Support Analyst

Support Analyst Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Support Analyst job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Windows Server
  • Technical Support
  • Active Directory
  • ITIL
  • Windows
  • Operating Systems
  • Linux
  •  Find out what your resume's missing
  • SQL
  • Microsoft SQL Server
  • Servers
  • IT Service Management
  • Network Administration
  • MySQL
  • Infrastructure
  • Firewalls
  • VMware
  • IT Management
  • Domain Name System (DNS)
  • Windows 7
  • Networking
  • Troubleshooting
  • Business Analysis
  • Requirements Analysis
  • System Administration
  • Microsoft Exchange
  • Business Process Improvement
  • Java
  • Information Technology
  • Application Support
  • Software Development Life Cycle (SDLC)
  • HTML

  •   Show full list

Resume Skills: Programming

Resume Skills: Software & Tools

Resume Skills: Productivity Software

Resume Skills: Technical

Resume Skills: Operating Systems

Resume Skills: Networking

Resume Skills: Network Protocols

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Support Analyst Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Support Analyst Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Support Analyst
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2022 - Present
Senior Support Analyst
Pioneered the adoption of Active Directory, leading to a 15% improvement in IT service management operations.
Triumphed a migration strategy for Windows Server resulting in minimized downtime and a 20% boost in network efficiency.
Designed advanced SQL-based solutions, driving a 40% reduction in incidents related to database errors.
Spearheaded network troubleshooting initiatives, rectifying 90% incidents, and improving system availability by 25%.
Developed comprehensive infrastructure models using VMware, increasing systems' resiliency by 30%.
IBM June 2019 - December 2021
Support Analyst
Championed remote support initiatives for Windows and Linux operating systems, boosting client satisfaction rate by 35%.
Effected a robust IT management protocol, reducing support issues by 50%.
Implemented firewalls ensuring enhanced security and reducing breaches by 60%. February 2016 - May 2019
Junior Support Analyst
Facilitated domain name system (DNS) resolutions, improving network navigation speed by 20%.
Solved complex support issues, exceeding the set ITIL-based performance metrics by 30%.
Resume Worded University May 2019
Master of Science in Information Systems Management
Focus in Business Intelligence and Analytics
Resume Worded Academic Center March 2016
Certification in Incident Management
In-depth understanding of ITIL practices
Part-time certification course during initial job tenure
Productivity Software: MS Office Suite (Excel, Word, PowerPoint), Google Workspace (Docs, Sheets, Slides)
Programming: Python, Java, C#
Technical: SQL, Data Analysis, ITIL, Business Intelligence, Agile methodologies, Debugging
Certifications: IBM Certified - Information Systems Support Professional
Awards: IBM Innovative Mind Award - for exceptional problem-solving and team leadership (2021)
Leadership & Volunteering: Support Analyst Mentor - Helped train over 20 junior employees during tenure at IBM
Projects: Implemented a ticketing system that enhanced client communication and reduced issue response time by 30% at
Your Name
IT Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE April 2021 - Present
Senior IT Support Specialist
Applied ITIL principles in implementing proactive maintenance schedules, reducing system downtime by 40%.
Innovated in Microsoft SQL Server, optimizing database accessibility and enhancing system efficiency by 30%.
Implemented firewalls, delivering an 80% decline in security incidents.
Auto-regulated network administration tasks, achieving an impressive surge in team productivity by 25%.
Advanced Windows 7 migration strategy, boosting operational effectiveness by 20%.
Microsoft July 2018 - March 2021
IT Support Specialist
Managed Windows server maintenance schedules, bringing down system failures by 45%.
Conceptualized SQL strategies that boosted database performance by 50%.
Played pivotal role in MySQL improvements leading to an enhancement of 30% in database functionality.
Resume Worded June 2015 - June 2018
Junior IT Support Specialist
Applied excellent knowledge of operating systems to troubleshoot issues, ultimately increasing client satisfaction by 15%.
Managed DNS effectively, enhancing network navigation speed by 20%.
Resume Worded University May 2018
Master of Science in Information Systems
Certificates: Advanced Certificate in Cybersecurity
Award: Graduate Academic Excellence (Top 5%)
Resume Worded Institute June 2015
Bachelor of Science in Computer Science
Specialization: Network and Systems Administration
Activities: Member, Computer Science Student Association
Operating Systems: Linux, Windows, MacOS
Programming Languages: Python, Java, C++, SQL, Shell scripting, PowerShell
Technologies & Tools: Active Directory, Microsoft Office 365, VMware, Azure, AWS
Networking: TCP/IP, VoIP, LAN/WAN, VPN, DNS, DHCP, Firewall, WLAN
Certifications: CompTIA A+ Certification, Microsoft Certified: Azure Administrator Associate
Projects: Developed an internal tool that automated routine IT tasks saving the company 80 hours of manual work per month
Continuous Learning: Attended Microsoft Ignite 2019 and VMworld US 2020
Volunteering: Served as a volunteer IT support for a local charity, providing them with computer hardware and software support
Your Name
Technical Support Engineer
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded February 2022 - Present
Lead Technical Support Engineer
Led the incorporation of VMware for robust infrastructure models, enhancing system resiliency by 30%.
Emphasized on robust firewalls, witnessing an 80% decrease in security incidents.
Reduced customer complaints by 50% through proficient technical troubleshooting.
Dedicated to maintaining Windows servers efficiently, boosting system uptime by 20%.
Assumed the management of Microsoft SQL Server facilitating boosted database accessibility and system efficiency by 30%.
IBM August 2019 - January 2022
Technical Support Engineer
Significantly contributed to IT service management by integrating Active Directory, resulting in 20% improvement.
Spearheaded data handling and rectification using SQL, leading to a 40% decrease in database errors.
Orchestrated advanced network troubleshooting, rectifying 90% of incidents in minimal time. April 2016 - July 2019
Associate Technical Support Engineer
Instrumental in applying ITIL framework, resulting in effective IT service management and improved quality of services by 15%.
Adept at resolving support issues, exceeding performance metrics by 30%.
Resume Worded University May 2016
Master of Science in Information Technology
Specialization in Systems and Network Administration
Resume Worded Institute May 2014
Bachelor of Engineering - Computer Science
Achievements: Dean's List 2013 (Top 10% of class)
Programming Languages: Java, Python, JavaScript, C#, Ruby
Operating Systems: Windows, Linux, Unix, MacOS
Software & Tools: JIRA, Git, Jenkins, Docker, VMware, Salesforce
Network Protocols: TCP/IP, HTTP, FTP, DNS, SMTP, DHCP
Certifications: CompTIA A+ Certification, Microsoft Certified: Azure Solutions Architect Expert
Leadership & Volunteering: Lead Volunteer at Annual Tech for Good Summit (2020 to Present)
Professional Development: Attended AWS re:Invent (2019, 2020), Google Cloud Next (2018, 2019)
Projects: Developed an internal ticket management tool to streamline support ticket handling, reducing resolution time by 40%

