Skill Profile

Service Desk Specialist

Improve your resume's success rate by using these Service Desk Specialist skills and keywords.

Service Desk Specialist Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Service Desk Specialist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

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Active Directory
Service Desk
Technical Support
Troubleshooting
Windows 7
Windows 10
Computer Hardware

Find out what your resume's missing

ServiceNow
Windows
Information Technology
Windows Server
Microsoft Exchange
Networking
Printer Support
Virtual Private Network (VPN)
Office 365
Software Installation
System Administration
Remote Desktop
Network Administration
ITIL
BigHand Digital Dictation
Incident Management
IT Service Management
Virtualization
Service Delivery
VMware

Resume Skills: Ticketing & CRM

ServiceNow
ZenDesk
Jira
Freshdesk
ManageEngine
Remedy ITSM
Zendesk
Salesforce
Jira Service Desk
Zoho Desk

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Resume Skills: Networking

TCP/IP
MPLS
DNS/DHCP
VPN
LAN/WAN
Windows/Linux/Mac OS
Wi-Fi

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Resume Skills: Technical

Windows 10
MacOS
Linux
Office 365
SharePoint
Jenkins

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Resume Skills: Security

Firewalls
Antivirus
Encryption tools
Vulnerability Assessment
Penetration Testing

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Resume Skills: Programming

JavaScript
Python
C++
Shell Scripting
SQL
HTML/CSS

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Resume Skills: Troubleshooting & Support

Hardware Diagnostic
Remote Desktop
OSI Model
Conflict Resolution
Data Recovery

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Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Service Desk Specialist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

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Sample Service Desk Specialist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template

Your Name

Service Desk Specialist

City, Country • (123) 456-789 • [email protected] • linkedin.com/in/your-profile

EXPERIENCE

Resume Worded August 2021 - Present

Service Desk Specialist

Streamlined the resolution process of IT incidents by 30% by implementing a standard ITIL framework to approach and solve technical problems.

Initiated an effective system upgrade, migrating 70+ workstations from Windows 7 to Windows 10 successfully, with minimal downtime.

Reduced ticket resolution time by 40% by utilizing ServiceNow to prioritize and manage service desk requests efficiently.

Provided technical assistance for the Microsoft Exchange, Office 365, achieving a 98% success rate in first-time fixes.

Upheld the company's network security by installing and configuring a Virtual Private Network, resulting in a 20% decrease in cybersecurity threats.

Coached.com January 2019 - July 2021

Senior Technical Support Analyst

Increased team efficiency by 25% by administering training on technical aspects, including Active Directory, Windows Server, and Computer Hardware.

Conducted successful software installation and troubleshooting, reducing software-related issues by 35%.

Managed remote desktop support for off-site employees, resulting in a boost in productivity by 20%.

EDUCATION

Resume Worded Institute July 2020

Certified Information Systems Security Professional (CISSP)

Recognized globally as a standard of achievement for security professionals

Resume Worded University May 2018

Bachelor of Science in Information Technology

Specialization in Network Security

Awards: Dean’s List for academic excellence (Top 10%)

SKILLS

Technical Skills: Windows 10, MacOS, Linux, Office 365, SharePoint, Jenkins

Ticketing Tools: ServiceNow, ZenDesk, Jira, Freshdesk, ManageEngine, Remedy ITSM

Networking: TCP/IP, MPLS, DNS/DHCP, VPN, LAN/WAN

Security: Firewalls, Antivirus, Encryption tools, Vulnerability Assessment, Penetration Testing

OTHER

Certifications: CompTIA A+ (2021), ITIL Foundation Certification in IT Service Management (2021)

Projects: Implemented a new IT ticketing system at Coached.com, leading to a 20% improvement in service resolution efficiency

Memberships: IT Service Management Forum (itSMF), Information Systems Audit and Control Association (ISACA)

Volunteering: Mentor at Girls Who Code, inspiring young females to pursue technical careers

Your Name

Technical Support Representative

City, Country • (123) 456-789 • [email protected] • linkedin.com/in/your-profile

EXPERIENCE

Google May 2022 - Present

Technical Support Representative

Achieved a 90% customer satisfaction rate by offering comprehensive computer hardware and network troubleshooting.

Improved the efficiency of the service desk by 38% through the strategic use of Information Technology and Networking skills.

