Service Desk Specialist

Service Desk Specialist Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Service Desk Specialist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Active Directory
  • Service Desk
  • Technical Support
  • Troubleshooting
  • Windows 7
  • Windows 10
  • Computer Hardware
  • ServiceNow
  • Windows
  • Information Technology
  • Windows Server
  • Microsoft Exchange
  • Networking
  • Printer Support
  • Virtual Private Network (VPN)
  • Office 365
  • Software Installation
  • System Administration
  • Remote Desktop
  • Network Administration
  • ITIL
  • BigHand Digital Dictation
  • Incident Management
  • IT Service Management
  • Virtualization
  • Service Delivery
  • VMware
  •   Show full list

Resume Skills: Ticketing & CRM

  • ServiceNow
  • ZenDesk
  • Jira
  • Freshdesk
  • ManageEngine
  • Remedy ITSM
  • Zendesk
  • Salesforce
  • Jira Service Desk
  • Zoho Desk

Resume Skills: Networking

  • TCP/IP
  • MPLS
  • VPN
  • Windows/Linux/Mac OS
  • Wi-Fi

Resume Skills: Technical

  • Windows 10
  • MacOS
  • Linux
  • Office 365
  • SharePoint
  • Jenkins

Resume Skills: Security

  • Firewalls
  • Antivirus
  • Encryption tools
  • Vulnerability Assessment
  • Penetration Testing

Resume Skills: Programming

  • JavaScript
  • Python
  • C++
  • Shell Scripting
  • SQL

Resume Skills: Troubleshooting & Support

  • Hardware Diagnostic
  • Remote Desktop
  • OSI Model
  • Conflict Resolution
  • Data Recovery
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Service Desk Specialist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Service Desk Specialist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Service Desk Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded August 2021 - Present
Service Desk Specialist
Streamlined the resolution process of IT incidents by 30% by implementing a standard ITIL framework to approach and solve technical problems.
Initiated an effective system upgrade, migrating 70+ workstations from Windows 7 to Windows 10 successfully, with minimal downtime.
Reduced ticket resolution time by 40% by utilizing ServiceNow to prioritize and manage service desk requests efficiently.
Provided technical assistance for the Microsoft Exchange, Office 365, achieving a 98% success rate in first-time fixes.
Upheld the company's network security by installing and configuring a Virtual Private Network, resulting in a 20% decrease in cybersecurity threats. January 2019 - July 2021
Senior Technical Support Analyst
Increased team efficiency by 25% by administering training on technical aspects, including Active Directory, Windows Server, and Computer Hardware.
Conducted successful software installation and troubleshooting, reducing software-related issues by 35%.
Managed remote desktop support for off-site employees, resulting in a boost in productivity by 20%.
Resume Worded Institute July 2020
Certified Information Systems Security Professional (CISSP)
Recognized globally as a standard of achievement for security professionals
Resume Worded University May 2018
Bachelor of Science in Information Technology
Specialization in Network Security
Awards: Dean’s List for academic excellence (Top 10%)
Technical Skills: Windows 10, MacOS, Linux, Office 365, SharePoint, Jenkins
Ticketing Tools: ServiceNow, ZenDesk, Jira, Freshdesk, ManageEngine, Remedy ITSM
Security: Firewalls, Antivirus, Encryption tools, Vulnerability Assessment, Penetration Testing
Certifications: CompTIA A+ (2021), ITIL Foundation Certification in IT Service Management (2021)
Projects: Implemented a new IT ticketing system at, leading to a 20% improvement in service resolution efficiency
Memberships: IT Service Management Forum (itSMF), Information Systems Audit and Control Association (ISACA)
Volunteering: Mentor at Girls Who Code, inspiring young females to pursue technical careers
Your Name
Technical Support Representative
City, Country  •  (123) 456-789  •  [email protected]  •
Google May 2022 - Present
Technical Support Representative
Achieved a 90% customer satisfaction rate by offering comprehensive computer hardware and network troubleshooting.
Improved the efficiency of the service desk by 38% through the strategic use of Information Technology and Networking skills.
Configured and maintained Windows 10 systems, reducing system-related issues by 40%.
Used ServiceNow to effectively manage service desk requests, leading to a 35% decrease in ticket resolution time.
Resolved issues related to Microsoft Exchange and Office 365 with a 97% success rate.
Resume Worded July 2020 - April 2022
Help Desk Analyst
Improved system administration by carrying out regular system analysis and optimization, leading to a 45% decrease in system crashes.
Streamlined printer support, reducing printer-related issues by 30%.
Managed the network administration, leading to a marked enhancement in network reliability.
Dell June 2018 - June 2020
IT Support Specialist
Delivered efficient IT support, resulting in a 25% increase in productivity.
Leveraged technical skills to reduce hardware malfunction reports by 20%.
Resume Worded University May 2018
Bachelor of Science in Information Technology
Specialized in Network Security and Systems Management
Awards: Resume Worded Academic Excellence Award (Top 5%)
Resume Worded Academic Center June 2020
Certified Information Systems Security Professional (CISSP)
Recognized for developing innovative strategies for system security enhancements
Programming: JavaScript, Python, C++, Shell Scripting, SQL, HTML/CSS
Systems and Networking: Windows/Linux/Mac OS, LAN/WAN, TCP/IP, VPN, Wi-Fi
Ticketing & CRM: Zendesk, Salesforce, Jira Service Desk, Zoho Desk, Freshdesk
Troubleshooting & Support: Hardware Diagnostic, Remote Desktop, OSI Model, Conflict Resolution, Data Recovery
Certifications: Google IT Support Professional Certificate (2021), CompTIA A+ Certification (2019)
Volunteering: Tech Mentor, Coding For All – Volunteer Mentor for aspiring IT professionals
Projects: Built a custom PC with latest hardware and software for optimized gaming experience
Awards: ‘Star Employee of the Year’ – Dell (2019), ‘Rising Star’ – Resume Worded (2021)

How do I add skills to a Service Desk Specialist resume?

Review the job posting closely.

Go through the Service Desk Specialist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Active Directory, Service Desk and Technical Support are possible skills. These are skills you should try to include on your resume.

Add industry skills like Windows 7 and Windows 10.

Add other common skills from your industry - such as ServiceNow, Troubleshooting and Computer Hardware - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Virtualization, Windows and Virtual Private Network (VPN) - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Emphasize your communication skills.

Communication is often an important component of the role of a Service Desk Specialist, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

Show how you have strong attention to detail.

A good Service Desk Specialist has strong attention to detail, so try to include examples of where you handled complex projects or processes.

Use the exact job title.

Try to add the exact job title, Service Desk Specialist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Service Desk Specialist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Service Desk Specialist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Service Desk Specialist Skills and Keywords to Include On Your Resume

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Service Desk Specialist Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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Browse Skills from Similar Jobs

Frequently Asked Questions

What skills do hiring managers want to see on a Service Desk Specialist resume?

Here are some of the most popular skills we see on Service Desk Specialist resumes:

  • Active Directory
  • Service Desk
  • Technical Support
  • Troubleshooting
  • Windows 7
  • Windows 10
  • Computer Hardware
  • ServiceNow

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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