Desktop Support Technician

Desktop Support Technician Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Desktop Support Technician job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Active Directory
  • Technical Support
  • Windows 7
  • Computer Hardware
  • Windows 10
  • Troubleshooting
  • Software Installation
  • Windows Server
  • Laptops
  • Windows
  • Printer Support
  • Networking
  • Microsoft Endpoint Configuration Manager
  • Computer Repair
  • Windows XP
  • Remote Desktop
  • Desktop Computers
  • Operating Systems
  • Computer Hardware Troubleshooting
  • System Administration
  • Information Technology
  • Network Administration
  • Office 365
  •   Show full list

Resume Skills: Programming

  • Python (Automate the Boring Stuff)
  • Bash
  • Perl
  • HTML/CSS
  • XML
  • Python
  • JavaScript
  • Bash scripting
  • Java
  • C++
  • SQL
  • HTML
  • CSS

Resume Skills: Hardware

  • PCs
  • Servers
  • Microsoft Office Suite
  • Google Suite
  • Cloud Storage Services
  • Virtual Machines
  • Hardware installation and maintenance
  • software update
  • and configuration
  • Laptops
  • Printers
  • Network Routers
  • Troubleshooting

Resume Skills: Software & Tools

  • PCs
  • Servers
  • Microsoft Office Suite
  • Google Suite
  • Cloud Storage Services
  • Virtual Machines
  • Hardware installation and maintenance
  • software update
  • and configuration
  • Google Workspace
  • Remote Desktop
  • VMware
  • Active Directory

Resume Skills: Network Tools

  • SonicWall
  • F5 Load Balancer
  • Cisco IOS
  • Wireshark
  • Nagios
  • NetBrain

Resume Skills: Operating Systems

  • Windows Server
  • Unix
  • Linux (Red Hat, Ubuntu, CentOS)
  • macOS
  • Windows
  • Linux
  • MacOS
  • UNIX

Resume Skills: Problem-Solving

  • Network Troubleshooting
  • Performance Tuning
  • Disaster Recovery
  • Data Management
  • Security Considerations

Resume Skills: Networking

  • TCP/IP
  • LAN/WAN
  • VPN
  • Wireless Networking
  • Firewalls
  • DNS
  • DHCP

