Help Desk Technician
Similar Professions

Similar Job Titles to a Help Desk Technician

These job titles are similar to the Help Desk Technician role, and are often used interchangeably by companies. For example, some employers may refer to a Help Desk Technician as either an Information Technology Support Specialist or a Help Desk Specialist.

Information Technology Support Specialist
 Extremely Similar Skills
 Growing

Skill Similarity

97%

An Information Technology Support Specialist shares 97% of core skills with a Help Desk Technician.

Skills to develop to transition to this role

IT Hardware Support
Operating Systems
Desktop Computers
Laptops
Computer Networking
Service Desk
ITIL
IT Hardware Support

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Help Desk Specialist
 Extremely Similar Skills
 Growing

Skill Similarity

98%

A Help Desk Specialist shares 98% of core skills with a Help Desk Technician.

Skills to develop to transition to this role

SQL
Customer Service
Operating Systems
Problem Solving
Linux
Service Desk
Microsoft Access
Windows XP

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Information Technology Technician
 Extremely Similar Skills
 Growing

Skill Similarity

95%

An Information Technology Technician shares 95% of core skills with a Help Desk Technician.

Skills to develop to transition to this role

Servers
Operating Systems
IT Hardware Support
Windows XP
Linux
SQL
Servers
Operating Systems

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Desktop Support Technician
 Extremely Similar Skills
 Growing

Skill Similarity

96%

A Desktop Support Technician shares 96% of core skills with a Help Desk Technician.

Skills to develop to transition to this role

Laptops
Microsoft Endpoint Configuration Manager
Windows XP
Desktop Computers
Operating Systems
Operating Systems
Windows XP
Laptops

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Help Desk Analyst
 Extremely Similar Skills
 Growing

Skill Similarity

96%

A Help Desk Analyst shares 96% of core skills with a Help Desk Technician.

Skills to develop to transition to this role

Citrix
Service Desk
Windows XP
Operating Systems
Servers
Windows XP
Citrix
Virtual Private Network (VPN)

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Desktop Support Specialist
 Extremely Similar Skills
 Growing

Skill Similarity

96%

A Desktop Support Specialist shares 96% of core skills with a Help Desk Technician.

Skills to develop to transition to this role

Laptops
Microsoft Endpoint Configuration Manager
Windows XP
Operating Systems
Desktop Computers
Desktop Computers
Operating Systems
Desktop Support Management

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Service Desk Analyst
 Extremely Similar Skills
 Growing

Skill Similarity

92%

A Service Desk Analyst shares 92% of core skills with a Help Desk Technician.

Skills to develop to transition to this role

Service Desk
ITIL
Virtual Private Network (VPN)
ServiceNow
IT Service Management
Citrix
Service Desk
ServiceNow

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Support Technician
 Extremely Similar Skills
 Growing

Skill Similarity

95%

A Support Technician shares 95% of core skills with a Help Desk Technician.

Skills to develop to transition to this role

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Information Technology Support Technician
 Extremely Similar Skills
 Growing

Skill Similarity

98%

An Information Technology Support Technician shares 98% of core skills with a Help Desk Technician.

Skills to develop to transition to this role

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Service Desk Technician
 Extremely Similar Skills
 Growing

Skill Similarity

94%

A Service Desk Technician shares 94% of core skills with a Help Desk Technician.

Skills to develop to transition to this role

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Alternative Careers and Related Jobs For a Help Desk Technician

Here is a list of possible career transitions and similar professions a typical Help Desk Technician often moves into, within or outside their industry.

System Administrator
 Fairly Similar Skills
★  Very Popular

Skill Similarity

74%

A System Administrator shares 74% of core skills with a Help Desk Technician.

Skills to develop to transition to this role

Domain Name System (DNS)
Servers
Dynamic Host Configuration Protocol (DHCP)
VMware
Linux
Operating Systems
Linux System Administration
Red Hat Linux

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Information Technology Specialist
 Very Similar Skills
★  Very Popular

Skill Similarity

87%

An Information Technology Specialist shares 87% of core skills with a Help Desk Technician.

Skills to develop to transition to this role

MySQL
PHP
Microsoft SQL Server
HTML
SQL
Mikrotik
Web Development
JavaScript

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Technical Support Specialist
 Very Similar Skills
 Growing

Skill Similarity

89%

A Technical Support Specialist shares 89% of core skills with a Help Desk Technician.

Skills to develop to transition to this role

Customer Service
Linux
Telecommunications
Microsoft Access
SQL
Project Management
MySQL
Operating Systems

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System Engineer
 Fairly Similar Skills
 Growing

Skill Similarity

50%

A System Engineer shares 50% of core skills with a Help Desk Technician.

Skills to develop to transition to this role

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Network Administrator
 Fairly Similar Skills
 Growing

Skill Similarity

72%

A Network Administrator shares 72% of core skills with a Help Desk Technician.

Skills to develop to transition to this role

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High Value Skills to Build as a Help Desk Technician

If you're a Help Desk Technician and are planning to move into a similar profession or alternative career, it's important to build the right skill sets to position you for your next career.

We analyzed thousands of career transitions in your industry and identified the highest value skills to build as a Help Desk Technician. Building these skills will set you up for the most number of the above careers.

  • Domain Name System (DNS)
  • Servers
  • Dynamic Host Configuration Protocol (DHCP)
  • VMware
  • Linux
  • Operating Systems
  • Linux System Administration
  • Red Hat Linux
  • MySQL
  • PHP
  • Microsoft SQL Server
  • HTML
  • SQL
  • Mikrotik
  • Web Development
  • JavaScript
  • IT Hardware Support
  • Desktop Computers
  • Laptops
  • Computer Networking

Word Cloud of Skills to Build as a Help Desk Technician

Here is a word cloud of the skills above. Use this as inspiration for the kinds of transferrable skills you need to build to move into a similar profession or alternative career.

Frequently Asked Questions

What skills do you need to be a Network Administrator?

The most in-demand skills you need to become a Network Administrator are:

  • Firewalls
  • Servers
  • Linux
  • Domain Name System (DNS)
  • Dynamic Host Configuration Protocol (DHCP)
  • Virtualization
  • VMware
  • Virtual Private Network (VPN)

What skills do you need to be a System Engineer?

Some skills that are common for a Help Desk Technician transitioning into a System Engineer role are Virtualization, VMware, Systems Engineering, ITIL, Powershell, Cloud Computing, Linux and VMware vSphere.

What are similar professions a Help Desk Technician can transition into?

Here is a list of alternative careers and related jobs for a Help Desk Technician:

  • Information Technology Specialist
  • System Administrator
  • Network Administrator
  • Technical Support Specialist
  • System Engineer

What are some alternative careers a former Help Desk Technician should consider?

Similar professions and job titles to a Help Desk Technician are Technical Support Specialist, Information Technology Specialist, Network Administrator, System Engineer and System Administrator.

What are some job titles that are similar to a Help Desk Technician?

Job titles that are often used interchangeably with a Help Desk Technician are:

  • Desktop Support Technician
  • Support Technician
  • Information Technology Support Specialist
  • Information Technology Support Technician
  • Service Desk Technician
  • Help Desk Specialist
  • Help Desk Analyst
  • Information Technology Technician
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