Technical Support Specialist

Technical Support Specialist Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Technical Support Specialist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Technical Support
  • Windows
  • Troubleshooting
  • Customer Service
  • Computer Hardware
  • Linux
  • Telecommunications
  •  Find out what your resume's missing
  • Windows Server
  • Active Directory
  • Networking
  • Microsoft Access
  • System Administration
  • SQL
  • Project Management
  • MySQL
  • Operating Systems
  • Windows 7
  • Customer Support
  • Software Installation
  • Sales
  • Information Technology
  • Mobile Devices
  • Engineering
  • Windows 10
  • Service Desk
  • Microsoft Exchange

  •   Show full list

Resume Skills: Programming

Resume Skills: Software

  • MS Office Suite
  • Adobe Creative Cloud
  • Jira
  • Salesforce
  • Microsoft Office Suite
  • Adobe Acrobat Pro
  • Cisco Webex
  • Python
  • Git
  • Antivirus Software
  • JIRA
  • TeamViewer
  • ServiceNow
  • Ticketing Systems Like Zendesk
  • CRM Software like Salesforce
  • Visual Studio Code
  • Eclipse IDE
  •  Match your resume to these skills

Resume Skills: Tools

  • ServiceNow
  • Jira
  • Zendesk
  • Slack
  • Microsoft Office 365
  • Google Workspace
  • JIRA
  • TeamViewer
  • LogMeIn
  • Bomgar
  • Remedy ITSM
  • Help Scout
  • Zoho Desk
  • ManageEngine ServiceDesk
  •  Match your resume to these skills

