Technical Support Engineer

Technical Support Engineer Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Technical Support Engineer job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Technical Support
  • Troubleshooting
  • Networking
  • Active Directory
  • Windows Server
  • Operating Systems
  • Windows
  •  Find out what your resume's missing
  • Software Installation
  • System Administration
  • Servers
  • Computer Hardware
  • Network Administration
  • Microsoft Access
  • Engineering
  • Telecommunications
  • Virtual Private Network (VPN)
  • Office 365
  • IT Service Management
  • Project Management
  • Testing
  • Linux
  • SQL
  • Domain Name System (DNS)
  • Dynamic Host Configuration Protocol (DHCP)
  • Internet Protocol Suite (TCP/IP)
  • VMware
  • Customer Service

  •   Show full list

Resume Skills: Network

  • VPN
  • Firewalls
  • Intrusion Detection Systems
  • Secure Socket Layer (SSL)
  • Active Directory
  • Remote Access
  • VMWare
  • VLAN
  • TCP/IP
  • Cisco IOS
  • Firewall Administration
  • SSH
  • Telnet
  • FTP
  • DNS
  • DHCP
  • Ethernet
  • Wireless Routers
  • LAN
  • WAN
  • HTTP
  • SMTP
  •  Match your resume to these skills

Resume Skills: Software & Tools

  • VPN
  • Firewalls
  • Intrusion Detection Systems
  • Secure Socket Layer (SSL)
  • SSH
  • TCP/IP
  • DNS
  • DHCP
  • Ethernet
  • Wireless Routers
  • Cisco IOS
  • Juniper JUNOS
  • Wireshark
  • Linux/Unix
  • Microsoft Windows Server
  • MS Office
  • Google Workspace
  • Jira
  • Zendesk
  • JIRA
  • Git
  • Jenkins
  • Docker
  • VMware
  • Salesforce
  •  Match your resume to these skills

