Service Desk Technician
Similar Professions

Similar Job Titles to a Service Desk Technician

These job titles are similar to the Service Desk Technician role, and are often used interchangeably by companies. For example, some employers may refer to a Service Desk Technician as either a Service Desk Analyst or a Desktop Support Technician.

Service Desk Analyst
 Extremely Similar Skills
 Very Popular

Skill Similarity

97%

A Service Desk Analyst shares 97% of core skills with a Service Desk Technician.

Skills to develop to transition to this role

ITIL
Virtual Private Network (VPN)
ServiceNow
IT Service Management
Computer Hardware Troubleshooting
Citrix
ServiceNow
ITIL

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Desktop Support Technician
 Extremely Similar Skills
 Very Popular

Skill Similarity

93%

A Desktop Support Technician shares 93% of core skills with a Service Desk Technician.

Skills to develop to transition to this role

Laptops
Printer Support
Microsoft Endpoint Configuration Manager
Desktop Computers
Computer Hardware Troubleshooting
Printer Support
Computer Hardware Troubleshooting
Laptops

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Service Desk Specialist
 Extremely Similar Skills
 Growing

Skill Similarity

95%

A Service Desk Specialist shares 95% of core skills with a Service Desk Technician.

Skills to develop to transition to this role

ServiceNow
Printer Support
Virtual Private Network (VPN)
ITIL
BigHand Digital Dictation
Incident Management
IT Service Management
Virtualization

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Information Technology Support Specialist
 Extremely Similar Skills
 Growing

Skill Similarity

92%

An Information Technology Support Specialist shares 92% of core skills with a Service Desk Technician.

Skills to develop to transition to this role

Computer Hardware Troubleshooting
IT Hardware Support
Printer Support
Desktop Computers
Laptops
Computer Networking
ITIL
IT Hardware Support

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Help Desk Technician
 Extremely Similar Skills
 Growing

Skill Similarity

94%

A Help Desk Technician shares 94% of core skills with a Service Desk Technician.

Skills to develop to transition to this role

Linux
VMware
Servers
Hardware Support
SQL
Microsoft SQL Server
MySQL
Linux

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Information Technology Technician
 Very Similar Skills
 Growing

Skill Similarity

89%

An Information Technology Technician shares 89% of core skills with a Service Desk Technician.

Skills to develop to transition to this role

Servers
Printer Support
IT Hardware Support
Linux
SQL
Servers
VMware
Java

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Service Desk Team Lead
 Very Similar Skills
 Growing

Skill Similarity

84%

A Service Desk Team Lead shares 84% of core skills with a Service Desk Technician.

Skills to develop to transition to this role

ITIL
IT Service Management
Service Desk Management
Service Delivery
Incident Management
Team Leadership
ITIL Certified
Service-Level Agreements (SLA)

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Information Technology Support Technician
 Extremely Similar Skills
 Growing

Skill Similarity

92%

An Information Technology Support Technician shares 92% of core skills with a Service Desk Technician.

Skills to develop to transition to this role

IT Hardware Support
Computer Maintenance
Computer Networking
Linux
Desktop Computers
Printer Support
SQL
Java

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Information Technology Services Specialist
 Extremely Similar Skills
 Growing

Skill Similarity

91%

An Information Technology Services Specialist shares 91% of core skills with a Service Desk Technician.

Skills to develop to transition to this role

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Help Desk Specialist
 Extremely Similar Skills
 Growing

Skill Similarity

94%

A Help Desk Specialist shares 94% of core skills with a Service Desk Technician.

Skills to develop to transition to this role

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Alternative Careers and Related Jobs For a Service Desk Technician

Here is a list of possible career transitions and similar professions a typical Service Desk Technician often moves into, within or outside their industry.

System Administrator
 Fairly Similar Skills
 Very Popular

Skill Similarity

73%

A System Administrator shares 73% of core skills with a Service Desk Technician.

Skills to develop to transition to this role

Domain Name System (DNS)
Servers
Dynamic Host Configuration Protocol (DHCP)
VMware
Linux
Linux System Administration
Red Hat Linux
Amazon Web Services (AWS)

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Information Technology Specialist
 Very Similar Skills
 Very Popular

Skill Similarity

82%

An Information Technology Specialist shares 82% of core skills with a Service Desk Technician.

Skills to develop to transition to this role

MySQL
PHP
Microsoft SQL Server
HTML
SQL
Mikrotik
Web Development
JavaScript

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Technical Support Specialist
 Very Similar Skills
 Growing

Skill Similarity

83%

A Technical Support Specialist shares 83% of core skills with a Service Desk Technician.

Skills to develop to transition to this role

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Technical Support Engineer
 Fairly Similar Skills
 Growing

Skill Similarity

68%

A Technical Support Engineer shares 68% of core skills with a Service Desk Technician.

Skills to develop to transition to this role

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Network Administrator
 Fairly Similar Skills
 Growing

Skill Similarity

70%

A Network Administrator shares 70% of core skills with a Service Desk Technician.

Skills to develop to transition to this role

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High Value Skills to Build as a Service Desk Technician

If you're a Service Desk Technician and are planning to move into a similar profession or alternative career, it's important to build the right skill sets to position you for your next career.

We analyzed thousands of career transitions in your industry and identified the highest value skills to build as a Service Desk Technician. Building these skills will set you up for the most number of the above careers.

  • Domain Name System (DNS)
  • Servers
  • Dynamic Host Configuration Protocol (DHCP)
  • VMware
  • Linux
  • Linux System Administration
  • Red Hat Linux
  • Amazon Web Services (AWS)
  • ITIL
  • Virtual Private Network (VPN)
  • ServiceNow
  • IT Service Management
  • Computer Hardware Troubleshooting
  • Citrix
  • MySQL
  • PHP
  • Microsoft SQL Server
  • HTML
  • SQL
  • Mikrotik

Word Cloud of Skills to Build as a Service Desk Technician

Here is a word cloud of the skills above. Use this as inspiration for the kinds of transferrable skills you need to build to move into a similar profession or alternative career.

Frequently Asked Questions

What are the skills required to become a Technical Support Specialist?

Some skills that are common for a Service Desk Technician transitioning into a Technical Support Specialist role are Customer Service, Linux, Telecommunications, Microsoft Access, SQL, Project Management, MySQL and Team Leadership.

What skills do you need to be a Network Administrator?

As a Service Desk Technician trying to become a Network Administrator, you should develop skills like:

  • Firewalls
  • Servers
  • Linux
  • Domain Name System (DNS)
  • Dynamic Host Configuration Protocol (DHCP)
  • Virtualization
  • VMware
  • Virtual Private Network (VPN)

What are similar jobs to a Service Desk Technician?

Job titles that are especially common for a Service Desk Technician to move into include Technical Support Specialist, Network Administrator, Information Technology Specialist, System Administrator and Technical Support Engineer.

What are the best jobs for a former Service Desk Technician?

Job titles that are especially common for a Service Desk Technician to move into include Information Technology Specialist, System Administrator, Technical Support Specialist, Network Administrator and Technical Support Engineer.

What are examples of job titles that are related to a Service Desk Technician?

Job titles that are related to a Service Desk Technician are:

  • Information Technology Services Specialist
  • Service Desk Analyst
  • Information Technology Support Technician
  • Service Desk Specialist
  • Help Desk Specialist
  • Help Desk Technician
  • Service Desk Team Lead
  • Information Technology Technician
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