Resume Skills: Network Troubleshooting

  • Router and switch configuration
  • OSI model
  • TCP/IP
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Desktop Support Technician Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Desktop Support Technician Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Desktop Support Technician
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com January 2022 - Present
Desktop Support Technician
Revamped company's approach to Software Installation, leveraging my knowledge in system administration, which improved efficiency by 25%.
Executed troubleshooting of Windows 10 and Windows Server, reducing system downtime by 30%, improving productivity.
Upgraded 200+ laptops' Operating Systems from Windows XP to Windows 10 with zero interruption to end-users' daily operations.
Designed a more effective protocol for Printer Support, reducing related tickets by 20%.
Operated and monitored Active Directory performance, resulting in a 30% decrease in login issues across the company.
Resume Worded March 2020 - December 2021
IT Support Specialist
Boosted technical support efficiency by 15% through effective use of the Microsoft Endpoint Configuration Manager.
Implemented firm-wide procedure for Computer Hardware Troubleshooting, enhancing system reliability by 20%.
Streamlined remote assistance process for desktop computers, reducing wait time for help by 10%.
Apple Inc October 2018 - February 2020
Entry-level Computer Repair Technician
Repaired over 500 Windows and Mac systems within first year, surpassing team average by 15%.
Established new protocol for handling Customer Returns, slashing processing times by 20%.
Improved team's knowledge of Windows 7 through ongoing training efforts, enhancing overall service quality.
EDUCATION
Resume Worded Institute March 2020
Cisco Certified Network Associate (CCNA)
Specialized in troubleshooting, network designing, and security.
Resume Worded University May 2018
Bachelor of Science in Information Technology
Graduated Cum Laude
Capstone Project: Developed a server maintenance system
SKILLS
Operating Systems: Windows, Linux, macOS
Programming: Python, JavaScript, Bash scripting
Network Troubleshooting: Router and switch configuration, OSI model, TCP/IP
Hardware & Software: Hardware installation and maintenance, software update, and configuration
OTHER
Certifications: CompTIA A+ Certification (2022), Microsoft Certified: Azure Administrator Associate (2020)
Professional Development: Continually engaged in self-learning through online platforms like Coursera and Udemy.
Conferences & Seminars: Attended the annual RSA Conference 2021
Volunteer Work: Provided pro bono IT advice and troubleshooting while volunteering at local community centers.
Your Name
IT Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded December 2021 - Present
IT Support Specialist
Enhanced Client Networking by 15%, leading to improved communication.
Revitalized use of system administration tools to improve IT infrastructure, leading to a 20% decline in service tickets.
Introduced new Computer Hardware training sessions which lifted first-call resolution rates by 17%.
Upgraded 150+ office systems from Windows 7 to Windows 10, contributing to overall productivity.
Leveraged Microsoft Endpoint Configuration Manager to boost device security, resulting in a 30% decline in breaches.
Coached.com May 2019 - November 2021
Desktop Support Technician
Reduced technical issues by integrating a tech troubleshooting team, improving customer satisfaction by 25%.
Facilitated a 20% improvement in software installation times through the development of a unified deployment process.
Mastered remote desktop protocols which lead to a 15% improvement in remote service response times.
Microsoft January 2018 - April 2019
Customer Support Agent
Achieved a 95% customer satisfaction score through comprehensive problem solving.
Curated detailed hardware troubleshooting guides, reducing customer callbacks by 10%.
Managed Active Directory for account creation and deletion, decreasing user setup time by 20%.
EDUCATION
Resume Worded University May 2017
Bachelor of Science - Computer Science
Focus on Network and System Administration
Received Dean's Honor for outstanding academic performance
Resume Worded Institute January 2018
Microsoft Certified: Azure Fundamentals
Successfully completed the certification while working part-time at Microsoft
SKILLS
Operating Systems: Windows, Linux, MacOS, UNIX
Networking: TCP/IP, LAN/WAN, VPN, Wireless Networking, Firewalls, DNS, DHCP
Hardware & Software: PCs, Servers, Microsoft Office Suite, Google Suite, Cloud Storage Services, Virtual Machines
Programming Languages: HTML, CSS, JavaScript, Python
OTHER
Certifications: CompTIA A+ (2020), Cisco Certified Networking Associate (CCNA) (2019)
Volunteering: CoderDojo (Mentored youngsters on programming basics and problem-solving)
Projects: Created a personal blog to document troubleshooting tips and best practices, achieving over 10,000 unique monthly readers
Leadership: Led a team of four in executing a successful network overhaul at Desktop Coached.com

How do I add skills to a Desktop Support Technician resume?

1
Review the job posting closely.

Go through the Desktop Support Technician posting you're applying to, and identify hard skills the company is looking for. For example, skills like Windows Server, Windows 7 and Computer Hardware are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Troubleshooting and Technical Support.

Add other common skills from your industry - such as Active Directory, Windows 10 and Software Installation - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Desktop Computers, Printer Support and System Administration - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Emphasize your communication skills.

Communication is often an important component of the role of a Desktop Support Technician, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

5
Use the exact job title.

Try to add the exact job title, Desktop Support Technician, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Desktop Support Technician Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Desktop Support Technician job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Desktop Support Technician Skills and Keywords to Include On Your Resume

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Desktop Support Technician Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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Frequently Asked Questions

What skills do hiring managers want to see on a Desktop Support Technician resume?

Some popular Desktop Support Technician hard skills are Active Directory, Technical Support, Windows 7, Computer Hardware, Windows 10, Troubleshooting, Software Installation and Windows Server.

Depending on the job you apply to, skills like Printer Support, Laptops, System Administration, Computer Repair and Desktop Computers can also be good to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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