Help Desk Technician

Help Desk Technician Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Help Desk Technician job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Technical Support
  • Active Directory
  • Windows Server
  • Linux
  • Windows
  • Windows 7
  • Computer Hardware
  •  Find out what your resume's missing
  • System Administration
  • Troubleshooting
  • Operating Systems
  • Office 365
  • VMware
  • Servers
  • Hardware Support
  • Network Administration
  • SQL
  • Networking
  • Microsoft SQL Server
  • MySQL
  • Software Installation
  • Windows 10

  •   Show full list

Resume Skills: IT Management

Resume Skills: Networking

  • TCP/IP
  • IP Addresses
  • Subnetting
  • DNS
  • DHCP
  • VPN
  • HTTP
  • SMTP
  • SNMP
  • Firewalls (Cisco, Fortinet)
  • Wi-Fi Configuration
  • Data Encryption Methods
  • Anti-virus/Malware
  •  Match your resume to these skills

Resume Skills: Operating Systems

Resume Skills: Hardware & Software

Resume Skills: Programming

Resume Skills: Databases

Resume Skills: Software/Platforms

Resume Skills: Hardware

Resume Skills: Languages

Resume Skills: Hardware/Software Troubleshooting

Resume Skills: Network Administration

Resume Skills: Security

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Help Desk Technician Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Help Desk Technician Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Select a free resume example
Your Name
Help Desk Technician
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded April 2019 - Present
Senior Help Desk Specialist
Implemented a brand-new ticketing system with Office 365, leading to a 20% increase in timely issue resolution
Managed a team of 5 junior technicians to troubleshoot technical issues, increasing individual team member efficiency by 15%
Led a transition to a more efficient networking system, Microsoft SQL Server, reducing server downtime by 30%
Global Tech Services January 2015 - March 2019
Help Desk Technician
Developed technical solutions for hardware and operating system issues, reducing repeat customer complaints by 25%
Enhanced company use of Active Directory, contributing to a more reliable Windows Server system
Prevented service disruptions by quickly diagnosing and resolving Linux-based network issues
Bauxite Solutions September 2010 - December 2014
IT Support Associate
Configured and maintained Windows 7 and Windows 10 machines, resulting in a 10% increase in work process efficiency
Assisted in the installation of software and servers, leading to improved system performance and reliability
Resume Worded Institute June 2019
Certified in ITIL Service Management
Included focus on service operation and service transition
Resume Worded University August 2010
Bachelor in Information Technology
Emphasis on Network and Systems Administration
Dean's List 2009 (Top 5%)
Operating Systems: Windows (98, 7, 8, 10), UNIX, Linux (Red Hat), macOS
IT Management: ServiceNow, Jira Service Desk, ITIL standards
Networking: TCP/IP, IP Addresses, Subnetting, DNS, DHCP, LAN/WAN, VPN
Hardware & Software: PC Assembly, PC Troubleshooting, Microsoft Office Suite, Antivirus Software
Certifications: Microsoft Certified: Azure Fundamentals (March 2021)
Professional Development: Continued learning courses in Linux and Network Troubleshooting
Projects: Initiated a project to optimize help desk response and resolution times, resulting in a 25% improvement
Volunteering: Volunteered to provide IT support to a local nonprofit organization
Your Name
IT Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE May 2018 - Present
Senior IT Support Specialist
Redesigned MySQL database to increase data retrieval speed by 25%
Pioneered the use of VMware for creating and managing virtual machines, improving overall network performance
Managed and trained a three-person technical support team, leading to an improved response time by 15%
Futura Computing Solutions February 2014 - April 2018
IT Support Specialist
Performed in-depth hardware support and maintenance, extending device lifespan by an average of 2 years
Utilized advanced troubleshooting techniques for resolving complex network issues, improving uptime by 20%
Assisted in server administration, successfully optimizing system resources
TechGenix August 2009 - January 2014
IT Support Analyst
Effective resolution of customer software installation issues, reducing support call times by 30%
Standardized operating system upgrades across 50 workstation units, leading to a decrease in system crashes by 40%
Resume Worded Institute June 2019
Certified Information Systems Security Professional (CISSP)
Attained full certification through part-time study
Resume Worded University May 2009
Bachelor of Science - Information Technology
Specialization in System Analysis and Design
Awards: Deans' List 2008-2009 (Top 10%)
Operating Systems: Linux, Ubuntu (Expert), Windows (Expert), MacOS (Intermediate)
Programming: Python (Intermediate), C++ (Intermediate), PowerShell (Intermediate)
Databases: SQL (Intermediate), MongoDB (Basic), PostgreSQL (Basic), MySQL (Basic)
Certifications: CompTIA A+ Certification, Microsoft Certified: Azure Fundamentals
Projects: Developed an internal IT ticketing system for Futura Computing Solutions that reduced ticket resolution time by 30%
Volunteer: IT Support for Resume Worded Academic Center, providing troubleshooting services for staff and students
