Support Technician

Support Technician Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Support Technician job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Active Directory
  • Technical Support
  • Windows Server
  • Windows 7
  • Windows
  • Windows 10
  • Software Installation
  •  Find out what your resume's missing
  • Microsoft Exchange
  • Linux
  • Office 365
  • Network Administration
  • VMware
  • Computer Hardware
  • Computer Maintenance
  • Dynamic Host Configuration Protocol (DHCP)
  • Microsoft Endpoint Configuration Manager
  • GLPI
  • Customer Service
  • Windows XP
  • Virtualization
  • Troubleshooting
  • Networking
  • Servers
  • System Administration
  • Printer Support
  • Virtual Private Network (VPN)
  • Computer Repair

  •   Show full list

Resume Skills: Systems

Resume Skills: Databases

Resume Skills: Support Software

  • Microsoft Office Suite
  • Active Directory
  • Anti-Virus Software
  • Remote Support Tools
  • Ticketing Systems
  • MS Office Suite
  • Zendesk
  • ServiceNow
  • Spiceworks
  • JIRA
  • Remedy IT Service Management
  • JIRA Service Desk
  • Zoho Desk
  • FreshService
  •  Match your resume to these skills

Resume Skills: Programming

Resume Skills: Networking

Resume Skills: Network Testing Tools

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Support Technician Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Support Technician Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Support Technician
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded August 2020 - Present
Lead Support Technician
Directed maintenance of computer hardware, increased team efficiency by 20% by implementing strategic prioritization techniques
Revolutionized Windows 10 software installations, successfully reducing installation time by 75% by utilizing automation tools
Managed the implementation of Active Directory to streamline data access and security, reducing network administration workload by 30%
Optimized usage of Office 365, fostering greater collaboration and productivity among team members
Administered the Windows Server environment, resolving critical issues 40% faster through advanced troubleshoot techniques
TechSolutions March 2017 - July 2020
Senior Support Technician
Streamlined the use of Microsoft Exchange system, decreasing server downtime by 30%
Engineered custom scripts for Virtualization protocols, increasing system performance by 25%
Implemented IT support for Windows 7 and Windows XP, significantly reducing customer complaints by 50% over a six-month period January 2015 - February 2017
Support Technician
Decreased support issues by 35% through effective technical support strategies
Improved customer service quality score by 40% by handling Service Level Agreements proficiently
Enhanced Linux server configurations which led to a 20% performance increase
Resume Worded University December 2014
Master's in Information Technology
Dissertation: 'Advanced Server Support Solutions & Innovative Customer Service'
Resume Worded Academic Center July 2012
Certification in Network Systems
Certification focusing on modern network architecture and diagnostics
Part-time commitment alongside full-time employment
Network Testing Tools: Wireshark, Sysinternals Suite, NetFlow, Microsoft Network Monitor, nGeniusONE, Intermapper
Programming & Databases: SQL, Python, JavaScript, MongoDB, PostgreSQL, MySQL
Operating Systems: Windows (Advanced), Linux (Advanced), MacOS (Conversational)
Support Software: Remedy IT Service Management, ServiceNow, JIRA Service Desk, Zoho Desk, FreshService, Zendesk
Certifications: CompTIA A+ Certification, Cisco Certified Network Associate (CCNA)
Awards: Resume Worded 'Support Hero of the Year' Award 2019, TechSolutions 'Above and Beyond' Award 2018
Volunteering: Mentor for Women in Tech initiative, offering monthly 1:1 support sessions
Continuing Education: Participation in biannual technical skills workshops and webinars to remain up-to-date with industry trends and advancements
Your Name
IT Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded September 2019 - Present
Lead IT Support Specialist
Improved network administration by effectively managing DHCP, resulting in 15% less configuration errors
Implemented Microsoft Endpoint Configuration Manager, improving system-wide software updates efficiency by 30%
Enhanced customer relationship management through adept handling of technical support, leading to a 10% increase in customer retention
Transformed software installation routines, reducing setup time by 35%
Spearheaded VMware solutions, reducing system downtimes by 28%
SysPro Solutions May 2016 - August 2019
Senior IT Support Specialist
Led a 10-person team to ensure seamless Windows OS migrations, improving system stability by 45%
Championed network monitoring using Windows Server, identifying and solving potential problems 20% earlier
Administered Active Directory and Office 365 for 1000+ users, increasing productivity by 15% February 2014 - May 2016
IT Support Specialist
Maximized system uptime by 10% by prompt troubleshooting of hardware and software issues
Expedited Linux installation processes, reducing customer wait time by 15%
Remodeled process for accurate GLPI asset tracking, resulting in significant annual savings
Resume Worded Institute June 2016
Certification in Advanced IT Support
Specialized in software solutions and database management
Resume Worded University May 2012
Bachelor of Science in Information Technology
Key Coursework: Network Design, Cyber Security, Cloud Computing
Awards: Dean's List 2010, Academic Star 2011
Systems: Windows, Linux, MacOS, UNIX
Databases: SQLite, MySQL, SQL Server, MongoDB, Oracle
Networking: TCP/IP, DNS, DHCP, VPN, Firewall, Wi-Fi
Software & Tools: Microsoft Office Suite, Active Directory, Anti-Virus Software, Remote Support Tools, Ticketing Systems
Certifications: CompTIA Network+ Certification (2018), CompTIA Security+ Certification (2020)
Awards & Recognitions: Employee of the Month – SysPro Solutions (August 2018), Top Performer Award – (Oct 2015)
Leadership & Volunteering: Volunteer IT Support for Local Senior Center (2017 - Present)
Continued Education: Attended Annual Cyber Security Seminar (2019, 2020)
Your Name
Help Desk Analyst
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded October 2020 - Present
Senior Help Desk Analyst
Led the customer service team, achieving a 98% satisfaction rating by resolving technical incidents efficiently
Incorporated the use of Active Directory and Office 365, reducing account setup time by 60%
Spearheaded an in-depth overhaul of the Windows Server, reducing server crashes by 50%
Set a new standard for software installation procedures, decreasing setup failures by 40%
Enhanced Network Administration process, increasing network uptime by 30%
TechGenix June 2018 - September 2020
Help Desk Analyst
Instituted a comprehensive Windows 7 and Windows XP support framework, reducing support incidents by 28%
Revamped Microsoft Exchange system monitoring, preventing mail delivery disruptions and increasing reliability by 30%
Facilitated technical training for new hires, resulting in decreased ramp-up time by 25% January 2016 - May 2018
Junior Help Desk Analyst
Contributed to a 20% decrease in technical issues by providing proactive maintenance of computer hardware
Demonstrated expertise in technology troubleshooting, reducing problem resolution time by 15%
Conducted comprehensive Linux server checks, preventing potential system failure and improving uptime by 10%
Resume Worded University May 2015
Master of Science in Information Technology
Specialization in Help Desk Management
Resume Worded Academic Center May 2013
Bachelor of Science in Computer Science
Minors in Cybersecurity and Network Infrastructure
Awards: Dean's List 2012 (Top 10% in class)
Operating Systems: Windows (XP, 7, 8.1, 10), macOS, Linux (Advanced)
Software & Tools: MS Office Suite (Expert), Zendesk, ServiceNow, Spiceworks, JIRA
Networking: VPN usage, LAN/WAN, TCP/IP, Routers/Switches (Intermediate)
Programming: SQL (Intermediate), Python (Basic), HTML/CSS (Basic)
Certifications: CompTIA A+ Certification (2021), Microsoft Certified: Azure Fundamentals (2020)
Awards & Recognition: Employee of the Year - TechGenix (2019), Rising Star Award - (2017)
Projects: Developed an in-house ticketing system at Resume Worded, reducing response time by 30%
Volunteering: Volunteered for a local non-profit organization, providing IT support and training

