Information Technology Support Analyst

Information Technology Support Analyst Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Information Technology Support Analyst job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Active Directory
  • Technical Support
  • Microsoft Exchange
  • Windows Server
  • Troubleshooting
  • Office 365
  • Networking
  • Windows 10
  • Microsoft Endpoint Configuration Manager
  • Windows 7
  • ITIL
  • Computer Hardware
  • Network Administration
  • ServiceNow
  • Information Technology
  • IT Service Management
  • Windows
  • Citrix
  • IT Hardware Support
  • Servers
  • Virtual Private Network (VPN)
  • System Administration
  • Operating Systems
  • VMware
  • Software Installation
  •   Show full list

Resume Skills: Operating Systems

  • Windows Server
  • Linux
  • MacOS
  • Windows
  • Unix
  • MacOS.

Resume Skills: Networking

  • Cisco Routers
  • Switches
  • Firewalls
  • LAN/WAN
  • TCP/IP
  • Ethernet
  • VPNs
  • WLAN.

Resume Skills: Programming

  • Python
  • Java
  • C++
  • Bash Scripting
  • HTML
  • CSS
  • JavaScript
  • SharePoint
  • Bash
  • Perl
  • Shell Scripting.

Resume Skills: Support Tools

  • Zendesk
  • ServiceNow
  • Jira
  • Confluence
  • Spiceworks

Resume Skills: Technical Platforms

  • Microsoft Suite
  • macOS
  • Linux
  • Windows 7/10
  • VMware
  • Citrix

Resume Skills: Networking & Security

  • Firewall & Antivirus systems
  • Network Protocols (TCP/IP, HTTP, DNS)
  • Intrusion Detection Systems (IDS)
  • VPN

