Help Desk Technician

Help Desk Technician Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Help Desk Technician job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Technical Support
  • Active Directory
  • Windows Server
  • Linux
  • Windows
  • Windows 7
  • Computer Hardware
  • System Administration
  • Troubleshooting
  • Operating Systems
  • Office 365
  • VMware
  • Servers
  • Hardware Support
  • Network Administration
  • SQL
  • Networking
  • Microsoft SQL Server
  • MySQL
  • Software Installation
  • Windows 10
  •   Show full list

Resume Skills: IT Management

  • ServiceNow
  • Jira Service Desk
  • ITIL standards
  • Remedy ITSM
  • Jira
  • Confluence
  • Slack

Resume Skills: Networking

  • TCP/IP
  • IP Addresses
  • Subnetting
  • DNS
  • DHCP
  • VPN
  • HTTP
  • SMTP
  • SNMP
  • Firewalls (Cisco, Fortinet)
  • Wi-Fi Configuration
  • Data Encryption Methods
  • Anti-virus/Malware

Resume Skills: Operating Systems

  • Windows (98, 7, 8, 10)
  • UNIX
  • Linux (Red Hat)
  • macOS
  • Linux
  • Ubuntu
  • Windows
  • MacOS

Resume Skills: Hardware & Software

  • PC Assembly
  • PC Troubleshooting
  • Microsoft Office Suite
  • Antivirus Software

Resume Skills: Programming

  • Python
  • C++
  • PowerShell

Resume Skills: Databases

  • SQL
  • MongoDB
  • PostgreSQL
  • MySQL

Resume Skills: Software/Platforms

  • Windows
  • Linux
  • MacOS
  • MS Exchange Server
  • Active Directory

Resume Skills: Hardware

  • Servers
  • Workstations
  • Mobile Devices
  • Routers
  • Switches
  • Modems

Resume Skills: Languages

  • Python
  • SQL
  • PowerShell

Resume Skills: Hardware/Software Troubleshooting

  • Windows
  • MacOS
  • DNS
  • TCP/IP
  • VPNs
  • Firewalls
  • Wi-Fi

Resume Skills: Network Administration

  • Cisco Routers/Switches
  • Netgear
  • Juniper
  • VOIP systems
  • Azure
  • AWS