Resume Skills: Operating Systems

Resume Skills: Networking

Resume Skills: Ticketing Systems

Resume Skills: Technical Knowledge

Resume Skills: Network & System Administration

Resume Skills: Hardware

Resume Skills: IT Support

Resume Skills: Networks

Resume Skills: Technical

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Technical Support Specialist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Technical Support Specialist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Select a free resume example
Your Name
Customer Service Technician
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded September 2020 - Present
Senior Customer Service Technician
Managed large scale troubleshooting for VoIP and IP technologies achieving a 15% reduction in customer complaints.
Guided technical support team to increase service ticket resolution rate by 25% in first quarter.
Rolled out a new computer hardware inventory management system, increasing tracking accuracy by 60%.
Spearheaded a training program on software installation and maintenance procedures, improving team efficiency by 30%.
Conducted biweekly reviews on Fiber Optics and Telephony systems, reducing system-downtime by 14%.
AT&T June 2018 - August 2020
Customer Service Technician II
Led a cross-functional project team on DSL technology enhancements, increasing network speed by 20%.
Implemented an innovative trouble ticket system to streamline workflow, resulting in a 12% efficiency boost.
Managed maintenance and repair of telecommunications equipment, reducing repair schedule slippages by five days on average.
Verizon January 2016 - May 2018
Customer Service Technician I
Pioneered an improved wireless technologies system, resulting in 10% faster resolution of customer issues.
Developed a new maintenance process for POTS systems that maintained a 99% uptime over two years.
Maintained since years a 95% satisfactory rating for providing excellent customer service.
Resume Worded University September 2018
Master of Business Administration (MBA) - Customer Service Management
Focus on Customer Service Strategies and Solutions
Resume Worded Academic Center December 2015
Bachelor Degree in Communication
Concentration in Public Relations
Recipient of the Excellence Award for Outstanding Communication Achievement
Technical Skills: Troubleshooting, Data Entry, Telecommunications, Product Knowledge, Documentation Skills, Information Analysis, Office Software Suites (MS Office, Google Workspace)
Customer Service Software: Zendesk, LiveAgent, Freshdesk, Zoho Desk, Salesforce Service Cloud, HubSpot Service Hub, Intercom
CRM Software: Salesforce, MS Dynamics, Zoho CRM, HubSpot CRM, Pipedrive, Freshsales
Languages: English (Native), Spanish (Fluent), French (Basic)
Certifications: Certified Customer Service Manager (CCSM) - 2019, Certified Customer Experience Professional (CCXP) - 2018
Leadership & Volunteering: Volunteer Customer Support at Local Homeless Shelter - 2020-Present, Mentor for Young Professionals in Communications - 2017-2018
Projects: Developed and Implemented Customer Service Improvement Plan at AT&T - Resulting in 18% increase in customer satisfaction scores
Awards: Customer Service Star Award - Verizon - 2017, Employee of the Month - AT&T - June 2019, October 2019, March 2020
Your Name
Technical Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE January 2022 - Present
Senior Technical Support Specialist
Optimized Windows-based hardware and software performance, reducing troubleshooting cases by 18%.
Managed and trained support staff, boosting team productivity by 25% while improving service levels.
Pioneered an innovative escalation procedure for complex Technical and Networking issues, increasing customer satisfaction by 20%.
Improved company's VoIP systems, cutting down system downtime by 9%.
Revamped training programs to incorporate the best practices for handling manufacturing and inventory management.
Microsoft June 2018 - December 2021
Technical Support Analyst
Created unique troubleshooting strategies, resulting in quicker resolution of DSL and Fiber Optics related issues.
Managed service performance, assuring 98% uptime for IP and Telecom operations.
Improved customer support for complex wireless technologies, reducing technical complaints by 15%.
Apple January 2016 - May 2018
Help Desk Technician
Reduced response time for service tickets by introducing efficient computer hardware handling methodologies.
Coordinated with the development team to resolve software installation errors, reducing customer complaints by 12%.
Implemented a continuous improvement process in the troubleshooting procedure, massively enhancing the speed by 10%.
Resume Worded University May 2015
Master of Science - Information Systems
Thesis on Cloud Security Infrastructure
Resume Worded Institute May 2012
Bachelor of Technology - Computer Science
Specialization in Operating Systems and Networking
Academic Excellence Award (Top 10%)
Programming Languages: Python, Java, C++ (Proficient), JavaScript, SQL (Advanced)
Operating Systems: Windows, MacOS, Linux (Proficient)
Software and Tools: MS Office Suite, Visual Studio Code, Eclipse IDE, Git
Networking: TCP/IP, HTTP, DNS, DHCP, VPN (Proficient), Firewall Management
Certifications: Microsoft Certified: Azure Fundamentals (2022), CompTIA Network+ Certification (2018)
Projects: Developed an automated ticket management bot to prioritize and assign technical support tickets efficiently
Training: Attended extensive training on Cybersecurity and Network Management (2020)
Volunteering: Volunteer Tech Tutor, Local Community Center (Weekends since 2020)
Your Name
Telecommunications Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded February 2020 - Present
Senior Telecommunications Specialist
Coordinated large projects involving addition of VoIP services across all branches, reducing telephony costs by 30%.
Developed encryption procedures for IP protocols improving network security by 25%.
Managed preventative maintenance programs for hardware and software systems, increasing overall system reliability.
Implemented effective solutions for maintenance and repair of Networking problems, reducing downtime by 12%.
Maintained a high level of customer service, achieving a 96% customer satisfaction rating consistently.
T-Mobile April 2017 - January 2020
Telecommunications Analyst
Introduced cutting-edge wireless technologies, enhancing network performance by 18%.
Implemented a new DSL network, increasing internet speed for end users by 30%.
Streamlined the fiber optics cable management system, improving cable lifespan by two years.
Sprint January 2015 - March 2017
Telecommunications Technician
Conducted thorough maintenance and repair on telephony systems, helping maintain 99.9% uptime.
Enhanced users' experience with the improved POTS systems, reducing service interruptions by 20%.
Collaborated with the technical team to resolve customer queries related to windows, improving customer service score by 15%.
Resume Worded University Dec 2014
Master's in Telecommunications Engineering
Specialization in Wireless communication systems
Resume Worded Academic Center May 2011
Bachelor of Engineering - Electronics and Communication
Recipient of Academic Excellence Award
Minor in Network Engineering and Management
Programming: C++, Java, MATLAB, Python
Telecom Protocols: SIP, RTP, SDP, MGCP, H.323, SS7
Network Analysis Tools: Wireshark, Cisco Packet Tracer, Putty, nmap
Systems & Platforms: Windows Server, Linux, Cisco IOS, Juniper JUNOS, Avaya PBX
Certifications: Cisco Certified Network Professional - Collaboration (CCNP Collaboration)
Professional Development: Attended 'Telecoms Mini MBA' workshop, 2019
Volunteering: Mentor, STEM Education Program for High School Students, 2018-Present
Projects: Implementation of a 4G LTE network model using OPNET, for network performance optimization, 2017.
Your Name
Technical Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2020 - Present
Senior Technical Support Specialist
Orchestrated a new ticket handling system which increased team efficiency by 25% and reduced resolution time by 15%.
Managed all technical support systems including SQL and MySQL databases, improving overall system performance by 20%.
Proactively identified and resolved Windows Server system issues, boosting uptime by 35%.
Led cross-functional team to engage in preventative system maintenance, reducing system downtime by 40%.
Implemented an Active Directory protocol upgrade which enhanced user access and system security.
Microsoft June 2017 - December 2019
Technical Support Associate
Contributed to a 30% increase in customer satisfaction by resolving complex computer hardware and software installation issues.
Streamlined troubleshooting techniques that reduced average call time by 20%.
Administered updates on Linux-based servers, increasing system reliability by 18%. May 2015 - May 2017
Entry Level Technical Support
Increased networking capacity by 30% through installation and configuration of switches and routers.
Provided high quality customer support for Windows 7 users, resulting in 25% increase in customer feedback rating.
Identified and corrected SQL database issues, resulting in a 15% increase in database efficiency.
Resume Worded University April 2015
Master of Computer Applications (MCA)
GPA: 3.8, Minor in Network Security
Resume Worded Institute May 2013
Bachelor of Technology - Information Technology
GPA: 3.6, Focus on Network Security, Web Development
Programming: JavaScript, PowerShell, BASH, Python, SQL, Shell
Operating Systems: Windows, MacOS, Linux, Unix, DOS
Networks: TCP/IP, DNS, DHCP, Ethernet, VPN, Wireless Networking
Software: MS Office Suite, Antivirus Software, JIRA, TeamViewer, ServiceNow
Certifications: CompTIA A+ (2021), Microsoft Certified Professional (2020)
Professional Development: Attended Microsoft Ignite 2017, 2018, Azure Fundamentals 2020
Projects: Developed a dynamic ticket management system to streamline helpdesk operations
Volunteering: Digital Skills Trainer for elderly people at the local community center
Your Name
IT Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Dell February 2018 - Present
Senior IT Support Specialist
Eliminated 65% of recurring faults with Microsoft Access systems through targeted troubleshooting.
Initiated a comprehensive IT strategy that resulted in a 35% decrease in system downtime.
Project managed a transition to an enhanced telecommunications medium, reducing dropped communication by 70%.
