Information Technology Support Specialist

Information Technology Support Specialist Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Information Technology Support Specialist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Technical Support
  • Computer Hardware
  • Troubleshooting
  • Active Directory
  • Networking
  • Windows Server
  • Windows
  •  Find out what your resume's missing
  • Computer Hardware Troubleshooting
  • Network Administration
  • Software Installation
  • Windows 7
  • IT Hardware Support
  • Information Technology
  • Operating Systems
  • Windows 10
  • Printer Support
  • Desktop Computers
  • Laptops
  • System Administration
  • Computer Networking
  • Service Desk
  • ITIL
  • Office 365
  • Microsoft Exchange
  • TopDesk
  • Citrix
  • Microsoft Access
  • VMware

  •   Show full list

Resume Skills: Tech Support

Resume Skills: Software & OS

Resume Skills: Networking

Resume Skills: Hardware

Resume Skills: Operating systems

Resume Skills: Software

Resume Skills: Programming Languages

Resume Skills: Network Protocols

Resume Skills: Software and Tools

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Information Technology Support Specialist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Information Technology Support Specialist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Information Technology Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Microsoft March 2019 - Present
Senior Information Technology Support Specialist
Implemented a troubleshooting system that reduced customer service call time by 20%
Created a Windows 10 training program for 100+ staff, increasing overall efficiency by 30%
Led a technical support team, reducing the average ticket resolution time by 25%
Introduced new hardware assets management methodologies, resulting in enhanced computer hardware troubleshooting by 15%
Managed the network administration of 500+ desktop computers and laptops resulting in 96% uptime
Apple February 2016 - February 2019
Information Technology Support Specialist
Decreased software installation errors by 70% by developing a detailed guideline and process
Installed and maintained the Active Directory system for 2300 employees, reducing system downtime by 12%
Diagnosed and fixed 4000+ printer support issues, increasing printer efficiency by 18% January 2013 - January 2016
Junior IT Support Specialist
Resolved 2,500+ technical support inquiries within Service Level Agreement (SLA) standards
Achieved 90% customer satisfaction rating for IT Hardware Support
Deployed security updates and patches on Windows Server effectively resulting in 15% improved system security
Resume Worded Institute February 2019
Certified Information Systems Security Professional (CISSP)
Recognized internationally for the breadth of their real-world expertise and hands-on technical skills
Resume Worded University December 2012
Bachelor of Science - Information Technology, Concentration in Network Administration
Relevant Coursework: Network Theory, IT Infrastructure, VoIP Telephony
Awards: Resume Worded Academic Excellence Award (Top 1% of class in Information Technology)
Tech Support: Troubleshooting, Remote Desktop Support, Issue Resolution, ITIL, JIRA
Software & OS: Microsoft Office Suite, Mac OS, Windows Server 2016, Linux
Networking: TCP/IP, Firewalls, LAN/WAN, VPN, DNS, DHCP
Hardware: PCs, Servers, Routers, Switches, Printers
Certification: CompTIA A+ Certification (2013)
Professional Development: Attends annual Microsoft Inspire and Apple Worldwide Developers Conference for Continued Education
Leadership & Volunteering: Mentor for Resume Worded’s Get Girls in Tech Campaign, aiming to increase the representation of girls and women in tech.
Projects: Led a project sub-team tasked with implementing integrated backup solutions for a 200-user organization, delivered on time and under budget
Your Name
IT Service Desk Analyst
City, Country  •  (123) 456-789  •  [email protected]  •
IBM July 2020 - Present
Senior IT Service Desk Analyst
Reduced service desk response time by 30% by streamlining support processes
Spearheaded a team that executed 1500+ incident resolutions monthly with 98% success rate
Established a technical mentoring program which increased team member's efficiency in computer networking and troubleshooting by 40%
Managed Windows Server and Active Directory, reducing system threats by 12% and enhancing security
Achieved 95% customer satisfaction for IT support
Resume Worded December 2015 - June 2020
IT Service Desk Analyst
Attained first-call resolution of 85% for technical support calls
Resolved complex Windows 7 and Windows 10 operating system issues for 3,000+ devices
Implemented a network administration system that optimized the data flow speed by 30%
Dell January 2013 - November 2015
IT Support Technician
Managed software installation and updates for 500+ computers, achieving a reduction in software conflicts by 20%
Helped to maintain high uptime (%95) of 1000+ networked printers.
Maintained and improved system administration processes, reducing system crashes by 10%
Resume Worded Institute June 2020
Certified Information Systems Security Professional (CISSP)
Passed certification exam within top 10% of takers nationwide
Resume Worded University December 2012
Bachelor's degree in Information Technology
Concentrations in Network Management and Data Architecture
Awards: Dean's List 2011 (Top 10%)
Operating Systems: Windows, macOS, Linux, iOS, Android
Networking: TCP/IP, VPN, LAN, WAN, DHCP, DNS, IPv4, IPv6
Software: MS Office Suite, ServiceNow, BMC Remedy, System Center Configuration Manager
Programming Languages: Python, SQL, Java, C++, JavaScript, Bash
Certifications: ITIL Foundations Certified, CompTIA Network+ Certified
Leadership & Volunteering: Team leader in annual corporate 'Hackathon', Volunteer IT Tutor at local community college
Projects: Led successful migration from on-premises servers to cloud-based infrastructure
Professional Membership: Active member of the Information Systems Audit and Control Association (ISACA)
Your Name
IT Support Technician
City, Country  •  (123) 456-789  •  [email protected]  •
Cox Enterprises January 2018 - Present
Principal IT Support Technician
Organized computer hardware maintenance for 3000+ desktop computers and laptops, mitigating potential hardware failures by 30%
Structured Windows-based servers to ensure 99% uptime
Managed Active Directory system for 5000+ employees, reducing system downtime by 15%
Led the ServiceDesk team, overseeing ticket resolution for 2000+ issues per month with a 90% success rate
Increased department efficiency by 25% through organizing bi-weekly technical training sessions
Resume Worded January 2015 - December 2017
IT Support Technician
Provided IT hardware support to 1000+ users, reducing device failures by 20%
Enhanced overall network performance by 25% by implementing system administration best-practices
Conducted troubleshooting for 1500+ technical issues, achieving a 90% first-call resolution rate June 2012 - December 2014
Entry-level Information Technology Support Specialist
Implemented a ticketing system which resulted in 15% quicker resolution times
Supported software installation for 500+ devices, reducing software incompatibility issues by 10%
Maintained 800+ Windows 7 and Windows 10 workstations, ensuring 98% system availability
Resume Worded University January 2015
Master of Science in Information Technology
Thesis: "Integration of Artificial Intelligence in Support Systems"
Resume Worded University May 2012
Bachelor of Science in Computer Science
Minor in Cyber Security
Awards: Resume Worded Academic Excellence (Top 5% of the class)
Operating systems: Windows (Expert), Mac OS (Advanced), Linux (Advanced)
Network Protocols: TCP/IP, HTTP, DNS, DHCP, VPN
Hardware: Server Hardware, Desktops, Mobile Devices, Printers, Network Equipment
Software and Tools: Microsoft Office suite, Adobe Creative Cloud, Active Directory, SQL Servers, Antivirus Software, Backup Software
Certifications: CompTIA A+ Certification, Cisco Certified Network Associate (CCNA)
Leadership & Volunteering: Operations Exec at local 'Girls Who Code' chapter, built and managed the IT infrastructure for two fund-raising events
Projects: Developed an open-source IT ticketing system, now used in 20+ companies
Professional Development: Attended 'Tech in Support 2020' forum, participated in four workshops at 'Rise of AI in Business 2019' conference

