Here are the keywords and skills that appear most frequently on recent Help Desk Administrator job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Add keywords directly into your resume's work experiences, education or Skills section.
Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.
Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.
Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.
The following word cloud highlights the most popular keywords that appear on Help Desk Administrator job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.
Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.
A Salesforce administrator is an IT professional that helps companies use the software at its fullest potential. Salesforce is not necessarily a complex interface, but it has so many functions that beginners can feel confused and they’re not able to enjoy all its benefits. This is when the Salesforce administrator can help you. They know how the software operates and can help stakeholders transform their needs into handy tools. A Salesforce administrator can create a personalized dashboard, set alerts, create reports, and onboard colleagues on the platform. Their goal is to optimize the sales cycle. To become a Salesforce administrator, you don’t need a tech background. You can learn online through courses or bootcamps. Salesforce offers technical training for complete beginners, so you can begin your journey there.
Salesforce offers certifications that can help you validate your skills. They are highly recognized in the industry, and since it’s provided by a reputable source, you’ll seem more reliable to recruiters. If you have any Salesforce certifications, don’t forget to add them to your resume.
One of the best things you can do to impress recruiters is to show proof of your results with previous clients. You can explain how your work positively impacted sales or how you were able to optimize operations for the sales team.
A junior Salesforce administrator’s duties include providing basic support to customers, entry-level management of Salesforce operations, and maintaining customer data. They can also manage assignments in the platform and profile data for internal users. Junior salesforce administrators are also responsible for generating reports and conducting tests on the platform. Considering this is an entry-level job, junior Salesforce administrators work under the supervision of more experienced colleagues. During their work experience, they will learn from daily operations and can aspire to higher roles in the organization.
As a junior Salesforce administrator, you may not have extensive experience in the industry. That’s why filling the “work experience” section may be challenging. However, it doesn’t have to stop you from getting an entry-level Salesforce admin job. All you need to do is include personal or academic projects you’ve done in the past. This will help recruiters understand your value despite not having much industry experience.
Your transferrable skills can help you highlight your potential, especially if you don’t have relevant industry experience. They are skills that can be used in multiple jobs. Some junior Salesforce administration job posts mention skills such as time management, analytical thinking, and knowledge of tools like Google Drive Suite and Excel.
A service desk analyst is a technician who troubleshoots and provides support to users. They help them resolve problems at different scales. Therefore they work in multiple tiers depending on the complexity of the problem. Service desk analysts must have great attention to detail, so you should demonstrate this in your resume by double-checking every time to reduce the risks of typos or mistakes.
Most companies integrate their service desk with a CRM system. This allows them to orchestrate all customer service operations in one place with minimal delays. CRMs also have a database of customer queries which helps technicians have access to insightful information from previous issues. Now that we know this, we can assume that this is a valuable skill to add to your resume.
As a service desk analyst, you will often deal with non-tech customers who may not understand all the technical processes behind troubleshooting. Therefore, it is important to have excellent communication skills and demonstrate them in your resume.
An IT service desk analyst provides technical support to end users. They also maintain software and hardware. These maintenance operations must be scheduled, and IT service desk analysts must notify users about downtime. You must be familiar with networking and documentation, so these are some skills you may want to mention in your resume.
As an IT service desk analyst, you play a huge role in customer support and the organization’s computer health. Therefore, your job can positively impact day-to-day operations. You can mention those accomplishments and use metrics to illustrate their value in your resume.
IT service desk analysts must have strong logical thinking and problem-solving skills. You may encounter highly complex issues throughout your career, so it’s important to demonstrate that you are resilient and capable of facing challenges.
A service desk technician resolves end-users issues by providing technical support. They can troubleshoot both software and hardware. In addition, they are responsible for software maintenance and ICT security. Therefore, it can be a good idea to mention your proficiency with cyber security in your resume.
Most IT departments work with an Agile approach, meaning that they prioritize tasks and complete them in short milestones. This requires strong organizational skills and the help of a task management system. You can mention your familiarity with tools like Jira, ClickUp, or Trello in your resume.
Service desk technicians often collaborate with other IT specialists to resolve issues. You will often work with a large team in the IT department, so it’s important to mention your team work skills in your resume.
Help desk analysts assist customers and employees with technical support via email or phone calls. They have a customer service role as well as an IT technician. That’s why it is vital to demonstrate outstanding interpersonal skills in your resume. Sometimes you will be talking to people who don’t have a technical background, so you must be patient and explicative.
Most help desk analysts work with specialized software like Jira to optimize operations. This type of software helps technicians with ticket prioritization and automation. Therefore, it is crucial to mention in your resume that you are familiar with these systems.
Some employers might overlook your educational background if you have the right skills and experience. That’s why it is important to put some effort into this section. Include skills like troubleshooting, networking, customer service, etc. It is vital to focus on your technical competencies.
Some popular Help Desk Administrator hard skills are Active Directory, Technical Support, Windows 7, Microsoft Exchange, Troubleshooting, Windows Server, Windows and Windows 10.
Depending on the job you apply to, skills like Help Desk Support, VMware, Laptops, Operating Systems and Software Installation can also be good to include on your resume.
While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.
It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.
Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.