Implemented a cloud-based backup solution, enhancing data recovery speed by 40%.
Upgraded and maintained various operating systems, resulting in smoother and faster computer performance.
Resume Worded August 2015 - January 2018
IT Support Associate
Participated in sales initiatives, realizing a 25% increase in upselling IT services.
Reduced issues regarding software installation by 40% through improved procedure documentation.
Skills training on information technology for new hires increased staff technology fluency by 30%.
Apple June 2013 - July 2015
Entry Level IT Support
Provided quality customer service for macOS users, leading to a 20% increase in positive customer feedback.
Managed Active Directory accounts and system administration, reducing system misuse instances by 30%.
Developed familiarity with SQL, MySQL, networking, troubleshooting, and project management, through hands-on experience in an enterprise environment.
Resume Worded Institute December 2020
Certification in Advanced Network Security
Part-time certification, completed alongside full-time work
Resume Worded University April 2013
Bachelor of Science in Information Technology
Specialization in Systems Management
Member, Computing and IT Association
Software: Microsoft Office Suite, Adobe Creative Cloud, Python, Jira, Git
Network & System Administration: Windows Server, Linux, MacOS, Cisco routers and switches, Firewall configurations, VPN setup
Hardware: Dell, Lenovo, HP servers, Network decorators, Workstations setup, Printer servicing
IT Support: Technical troubleshooting, Incident management, ITIL, Remote support, IT service management tools
Certifications: CompTIA Security+ (2019), Microsoft Certified: Azure Fundamentals (2021)
Leadership & Volunteering: Mentor, Coding for All program (2017-present), Vice-Chair, Local IT Professionals Association (2019-present)
Projects: Designed and implemented an IT security audit for company, resulting in strengthened system protection
Professional Development: Attended annual major IT conferences, including Dell EMC World and Apple Worldwide Developers Conference
Your Name
Help Desk Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE March 2019 - Present
Senior Help Desk Specialist
Elevated first-call resolution rate by 25% through improved troubleshooting processes.
Improved IT system uptime by 35%, by optimizing Active Directory, Windows Server, and MySQL databases.
Strengthened perimeter security by conducting frequent system administration checks and updates.
Developed and delivered IT skills training to junior staff, raising their problem-solving capability by 40%.
Led a cross-functional project to overhaul the company’s Linux systems, resulting in a more secure and efficient infrastructure.
Hewlett-Packard June 2016 - February 2019
Help Desk Associate
Boosted customer feedback rating by 20% through excellent support in IT-related issues such as Windows 7 and computer hardware.
Contributed to a project that streamlined internal communications, resulting in faster ticket resolution.
Managed system administration of the corporate network, leading to a reduction in misuse instances by 20%.
Resume Worded January 2014 - May 2016
Entry Level Help Desk Support
Addressed and quickly resolved networking issues, improving business productivity by 15%.
Provided technical support for software installation, reducing installation errors by 20%.
Candidate with experience in SQL, Linux, customer service, and troubleshooting, which helped identify and rectify system inefficiencies.
Resume Worded Institute February 2019
Certified Information Systems Security Professional (CISSP)
Ranked in the top 10% of the graduating class
Resume Worded University May 2014
Bachelor of Science - Information Technology
Specialization: Computer & Network Security
Achievements: Dean's List 2013 & 2014 (Top 5%)
Programming & Scripting: Python, PHP, Ruby, Shell Scripting
Operating Systems: Microsoft Windows (All Versions), MacOS, Linux/Unix
Networking: TCP/IP, VPN, Firewall, DHCP, DNS
Help Desk Tools: ServiceNow, Jira, Help Scout, Zoho Desk, ManageEngine ServiceDesk
Certifications: Microsoft Certified Desktop Support Specialist (MCDST), CompTIA A+ Technician
Volunteering: ICT Mentor, Girls Who Code
Projects: Developed an internal ticket management system that increased process efficiency by 30%
Awards: Employee of the Year, Hewlett-Packard, 2017 & 2018
Your Name
Technical Support Analyst
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2020 - Present
Senior Technical Support Analyst
Championed a complete revamp of client onboarding, reducing technical support requests by 40% and enhancing customer ratings by 25%.
Implemented IT Service Management best practices such as ITIL, boosting efficiency and effectiveness of the technical support team by 50%.
Trained 7 team members in Active Directory, Windows Server, and Linux administration, increasing overall team knowledge and competency in system troubleshooting.
Led the migration of 2,500+ desktop environments from Windows 7 to Windows 10, substantially decreasing system vulnerabilities and improving security.
Consistently met and surpassed service level agreements (SLAs), achieving an average of 98% ticket resolution within the agreed time frames.
IBM May 2017 - December 2019
Technical Support Analyst
Devised an effective SQL logging and analysis process, identifying potential system issues 20% faster and reducing anomalies by 35%.
Orchestrated troubleshooting efforts for a diverse range of systems including Windows, Linux, Microsoft SQL Server and VMware environments, reducing time to resolve tickets by over 30%.
Assisted with network administration, contributing to a 99.9% network uptime and ensuring seamless operation of business applications. June 2014 - April 2017
Junior Systems Administrator
Managed numerous Microsoft Exchange servers, prompting a 15% improvement in email system stability and performance.
Aided in developing a disaster recovery plan, resulting in 100% data recovery during two critical outages.
Resume Worded Academic Center May 2014
Master's in Computer Science
Specialization: Information and System Security
Resume Worded University May 2012
Bachelor of Science in Computer Science
Certificates: Advanced Computer Networking, Network Security
Hardware/Software: MS Office, Mac OS, Windows, Linux
Programming Languages: Java, C++, Python, HTML, CSS
Data Base Management Systems: SQL, MySQL, PostgreSQL, MongoDB
Network/Information Security: Firewall and VPN implementation, Antivirus programs, Encryption techniques
Certifications: Certified Information Systems Security Professional (CISSP), Microsoft Certified: Azure Solutions Architect Expert
Volunteering Experience: IT Support Volunteer at Local Senior Center: Teaching seniors how to use technology like smartphones, tablets, emailing
Projects: Developed an open-source password management tool, Securify, with end-to-end encryption
Professional Training: Attended IBM's internal training on Advanced Troubleshooting and Innovations in Technical Support
Your Name
System Support Engineer
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded February 2021 - Present
Senior System Support Engineer
Spearheaded the integration of a customer ticketing system with Java-based applications, enhancing system efficiency and reducing ticket processing times by 70%.
Revamped an antique MySQL database system, speeding up query times by 60% and improving overall system performance.
Enhanced customer service efforts, leading to a 90% satisfaction rating for end users experiencing technical issues.
Facilitated live weekly debug sessions to team, improving their troubleshooting skills and average resolution times.
Microsoft July 2018 - January 2021
System Support Engineer
Handled advanced troubleshooting and optimization for over 950 Windows Server systems, achieving a 95% success rate.
Contributed to the design and implementation of new Windows-based operating systems, making them more intuitive and user-friendly. April 2016 - June 2018
IT Support Specialist
Corrected more than 70% of user issues at the first contact point, reducing need for escalations and increasing user satisfaction.
Resume Worded Institute January 2021
Microsoft Certified: Azure Administrator Associate
Certification achieved while working at Microsoft full-time
Resume Worded University May 2016
Bachelor of Engineering - Computer Systems
Specialized in System Support and IT Management
Awards: Dean's List 2014 (Top 10%), University Math Champion 2015
Network Administration: TCP/IP, DNS, DHCP, LAN/WAN, VPNs, Cisco Devices, Network Troubleshooting
Operating Systems: Windows Server, Linux, macOS, Microsoft 365 Admin Center
Software & Tools: MS Office Suite, Active Directory, System Center Configuration Manager (SCCM), Azure Services, Virtualization (VMware, Hyper-V)
Programming and Scripting: Python, PowerShell, Bash, C++
Certifications: CompTIA A+, CompTIA Network+, CompTIA Security+
Projects: Initiated and led a project at Microsoft to automate system configurations using PowerShell, reducing manual work by 70%.
Leadership & Volunteering: Hosted weekly webinars for IT community to share updates and insights in the IT network area
Professional Development: Attended annual tech conferences such as MSIgnite and Cisco Live for networking and staying updated with latest IT trends
Your Name
IT Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded March 2019 - Present
Technical Support Lead
Drove a company-wide shift towards self-service troubleshooting, slashing incident tickets by 80% and helping users resolve simple technical issues more efficiently.
Introduced a system for managing hardware and software inventories using an SQL database, delivering a 50% reduction in lost or misplaced assets.
Monitored network traffic and controlled over 500 servers, averting two sizable network failures that would have disturbed business continuity.
Championed the design and execution of user training programmes in Networking and Windows Operating Systems, upgrading skillsets of more than 200 staff members across the business.
Streamlined the IT service desk workflow, boosting the overall team productivity by 55% and reducing ticket resolution time by 30%.
Dell June 2016 - February 2019
IT Support Specialist
Mastered use of an HTML ticketing and knowledge base system, shortening issue resolution time by 20%.