Resume Skills: Programming

Resume Skills: Cloud

Resume Skills: Software

Resume Skills: Operating Systems

Resume Skills: Administration Tools

Resume Skills: Technical

Resume Skills: Technical Tools

Resume Skills: Database Management

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Technical Support Engineer Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Technical Support Engineer Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Select a free resume example
Your Name
Technical Support Engineer
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded June 2020 - Present
Senior Technical Support Engineer
Engineered a comprehensive system overhaul, streamlining the IT Service Management processes, and subsequently reducing ticket solving time by 30%
Led testing and implementation of Windows Server updates company-wide, enhancing server security by 40%
Implemented Network Administration techniques reducing network downtime by approximately 20%
Formulated and executed a technical support plan that resulted in a 95% user satisfaction rate
Supervised a five-member team in troubleshooting and resolving advice, significantly improving overall team efficiency
IBM January 2018 - May 2020
Technical Support Engineer
Increased software installation efficiency by 25% by introducing custom scripts
Leveraged Active Directory services to secure the Windows environment, reducing unauthorized access by 40%
Used Linux system administration knowledge to manage and troubleshoot over 100 complex server issues
Implemented a new VPN, improving remote work accessibility while ensuring the system security April 2016 - December 2017
Junior Network Engineer
Decreased network disruption by 10% by establishing a new standard for network configuration
Assisted senior engineers in operating system installations and upgrades, reducing OS related errors by 15%
Managed and maintained Office 365 and other cloud-based system, improving system uptime by 20%
Resume Worded University May 2020
Master of Science in Network Engineering
Major courses: Advanced Networking Protocols, IoT Network Security
Resume Worded Academic Center August 2019
Cisco Certified Network Professional (CCNP) - Enterprise
Specialized in advanced routing, security, and automation
Networking and Security: VPN, LAN/WAN, Firewalls, Intrusion Detection Systems, Secure Socket Layer (SSL)
Programming: Python, JavaScript, PowerShell, SQL, Bash, Shell
Software & Tools: Cisco IOS, Juniper JUNOS, Wireshark, TCP/IP, Linux/Unix, Microsoft Windows Server
Cloud Platforms: AWS, Azure, Google Cloud Platform, IBM Cloud
Certifications: AWS Certified Advanced Networking - Specialty (2021), ITIL® Foundation Certificate in IT Service Management (2018)
Projects: Led a project on cloud migration for a large financial firm, reducing their operational expenses by 20%
Leadership & Volunteering: Mentor at Girls Who Code, encouraging young girls to pursue careers in tech
Awards: IBM Brawnfield Award for Excellence, for substantial contributions to the tech department (2019)
Your Name
IT Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded May 2019 - Present
IT Support Manager
Managed an IT support team of 8, improving ticket resolution time by 35%
Utilized project management skills to oversee the company-wide launch of Office 365, resulting in increased remote work efficiency
Designed and implemented a new IT service management system, decreasing system downtime by 15%
Successfully maintained an average user satisfaction rate of 98% across a range of software and hardware issues
Coordinated testing and quality control, reducing system failures by 20%
Microsoft January 2017 - April 2019
Systems Administrator
Successfully maintained and configured servers leading to a system uptime of 99.9%
Oversaw the successful transition to Windows Server, resulting in a 30% increase in system performance
Managed and mitigated cybersecurity risks, leading to a 45% reduction in security incidents
Implemented, maintained, and troubleshot company-wide VPN leading to increased remote access security January 2014 - December 2016
IT Support Specialist
Increased user satisfaction rate by 20% by providing prompt and efficient technical support
Accelerated hardware trouble resolution time by 30% through implementation of an advanced diagnostic tool
Aided in the management of network administration leading to improved network functionality
Assisted in running frequent system updates and tests to ensure optimal system performance
Resume Worded University December 2016
Master of Science – Information Technology
GPA: 3.8/4, Specialization in IT Project Management
Resume Worded Institute May 2013
Bachelor's Degree in Computer Science
GPA: 3.7/4, Dean's List 2011 and 2012
Minor: Cyber Security
Software: Microsoft 365, Sharepoint, AutoCAD, IBM SPSS, Adobe Photoshop, McAfee AV Software
Networking: Active Directory, Remote Access, VMWare, Firewalls, VPN, VLAN
Operating Systems: Windows, Linux, MacOS, iOS, Android
Programming: Python, Java, HTML, CSS, JavaScript, SQL
Certifications: CompTIA A+ Certification, Microsoft Certified: Azure Fundamentals
Projects: Developed and maintained 10+ in-house applications at
Leadership & Volunteering: Volunteer IT Specialist for the Non-Profit Organization -
Your Name
System Administrator
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded July 2018 - Present
Lead System Administrator
Led a team of 4 system administrators, increasing overall system performance by 20%
Implemented advanced Windows and Linux system administration techniques, decreasing system failure by 25%
Upgraded and maintained company server, increasing server uptime by 99.8%
Developed an Active Directory strategy, reducing unauthorized access by 50%
Managed system upgrades across various departments, significantly improving system efficiency and user satisfaction
Google June 2016 - June 2018
Server Engineer
Monitored and managed over 500 server performance indexes, reducing the system disruptions by 15%
Improved server efficiency by 25% through regular hardware and software upgrades
Increased server security by 40% by introducing advanced access controls
Established emergency measures and incident response management, reducing system recovery time by 30% January 2014 - April 2016
System Administrator
Implemented strategic system configurations and maintained productivity for Windows users, resulting in 10% improvement in overall user productivity
Strengthened system defenses and reduced downtime by 20% by initiating Operating Systems updates
Enhanced system monitoring, facilitating early detection, and resolution of system issues
Resume Worded University Jan 2018
Master of Computer Science – System Administration
Received the Chancellor's Award for Excellence in Systems Administration
Resume Worded Institute May 2014
Certification of Professional Competency in Linux, Red Hat
Completed with Distinction while working full-time at
Operating Systems: Linux, UNIX, Windows Server
Networking: TCP/IP, Cisco IOS, Firewall Administration, VLAN
Administration Tools: VMWare, Red Hat, Microsoft SQL Server, Firewall, Apache, PowerShell
Technical Skills: System Monitoring, Hardware Maintenance, Data Backup and Recovery, Security Configuration, Troubleshooting
Certifications: Certified System Administrator in Solaris (2017), Certified in Cisco Networking (2016)
Leadership & Volunteering: Mentor at Cybersecurity & Infrastructure Security Agency (CISA), Volunteer at
Projects: Developed cloud-based data storage solution that improved efficiency by 40%; Setup and managed a robust network for a local non-profit