How do I add skills to an Information Technology Support Specialist resume?

Review the job posting closely.

Go through the Information Technology Support Specialist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Active Directory, Windows Server and Computer Hardware are possible skills. These are skills you should try to include on your resume.

Add industry skills like Technical Support and Windows.

Add other common skills from your industry - such as Computer Hardware Troubleshooting, Networking and Troubleshooting - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Network Administration, Citrix and Office 365 - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Highlight any software engineering or development experience.

Programming and software development are common skill sets for Information Technology Support Specialist roles, so try to highlight related accomplishments in your summary, work experience or skills sections.

Show how you have strong attention to detail.

A good Information Technology Support Specialist has strong attention to detail, so try to include examples of where you handled complex projects or processes.

Use the exact job title.

Try to add the exact job title, Information Technology Support Specialist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Information Technology Support Specialist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Information Technology Support Specialist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Information Technology Support Specialist Skills and Keywords to Include On Your Resume

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual Information Technology Support Specialist recruiter sees it. For free.

Information Technology Support Specialist Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Chief Information Officer (CIO) - 1

Resume Example
Chief Information Officer (CIO) - 2

Resume Example
Logistics Support Specialist

Resume Example
Desktop Support Representative

Resume Example
Desktop Support Analyst

Resume Example
Desktop Support Specialist

Browse Skills from Similar Jobs

Frequently Asked Questions

What skills should you put on an Information Technology Support Specialist resume?

The most common skills and keywords we found on Information Technology Support Specialist resumes and job postings were Technical Support, Computer Hardware, Troubleshooting, Active Directory, Networking, Windows Server, Windows and Computer Hardware Troubleshooting.

Skills like VMware, Network Administration, Office 365, Citrix and System Administration also appeared on related job postings.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

© 2024 Resume Worded. All rights reserved.

Get expert insights from hiring managers