Desk Receptionist

Desk Receptionist Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Desk Receptionist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Receptionist Duties
  • Office Administration
  • Customer Service
  • Administrative Assistance
  • Front Office
  • Switchboard
  • Microsoft Access
  • Typing
  • Data Entry
  • Telephone Reception
  • Switchboard Operator
  • Social Media
  • Sales
  • Administration
  • Hospitality
  • Tourism
  • Hotel Management
  • Hotel Booking
  • Hospitality Management
  • Back Office Operations
  • Event Management
  • Reservations
  • Public Relations
  •   Show full list

Resume Skills: Office Management

  • Administrative support
  • Front desk operations
  • Complex problem solving

Resume Skills: Technical

  • Microsoft Office Suite
  • Google Workspace
  • CRM software
  • Document management systems
  • MS Office
  • G Suite
  • CRM Software
  • Typing Speed (75 WPM)
  • Office Equipment Maintenance

Resume Skills: Languages

  • English
  • Spanish
  • Spanish (Fluent)

Resume Skills: Office Administration

  • Data Management
  • Record Keeping
  • Office Supplies Management
  • Schedule Coordination
  • Telecommunication

Resume Skills: Customer Relations

  • Customer Retention
  • Customer Satisfaction
  • Conflict Resolution
  • Brand Representation
  • Customer Support

Resume Skills: Admin & Operations

  • Workforce Management
  • Budgeting
  • Inventory Control
  • Quality Assurance
  • Staff Training & Development

Resume Skills: Software

  • CRS Systems
  • MS Office
  • Data Entry Software
  • Hotel Management Software (Opera, Fidelio)