Awards & Honours: Employee of the Year - (2020), Futura Compute Solutions Cloud Champion (2016 - 2018)
Your Name
IT Associate Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded June 2019 - Present
Lead IT Associate Specialist
Revamped the hardware and network administration, leading to a network downtime reduction by 20%
Performed regular system administration tasks on the Windows 7, Windows 10, and Linux operating systems, improving system stability by 15%
Upgraded our primary database to Microsoft SQL Server, resulting in faster and more efficient data processing and retrieval
TechPower Ltd. October 2014 - May 2019
IT Associate Specialist
Streamlined the troubleshooting process leading to a 25% increase in problem-solving speed
Implemented an Office 365 solution for better document management, leading to a 15% increase in productivity
Worked with a cross-functional team to maintain servers for optimal performance, reducing hardware related issues by 20%
Overseer Systems Ltd. June 2010 - September 2014
IT Support Assistant
Provided technical support for hardware issues, minimizing equipment downtime by 30%
Assisted in the setup and maintenance of Active Directory, contributing to the overall network stability
Resume Worded Institute October 2018
Certified Cloud Security Professional (CCSP)
Intensive coursework in best practices for securing data in the cloud, software development, identity governance and administration, IT operations
Resume Worded University May 2010
Bachelor of Science - Information Technology
Concentration: Management Information Systems
Awards: Innovation in Technology Project Award
Software/Platforms: Windows (Expert), Linux (Intermediate), MacOS (Advanced), MS Exchange Server, Active Directory
Networking & Security: TCP/IP, VPN, Firewalls (Cisco, Fortinet), Wi-Fi Configuration, Data Encryption Methods, Anti-virus/Malware
Hardware: Servers, Workstations, Mobile Devices, Routers, Switches, Modems
Languages: Python (Intermediate), SQL (Intermediate), PowerShell (Basic)
Certifications: CompTIA Network+ Certification (2019)
Leadership & Volunteering: TechPower Ltd. IT Committee Chairperson (2016-2019), Community Computer Literacy Instructor
Conferences & Events: Attendee: Cybersecurity & Cloud Expo North America (2018, 2019)
Associations: Member of Information Systems Security Association (ISSA)
Your Name
Help Desk Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2020 - Present
Help Desk Manager
Overhauled Help Desk operations, leading to a 40% reduction in ticket response times and enhancing customer experience
Implemented new Microsoft Exchange protocols that improved email correspondence by 60%
Led a team of 15, fostering an environment that promoted network administration learning and skill development
Reduced IT costs by 30% by optimizing active directory and other technical support systems
Boosted system administration productivity by 25% through strategic workflow scheduling and Windows Server tweaks
IBM August 2017 - December 2019
Senior Help Desk Specialist
Streamlined software documentation procedures, increasing overall work efficiency by 20%
Supervised Windows 10 migration for 500+ computers, ensuring minimal disruption to ongoing operations
Managed help desk support for a team of 700+, successfully resolving 95% of IT issues within the first call April 2015 - July 2017
Junior System Administrator
Coordinated server maintenance scheduling, decreasing downtime by 50%
Improved computer hardware environment by performing regular maintenance and timely updates
Championed the successful implementation of Office 365 upgrades across multiple departments
Resume Worded Institute March 2018
Certified Information Systems Security Professional (CISSP)
Recognized globally as a standard of achievement for security professionals
Resume Worded University May 2015
Bachelor of Science in Information Technology
Specialization in Network Administration
Recipient of the Chancellor's Award for outstanding academic performance
Computer Networking: Cisco, Juniper, LAN, WAN, VPN, TCP/IP
Operating Systems: Windows Server, Linux, Unix, MacOS
Cloud Computing: Amazon Web Services (AWS), Microsoft Azure, Google Cloud
Help Desk Software: ServiceNow, JIRA, Zendesk, LiveAgent
Certifications: ITIL Certification in IT Service Management (2020)
Projects: Designed and implemented a full company-wide migration to a new ticket system
Awards: IBM Bravo Award for Best IT Support (2019)
Volunteering: Mentor at Girls Who Code initiative
Your Name
IT Service Manager
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE February 2021 - Present
IT Service Manager
Directed the transition of IT service management systems towards a customer-centric model, resulting in a 30% increase in customer satisfaction ratings
Implemented streamlined networking strategies, leading to a 20% hike in data processing speeds
Orchestrated help desk support operations, reaching an industry-leading ticket resolution time average
Spearheaded new Windows Server installations that reduced network congestion by 15%
Overhaul of active directory led to a 10% decrease in system administration load
Microsoft May 2018 - January 2021
Tech Support Supervisor
Transformed existing Windows 10 troubleshooting procedures, reducing issue resolution time by 25%
Planned and led networking training for help desk support personnel, enhancing team member's skill sets and reducing third-party training costs by 20%
Launched Office 365 applications within organization, improving workflow efficiency by 15%