Configured and maintained Windows 10 systems, reducing system-related issues by 40%.

Used ServiceNow to effectively manage service desk requests, leading to a 35% decrease in ticket resolution time.

Resolved issues related to Microsoft Exchange and Office 365 with a 97% success rate.

Resume Worded July 2020 - April 2022

Help Desk Analyst

Improved system administration by carrying out regular system analysis and optimization, leading to a 45% decrease in system crashes.

Streamlined printer support, reducing printer-related issues by 30%.

Managed the network administration, leading to a marked enhancement in network reliability.

Dell June 2018 - June 2020

IT Support Specialist

Delivered efficient IT support, resulting in a 25% increase in productivity.

Leveraged technical skills to reduce hardware malfunction reports by 20%.

EDUCATION

Resume Worded University May 2018

Bachelor of Science in Information Technology

Specialized in Network Security and Systems Management

Awards: Resume Worded Academic Excellence Award (Top 5%)

Resume Worded Academic Center June 2020

Certified Information Systems Security Professional (CISSP)

Recognized for developing innovative strategies for system security enhancements

SKILLS

Programming: JavaScript, Python, C++, Shell Scripting, SQL, HTML/CSS

Systems and Networking: Windows/Linux/Mac OS, LAN/WAN, TCP/IP, VPN, Wi-Fi

Ticketing & CRM: Zendesk, Salesforce, Jira Service Desk, Zoho Desk, Freshdesk

Troubleshooting & Support: Hardware Diagnostic, Remote Desktop, OSI Model, Conflict Resolution, Data Recovery

OTHER

Certifications: Google IT Support Professional Certificate (2021), CompTIA A+ Certification (2019)

Volunteering: Tech Mentor, Coding For All – Volunteer Mentor for aspiring IT professionals

Projects: Built a custom PC with latest hardware and software for optimized gaming experience

Awards: ‘Star Employee of the Year’ – Dell (2019), ‘Rising Star’ – Resume Worded (2021)

How do I add skills to a Service Desk Specialist resume?

Review the job posting closely.

Go through the Service Desk Specialist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Active Directory, Service Desk and Technical Support are possible skills. These are skills you should try to include on your resume.

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Add industry skills like Windows 7 and Windows 10.

Add other common skills from your industry - such as ServiceNow, Troubleshooting and Computer Hardware - into your resume if they're relevant.

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Add skills into your work experience.

Incorporate skills - like Virtualization, Windows and Virtual Private Network (VPN) - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

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Emphasize your communication skills.

Communication is often an important component of the role of a Service Desk Specialist, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

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Show how you have strong attention to detail.

A good Service Desk Specialist has strong attention to detail, so try to include examples of where you handled complex projects or processes.

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Use the exact job title.

Try to add the exact job title, Service Desk Specialist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

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Word Cloud for Service Desk Specialist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Service Desk Specialist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Service Desk Specialist Skills and Keywords to Include On Your Resume

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual Service Desk Specialist recruiter sees it. For free.

Service Desk Specialist Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Customer Service Representative

Customer Service Representative Resume Sample

Go to Resume Page

Download this resume template

Get Template (Word + Google Docs)

Overview

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

Tips on why this template works

Strong action verbs and tangible results in customer support

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

Also see: Effective Action Verbs for your Resume

Strong action verbs and tangible results in customer support - Customer Service Representative Resume

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Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Also see: How to List Your Education on a Resume

Education and skills related to customer support fields - Customer Service Representative Resume

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Resume Example
Customer Service Manager

Go to Resume Page

Download this resume template

Get Template (Word + Google Docs)

Overview

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

Tips on why this template works

Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

Also see: Recruiter View: How To Show Leadership Skills on Your Resume

Leadership-oriented work experience, essential for customer service managers - Customer Service Manager Resume

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Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Also see: How To Use the STAR Method To Write the Perfect Resume

Detailed bullet points with measurable results, using metrics core to customer support - Customer Service Manager Resume

Expand

Resume Example
Customer Service Supervisor

Customer Service Supervisor Resume Sample

Go to Resume Page

Download this resume template

Get Template (Word + Google Docs)

Overview

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

Tips on why this template works

Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

Also see: How To Say You Manage Employees on a Resume

Includes management skills, core to customer support teams - Customer Service Supervisor Resume

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Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Also see: How to Show Promotions on Your Resume

Promotions and awards demonstrate past success and track record - Customer Service Supervisor Resume

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Frequently Asked Questions

What skills do hiring managers want to see on a Service Desk Specialist resume?