How do I add skills to a Support Analyst resume?

Review the job posting closely.

Go through the Support Analyst posting you're applying to, and identify hard skills the company is looking for. For example, skills like Operating Systems, Windows Server and Technical Support are possible skills. These are skills you should try to include on your resume.

Add industry skills like ITIL and Linux.

Add other common skills from your industry - such as Active Directory, Windows and SQL - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Windows 7, Information Technology and Microsoft SQL Server - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Emphasize your ability to solve problems.

Recruiters want to know that you're the kind of person that can solve new and challenging problems. In your Support Analyst resume, highlight projects that involved problems that were technically complex or mattered to the company.

Show evidence of your analytical skills.

Analytical skills involve your ability to break down a problem and come up with effective solutions. On Support Analyst resumes, hiring managers want to see evidence of how you analyzed quantitative or qualitative data.

Use the exact job title.

Try to add the exact job title, Support Analyst, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Support Analyst Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Support Analyst job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Support Analyst Skills and Keywords to Include On Your Resume

Support Analyst Soft Skills

Here are common soft skills that appear on Support Analyst job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Resume Skills and Keywords from Related Jobs

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

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Support Analyst Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Logistics Support Specialist

Resume Example
Desktop Support Representative

Resume Example
Desktop Support Analyst

Resume Example
Desktop Support Specialist

Resume Example
Desktop Support Engineer

Resume Example
Software Support Technician

Browse Skills from Similar Jobs

Frequently Asked Questions

What skills should you put on a Support Analyst resume?

The most common skills and keywords we found on Support Analyst resumes and job postings were Windows Server, Technical Support, Active Directory, ITIL, Windows, Operating Systems, Linux and SQL.

Skills like Firewalls, Windows 7, Business Process Improvement, Information Technology and Microsoft SQL Server also appeared on related job postings.

How do resume skills compare between a Technical Support Analyst and a Business Support Analyst?

Popular skills we often see on resumes for Technical Support Analyst positions include:

  • Technical Support
  • Windows Server
  • Windows
  • Operating Systems
  • Active Directory
  • SQL
  • ITIL
  • Linux

In comparison, skills we see on Business Support Analyst resumes include:

  • Market Profile
  • Business Analysis
  • SharePoint
  • Business Process Improvement
  • Data Analysis
  • Visio
  • Software Documentation
  • Banking

What are good resume skills to include for different Support Analyst roles and job titles?

Depending on the specific role you apply to, you may need to emphasize different skill sets. Here are a few examples:

  • Decision Support Analyst: Tableau, SQL, Healthcare, Decision Support and SAS
  • System Support Analyst: Technical Support, Active Directory, Troubleshooting, Windows Server and System Administration
  • Information Technology Support Analyst: Microsoft Exchange, Office 365, Networking, Windows 10 and Microsoft Endpoint Configuration Manager
  • Desktop Support Analyst: Windows 7, Computer Hardware, Software Installation, Printer Support and Windows XP
  • Technical Support Analyst: Windows, Operating Systems, ITIL, Linux and Microsoft SQL Server

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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