Ranked in the top 10% of the global technical support team for customer satisfaction, with a rating of 98%. January 2014 - May 2016
Desktop Support Technician
Single-handedly managed full-scope upgrades for branch office's desktop environments, improving system stability and reducing slowing issues by 60%.
Resume Worded Academic Center June 2019
Certified Information System Security Professional (CISSP)
Earned this industry-recognized certification to display expertise in designing, implementing, and managing a best-in-class cybersecurity program.
Resume Worded University May 2014
Bachelor of Science - Information Technology
Specialized in Network and Systems Administration
Recipient: Dean's Scholar (Top 5% of class)
Systems: Windows, Linux, MacOS, Android, iOS
Network Technologies: LAN, WAN, VPN, Firewall, TCP/IP, Ethernet, Wireless Routing
Tools: MS Office Suite, Citrix, VMware, SCCM, Ghost Imaging, Active Directory, ServiceNow
Programming Languages: Python, Java, C++, SQL, Bash
Certifications: Microsoft Certified Solutions Expert (MCSE) - Server Infrastructure (2018), CompTIA Network+ Certification (2016)
Projects: Deployed a company-wide antivirus solution at Dell, improving system protection by 50% against malware.
Volunteering: Volunteer IT Tutor, Resume Worded - Provided after-school IT and homework support to high school students.
Awards: Employee of the Year - Dell (2018), Top Performer Award - (2016)
Your Name
Technical Support Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2021 - Present
Senior Technical Support Specialist
Initiated an inventory management system, resulting in a 40% decrease in equipment loss during transfer
Managed a team of junior specialists, ensuring adherence to Apple certified standards, promoting efficiency and quality of service
Introduced IT service management protocols increasing team efficiency by 35%
Capacitated iOS and Mac users by designing user-friendly guides, decreasing unprompted customer queries by 30%
Conducted troubleshooting webinars for teams, reducing problem-solving time by 50% June 2018 - December 2020
Technical Support Specialist
Contributed to the development of a Microsoft SQL Server-based inventory system, reducing time and money lost in-product tracking by 25%
Practiced and promoted Apple software and retail ethics, maintaining a 90% customer satisfaction rate
Streamlined communication within teams using Apple software, speeding up problem-solving by 45%
Developed a Keynote-based interactive guide to new Apple products, improving product sales by 20%
Dell Technologies February 2016 - May 2018
IT Service Help Desk Associate
Applied ITIL practices in service request management, improving request fulfillment rate by 30%
Executed OS X related issues resolution, achieving a 85% resolution rate within the first contact
Handled high-priority executive cases adeptly, securing a 100% positive feedback record
Resume Worded University June 2018
Master of Science - Information Technology
Specialization: Cybersecurity
Resume Worded Institute May 2016
Bachelor of Science - Computer Science
Coursework in software engineering, network systems, data structures
Received 'Excellence in Technical Support' award
Operating Systems: Windows, macOS, Linux, Unix
Programming Languages: Python, Java, C++, SQL
Technical Skills: Active Directory, Microsoft 365, VPNs, VoIP, CRM Software, Network Debugging
Network Protocols: HTTP/HTTPS, FTP, SSH, SMTP, IPsec, DNS/DHCP, 802.11 a/b/g/n/ac
Certifications: CompTIA Network+ Certified, CompTIA A+ Certified
Volunteering: Tech Volunteer at Resume Worded Community Center, providing free tech support and classes for underserved community members.
Professional Memberships: Member, Association of Information Technology Professionals
Hobbies: Web development for nonprofits, Building custom PCs
Your Name
IT Service Desk Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded February 2021 - Present
Senior IT Service Desk Manager
Managed a team of technical support coordinators, increasing team efficiency by 50% using IT service management
Intervened in complex technical support cases, maintaining a 95% resolution within first 48 hours rate
Initiated iWork and Microsoft SQL Server integration to streamline workflow, increasing productivity by 30%
Supported a network of over 500 iOS, iLife and Mac users, reducing downtime by instigating proactive maintenance protocols
Facilitated Keynote instructional sessions, empowering teams with necessary troubleshooting skills June 2018 - January 2021
IT Service Desk Team Lead
Incorporated Apple certified practices in troubleshooting, improving resolution time by 45%
Distributed Apple product and software specific tips regularly, decreasing the instances of redundant tickets
Developed an ITIL-readiness assessment module, improving the team's preparedness by 20%
IBM January 2016 - May 2018
Technical Support Specialist
Handled technical support calls professionally, resulting in a 90% customer satisfaction rate
Trained team members in iWork, enhancing efficiency by 25%
Engineered an interactive Keynote-based instruction guide for corporate clients, thus increasing product awareness and sales
Resume Worded University May 2018
Master of Business Administration - Technology Management
Graduated with 3.8 GPA, Top 5% of class
Resume Worded Institute June 2015
Bachelor of Science - Computer Science
Concentration in Systems Development & Management
Awards: Resume Worded Scholar (Top academic achievement award), Dean's List 2015 (Top 5%)
IT Operations Management: ITSM, ITIL, SLA Management, Vendor Management, IT Risk Management, Service Delivery
Technical Skills: Java, Python, SQL, Linux, Windows Server, Microsoft Exchange
Project Management: Agile, Scrum, JIRA, Confluence, MS Project, Risk Management
IT Security: Cybersecurity, Information Security Policies, Intrusion Detection, Network Security, Security Operations
Certifications: Certified Information Systems Security Professional (CISSP), ITIL Foundation Certification
Professional Development: Attended IT Service Management Conference 2020, participated in annual tech leadership summits
Volunteering: Volunteer at local community center teaching basic computer literacy classes
Awards: Named 'ITSM Leader of the Year' at in 2020
Your Name
IT Service Operations Analyst
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded April 2020 - Present
Senior IT Service Operations Analyst
Implemented ITIL best practices, optimizing system utilization efficiency by 35%
Supervised a team of IT support coordinators, ensuring adherence to coordinating standards and procedures
Integrated inventory management system with Microsoft SQL server, improving accuracy of inventory by 40%
Quashed system errors by deft handling of Apple hardware and Apple software, achieving a 98% success rate
Developed customer-oriented technical guides using iWork, reducing support requests by 30% June 2017 - March 2020
Technical Support Lead
Implemented ITIL-based Incident Management process, optimizing system availability and reducing lost customer hours by 50%
Grew Apple product knowledge, resulting in a reduction of resolution time by 40% for related issues
Introduced proactive maintenance practices for Mac and iPhone users, reducing user downtime by 30%
Microsoft March 2014 - May 2017
IT Service Analyst
Streamlined incident handling using IT service management protocols, resulting in a 50% reduction in resolution time
Innovated Keynote-based training presentations focusing on troubleshooting tips and best practices, reducing repeat incident tickets by 20%
Provided high-level technical support for corporate clients on priority, maintaining 100% customer satisfaction rate
Resume Worded Academic Center June 2014
Master of Information Systems Management
Concentration in Business Intelligence and Analytics
Resume Worded University May 2012
Bachelor of Science in Information Technology
Minor in Business Administration
Awards: Outstanding IT Student of the Year (2012)
Software & Platforms: Windows, Linux, Unix, Oracle, MS SQL Server, Active Directory, Azure, AWS
Tools & Technologies: Tivoli, Remedy, Nagios, Jenkins, Puppet, Chef, Ant, Maven, Docker, Kubernetes
Languages: HTML, CSS, JavaScript, Python (Intermediate), SQL (Advanced)
Certifications: ITIL Foundations Certified, Certified Information Systems Security Professional (CISSP)
Professional Memberships: Member, Information Systems Audit and Control Association (ISACA)
Projects: Implemented Server Automation that reduced Manual Efforts by 70%, Successfully led Cloud Migration Project of key business applications
Your Name
Director Technical Support
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2021 - Present
Director Technical Support
Spearheaded a cross-functional team of 25+ to handle software documentation and improve enterprise software integration, culminating in a 40% rise in operational efficiency.
Initiated technical protocols integrating Software as a Service (SaaS) essentials, reducing troubleshooting times and enhancing customer experience by over 30%.
Implemented advanced VoIP and wireless technologies, refining the process and improving customer support response times by 50%
Applied comprehensive CRM strategies, resulting in a surge of customer satisfaction rating by 35%
Incorporated advanced business process improvement methodologies, leading to a 20% reduction in annual operational expenses. May 2016 - December 2020
Senior Technical Support Manager
Devised a Cloud Computing and Virtualization framework that resulted in a 25% increase in system performance and 20% cost reduction.
Led initiatives eradicating server lag issues, thereby improving system performance by 30%.
Improved ticket resolution rates by up to 35% by instigating swift troubleshooting steps for the customer support team.
IBM March 2012 - April 2016
Technical Support Lead
Directed the management of integration issues associated with SaaS, enhancing overall technical support efficiency by 30%
Revitalized the technology infrastructure integrating tools, increasing department productivity by 15%.
Resume Worded University Dec 2011
Master of Computer Science - Systems Engineering
Emphasized on Networking and DBMS
Resume Worded Institute May 2008
Bachelor's Degree in Information Technology
Specialization in Software Development and Networking
Awards: Dean's List 2008 (Top 5%)
Software Tools: ServiceNow, Zendesk, Zoho, Autotask
Programming: Python, Java, PHP, Ruby, C++, SQL