Here are some of the most popular skills we see on Service Desk Specialist resumes:

Active Directory
Service Desk
Technical Support
Troubleshooting
Windows 7
Windows 10
Computer Hardware
ServiceNow

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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Resume Worded | Resume Skills

Skill Profile

Service Desk Specialist

Improve your resume's success rate by using these Service Desk Specialist skills and keywords.

Jump To

Looking for keywords for a specific job? Search for your job title here.

© 2025 Resume Worded. All rights reserved.

Service Desk Specialist Resume Keywords and Skills (Hard Skills)

Resume Skills: Ticketing & CRM

Resume Skills: Networking

Resume Skills: Technical

Resume Skills: Security

Resume Skills: Programming

Resume Skills: Troubleshooting & Support

Compare Your Resume To These Service Desk Specialist Skills (ATS Scan)

Sample Service Desk Specialist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

How do I add skills to a Service Desk Specialist resume?

Word Cloud for Service Desk Specialist Skills & Keywords

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual Service Desk Specialist recruiter sees it. For free.

Service Desk Specialist Resume Templates

Resume Example
Customer Service Representative

Resume Example
Customer Service Manager

Resume Example
Customer Service Supervisor

Resume Example
Entry Level Customer Service Representative

Resume Example
Field Service Technician

Resume Example
Environmental Service Technician

Browse Skills from Similar Jobs

Frequently Asked Questions

What skills do hiring managers want to see on a Service Desk Specialist resume?

Target your Resume to a Job Description

© 2025 Resume Worded. All rights reserved.

Resume Worded | Resume Skills

Skill Profile

Service Desk Specialist

Improve your resume's success rate by using these Service Desk Specialist skills and keywords.

Jump To

Looking for keywords for a specific job? Search for your job title here.

© 2025 Resume Worded. All rights reserved.

Service Desk Specialist Resume Keywords and Skills (Hard Skills)

Resume Skills: Ticketing & CRM

Resume Skills: Networking

Resume Skills: Technical

Resume Skills: Security

Resume Skills: Programming

Resume Skills: Troubleshooting & Support

Compare Your Resume To These Service Desk Specialist Skills (ATS Scan)

Sample Service Desk Specialist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

How do I add skills to a Service Desk Specialist resume?

Word Cloud for Service Desk Specialist Skills & Keywords

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual Service Desk Specialist recruiter sees it. For free.

Service Desk Specialist Resume Templates

Resume Example Customer Service Representative

Download this resume template

Overview

Tips on why this template works

Strong action verbs and tangible results in customer support

Education and skills related to customer support fields

Resume Example Customer Service Manager

Download this resume template

Overview

Tips on why this template works

Leadership-oriented work experience, essential for customer service managers

Detailed bullet points with measurable results, using metrics core to customer support

Resume Example Customer Service Supervisor

Download this resume template

Overview

Tips on why this template works

Includes management skills, core to customer support teams

Promotions and awards demonstrate past success and track record

Resume Example Entry Level Customer Service Representative

Download this resume template

Overview

Tips on why this template works

Put your education at the top for entry-level roles

Relevant experience, skills, and projects highlighting transferrable customer support skills

Resume Example Field Service Technician

Download this resume template

Overview

Tips on why this template works

Demonstrate growth in your service technician promotions

Use numbers to demonstrate the impact you had as a service technician

Resume Example Environmental Service Technician

Download this resume template

Overview

Tips on why this template works

Continuing education as an Environmental Service Technician

Use keywords aligned with environmental service technician jobs

Browse Skills from Similar Jobs

Frequently Asked Questions

What skills do hiring managers want to see on a Service Desk Specialist resume?

Target your Resume to a Job Description

© 2025 Resume Worded. All rights reserved.

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Find out what keywords recruiters search for. These keywords will help you beat resume screeners (i.e. the Applicant Tracking System).

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Resume Example
Customer Service Representative

Resume Example
Customer Service Manager

Resume Example
Customer Service Supervisor

Resume Example
Entry Level Customer Service Representative

Resume Example
Field Service Technician

Resume Example
Environmental Service Technician