivirus reinstalls
Applications/Tools: Active Directory, Service Now, TeamViewer RDP, JIRA
Certifications: CompTIA A+ Certification (2018)
Leadership & Volunteering: Tech Mentor for 'Code for Kids' program, motivating young students to learn technology and coding (2019 - Present)
Projects: Independent project on building a Secure Home Network System

How do I add skills to a Help Desk Analyst resume?

Review the job posting closely.

Go through the Help Desk Analyst posting you're applying to, and identify hard skills the company is looking for. For example, skills like Windows 10, Troubleshooting and Windows Server are possible skills. These are skills you should try to include on your resume.

Add industry skills like Technical Support and Windows 7.

Add other common skills from your industry - such as Networking, Computer Hardware and Active Directory - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Help Desk Support, Servers and Citrix - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Emphasize your ability to solve problems.

Recruiters want to know that you're the kind of person that can solve new and challenging problems. In your Help Desk Analyst resume, highlight projects that involved problems that were technically complex or mattered to the company.

Show evidence of your analytical skills.

Analytical skills involve your ability to break down a problem and come up with effective solutions. On Help Desk Analyst resumes, hiring managers want to see evidence of how you analyzed quantitative or qualitative data.

Use the exact job title.

Try to add the exact job title, Help Desk Analyst, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Help Desk Analyst Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Help Desk Analyst job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Help Desk Analyst Skills and Keywords to Include On Your Resume

Resume Skills and Keywords from Related Jobs

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

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Help Desk Analyst Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Service Desk Analyst

Resume Example
IT Service Desk Analyst

Resume Example
Service Desk Technician

Resume Example
Help Desk Analyst

Resume Example
Help Desk Technician

Resume Example
IT Help Desk (Entry Level)

Browse Skills from Similar Jobs

Frequently Asked Questions

What are the top skills you should add to your Help Desk Analyst resume?

Here are some of the most popular skills we see on Help Desk Analyst resumes:

  • Technical Support
  • Active Directory
  • Troubleshooting
  • Windows 7
  • Windows Server
  • Computer Hardware
  • Networking
  • Windows 10

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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