Operating Systems: Linux (Advanced), Windows Server (Advanced), MacOS (Intermediate)
Networking: TCP/IP, VPN, Firewalls, Routers
Certifications: CompTIA A+ Certified IT Technician, Cisco Certified Network Professional (CCNP)
Leadership & Volunteering: Tech Support Group - Non Profit (Vice President)
Projects: Developed an open-source, cloud-based customer support tool
Awards: Technical Support Person of the Year, - 2020
Your Name
Head of Technical Support Services
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE March 2021 - Present
Head of Technical Support Services
Oversaw a team of 20+ members, increasing team efficiency by infusing up-to-date technical, support methodologies resulting in a 30% rise in productivity
Accelerated the deployment of a telecom-based support framework that improved customer relation metrics by 40%
Introduced Wireless Technologies across the department that played a cardinal role in driving a 20% improvement in response time to customer queries.
Executed plans to replace outdated servers, thereby enhancing the company’s data processing capacity by 35%.
Implemented innovative software documentation techniques leading to a 30% improvement in service request fulfillment times.
Resume Worded June 2016 - February 2021
Technical Support Manager
Accelerated enterprise software integration mechanisms triggering an impressive 35% rise in technical task handling efficiency.
Initiated the launch of a Voice over IP (VoIP) based system leading to better customer communication and increased service quality by 20%
Integrated Contact Centers into the CRM system improving customer response times by 30%.
Microsoft July 2011 - May 2016
Customer Support Engineer
Instituted proactive SaaS solutions, reducing customer issues' turnaround time by 25%
Implemented troubleshooting techniques that improved the response time by 20%.
Resume Worded Academic Center Dec 2016
Executive Master of Business Administration (MBA) - Technology Leadership
Focused curriculum on IT Leadership, Data Management, and Digital Transformation
Resume Worded University June 2011
Bachelor's degree - Computer Science
Specialized in System Analysis, Developing Programming, and Database Management
Achievements: Deans List 2010, Graduated Cum Laude
Technical: HTML/CSS, JavaScript, SQL, Python, ERP Systems (SAP, NetSuite, Oracle), CRM Systems (Salesforce, Dynamics 365)
Software and Platform Proficiencies: Windows/Linux/OSX, MS Office Suite, Zendesk, Atlassian JIRA and Confluence
ITIL Processes: Service Strategy, Service Design, Service Transition, Service Operation, Continual Service improvement
IT Management Tools: SolarWinds, Nagios, Zabbix, Icinga2, Datadog
Certification: Cisco Certified Network Professional (CCNP) - January 2019, Certified Information Systems Security Professional (CISSP) - March 2020
Projects: Implemented AI-based tool for monitoring system health and predicting failures - increased system uptime by 20%
Leadership & Volunteering: Tech Support Guru Blog - Regular contributor on evolving IT support strategies and technologies
Your Name
Chief of Technical Support
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded April 2020 - Present
Chief of Technical Support
Led the integration of Cloud Computing technologies into the company's software infrastructure, reducing system downtime by 20% and improving overall user satisfaction
Aligned Technical Support and Product Management teams to ensure seamless product integrations, reducing customer queries by 30% while improving customer experience ratings.
Overhauled the company's telecommunications protocols by introducing VoIP, channeling a 25% surge in customer interaction speed and satisfaction.
Conducted training and development initiatives, resulting in the team's 40% increase in efficiency and enhanced skill set on wireless technologies
Spearheaded business process improvement projects leading to an annual operational saving of $200K. January 2017 - March 2020
Technical Support Supervisor
Constructed CRM techniques, boosting customer satisfaction by 35%
Enhanced software documentation protocols, streamlining operations and saving 100+ employee-hours per week.
Solicited and successfully promoted Software as a Service (SaaS) integration that resulted in 15% cost reduction and 20% operational efficiency increase.
Amazon February 2011 - December 2016
Technical Support Associate
Troubleshot technical issues, contributing to a drop in repeat customer complaints by over 25%
Assisted in the integration of servers to improve system performance, resulting in an increased productivity rate by 20%.
Resume Worded Academic Center December 2019
Master of Science - Management Information Systems
Focus on Information Technology and E-commerce systems management
Resume Worded University May 2010
Bachelor of Engineering - Computer Science
Minor in Business Administration
Recipient of Academic Excellence Scholarship; 2008 - 2010
Software Skills: Microsoft Office Suite, Salesforce, Zendesk, Freshdesk
Technical Knowledge: TCP/IP, LAN/WAN, VPN, HTML/CSS, Java, JavaScript
Operating Systems: Windows, Linux, Mac OS, Unix
Database Management: MySQL, PostgreSQL, SQLite, MongoDB
Certifications: Google IT Support Professional Certification (2020), CompTIA A+ Certification (2019)
Leadership & Volunteering: Led volunteer team at local community center to teach digital literacy (2018-present)
Projects: Initiated and managed complete overhaul of internal technical troubleshooting database at
Your Name
Product Technician
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded February 2019 - Present
Senior Product Technician
Championed Six Sigma methodology to optimize product development process, resulting in 20% speed increase and 15% cost reduction
Managed cross-functional team, using lean manufacturing principles, saving 10 hours of production time each week
Spearheaded a root cause analysis on recurring technical issues, implementing corrective measures that reduced product returns by 35%
Developed vital electronic troubleshooting guides leading to a 30% decrease in customer complaints
Formulated a 5S system that enhanced operational efficiency by 25%
Medtronic January 2016 - January 2019
Product Technician
Led engineering team in addressing critical product defects, improving quality score by 30%
Implemented testing protocols that increased product reliability by 40%
Introduced a new inventory management system that decreased waste by 20%
Accenture December 2013 - December 2015
Junior Product Technician
Played a pivotal role in retail sales effort, boosting sales of key product lines by 15%
Assisted manufacturing team in reducing bottlenecks while increasing team efficiency by 20%
Helped to cultivate strong customer service ethos leading to a 10% improvement in customer satisfaction scores
Resume Worded Institute August 2020
Product Management Certification
Focused on principles and techniques for effective product optimization and process improvement
Resume Worded University May 2013
Bachelor of Engineering - Electronics and Communications
Selected by faculty to participate in advanced product development workshop
Consistently achieved highest scores in digital technology and electronic design modules
Equipment Proficiency: Soldering Iron, Digital Multimeter, Oscilloscope, Function Generator, Power Supplies
Software Proficiency: AutoCAD, SolidWorks, Photoshop, LabVIEW (Proficient), MATLAB (Intermediate)
Certifications: CET - Certified Electronics Technician, Certified Calibration Technician (CCT)
Technical Skills: Product Testing, Quality Assurance, instrument Calibration, Component Selection, Product Troubleshooting
Awards: Employee of the Year at Medtronic (2018), Top Performer in Accenture (2015)
Leadership & Volunteering: Volunteered in Resume Worded’s annual city clean-up, Served as the President of Electronics Club in college
Continuous Learning: Regularly attend seminars and workshops on emerging trends in electronics engineering and product development
Your Name
Product Maintenance Technician
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE February 2017 - Present
Senior Product Maintenance Technician
Spearheaded Lean Manufacturing practices on manufacturing line, increasing throughput by 25%
Led a root cause analysis initiative, decreasing product malfunctions by 30%
Implemented a software tool which increased Inventor management efficiency by 15%
Utilized expertise in Electronics to provide troubleshooting training to team, reducing downtime by 20%
Promoted to senior role within a record period of 6 months
Johnson & Johnson January 2015 - January 2017
Product Maintenance Technician
Introduced 5S method that reduced workplace accidents by 15%
Streamlined testing method for medical devices, improving accuracy by 25%
Played key role in developing a continuous improvement culture, that led to a 20% overall increase in operational efficiency
Boston Scientific January 2013 - December 2014
Junior Product Maintenance Technician
Assisted in retail sales to achieve 10% market share gain
Collaborated with the leadership team to implement new workflow management system, increasing productivity by 15%
Played a vital role in customer service team, resulting in an 8% improvement in customer retention
Resume Worded Institute February 2017
Certified Maintenance and Reliability Professional (CMRP)
Recognized as one of the most prestigious certifications in the field of maintenance and reliability of products.
Resume Worded University December 2012
Bachelor of Engineering - Mechanical Engineering
Minor in Manufacture and Design
Awards: Dean's List 2012 (Top 10%)
Technical Skills: Hydraulics, Bench Testing, CAD/CAM software, Programming: JavaScript, Python
Maintenance Tools: Fluke, Emerson Reliability, RSLogix, Deluxe Bench
Diagnostics: Root Cause Analysis (RCA), Pareto Analysis, Six Sigma
Safety Standards: ISO 14224, ISO 9001, OSHAS 18001
Certifications: Project Management Professional (PMP) - Project Management Institute (2019)
Leadership & Volunteering: Works with local STEM education non-profit as a weekend mentor and volunteer (2017 - Present)
Projects: Designed and implemented an optimized maintenance process reducing machinery downtime by 30% at current workplace
Your Name
Product Assembly Technician
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2018 - Present
Senior Product Assembly Technician
Developed a new product assembly process reducing assembly time by 30%
