Information Technology Technician

Information Technology Technician Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Information Technology Technician job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Troubleshooting
  • Technical Support
  • Networking
  • Windows Server
  • Windows
  • Computer Hardware
  • Active Directory
  • Windows 7
  • Network Administration
  • Information Technology
  • Software Installation
  • System Administration
  • Servers
  • Computer Repair
  • Operating Systems
  • Printer Support
  • IT Hardware Support
  • Windows XP
  • Windows 10
  • Microsoft Exchange
  • Linux
  • Office 365
  • SQL
  • VMware
  • Java
  • Microsoft SQL Server
  • Virtualization
  •   Show full list

Resume Skills: Cyber Security

  • Firewalls
  • Anti-Virus Software
  • Intrusion Detection Systems
  • Encryption
  • Wireshark
  • Nmap
  • Symantec Endpoint Protection
  • McAfee Antivirus
  • Veritas Backup
  • Bitdefender

Resume Skills: Networking Software

  • Cisco IOS
  • JUNOS
  • Windows Server
  • Linux Server

Resume Skills: Programming

  • Python
  • Bash
  • PowerShell
  • SQL

Resume Skills: Network Security

  • Firewall Management
  • Antivirus Software
  • Vulnerability Assessment Tools
  • Encryption Tools

Resume Skills: Processes and Protocols

  • TCP/IP
  • DNS/DHCP
  • HTTP
  • SSL
  • OSI Model

Resume Skills: Operating Systems

  • Windows OS
  • Mac OSX
  • Linux (Red Hat, Ubuntu)
  • Windows
  • MacOS
  • Linux

Resume Skills: Languages

  • Python
  • Java
  • JavaScript
  • SQL
  • C
  • C#
  • C++

Resume Skills: Software and Tools

  • Office 365
  • G Suite
  • Adobe Creative Suite
  • Microsoft Teams
  • Slack
  • Notepad++
  • Sublime Text
  • PyCharm
  • IntelliJ IDEA