Your Name
Customer Service Engineer
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE June 2019 - Present
Senior Customer Service Engineer
Engineered a customer service process using superior technical support skills, resulting in a 35% increase in overall customer satisfaction.
Revolutionized the data center maintenance procedure, reducing system downtime by 42% and significantly improving the network's reliability.
Pioneered the adoption of extensive troubleshooting methodologies, significantly reducing time spent on service calls and increasing service completion speed by 29%.
Led a cross-functional team to implement modern software installation techniques, improving task efficiency by 40%.
Mastered the use of advanced medical imaging technologies, enhancing product performance and durability and setting a benchmark in the medical devices market.
Microsoft May 2015 - May 2019
Customer Service Engineer
Skillfully diagnosed and performed hardware diagnostics, which reduced customer complaint rate by 33%.
Overhauled troubleshooting activities with advanced engineering strategies, increasing system lifespan and reliability.
Integrated new networking features into the Windows platform, simplifying user interface and raising user satisfaction rate by 23%.
Resume Worded September 2012 - April 2015
Junior Customer Service Engineer
Streamlined field service operations by introducing biomedical engineering practices; this reduced equipment failures by 28%.
Undertook extensive testing of new products, significantly reducing the rate of returned items by 19%.
Resume Worded Institute April 2019
Certified Customer Service Professional (CCSP)
Courses covered: Customer expectations management, service quality standards
Resume Worded University June 2012
Bachelor of Science - Information Technology
Focused studies: Systems support and project management
Awards: Top company project awarded ('AirOffice Beyond')
Software Tools: Salesforce Service Cloud, Zendesk Support Suite, Jira Service Management, Microsoft Dynamics 365, Pipedrive, LiveChat, Intercom
Technical Skills: Troubleshooting, Hardware installation, Software installation & update, Cloud computing, Network setup & maintenance, SQL
Productivity Tools: Microsoft Office Suite, Google Workplace, Trello, Asana, Slack
Languages: English (Native), Spanish (Fluent), French (Conversational)
Certifications: ITIL Foundation Certification (2022), Cisco Certified Network Associate (CCNA) (2014)
Leadership & Volunteering: Volunteer IT specialist at local public library, Mentored young IT enthusiasts at community youth center
Projects: Developed an internal CRM tool for the sales division at Microsoft, lowering response time by 20%
Awards: Won 'Best Customer Service Improvement' award at Microsoft in 2017
Your Name
Field Service Engineer
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded March 2020 - Present
Senior Field Service Engineer
Devised customer-focused service strategies that led to a 30% reduction in maintenance and repair costs.
Played a crucial role in product testing, increasing product reliability by 25% and customer confidence.
Leveraged knowledge in DICOM standards to provide innovative solutions, improving customer experience and earning a 10% increase in customer retention rate.
Capitalized on engineering principles to revamp hardware and networking systems, leading to a 20% boost in overall system performance.
Pioneered the use of new field service technologies which resulted in a 45% increase in first-time problem resolution.
Google August 2015 - February 2020
Field Service Engineer
Adapted quickly to advances in computer hardware and increased efficiency by 19%.
Developed a new software installation protocol that led to a 15% decrease in assistance requests.
Effectuated a 24% decrease in repair times by employing comprehensive hardware diagnostics. June 2013 - July 2015
Junior Field Service Engineer
Assisted in the integration of advanced testing practices, reducing product defects by 11%.
Leveraged superior networking skills, achieving a track record of resolving 65% of system issues on first call.
Resume Worded University May 2013
Master of Engineering - Electronics and Communications
Specialization in Digital Systems and Networks
Resume Worded Institute August 2010
Certification in Networking and Cybersecurity
Hands-on experience with network hardware and protocols
Part-time course alongside professional roles
Networking: Cisco Networking (CCNA), Juniper Networks, Network Security, Unified Communications (UC), VoIP, SIP
Hardware: Server Maintenance, Printer Repair, Network Component Assembly, Troubleshooting, Diagnostics, Testing
Software: Windows Server, Linux, VMWare, MS Office, AutoCAD, Oracle, VPN
Languages: English (Native), Spanish (Fluent)
Certifications: CCNP Certification (2020), CompTIA A+ Certification (2018)
Projects: Developed a new intranet system for Resume Worded increasing internal communication efficiency by 30%.
Volunteering: Mentor - National Society of Black Engineers, providing career guidance and support to aspiring Engineers.
Continuing Education: Attended Wireless Network Security Workshop (2021), Cloud Computing Seminar (2020)
Awards: Awarded 'Engineer of the Year' by Google (2018) and 'MVP Engineer' by (2015)
Your Name
Technical Support Engineer
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE January 2018 - Present
Senior Technical Support Engineer
Devised a novel Windows server maintenance routine, achieving a 38% increase in server uptime.
Facilitated seamless integration of manufacturing systems by designing an innovative data center framework, improving process efficiency by 33%.
Mentored the technical support team, leading to a 20% increase in overall team productivity.
Exhibited prowess in electronics, designing modern, efficient diagnostic systems, resulting in a 25% reduction in service times.
Utilized practical medical imaging techniques to support users, leading to an 8% drop in troubleshooting requests.
Apple January 2015 - December 2017
Technical Support Engineer
Employed a meticulous approach to hardware diagnostics, reducing maintenance times by 18%.
Leveraged technical support skills to provide quick resolution for complex issues, improving customer service rating.
Introduced innovative software installation strategies, minimizing installation times by 15%.
Resume Worded June 2012 - December 2014
Junior Technical Support Engineer
Applied engineering fundamentals to manage routine troubleshooting tasks, improving system efficiency by 12%.
Assisted in the testing phase of product development, reducing post-launch issues by 17%.
Resume Worded Institute June 2012
Master of Science in Information Systems Technology
Concentration: Advanced IT Project Management & Systems Development
Resume Worded Academic Center February 2011
Certified IT Specialist (CITS)
Specialization: Systems Management, Network Integration
Technical Tools: Remote Desktop, Bandspeed, Altiris, RedGate, AutoMate
Operating Systems: Windows, MacOS, Linux, iOS, Android
Programming Languages: Java, JavaScript, C++, Python, HTML, CSS
Database Management: Oracle, MySQL, SQL Server, PostgreSQL, MongoDB
Certifications: Cisco Certified Network Associate (CCNA), Proactive Support Professional at Apple (ACSP)
Volunteering: Tech Advisor at local community center, Mentor for 'Girls who Code' program
Projects: Developed AI powered technical support chatbot solution, Led cloud migration project at
Awards: Apple Outstanding Performance Award 2017, Top Contributor for technical support at Resume Worded 2014