Introduced root cause analysis methodology that reduced assembly line errors by 40%
Led team meetings using 5S methodology that enhanced productivity by 25%
Initiated a six sigma project achieving a 10% increase in process speed
Implemented a strategic inventory management system which reduced waste by 50%
GE Healthcare January 2015 - December 2017
Product Assembly Technician
Reduced customer complaints by instituting a rigorous testing protocol that improved product accuracy by 35%
Streamlined the assembly process using lean manufacturing principles, leading to a 30% increase in assembly line efficiency
Implemented a new electronic tracking system that reduced lost components by 20%
Phillips Healthcare January 2013 - December 2014
Junior Product Assembly Technician
Contributive towards 10% increase in retail sales
Assisted senior technicians in continuous improvement projects resulting in 15% increase in operational efficiency
Participated in cross-functional team meetings, improving communication and reducing assembly errors by 20%
Resume Worded Institute February 2014
Certified Assembly Technician
Coursework included Advanced Product Assembly Techniques
Resume Worded University May 2012
Bachelor's in Mechanical Engineering
Emphasis on Product Design and Manufacturing
Industry-Specific Tools: Dial Calipers, Micrometers, Height Gauges, Pin & Plug Gauges, Multi meters, Solder Irons
Techniques: Blueprint Reading, Wire Harness Assembly, Torquing Techniques, Leak Testing
Software Proficiency: SolidWorks, AutoCAD, MATLAB, Microsoft Office (Excel, Word, PowerPoint)
Safety Protocols: Lock Out Tag Out (LOTO), Personal Protective Equipment (PPE), Hazardous Materials Handling, Fire Safety Awareness
Certifications: Six Sigma Green Belt Certification (2019), ISO 9001 Quality Management System Certification (2018)
Awards: GE Healthcare Excellence Award in Product Assembly (2017)
Volunteering: STEM workshop for high-school students introducing them to Product Assembly (2018)
Projects: Lead the key product design project, that reduced assembly time by 20%
Your Name
Digital Technician
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE May 2020 - Present
Senior Digital Technician
Successfully managed team of 5 in implementing Adobe Creative Suite, directly leading to a 30% increase in efficiency of digital asset management.
Pioneered the use of Capture One for image editing, enhancing the final product output by 40%.
Expertly utilized studio lighting and digital photography techniques, increasing commercial photography sales by 20%.
Championed the use of Adobe Lightroom, dramatically accelerating image editing speed by 60%.
Performed fine art photography to create unique, high-selling pieces, growing company revenue by $1M.
Resume Worded January 2018 - April 2020
Digital Technician
Implemented Adobe Photoshop for more refined image editing, positively impacting client satisfaction by 25%.
Utilized forensic toolkit (FTK) in digital asset management, decreasing data recovery time by 40%.
Conducted studio photography while adhering to best practices, leading to 10% growth in portrait photography sales.
Adobe May 2016 - December 2017
Junior Digital Technician
Assisted in the digital printing process, increasing production rate by 15%.
Gained exposure to commercial and fashion photography, assisting in a 5% increase in sales.
Leveraged basic image editing skills to enhance 1000+ photos.
Resume Worded University April 2016
Master's Degree in Computer Science
Specialized in Digital Media Technology
Resume Worded Institute May 2014
Bachelor of Science in Information Technology
Minor in Multimedia Studies
Dean's List 2012 (Top 5%)
Programming Languages: Java, Python, JavaScript, HTML, CSS, SQL
Tools & IDEs: Adobe Photoshop, Adobe Illustrator, Adobe After Effects, Eclipse, VS Code, NetBeans
Operating Systems: Windows, Linux (Ubuntu, Red Hat), macOS
Networking: TCP/IP, Ethernet, FTP, HTTP, DNS
Certifications: Cisco Certified Network Associate (CCNA), Google IT Support Professional Certificate, Adobe Certified Expert (ACE) in Photoshop
Projects: Developed an interactive digital media application as part of Master's thesis, Managed a team to create a multimedia website for an NGO as part of undergraduate course
Your Name
Digital Assistant
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded March 2021 - Present
Digital Technician
Optimized usage of Capture One, boosting team productivity by 35%
Introduced Adobe InDesign for more intuitive graphics design, increasing client engagement by 20%
Implemented a new regime of studio lighting protocols which enhanced portrait photography output by 15%
Customized Adobe Creative Suite to streamline digital asset management, resulting in a 42% decrement in project delivery times.
Applied advanced studio techniques to deliver high-quality fashion photography assignments that boosted customer satisfaction by 30%.
Getty Images June 2019 - February 2021
Digital Assistant
Revolutionized image editing process using Adobe Lightroom, enhancing still life photography quality by 20%.
Assisted with commercial photography assignments, directly contributing to a 10% increase in sales.
Utilized Adobe Photoshop to edit 2000+ images which increased customer engagement by 12%. January 2018 - May 2019
Photography Assistant
Managed Mac platform for optimum performance, reducing system crashes by 25%.
Participated in fine art photography projects and contributed to a 15% increase in revenues.
Assisted with digitization and management of digital assets, increasing retrieval efficiency by 30%.
Resume Worded Institute April 2021
Certified Digital Marketer
Completed with High Distinction, providing a solid foundation in digital marketing tactics and strategy
Resume Worded University May 2017
Bachelor of Fine Arts in Photography
Major in Photography with a focus on digital imaging
Award: Dean's High Achiever Scholar (Top 10%)
Image Editing Software: Adobe Photoshop, Lightroom, Illustrator, CorelDraw
Digital Marketing Platforms: WordPress, Mailchimp, Google Analytics, SEMrush, SEOquake
Photography Equipment: DSLR cameras, Mirrorless cameras, Various lens types, Lighting equipment
Programming: HTML, CSS, JavaScript, PHP
Certifications: Google Analytics IQ Certification, Adobe Certified Expert – Photoshop CC
Projects: Established an online digital library of 2000+ images accessible to all departments at Resume Worded. Developed a new file management procedure that increased productivity by 30% at Getty Images.
Volunteering: Photographer for 'Capture the Moment' Non-profit, providing professional photos for low-income families
Awards: Best Digital Creation, Art & Digitals Awards 2020
Your Name
Photography Assistant
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded July 2020 - Present
Digital Assistant
Spearheaded incorporation of Adobe Creative Suite, improving design customization by 25%
Maximized Capture One usage to enhance image quality, expanding clientele by 15%
Proactively utilized digital printing for faster output, reducing order turnaround time by 20%.
Leveraged mac systems, leading to a 20% improvement in system reliability.
Deployed Adobe InDesign to cater to unique client requirements, achieving a 12% increase in market reach.
Canon June 2018 - June 2020
Photography Assistant
Facilitated digital photography sessions, leading to a 10% increase in bookings.
Operated Adobe Lightroom efficiently to edit 1,500+ images, elevating brand reputation.
Dealt with forensic toolkit (FTK) for advanced digital asset management, saving 10 hours weekly. December 2016 - May 2018
Junior Photography Assistant
Employed studio lighting techniques for 50+ shoots, aiding in a 8% increase in portrait photography bookings.
Assisted in studio photography tasks, contributing to a 5% rise in customer satisfaction.
Supported in image editing tasks to enhance 800+ photos, improving brand perception.
Resume Worded University June 2018
Master's Degree in Digital Photography
Focused studies on Digital photography techniques and Post-processing work
Awarded 'Outstanding Achievement Award' for a thesis on 'The Evolution of Digital Photography'
Resume Worded Institute December 2016
Bachelor of Fine Arts - Photography
Received 'Best Photography Portfolio' award
Selected for unique conceptual photography exhibition
Digital Tools: Adobe Photoshop, Adobe Lightroom, InDesign, Capture One, Topaz Suite
Photography Techniques: Composition, Lighting, Color Theory, Image Manipulation, Post-Processing
Technical Expertise: DSLR Cameras, Mirrorless Cameras, Medium Format Cameras, Drone Cameras, GoPro
Certifications: Adobe Certified Expert (ACE) in Photoshop (2019), Canon Certified Professional Photographer (2018)
Projects: Freelance photography project 'Cityscapes at Night', Photographic Exhibition 'Celluloid Diaries' in National Gallery
Volunteering: Photographer for 'Project Smile' humanitarian project, Wildlife Photographer for 'Earth Echo' Environmental Magazine
Awards: New Talent Photography Award (2020), Winner of 'Emerging Artist Award' in local Photography competition (2018)
Your Name
Service Desk Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded August 2021 - Present
Service Desk Specialist
Streamlined the resolution process of IT incidents by 30% by implementing a standard ITIL framework to approach and solve technical problems.
Initiated an effective system upgrade, migrating 70+ workstations from Windows 7 to Windows 10 successfully, with minimal downtime.
Reduced ticket resolution time by 40% by utilizing ServiceNow to prioritize and manage service desk requests efficiently.
Provided technical assistance for the Microsoft Exchange, Office 365, achieving a 98% success rate in first-time fixes.
Upheld the company's network security by installing and configuring a Virtual Private Network, resulting in a 20% decrease in cybersecurity threats. January 2019 - July 2021
Senior Technical Support Analyst
Increased team efficiency by 25% by administering training on technical aspects, including Active Directory, Windows Server, and Computer Hardware.
Conducted successful software installation and troubleshooting, reducing software-related issues by 35%.
Managed remote desktop support for off-site employees, resulting in a boost in productivity by 20%.
Resume Worded Institute July 2020
Certified Information Systems Security Professional (CISSP)
Recognized globally as a standard of achievement for security professionals