Resume Skills: Security

  • Antivirus software (McAfee, Norton)
  • Firewall management
  • Bitlocker
  • Cyber threat identification
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Sample Help Desk Technician Resume: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Help Desk Technician
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded April 2019 - Present
Senior Help Desk Specialist
Implemented a brand-new ticketing system with Office 365, leading to a 20% increase in timely issue resolution
Managed a team of 5 junior technicians to troubleshoot technical issues, increasing individual team member efficiency by 15%
Led a transition to a more efficient networking system, Microsoft SQL Server, reducing server downtime by 30%
Global Tech Services January 2015 - March 2019
Help Desk Technician
Developed technical solutions for hardware and operating system issues, reducing repeat customer complaints by 25%
Enhanced company use of Active Directory, contributing to a more reliable Windows Server system
Prevented service disruptions by quickly diagnosing and resolving Linux-based network issues
Bauxite Solutions September 2010 - December 2014
IT Support Associate
Configured and maintained Windows 7 and Windows 10 machines, resulting in a 10% increase in work process efficiency
Assisted in the installation of software and servers, leading to improved system performance and reliability
Resume Worded Institute June 2019
Certified in ITIL Service Management
Included focus on service operation and service transition
Resume Worded University August 2010
Bachelor in Information Technology
Emphasis on Network and Systems Administration
Dean's List 2009 (Top 5%)
Operating Systems: Windows (98, 7, 8, 10), UNIX, Linux (Red Hat), macOS
IT Management: ServiceNow, Jira Service Desk, ITIL standards
Networking: TCP/IP, IP Addresses, Subnetting, DNS, DHCP, LAN/WAN, VPN
Hardware & Software: PC Assembly, PC Troubleshooting, Microsoft Office Suite, Antivirus Software
Certifications: Microsoft Certified: Azure Fundamentals (March 2021)
Professional Development: Continued learning courses in Linux and Network Troubleshooting
Projects: Initiated a project to optimize help desk response and resolution times, resulting in a 25% improvement
Volunteering: Volunteered to provide IT support to a local nonprofit organization
Your Name
IT Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE May 2018 - Present
Senior IT Support Specialist
Redesigned MySQL database to increase data retrieval speed by 25%
Pioneered the use of VMware for creating and managing virtual machines, improving overall network performance
Managed and trained a three-person technical support team, leading to an improved response time by 15%
Futura Computing Solutions February 2014 - April 2018
IT Support Specialist
Performed in-depth hardware support and maintenance, extending device lifespan by an average of 2 years
Utilized advanced troubleshooting techniques for resolving complex network issues, improving uptime by 20%
Assisted in server administration, successfully optimizing system resources
TechGenix August 2009 - January 2014
IT Support Analyst
Effective resolution of customer software installation issues, reducing support call times by 30%
Standardized operating system upgrades across 50 workstation units, leading to a decrease in system crashes by 40%
Resume Worded Institute June 2019
Certified Information Systems Security Professional (CISSP)
Attained full certification through part-time study
Resume Worded University May 2009
Bachelor of Science - Information Technology
Specialization in System Analysis and Design
Awards: Deans' List 2008-2009 (Top 10%)
Operating Systems: Linux, Ubuntu (Expert), Windows (Expert), MacOS (Intermediate)
Programming: Python (Intermediate), C++ (Intermediate), PowerShell (Intermediate)
Databases: SQL (Intermediate), MongoDB (Basic), PostgreSQL (Basic), MySQL (Basic)
Certifications: CompTIA A+ Certification, Microsoft Certified: Azure Fundamentals
Projects: Developed an internal IT ticketing system for Futura Computing Solutions that reduced ticket resolution time by 30%
Volunteer: IT Support for Resume Worded Academic Center, providing troubleshooting services for staff and students
Awards & Honours: Employee of the Year - (2020), Futura Compute Solutions Cloud Champion (2016 - 2018)
Your Name
IT Associate Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded June 2019 - Present
Lead IT Associate Specialist
Revamped the hardware and network administration, leading to a network downtime reduction by 20%
Performed regular system administration tasks on the Windows 7, Windows 10, and Linux operating systems, improving system stability by 15%
Upgraded our primary database to Microsoft SQL Server, resulting in faster and more efficient data processing and retrieval
TechPower Ltd. October 2014 - May 2019
IT Associate Specialist
Streamlined the troubleshooting process leading to a 25% increase in problem-solving speed
Implemented an Office 365 solution for better document management, leading to a 15% increase in productivity
Worked with a cross-functional team to maintain servers for optimal performance, reducing hardware related issues by 20%
Overseer Systems Ltd. June 2010 - September 2014
IT Support Assistant
Provided technical support for hardware issues, minimizing equipment downtime by 30%
Assisted in the setup and maintenance of Active Directory, contributing to the overall network stability
Resume Worded Institute October 2018
Certified Cloud Security Professional (CCSP)
Intensive coursework in best practices for securing data in the cloud, software development, identity governance and administration, IT operations
Resume Worded University May 2010
Bachelor of Science - Information Technology
Concentration: Management Information Systems
Awards: Innovation in Technology Project Award
Software/Platforms: Windows (Expert), Linux (Intermediate), MacOS (Advanced), MS Exchange Server, Active Directory
Networking & Security: TCP/IP, VPN, Firewalls (Cisco, Fortinet), Wi-Fi Configuration, Data Encryption Methods, Anti-virus/Malware
Hardware: Servers, Workstations, Mobile Devices, Routers, Switches, Modems
Languages: Python (Intermediate), SQL (Intermediate), PowerShell (Basic)
Certifications: CompTIA Network+ Certification (2019)
Leadership & Volunteering: TechPower Ltd. IT Committee Chairperson (2016-2019), Community Computer Literacy Instructor
Conferences & Events: Attendee: Cybersecurity & Cloud Expo North America (2018, 2019)
Associations: Member of Information Systems Security Association (ISSA)

Compare Your Resume To These Help Desk Technician Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

How do I add skills to a Help Desk Technician resume?

Review the job posting closely.

Go through the Help Desk Technician posting you're applying to, and identify hard skills the company is looking for. For example, skills like System Administration, Technical Support and Windows are possible skills. These are skills you should try to include on your resume.

Add industry skills like Active Directory and Windows Server.

Add other common skills from your industry - such as Computer Hardware, Linux and Windows 7 - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Hardware Support, Troubleshooting and Operating Systems - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Use the exact job title.

Try to add the exact job title, Help Desk Technician, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Help Desk Technician Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Help Desk Technician job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Help Desk Technician Skills and Keywords to Include On Your Resume

Resume Skills and Keywords from Related Jobs

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

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Help Desk Technician Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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Frequently Asked Questions

What skills should you add to a Help Desk Technician resume?

The most common skills and keywords we found on Help Desk Technician resumes and job postings were Technical Support, Active Directory, Windows Server, Linux, Windows, Windows 7, Computer Hardware and System Administration.

Skills like Troubleshooting, Operating Systems, Software Installation, Hardware Support and MySQL also appeared on related job postings.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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