How do I add skills to a Technical Support Engineer resume?

Review the job posting closely.

Go through the Technical Support Engineer posting you're applying to, and identify hard skills the company is looking for. For example, skills like Windows, Operating Systems and Windows Server are possible skills. These are skills you should try to include on your resume.

Add industry skills like Networking and Technical Support.

Add other common skills from your industry - such as Active Directory, Troubleshooting and Software Installation - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Testing, Internet Protocol Suite (TCP/IP) and Customer Service - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Highlight technical and engineering skills.

It's important to show hiring managers your technical experience, whether that's in your previous Technical Support Engineer roles or other experiences. Try to emphasize your technical and engineering experience through your bullet points.

Highlight any software engineering or development experience.

Programming and software development are common skill sets for Technical Support Engineer roles, so try to highlight related accomplishments in your summary, work experience or skills sections.

Use the exact job title.

Try to add the exact job title, Technical Support Engineer, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Technical Support Engineer Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Technical Support Engineer job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Technical Support Engineer Skills and Keywords to Include On Your Resume

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Technical Support Engineer Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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Frequently Asked Questions

What are the top skills you should add to your Technical Support Engineer resume?

The most common skills and keywords we found on Technical Support Engineer resumes and job postings were Technical Support, Troubleshooting, Networking, Active Directory, Windows Server, Operating Systems, Windows and Software Installation.

Skills like System Administration, Telecommunications, Customer Service, Testing and Internet Protocol Suite (TCP/IP) also appeared on related job postings.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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