Resume Worded University May 2018
Bachelor of Science in Information Technology
Specialization in Network Security
Awards: Dean’s List for academic excellence (Top 10%)
Technical Skills: Windows 10, MacOS, Linux, Office 365, SharePoint, Jenkins
Ticketing Tools: ServiceNow, ZenDesk, Jira, Freshdesk, ManageEngine, Remedy ITSM
Security: Firewalls, Antivirus, Encryption tools, Vulnerability Assessment, Penetration Testing
Certifications: CompTIA A+ (2021), ITIL Foundation Certification in IT Service Management (2021)
Projects: Implemented a new IT ticketing system at, leading to a 20% improvement in service resolution efficiency
Memberships: IT Service Management Forum (itSMF), Information Systems Audit and Control Association (ISACA)
Volunteering: Mentor at Girls Who Code, inspiring young females to pursue technical careers
Your Name
Technical Support Representative
City, Country  •  (123) 456-789  •  [email protected]  •
Google May 2022 - Present
Technical Support Representative
Achieved a 90% customer satisfaction rate by offering comprehensive computer hardware and network troubleshooting.
Improved the efficiency of the service desk by 38% through the strategic use of Information Technology and Networking skills.
Configured and maintained Windows 10 systems, reducing system-related issues by 40%.
Used ServiceNow to effectively manage service desk requests, leading to a 35% decrease in ticket resolution time.
Resolved issues related to Microsoft Exchange and Office 365 with a 97% success rate.
Resume Worded July 2020 - April 2022
Help Desk Analyst
Improved system administration by carrying out regular system analysis and optimization, leading to a 45% decrease in system crashes.
Streamlined printer support, reducing printer-related issues by 30%.
Managed the network administration, leading to a marked enhancement in network reliability.
Dell June 2018 - June 2020
IT Support Specialist
Delivered efficient IT support, resulting in a 25% increase in productivity.
Leveraged technical skills to reduce hardware malfunction reports by 20%.
Resume Worded University May 2018
Bachelor of Science in Information Technology
Specialized in Network Security and Systems Management
Awards: Resume Worded Academic Excellence Award (Top 5%)
Resume Worded Academic Center June 2020
Certified Information Systems Security Professional (CISSP)
Recognized for developing innovative strategies for system security enhancements
Programming: JavaScript, Python, C++, Shell Scripting, SQL, HTML/CSS
Systems and Networking: Windows/Linux/Mac OS, LAN/WAN, TCP/IP, VPN, Wi-Fi
Ticketing & CRM: Zendesk, Salesforce, Jira Service Desk, Zoho Desk, Freshdesk
Troubleshooting & Support: Hardware Diagnostic, Remote Desktop, OSI Model, Conflict Resolution, Data Recovery
Certifications: Google IT Support Professional Certificate (2021), CompTIA A+ Certification (2019)
Volunteering: Tech Mentor, Coding For All – Volunteer Mentor for aspiring IT professionals
Projects: Built a custom PC with latest hardware and software for optimized gaming experience
Awards: ‘Star Employee of the Year’ – Dell (2019), ‘Rising Star’ – Resume Worded (2021)
Your Name
Technical Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded March 2018 - Present
Senior Technical Specialist
Led the successful integration of novel Wireless Technologies into existing infrastructure, resulting in a 30% increase in network efficiency
Architected robust Disaster Recovery strategies, ensuring zero data loss during unforeseen system failures and downtimes
Streamlined service delivery processes, conforming with ITIL guidelines to boost customer satisfaction by 45%
Managed vendor relationships, negotiating contracts and SLAs to lower costs by 15% while maintaining service quality
Designed and implemented SQL queries for database management, improving data retrieval times by 35%
Microsoft February 2016 - February 2018
Technical Specialist
Revamped company's IP networking strategies, resulting in a 20% boost in network performance and efficiency
Implemented efficient troubleshooting methodologies, reducing system downtime by 25% and increasing overall productivity
Conducted extensive Cisco Systems product testing and integration, resulting in a 10% increase in workflow speed
Administered Windows Server systems for 20+ clients, increasing consistency and reducing troubleshooting tasks by 30%
Delivered projects on time, ranging from network design to solution architecture leading to 20% increase in client satisfaction January 2014 - January 2016
IT Support Officer
Managed Active Directory users and computers, enhancing security and authorization and reducing illicit access by 30%
Aided in implementing VoIP systems, reducing telecommunications costs by 15% and improving call quality
Provided effective technical support, reducing customer complaints by 40% over a span of 1 year
Resume Worded University February 2018
Master of Science - Information Technology
Specialized subject: Advanced Network and System Architecture
Resume Worded Institute January 2014
Bachelor of Science - Computer Science
Courses focussed on Software Development, Data Structures, Microservices Architecture, Computer Networks, Minored in Mathematics
Programming Languages: Python, Java, C++, JavaScript, SQL, Ruby
Operating Systems: Linux, Windows, Mac OS
Data Management: Oracle, MySQL, PostgreSQL, MongoDB
Network Management: DNS Management, Firewalls, VPN, Subnetting
Certifications: Microsoft Certified: Azure Solutions Architect, Cisco Certified Network Professional (CCNP)
Projects: Developed a cloud migration strategy for a large scale application at Microsoft leading to 20% cost savings
Awards: Microsoft Star Performer of the Year for exceptional contribution in the technology solutions domain
Volunteering: Conducted coding bootcamps for non-profit organizations, helping over 200 individuals gain basic coding skills
Your Name
Network Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded June 2018 - Present
Senior Network Specialist
Directed network design and executed Internet Protocol strategies, leading to a 25% improvement in bandwidth efficiency
Spearheaded full-lifecycle project delivery of a complex server virtualization initiative, resulting in 40% faster server response times
Implemented disaster recovery measures, minimizing data loss and subsequent recovery time by 60%
Proficiently managed vendor contracts, reducing IT procurement costs by 20%
Resolved over 1000+ Network related technical issues, attaining a 95% customer satisfaction rate
Cisco May 2016 - May 2018
Network Engineer
Provided technical support for critical network systems issues impacting global domains, reducing downtime by 30%
Managed the successful integration of Voice Over IP technology into client networks with zero interruptions in service
Led a team to implement a new telecommunication infrastructure utilizing Fiber Optics, leading to a 50% improvement in call clarity June 2014 - April 2016
Support Engineer
Oversaw maintenance and administration of 100+ Windows servers, reducing troubleshooting tasks by 15%
Consistently delivered timely project outcomes, managing multiple projects in the areas of Networking, Service Delivery, and Troubleshooting
Successfully provided efficient technical resolutions leading to a 35% reduction in repeat customer concerns
Resume Worded University June 2016
Master of Science in Computer Networking
Concentrated on Advanced Networking Protocols, Network Security, Data Structures
Resume Worded Institute April 2015
Cisco Certified Network Professional (CCNP)
Networking: TCP/IP, MPLS, OSPF, BGP, QoS, Multicast, RIP, Ethernet Technology, VPN
Hardware: Routers, Switches, Firewalls, Access Points, Patch Panels
Software: Cisco IOS, Junos OS, HP Openview, Wireshark, SolarWinds Network Performance Monitor
Programming: Python, Bash, PowerShell, C/C++, Java
Certifications: CompTIA Network+ Certified, CompTIA Security+ Certified
Projects: Lead a team to manage and update the local area network for a manufacturing company
Leadership & Volunteering: Active member of the Open Networking Foundation and contributor to open-source network protocols
Publications: Published a white paper on Network Security in a High Profile Cybersecurity Journal
Your Name
IT Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded July 2019 - Present
Senior IT Support Specialist
Championed the design and implementation of enterprise-level Active Directory infrastructure, enhancing system security and user access control
Performed advanced SQL querying and database management, improving the speed of data retrieval by 40%
Took ownership of the technical support team, implementing ITIL methodologies to achieve a customer satisfaction rate of 90%
Conducted comprehensive IT service management, ensuring business continuity and significantly reducing system downtime by 50%
Dell Technologies May 2016 - June 2019
IT Support Officer
Drove the troubleshooting and restoration of catastrophic system failures, maintaining service delivery during major issues
Assisted in the implementation of Wireless Technologies, improving network reach and overall system performance by 20% January 2014 - April 2016
Junior IT Officer
Managed IT service delivery, meeting established SLA parameters 95% of the time
Provided critical support in data recovery procedures following system crashes, minimizing data loss by 60%
Resume Worded Institute June 2018
Master of Science in Information Systems
Specialization in Cybersecurity
Resume Worded University May 2013
Bachelor of Technology - Information Technology
Honors Graduate, Awarded IT Student of the year 2013
Programming: JavaScript, Python, SQL, PowerShell, Ruby, Bash
Operating Systems: Microsoft Windows, MacOS, Linux, Unix, Android, iOS
Server Administration: VMware, Citrix, Microsoft Exchange, Oracle Database, Active Directory, AWS
Networking: Cisco CCNA, Juniper JNCIA, PaloAlto Networks Certified Network Security, Aruba Certified Solutions Professional (ACSP)
Certifications: Microsoft Certified: Azure Fundamentals, CompTIA Network+, ITIL v4 Foundation
Projects: Led a team to successfully migrate a company's old legacy systems to the cloud, Impact: 40% cost reduction.
Professional Development: Attended yearly cybersecurity conferences to stay updated on new threats and prevention methods
Awards: Received Dell's 'Above and Beyond' Award in recognition of outstanding customer service efforts in 2017.