How do I add skills to a Support Technician resume?

Review the job posting closely.

Go through the Support Technician posting you're applying to, and identify hard skills the company is looking for. For example, skills like Windows Server, Windows 10 and Active Directory are possible skills. These are skills you should try to include on your resume.

Add industry skills like Windows and Technical Support.

Add other common skills from your industry - such as Microsoft Exchange, Windows 7 and Software Installation - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Printer Support, Linux and Dynamic Host Configuration Protocol (DHCP) - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Emphasize your communication skills.

Communication is often an important component of the role of a Support Technician, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

Use the exact job title.

Try to add the exact job title, Support Technician, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Support Technician Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Support Technician job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Support Technician Skills and Keywords to Include On Your Resume

Resume Skills and Keywords from Related Jobs

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

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Support Technician Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Logistics Support Specialist

Resume Example
Environmental Service Technician

Resume Example
Desktop Support Representative

Resume Example
Desktop Support Analyst

Resume Example
Desktop Support Specialist

Resume Example
Desktop Support Engineer

Browse Skills from Similar Jobs

Frequently Asked Questions

What skills do hiring managers want to see on a Support Technician resume?

Some effective Support Technician skills you can add to your resume include:

  • Active Directory
  • Technical Support
  • Windows Server
  • Windows 7
  • Windows
  • Windows 10
  • Software Installation
  • Microsoft Exchange

How do resume skills compare between an Information Technology Support Technician and a Desktop Support Technician?

Popular skills we often see on resumes for Information Technology Support Technician positions include:

  • Technical Support
  • Information Technology
  • IT Hardware Support
  • Computer Maintenance
  • Windows
  • Windows Server
  • Windows 10
  • Troubleshooting

In comparison, skills we see on Desktop Support Technician resumes include:

  • Laptops
  • Microsoft Endpoint Configuration Manager
  • Windows XP
  • Remote Desktop

What are good resume skills to include for different Support Technician roles and job titles?

Depending on the specific role you apply to, you may need to emphasize different skill sets. Here are a few examples:

  • Computer Support Technician: Technical Support, Computer Hardware, Windows 7, Computer Repair and Active Directory
  • Desktop Support Technician: Windows 10, Troubleshooting, Software Installation, Windows Server and Laptops
  • Information Technology Support Technician: Information Technology, IT Hardware Support, Computer Maintenance, Windows and Computer Networking
  • Technical Support Technician: Linux, System Administration, SQL, MySQL and Operating Systems

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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