Help Desk Team Lead

Help Desk Team Lead Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Help Desk Team Lead job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Active Directory
  • Windows 7
  • Technical Support
  • System Administration
  • Computer Hardware
  • Troubleshooting
  • Microsoft Exchange
  •  Find out what your resume's missing
  • Windows 10
  • Windows Server
  • Remote Desktop
  • Networking
  • Software Documentation
  • Office 365
  • Windows
  • Windows XP
  • VMware
  • Servers
  • Security
  • Information Technology

  •   Show full list

Resume Skills: Programming

Resume Skills: Tools

Resume Skills: Hardware/Software

Resume Skills: Networking

Resume Skills: Technologies

Resume Skills: Software

Resume Skills: Operating Systems

Resume Skills: Software & OS

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Help Desk Team Lead Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Help Desk Team Lead Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Help Desk Team Lead
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE January 2022 - Present
Help Desk Team Lead
Constructed a highly efficient team resulting in a 35% increase in ticket resolution efficiency using active directory
Reduced total downtime by 50% by implementing preventative system administration strategies
Spearheaded weekly training for technicians on software documentation leading to a 15% improvement in work quality
Ensured 99.9% uptime on all key infrastructure using Windows Server and VMWare
Developed a new remote desktop support protocol speeding up response time by 40%
Resume Worded July 2018 - December 2021
Senior IT Support Specialist
Implemented 24/7 windows 10 support reducing wait times by 50%
Revitalized the networking infrastructure leading to a 25% increase in data transfer speeds
Managed escalation process for high severity issues, lowering resolution time by 30%
IBM February 2014 - June 2018
IT Support Technician
Handled over 500 site-wide technical support tickets resulting in increased user productivity by 40%
Delivered an optimized Office 365 migration for 500+ users, reducing crashes by 70%
Contributed in the transition from Windows 7 to Windows 10 for 1000+ desktops in the company with zero downtime
Resume Worded Institute December 2021
Certified Information Systems Security Professional (CISSP)
Part-time certification program while fulfilling Senior IT Support Specialist role
Resume Worded University January 2014
Bachelor of Science in Information Technology
Emphasis on Network Security
Recipient: Grant of Academic Merit in IT (Top 10%)
Software & OS: Microsoft Office Suite, Windows OS, Linux, MacOS, ChromeOS
Networking: TCP/IP, VPN, LAN/WAN, Ethernet, Wi-Fi
Programming: Python, JavaScript, PowerShell, SQL
Help Desk Tools: ServiceNow, Zendesk, Jira Service Desk, LiveAgent
Certifications: CompTIA Network+ Certification (2019), ITIL Foundation Certificate in IT Service Management (2018)
Leadership & Volunteering: Mentor, TechNovation (encouraging young women to enter tech fields)
Professional Development: Attendee, Annual TECH+ Conference (2015 - 2021)
Projects: Developed IT incident response protocol to streamline troubleshooting and minimize downtime
Your Name
IT Service Desk Manager
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE February 2022 - Present
IT Service Desk Manager
Transformed service level strategy, achieving a 20% increase in customer satisfaction
Secured the network environment through stringent security protocols reducing security incidents by 80%
Integrated automated solutions for ticket assignment, slashing response times by 30%
Led the implementation of a strategic disaster recovery plan ensuring 99.99% availability
Guided a team of 20, developing their skill sets and furthering their understanding of integral systems like Active Directory, and Windows 10
Resume Worded August 2018 - January 2022
Help Desk Team Lead
Reduced ticket backlog by 70% through the execution of effective management practices
Instrumental in migration of 700+ workstations to the Windows 10 environment
Introduced efficient VMWare virtualization techniques leading to 30% better resource utilization
Dell June 2014 - July 2018
IT Support Specialist
Maintained average response time below company standard by 15%
Successfully trained 10+ junior team members on troubleshooting protocols
Updated over 500 computing devices to the latest operating system version in record time
Resume Worded University July 2018
Master of Business Administration (MBA) - Information Technology
Specialized in IT Project Management and Strategic Decision Making
Resume Worded Institute May 2016
Bachelor of Science - Computer Science
Emphasized courses: Data Structures, Network Security, Operation Systems, Database Management
Award: Graduated Magna Cum Laude
Technologies: Network Troubleshooting, Remote Access Software, VPN, Virtualization (VMware, Hyper-V)
Software: ServiceNow, Jira, MS Office Suite, Active Directory, SharePoint
Operating Systems: Windows 7/8/10, UNIX/LINUX, Mac OS
Programming Languages: Python, JavaScript, SQL, HTML/CSS (Basic)
Certifications: Certified Information Systems Security Professional (CISSP), ITIL Foundation
Leadership & Volunteering: Chair - IT Service Management Forum, Volunteer - TechForGood
Your Name
IT Help Desk Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded March 2022 - Present
IT Help Desk Supervisor
Implemented a new service desk structure that improved resolution times by 25%
Led the migration from Windows XP to Windows 10, maintaining 99% uptime on all platforms
Orchestrated the implementation of remote desktop technology, increasing remote work efficiency by 40%
Utilized server virtualization through VMWare resulting in a 35% decrease in server expenditure
Championed the use of Office 365 tools, boosting team productivity by 30% July 2018 - February 2022
Senior IT Support Specialist
Achieved a 20% better SLA compliance rate through efficient ticket assignments
Directed a team of 15, training them in various technical competencies like Microsoft Exchange, and Windows Server
Managed the deployment of company wide security protocols reducing system vulnerabilities by 80%
Apple February 2014 - June 2018
IT Support Technician
Played a key role in managing upwards of 800 user issues per week, increasing client satisfaction by 20%
Led migration of OS systems to latest version without impacting business continuity
Facilitated a company-wide shift to cloud-based email, reducing server loads and saving costs
Resume Worded Institute January 2022
Certification in ITIL Service Strategy
Focused on enhanced understanding of IT service management
Resume Worded University May 2014
Master of Science in Information Technology
Specialized coursework in Network Security, Database Management Systems
Hardware/Software: Windows/Linux/Mac OS, Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Anti-Virus software
Networking: VPN, LAN/WAN, Ethernet, WiFi, TCP/IP, DNS, DHCP
Programming: Python, Java, HTML, JavaScript, CSS, SQL
Tools: ServiceNow, JIRA, ZenDesk, Active Directory, Remote Desktop Tools
Certifications: CompTIA A+ Certified IT Technician (2020), Certified Information Systems Security Professional (CISSP)
Leadership & Volunteering: Tech Hub - Volunteer (Helped to organize tech meetups and workshops)
Projects: Developed IT Service Management(SM) Framework for Resume Worded, resulting in enhanced process efficiency
Awards: Apple Insider Top Performer (2017,2018), IT Support Specialist of the Year (2021)