How do I add skills to a Technical Support Specialist resume?

Review the job posting closely.

Go through the Technical Support Specialist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Linux, Computer Hardware and Windows are possible skills. These are skills you should try to include on your resume.

Add industry skills like Windows Server and Customer Service.

Add other common skills from your industry - such as Troubleshooting, Technical Support and Telecommunications - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like MySQL, Project Management and Sales - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Highlight technical and engineering skills.

It's important to show hiring managers your technical experience, whether that's in your previous Technical Support Specialist roles or other experiences. Try to emphasize your technical and engineering experience through your bullet points.

Show how you have strong attention to detail.

A good Technical Support Specialist has strong attention to detail, so try to include examples of where you handled complex projects or processes.

Use the exact job title.

Try to add the exact job title, Technical Support Specialist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Technical Support Specialist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Technical Support Specialist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Technical Support Specialist Skills and Keywords to Include On Your Resume

Technical Support Specialist Soft Skills

Here are common soft skills that appear on Technical Support Specialist job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Technical Support Specialist Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Logistics Support Specialist

Resume Example
Desktop Support Representative

Resume Example
Desktop Support Analyst

Resume Example
Desktop Support Specialist

Resume Example
Desktop Support Engineer

Resume Example
Software Support Technician

Browse Skills from Similar Jobs

Frequently Asked Questions

What skills should you put on a Technical Support Specialist resume?

Here are some of the most popular skills we see on Technical Support Specialist resumes:

  • Technical Support
  • Windows
  • Troubleshooting
  • Customer Service
  • Computer Hardware
  • Linux
  • Telecommunications
  • Windows Server

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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