Resume Worded July 2015 - April 2018
Computer Systems Analyst
Instituted computer hardware selection processes that reduced procurement costs by 10%
Optimized Windows XP networks yielding an increase in network uptime by 30%
Simplified software documentation procedures, saving company 100+ man-hours per month
Resume Worded Institute December 2020
Certified IT Service Management (ITSM) Professional
Focus on service-oriented IT operations management.
Resume Worded University May 2015
Bachelor of Technology - Information Technology
Minors in Networking and Cybersecurity.
Elected Lead for Department’s Tech Club for 2 consecutive years.
Programming: JavaScript, HTML5, CSS, Python, SQL
IT Service Management: Incident Management, Problem Management, Change Management, ITIL, ITSM
Certifications: ITIL Foundation Certificate in IT Service Management (2023), Microsoft Certified: Azure Solutions Architect
Volunteering: Tech mentor at the local community college’s IT Club (present)
Projects: Developed a website for the annual inter-college tech fest (2014).
Your Name
Technical Support Manager
City, Country  •  (123) 456-789  •  [email protected]  •
IBM February 2019 - Present
Technical Support Manager
Led active directory restructure that heightened technical support efficiency by 40%
Drove network administration team to deliver a server upgrade project on time, showcasing efficient system administration
Planned and implemented a Windows 7 to Windows 10 transition without disrupting regular work operations
Controlled help desk support, ensuring a 95% customer satisfaction by effective issue resolution
Implemented a new IT service management style, leading to improved employee engagement and a 25% reduction in staff turnover
Resume Worded July 2016 - January 2019
Help Desk Lead
Created innovative software documentation strategies leading to a 15% increase in team efficiency
Played a pivotal role in the introduction of the Office 365 tool suite, improving inter-departmental communication and collaboration by 20%
Effectively handled Windows Server troubleshooting, reducing system issues by 30% January 2014 - June 2016
System Administrator
Implemented S60 security measures resulting in no data breaches during tenure
Administered a network of 200+ Windows workstations and servers
Resolved hardware issues within committed timeframes, improving system uptime by 10%
Resume Worded University June 2016
Master of Business Administration - Information Technology
Received 'Student of the Year' award for exceptional academic performance.
Resume Worded Academic Center April 2014
Bachelor of Science - Computer Engineering
Gained practical experience by working on a part-time basis as Systems Administrator.
Graduated with First-Class Honours.
Technical Skills: Troubleshooting, Issue Resolution, Network Administration, IT Systems Management
Operating Systems: Linux, Unix, Windows Server 2008 / 2012 / 2016 / 2019, MacOS
Programming & Scripting Languages: Shell scripting, SQL, Bash, Perl, Python
Software and Tools: Symantec Endpoint Protection, IBM Tivoli, Amazon Web Services (AWS), Microsoft Office 365
Certifications: Certified by IBM in IT Service Management (2020), Certified Professional in IT Service Management (2017)
Leadership & Volunteering: Founder-Chair of the Local IT Professionals Meetup, Member of the Advisory Board for the Resume Worded Student IT Club
Projects: Developed a comprehensive IT ticketing system designed to streamline and manage helpdesk activities, optimize workflows, and enhance interdepartmental collaborations for Resume Worded.

How do I add skills to a Help Desk Technician resume?

Review the job posting closely.

Go through the Help Desk Technician posting you're applying to, and identify hard skills the company is looking for. For example, skills like System Administration, Technical Support and Windows are possible skills. These are skills you should try to include on your resume.

Add industry skills like Active Directory and Windows Server.

Add other common skills from your industry - such as Computer Hardware, Linux and Windows 7 - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Hardware Support, Troubleshooting and Operating Systems - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Use the exact job title.

Try to add the exact job title, Help Desk Technician, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Help Desk Technician Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Help Desk Technician job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Help Desk Technician Skills and Keywords to Include On Your Resume

Resume Skills and Keywords from Related Jobs

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

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Help Desk Technician Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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Frequently Asked Questions

What skills should you add to a Help Desk Technician resume?

The most common skills and keywords we found on Help Desk Technician resumes and job postings were Technical Support, Active Directory, Windows Server, Linux, Windows, Windows 7, Computer Hardware and System Administration.

Skills like Troubleshooting, Operating Systems, Software Installation, Hardware Support and MySQL also appeared on related job postings.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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