Resume Skills: Issue Tracking Software

  • JIRA
  • Bugzilla
  • Freshdesk

Resume Skills: Cloud Platforms

  • Microsoft Azure
  • Amazon Web Service (AWS)
  • Google Cloud Platform (GCP).
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Information Technology Support Analyst Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Information Technology Support Analyst Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Information Technology Support Analyst
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com April 2020 - Present
Senior IT Support Analyst
Spearheaded the overhaul of our outdated Citrix system, leading to a 35% increase in productivity by reducing downtime.
Achieved a 90% customer satisfaction score by implementing ITIL methodologies into our IT Service Management system.
Supervised a team of four junior analysts, utilizing active mentoring and hands-on training to enhance their technical and professional skills.
Resume Worded January 2018 - March 2020
IT Support Analyst
Successfully reduced technical issues by 60% through comprehensive system troubleshooting and effective networking solutions.
Oversaw windows 10 rollouts to 1000+ users, resulting in minimized downtime and increased efficiency on office workstations.
Improved performance and network infrastructures by effectively managing Microsoft Endpoint Configuration Manager on a regular basis.
Microsoft June 2016 - December 2017
Junior IT Support Analyst
Enhanced server security by configuring and managing VPN connection for remote users, contributing to a 40% decrease in network breaches.
Managed and diagnosed hardware-related computer issues, reducing the number of hardware failures by 25%.
EDUCATION
Resume Worded Institute March 2020
Certified Information Systems Security Professional (CISSP)
Concentration: IT Security Management
Implementing a robust, multi-layered security strategy to anticipate, prevent, detect and mitigate cyber threats
Resume Worded University May 2016
Bachelor of Technology - Information Technology
Coursework in Network and Systems Administration
Awards: Resume Worded Technology Scholar (Top 5%)
SKILLS
Technical Platforms: Microsoft Suite, macOS, Linux, Windows 7/10, VMware, Citrix
Networking & Security: Firewall & Antivirus systems, Network Protocols (TCP/IP, HTTP, DNS), Intrusion Detection Systems (IDS), VPN
Programming: Python, HTML, CSS, JavaScript, SharePoint
Issue Tracking Software: JIRA, Bugzilla, Freshdesk
OTHER
Awards: Coached.com 'Support Hero Award' for exemplary IT support and fixing critical issues in time-bound scenarios (2020)
Courses: Microsoft Certified: Azure Fundamentals (2021)
Volunteering: IT Mentor, Girls Who Code (2018-2020)
Projects: Developed in-house ticketing system to streamline IT support at Resume Worded, resulting in 20% increase in efficiency (2018)
Your Name
Information Technology Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded August 2020 - Present
Senior IT Support Specialist
Launched an intranet rebuild using Office 365 SharePoint, significantly improving collaboration and increasing company productivity by 20%.
Reduced IT hardware spending by 30% through effective budget management and choosing the most cost-efficient hardware options.
Google February 2018 - July 2020
IT Support Specialist
Proactively resolved Windows 7 technical issues, resulting in a 50% decrease in support tickets.
Upgraded 200+ workstations to Windows 10, reducing tech-related complaints by 40%.
Implemented Active Directory services leading to an enhancement in network efficiency by 25%.
Coached.com January 2016 - January 2018
Entry-Level IT Support Specialist
Supported network administration by implementing troubleshooting practices which decreased network downtime by 20%.
Collaborated with the IT team to maintain company's server optimization, resulting in zero service interruptions in 2017.
EDUCATION
Resume Worded Academic Center June 2020
Master of Information Technology - Systems Management
Specialization in Network Security
Resume Worded University January 2016
Bachelor of Science in Computer Science
Concentration in Software Development
Awards: Dean's List 2014, 2015 (Top 10%)
SKILLS
Operating Systems: Windows Server, Linux, MacOS
Networking: Cisco Routers, Switches, Firewalls, LAN/WAN, TCP/IP
Programming: Python, Java, C++, Bash Scripting
Support Tools: Zendesk, ServiceNow, Jira, Confluence, Spiceworks
OTHER
Certifications: CompTIA Network+ (2021), Microsoft Certified: IT Professional (MCITP), Information Systems Security Professional (CISSP)
Volunteering: Local Community IT Literacy Program (Mentor, 2017-Present)
Projects: Developed troubleshooting manual for internal IT team, consolidating best practices and solutions
Your Name
IT Technical Support Analyst
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com May 2019 - Present
Lead IT Technical Support Analyst
Directed the successful integration of a ServiceNow ticketing system, improving response times by 30%.
Established streamlined IT service management processes using ITIL methodologies, reducing request backlog by 40%.
IBM August 2016 - April 2019
IT Technical Support Analyst
Managed and improved Microsoft Exchange services for 500+ users, leading to a 20% increase in server efficiency.
Optimized 150+ workstations' Windows operating systems resulting in enhanced security and boosted productivity.
Resume Worded February 2015 - July 2016
Junior IT Technical Support Analyst
Provided technical support which resulted in a 80% resolution rate during the first contact, surpassing the company standard by 10%.
Assisted in managing and diagnosing hardware-related computer issues, contributing to a 15% decrease in hardware failures.
EDUCATION
Resume Worded Institute April 2019
Microsoft Certified: Azure Solutions Architect
Comprehensive study of Azure's infrastructure services to design custom IT architectures.
Resume Worded Academic Center February 2015
Bachelor's Degree in Information Technology
Specialization in Network and Systems Administration
Graduated with Honors, top 10% of class.
SKILLS
Networking: TCP/IP, LAN/WAN, Ethernet, VPNs, WLAN.
Operating Systems: Windows, Unix, Linux, MacOS.
Programming: Python, Bash, C++, Java, Perl, Shell Scripting.
Cloud Platforms: Microsoft Azure, Amazon Web Service (AWS), Google Cloud Platform (GCP).
OTHER
Certifications: Certified Information Systems Security Professional (CISSP), CompTIA A+.
Projects: Developed a comprehensive system upgrade proposal for a small business, resulting in a 20% increase in productivity and a decrease in system downtime.
Awards: IBM Bravo Award for Exceptional Client Service, 2018.
Volunteering: Volunteer IT Support, Goodwill Community Foundation, once per month on weekends.

How do I add skills to an Information Technology Support Analyst resume?

1
Review the job posting closely.

Go through the Information Technology Support Analyst posting you're applying to, and identify hard skills the company is looking for. For example, skills like Windows 10, Active Directory and Troubleshooting are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Microsoft Exchange and Office 365.

Add other common skills from your industry - such as Networking, Windows Server and Technical Support - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Microsoft Endpoint Configuration Manager, Computer Hardware and Windows 7 - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Emphasize your ability to solve problems.

Recruiters want to know that you're the kind of person that can solve new and challenging problems. In your Information Technology Support Analyst resume, highlight projects that involved problems that were technically complex or mattered to the company.

5
Show evidence of your analytical skills.

Analytical skills involve your ability to break down a problem and come up with effective solutions. On Information Technology Support Analyst resumes, hiring managers want to see evidence of how you analyzed quantitative or qualitative data.

6
Use the exact job title.

Try to add the exact job title, Information Technology Support Analyst, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Information Technology Support Analyst Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Information Technology Support Analyst job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Information Technology Support Analyst Skills and Keywords to Include On Your Resume

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Information Technology Support Analyst Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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Frequently Asked Questions

What hard skills should you include on an Information Technology Support Analyst resume?

The most common skills and keywords we found on Information Technology Support Analyst resumes and job postings were Active Directory, Technical Support, Microsoft Exchange, Windows Server, Troubleshooting, Office 365, Networking and Windows 10.

Skills like VMware, Windows 7, ITIL, Microsoft Endpoint Configuration Manager and Computer Hardware also appeared on related job postings.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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