Resume Skills: Communication

  • Verbal Communication (Native English, Fluent Spanish)
  • Business Correspondence
  • Interdepartmental Coordination
  • Presentation Skills
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Desk Receptionist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Desk Receptionist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Desk Receptionist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded August 2019 - Present
Senior Front Office Executive
Enhanced customer service experience by implementing CRM strategies, increasing customer satisfaction by 30%
Optimized office administration by digitizing paperwork effectively reduced process times by 35%
Coordinated hospitality for over 50+ corporate events which led to a 25% increase in client retention rate
Expanded company's social media presence by 60% contributing to a 15% boost in the overall sales
Streamlined back office operations saving 20 working hours per week
Coached.com April 2017 - July 2019
Desk Receptionist
Boosted customer service by managing telephone reception efficiently, resulting in a 25% increase in customer satisfaction rate
Managed hotel booking for guests, improving occupancy rate by 20%
Enhanced front office efficiency by proficiently managing switchboard operator duties
Hyatt Regency January 2016 - March 2017
Front Office Assistant
Improved data entry speed by 30% leading to quicker information availability
Assisted in event management, leading to successful organization of 15+ corporate events
Implemented Microsoft Access for efficient information retrieval, reducing search time by 20%
EDUCATION
Resume Worded Academic Center June 2019
Professional Certificate in Customer Service Management
Focused on customer relations, front desk operations and complaint management.
Resume Worded University January 2016
Bachelor of Business Administration - Hospitality Management
Coursework in Business Communication and Business Management
Participated in Work Integrated Learning Program at Hyatt Regency
SKILLS
Office Management: Administrative support, Front desk operations, Complex problem solving
Technical Skills: Microsoft Office Suite, Google Workspace, CRM software, Document management systems
Languages: English (Native), Spanish (Intermediate)
OTHER
Certifications: Certified Administrative Professional (CAP)
Volunteering: Part of the event management team for local charity events
Hobbies: Love exploring new cultures and cuisines, and manage a food blog in spare time
Awards & Recognition: Named 'Employee of the Year' at Coached.com for exemplary customer service
Your Name
Front Office Executive
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded April 2018 – Present
Lead Receptionist
Increased overall receptionist duties efficiency by 40% by implementing office automation tools
Improved administrative assistance effectiveness by formulating and implementing standardized processes and guidelines, raising productivity by 20%
Managed social media campaigns that expanded company's online presence, contributing to an increase in sales by 15%
Bolstered customer service standards resulting in a 25% increase in customer satisfaction rates
Introduced new scheme in hotel booking system, leading to 15% increase in bookings
Hilton Worldwide January 2017 – March 2018
Switchboard Operator
Implemented a new telephone reception protocol that resulted in improved client communication and reduced call waiting time by 20%
Facilitated seamless front office operations leading to enhanced customer experience
Elevated back office operations efficiency with the introduction of automated data management practices, increasing productivity by 35%
Coached.com October 2015 – December 2016
Data Entry Clerk
Simplified data entry process using specific Excel functions, leading to a decrease in errors by 30%
Assisted in administrative duties and duties improved overall team efficiency by 15%
Contributed to the development of a new customer relationship management system, improving client handling by 20%
EDUCATION
Resume Worded University April 2011 - June 2015
Bachelor of Science in Office Administration
Specialization in Front Office Operations and Management
Recipient of the Outstanding Leadership Award in 2015
Resume Worded Institute August 2015
Certification in Professional Secretarial Skills
Focused on development of organizational and administrative skills
Part-time certification alongside position at Coached.com
SKILLS
Office Administration: Data Management, Record Keeping, Office Supplies Management, Schedule Coordination, Telecommunication
Technical Skills: MS Office (Expert), G Suite (Expert), CRM Software (Intermediate), Typing Speed (75 WPM), Office Equipment Maintenance
Languages: English (Native), Spanish (Fluent)
OTHER
Certifications: Certificate in Customer Service Excellence - American Hotel & Lodging Educational Institute (2017)
Volunteering: Volunteer Office Administrator - Local Nonprofit Organization (2016 - Present)
Courses: Professional Writing for Business - Coursera (2017)
Awards: Employee of the Year - Hilton Worldwide (2017)
Your Name
Customer Service Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded June 2020 - Present
Supervisor of Front Office
Leveraged hospitality management skills to improve the hotel booking process, increasing room occupancy rate by 17%
Optimized front office and back office operations via Microsoft Access integration, reducing operating times by 30%
Boosted customer service by training staff on best customer handling practices, leading to a rise in customer satisfaction rating by 20%
Heightened overall hotel management efficiency by introducing innovative administrative techniques
Created an efficient system for managing switchboard operations, cut call waiting times by 15% and improved communication efficiency
Marriott International January 2018 - May 2020
Guest Relations Officer
Coordinated event management for 35+ successful corporate events resulting in 20% increase in client retention
Implemented a new system for telephone reception, decreasing customer complaints by 15%
Increased overall sales by 20% by successfully promoting hotel tourism packages at the front desk
Coached.com November 2017 - December 2019
Front-desk Associate
Efficient handling of receptionist duties envisioned in a 20% improvement in the overall customer experience
Assisted in streamlining data entry process resulting in data accuracy of nearly 100%
Proposed and implemented social media strategies that expanded the company's digital footprint by 40%
EDUCATION
Resume Worded Institute June 2020
Certified Hospitality Supervisor (CHS)
Gained key skills in hospitality management, customer service, and team leadership
Resume Worded University May 2017
Bachelor of Business Administration (BBA) - Hospitality Management
Specialized in Front Office Operations
Achievements: Dean's List 2016, Student Leadership Award
SKILLS
Customer Relations: Customer Retention, Customer Satisfaction, Conflict Resolution, Brand Representation, Customer Support
Admin & Operations: Workforce Management, Budgeting, Inventory Control, Quality Assurance, Staff Training & Development
Software: CRS Systems, MS Office (Advanced), Data Entry Software, Hotel Management Software (Opera, Fidelio)
Communication: Verbal Communication (Native English; Fluent Spanish), Business Correspondence, Interdepartmental Coordination, Presentation Skills
OTHER
Certifications: Customer Service Manager Excellence Certificate - LinkedIn Learning (2021)
Training: Leadership Development Program - Marriott International (2019)
Volunteering: Helping Hands - assisted in organizing fundraising events for local non-profit (2018 - Present)
Publications: Authored a digital ebook 'Achieving Customer Satisfaction: A manager's guide' (2020)

How do I add skills to a Desk Receptionist resume?

1
Review the job posting closely.

Go through the Desk Receptionist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Administrative Assistance, Front Office and Customer Service are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Switchboard and Typing.

Add other common skills from your industry - such as Microsoft Access, Receptionist Duties and Office Administration - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Hotel Management, Switchboard Operator and Data Entry - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Emphasize your communication skills.

Communication is often an important component of the role of a Desk Receptionist, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

5
Highlight your clerical skills.

Try to include examples of where you used your clerical skills, whether that's in your Desk Receptionist roles or administrative-related experiences.

6
Use the exact job title.

Try to add the exact job title, Desk Receptionist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Desk Receptionist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Desk Receptionist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Desk Receptionist Skills and Keywords to Include On Your Resume

Desk Receptionist Soft Skills

Here are common soft skills that appear on Desk Receptionist job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Computer Literacy
  • Phone Etiquette
  • Public Speaking

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Desk Receptionist Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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Resume Example
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Frequently Asked Questions

What skills do hiring managers want to see on a Desk Receptionist resume?

The most common skills and keywords we found on Desk Receptionist resumes and job postings were Receptionist Duties, Office Administration, Customer Service, Administrative Assistance, Front Office, Switchboard, Microsoft Access and Typing.

Skills like Switchboard Operator, Data Entry, Back Office Operations, Administration and Hotel Management also appeared on related job postings.

What soft skills are common in Desk Receptionist roles?

Examples of Desk Receptionist soft skills include Teamwork, Time Management, Communication, Computer Literacy and Phone Etiquette.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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