How do I add skills to a Help Desk Team Lead resume?

Review the job posting closely.

Go through the Help Desk Team Lead posting you're applying to, and identify hard skills the company is looking for. For example, skills like Windows 10, Troubleshooting and Active Directory are possible skills. These are skills you should try to include on your resume.

Add industry skills like Computer Hardware and Windows 7.

Add other common skills from your industry - such as Technical Support, Microsoft Exchange and System Administration - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Software Documentation, VMware and Windows - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Emphasize accomplishments that involved a team.

Teamwork is a common competency hiring managers look for, particularly for Help Desk Team Lead roles, so include at least 1-2 examples of accomplishments that involved leading a team, or collaborating with others to complete a project.

Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Help Desk Team Lead resume, so try to include any examples of where you led a project or managed other people.

Use the exact job title.

Try to add the exact job title, Help Desk Team Lead, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Help Desk Team Lead Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Help Desk Team Lead job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Help Desk Team Lead Skills and Keywords to Include On Your Resume

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Help Desk Team Lead Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Service Desk Analyst

Resume Example
IT Service Desk Analyst

Resume Example
Service Desk Technician

Resume Example
Help Desk Analyst

Resume Example
Help Desk Technician

Resume Example
IT Help Desk (Entry Level)

Browse Skills from Similar Jobs

Frequently Asked Questions

What skills should you put on a Help Desk Team Lead resume?

Here are some of the most popular skills we see on Help Desk Team Lead resumes:

  • Active Directory
  • Windows 7
  • Technical Support
  • System Administration
  • Computer Hardware
  • Troubleshooting
  • Microsoft Exchange
  • Windows 10

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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