Resume Skills: Hardware & Networking

  • PC Hardware
  • LAN/WAN
  • TCP/IP
  • VPN

Resume Skills: Software & Tools

  • Microsoft Office Suite
  • ServiceNow
  • Active Directory
  • Norton Ghost
  • VMware
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Information Technology Technician Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Information Technology Technician Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Information Technology Technician
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com March 2019 - Present
Senior Information Technology Technician
Designed a proactive troubleshooting process that prevented 75% downtime and improved overall system productivity.
Upgraded the entire local company network, enhancing speed and performance by 60%.
Managed Microsoft Exchange server, resulting in an efficient mail flow and reducing spam by 80%.
Supervised a team of 5 junior technicians, improving team efficiency by 25% through regular training.
Facilitated installation of the latest software updates, reducing vulnerability to security threats by 70%.
IBM June 2015 - February 2019
Information Technology Technician
Implemented Active Directory to manage workstations, resulting in a 35% decrease in sign-on issues.
Restored and repaired computer hardware, achieving 95% successful repair rate.
Provided technical support to over 100 users, improving user satisfaction by 90%.
Resume Worded January 2012 - May 2015
Junior Information Technology Technician
Assisted in the setup and maintenance of Windows servers, enhancing processing speed by 30%.
Trained 20 employees on basic network administration, reducing minor issues by 50%.
Managed Windows 7 to 10 migration for 50 workstations, decreasing system crashes by 40%.
EDUCATION
Resume Worded University May 2016
Master of Information Technology Management
Coursework: IT Project Management, Business Analyses and Design, IT Strategic Planning
Resume Worded Institute December 2011
Bachelor of Science - Computer Science
Specialised in Systems Analysis, Programming, Web Development, and Database Design
Recipient of Academic Excellence scholarship for consistent high performance
SKILLS
Operating Systems: Windows OS, Mac OSX, Linux (Red Hat, Ubuntu)
Languages: Python, Java, JavaScript, SQL, C, C#, C++
Software and Tools: Office 365, G Suite, Adobe Creative Suite, Microsoft Teams, Slack, Notepad++, Sublime Text, PyCharm, IntelliJ IDEA
Network and Security: Firewalls, Anti-Virus Software, Intrusion Detection Systems, Encryption, Wireshark, Nmap
OTHER
Certifications: CompTIA Network+ (2019), Cisco Certified Network Associate (CCNA, 2018)
Professional Affiliations: Member of the Information Systems Security Association (ISSA)
Projects: Developed and launched an internal company website for information sharing and project collabration
Your Name
IT Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded February 2020 - Present
Senior IT Support Specialist
Leveraged advanced troubleshooting techniques to resolve technical issues, reducing downtime by 80%.
Pioneered an innovative system of software installation that cut costs by 55%.
Handled a wide range of technical issues in Windows, Linux, and Microsoft Exchange environments, boosting troubleshooting efficiency by 60%.
Revamped printer support strategies, leading to a 70% reduction in print-related issues.
Led a cross-functional team to maintain and upgrade servers and operating systems, improving system reliability by 40%.
Microsoft August 2016 - January 2020
IT Support Specialist
Supported computer repair services for Windows XP and Windows 10 devices, achieving a first-call resolution rate of 98%.
Executed successful hardware and software upgrades that improved overall system performance by 35%.
Provided tier-2 IT hardware support to staff, resulting in a 75% decrease in downtime.
Coached.com April 2013 - July 2016
Junior IT Support Specialist
Troubleshot and resolved network administration issues, reducing the number of tickets by 50%.
Assisted in managing Windows server, resulting in an improved uptime of 99.9%.
Enhanced technical support strategies, leading to a 35% increase in customer satisfaction ratings.
EDUCATION
Resume Worded University January 2021
Master of Science in Information Systems Management
Specialization in IT Project Management
Resume Worded Academic Center June 2016
Certification in Microsoft Technology Associate (MTA) - IT Infrastructure
Awarded for proficiency in understanding hardware, software, and networking fundamentals
SKILLS
Operating Systems: Windows, MacOS, Linux
Hardware & Networking: PC Hardware, LAN/WAN, TCP/IP, VPN
Software & Tools: Microsoft Office Suite, ServiceNow, Active Directory, Norton Ghost, VMware
Cyber Security: Firewalls, Symantec Endpoint Protection, McAfee Antivirus, Veritas Backup, Bitdefender
OTHER
Certifications: CompTIA Network+ Certification (2019), CompTIA A+ Certification (2017)
Projects: Lead a team to deploy an office-wide cloud storage solution resulting in improved data access and security
Languages: English (Native), Spanish (Conversational)
Leadership & Volunteering: Member, Local IT Support Network Community (2018 - Present)
Your Name
Network Administrator
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com January 2018 - Present
Senior Network Administrator
Led a complex migration from Windows Server 2012 to Windows Server 2016 for high profile client networks, boosting processing speed by 40%.
Initiated and managed company-wide operating system upgrades from Windows 7 to Windows 10, enhancing user experience by 55%.
Integrated Active Directory users and computers on the network, reducing sign in issues by 40%.
Maintained and updated the Microsoft Exchange environment, ensuring 99.99% uptime.
Delivered customized networking solutions that improved overall system and network performance by 45%.
Cisco July 2012 - December 2017
Network Administrator
Implemented robust security measures that reduced data breaches by 80%.
Provided consistent information technology support, maintaining a 90% satisfaction rating among employees.
Assisted in the management of Windows Server and Linux platforms, improving server uptime by 45%.
Resume Worded May 2009 - June 2012
Junior Network Administrator
Supported server administration and ensured 100% backup availability.
Performed routine system upgrades, reducing the number of technical issues by 45%.
Managed printer support issues, achieving a 60% reduction in print-related problems.
EDUCATION
Resume Worded University August 2008
Master of Science - Network Administration
Emphasis in Network Security and IT Management
Resume Worded Institute June 2012
Certified Network Professional (CNP)
Awarded by Cisco; demonstrates advanced network troubleshooting skills
SKILLS
Networking Software: Cisco IOS, JUNOS, Windows Server, Linux Server
Programming: Python, Bash, PowerShell, SQL
Network Security: Firewall Management, Antivirus Software, Vulnerability Assessment Tools, Encryption Tools
Processes and Protocols: TCP/IP, DNS/DHCP, HTTP, SSL, OSI Model
OTHER
Certifications: Cisco Certified Network Associate (CCNA) - July 2009
Leadership and Volunteering: President, Network Administrators Society - Coached.com
Projects: Developed a system for proactive network monitoring reducing downtime by 20% at Cisco

How do I add skills to an Information Technology Technician resume?

1
Review the job posting closely.

Go through the Information Technology Technician posting you're applying to, and identify hard skills the company is looking for. For example, skills like Computer Hardware, Troubleshooting and Windows are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Networking and Windows Server.

Add other common skills from your industry - such as Active Directory, Technical Support and Windows 7 - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Virtualization, Operating Systems and Network Administration - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Highlight any software engineering or development experience.

Programming and software development are common skill sets for Information Technology Technician roles, so try to highlight related accomplishments in your summary, work experience or skills sections.

5
Use the exact job title.

Try to add the exact job title, Information Technology Technician, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Information Technology Technician Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Information Technology Technician job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Information Technology Technician Skills and Keywords to Include On Your Resume

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Information Technology Technician Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
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Resume Example
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Browse Skills from Similar Jobs

Frequently Asked Questions

What skills should you add to an Information Technology Technician resume?

Some effective Information Technology Technician skills you can add to your resume include:

  • Troubleshooting
  • Technical Support
  • Networking
  • Windows Server
  • Windows
  • Computer Hardware
  • Active Directory
  • Windows 7

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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