Help Desk Analyst
Similar Professions

Similar Job Titles to a Help Desk Analyst

These job titles are similar to the Help Desk Analyst role, and are often used interchangeably by companies. For example, some employers may refer to a Help Desk Analyst as either a Service Desk Analyst or an Information Technology Support Specialist.

Service Desk Analyst
 Extremely Similar Skills
 Very Popular

Skill Similarity

96%

A Service Desk Analyst shares 96% of core skills with a Help Desk Analyst.

Skills to develop to transition to this role

ITIL
Virtual Private Network (VPN)
ServiceNow
System Administration
IT Service Management
Computer Hardware Troubleshooting
Citrix
ServiceNow

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Information Technology Support Specialist
 Extremely Similar Skills
 Very Popular

Skill Similarity

94%

An Information Technology Support Specialist shares 94% of core skills with a Help Desk Analyst.

Skills to develop to transition to this role

Computer Hardware Troubleshooting
IT Hardware Support
Operating Systems
Desktop Computers
Laptops
System Administration
Computer Networking
ITIL

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Help Desk Specialist
 Extremely Similar Skills
 Very Popular

Skill Similarity

97%

A Help Desk Specialist shares 97% of core skills with a Help Desk Analyst.

Skills to develop to transition to this role

Help Desk Support
SQL
Customer Service
Operating Systems
Problem Solving
Linux
Microsoft Access
Help Desk Support

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Help Desk Technician
 Extremely Similar Skills
 Growing

Skill Similarity

96%

A Help Desk Technician shares 96% of core skills with a Help Desk Analyst.

Skills to develop to transition to this role

Linux
System Administration
Operating Systems
Hardware Support
SQL
Microsoft SQL Server
MySQL
Linux

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Desktop Support Technician
 Extremely Similar Skills
 Growing

Skill Similarity

96%

A Desktop Support Technician shares 96% of core skills with a Help Desk Analyst.

Skills to develop to transition to this role

Laptops
Microsoft Endpoint Configuration Manager
Computer Repair
Desktop Computers
Operating Systems
Computer Hardware Troubleshooting
System Administration
Operating Systems

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Desktop Support Specialist
 Extremely Similar Skills
 Growing

Skill Similarity

96%

A Desktop Support Specialist shares 96% of core skills with a Help Desk Analyst.

Skills to develop to transition to this role

Laptops
Microsoft Endpoint Configuration Manager
System Administration
Operating Systems
Desktop Computers
Computer Repair
Desktop Computers
Operating Systems

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Technical Support Analyst
 Extremely Similar Skills
 Growing

Skill Similarity

93%

A Technical Support Analyst shares 93% of core skills with a Help Desk Analyst.

Skills to develop to transition to this role

Operating Systems
SQL
ITIL
Linux
Microsoft SQL Server
Customer Service
MySQL
Java

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Support Technician
 Extremely Similar Skills
 Growing

Skill Similarity

93%

A Support Technician shares 93% of core skills with a Help Desk Analyst.

Skills to develop to transition to this role

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Desktop Support Analyst
 Extremely Similar Skills
 Growing

Skill Similarity

95%

A Desktop Support Analyst shares 95% of core skills with a Help Desk Analyst.

Skills to develop to transition to this role

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Information Technology Support Analyst
 Extremely Similar Skills
 Growing

Skill Similarity

96%

An Information Technology Support Analyst shares 96% of core skills with a Help Desk Analyst.

Skills to develop to transition to this role

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Alternative Careers and Related Jobs For a Help Desk Analyst

Here is a list of possible career transitions and similar professions a typical Help Desk Analyst often moves into, within or outside their industry.

System Administrator
 Fairly Similar Skills
 Very Popular

Skill Similarity

72%

A System Administrator shares 72% of core skills with a Help Desk Analyst.

Skills to develop to transition to this role

System Administration
Domain Name System (DNS)
Dynamic Host Configuration Protocol (DHCP)
Linux
Operating Systems
Linux System Administration
Red Hat Linux
Amazon Web Services (AWS)

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Information Technology Specialist
 Very Similar Skills
 Very Popular

Skill Similarity

83%

An Information Technology Specialist shares 83% of core skills with a Help Desk Analyst.

Skills to develop to transition to this role

MySQL
PHP
Microsoft SQL Server
HTML
SQL
Mikrotik
Web Development
JavaScript

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Technical Support Specialist
 Very Similar Skills
 Growing

Skill Similarity

86%

A Technical Support Specialist shares 86% of core skills with a Help Desk Analyst.

Skills to develop to transition to this role

Customer Service
Linux
Telecommunications
Microsoft Access
System Administration
SQL
Project Management
MySQL

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Network Administrator
 Fairly Similar Skills
 Growing

Skill Similarity

70%

A Network Administrator shares 70% of core skills with a Help Desk Analyst.

Skills to develop to transition to this role

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Support Analyst
 Very Similar Skills
 Growing

Skill Similarity

84%

A Support Analyst shares 84% of core skills with a Help Desk Analyst.

Skills to develop to transition to this role

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High Value Skills to Build as a Help Desk Analyst

If you're a Help Desk Analyst and are planning to move into a similar profession or alternative career, it's important to build the right skill sets to position you for your next career.

We analyzed thousands of career transitions in your industry and identified the highest value skills to build as a Help Desk Analyst. Building these skills will set you up for the most number of the above careers.

  • System Administration
  • Domain Name System (DNS)
  • Dynamic Host Configuration Protocol (DHCP)
  • Linux
  • Operating Systems
  • Linux System Administration
  • Red Hat Linux
  • Amazon Web Services (AWS)
  • ITIL
  • Virtual Private Network (VPN)
  • ServiceNow
  • IT Service Management
  • Computer Hardware Troubleshooting
  • Citrix
  • MySQL
  • PHP
  • Microsoft SQL Server
  • HTML
  • SQL
  • Mikrotik

Word Cloud of Skills to Build as a Help Desk Analyst

Here is a word cloud of the skills above. Use this as inspiration for the kinds of transferrable skills you need to build to move into a similar profession or alternative career.

Frequently Asked Questions

What skills do I need to develop to become a Technical Support Specialist?

Some skills that are common for a Help Desk Analyst transitioning into a Technical Support Specialist role are Customer Service, Linux, Telecommunications, Microsoft Access, System Administration, SQL, Project Management and MySQL.

What skills do I need to develop to become an Information Technology Specialist?

To become an Information Technology Specialist from a Help Desk Analyst, you should develop skills like MySQL, PHP, Microsoft SQL Server, HTML, SQL, Mikrotik, Web Development and JavaScript.

What are some alternative careers to a Help Desk Analyst?

Below are the most common career transitions for a Help Desk Analyst

  • Technical Support Specialist
  • Support Analyst
  • System Administrator
  • Network Administrator
  • Information Technology Specialist

What are the best jobs for a former Help Desk Analyst?

Here is a list of jobs a former a Help Desk Analyst could consider moving to:

  • Support Analyst
  • Network Administrator
  • Technical Support Specialist
  • System Administrator
  • Information Technology Specialist

What are job titles that can be used to describe a Help Desk Analyst?

Jobs related to a Help Desk Analyst are Support Technician, Help Desk Specialist, Information Technology Support Analyst, Technical Support Analyst, Desktop Support Technician, Help Desk Technician, Desktop Support Analyst and Information Technology Support Specialist.

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