Technology Support Specialist

Technology Support Specialist Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Technology Support Specialist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Technical Support
  • Active Directory
  • Troubleshooting
  • Computer Hardware
  • Windows 10
  • Windows 7
  • Windows Server
  • Windows
  • Information Technology
  • Networking
  • Network Administration
  • Software Installation
  • Microsoft Endpoint Configuration Manager
  • System Administration
  • Computer Repair
  • Printer Support
  • Laptops
  • Operating Systems
  • OS X
  • Computer Hardware Troubleshooting
  •   Show full list

Resume Skills: Network & Security

  • LAN
  • WAN
  • TCP/IP
  • VLAN
  • VPN
  • VoIP
  • Wi-Fi
  • Firewall
  • Network Troubleshooting
  • Network Security
  • Cybersecurity Principles
  • Malware Mitigation

Resume Skills: Programming Languages

  • Python
  • Java
  • C#
  • JavaScript
  • SQL
  • HTML
  • CSS

Resume Skills: Operating Systems

  • Windows
  • Linux
  • MacOS
  • Unix
  • Android
  • iOS

Resume Skills: Software & Tools

  • Cisco IOS
  • MS Office Suite
  • Active Directory
  • VMware
  • AWS

Resume Skills: Technology & Applications

  • Microsoft Office 365
  • Google Workspace
  • Tableau
  • QuickBooks
  • Slack
  • Zoom

Resume Skills: Computer Systems

  • Windows
  • macOS
  • Linux
  • Unix

Resume Skills: Networking

  • TCP/IP
  • VPN
  • LAN
  • WAN
  • DNS management
  • Firewalls

Resume Skills: Hardware/Software

  • Hardware troubleshooting
  • Software installation/Upgrade
  • Virus/Malware removal

Resume Skills: Tools

  • Microsoft Office Suite
  • Remote desktop applications
  • Ticketing systems
  • ITSM/ITIL tools
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Technology Support Specialist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Technology Support Specialist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Technology Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2022 - Present
Senior Technology Support Specialist
Implemented network troubleshooting strategies that led to a 15% drop in recurring IT issues.
Boosted system efficiency by overseeing the transition from Windows 7 to Windows 10 without affecting business activities.
Trained and mentored 10+ junior support specialists, promoting excellent standards in technical support and customer service.
Decreased downtime during Software Installation by 20% by leveraging Microsoft Endpoint Configuration Manager.
Resolved 1000+ technical tickets per quarter with an average satisfaction rating of 98% from the user-end.
Dell Technologies April 2018 - December 2021
IT Support Specialist II
Collaborated with cross-functional teams to reduce overall IT-related issues by 25%.
Handled 700+ tickets on monthly basis ensuring quick resolution and maintaining client satisfaction rate at 95%.
Implemented Active Directory organization units resulting in streamlined user access control.
Managed computer hardware repairs, troubleshooting computer malfunctions for over 200 company stations and ensuring operational efficiency.
Coached.com June 2015 - March 2018
Junior IT Support Specialist
Promoted to IT Support Specialist II within 18 months due to proven technical skills and efficiency.
Managed Windows server configurations significantly reducing the average ticket resolution time.
Spearheaded the debugging and rectifying of printer and laptop hardware issues to ensure smooth office workflow.
EDUCATION
Resume Worded University Dec 2021
Master's Degree in Information Technology Management
Focused on advanced IT infrastructure, data management, and IT project management
Resume Worded Institute May 2015
Bachelor of Science in Computer Science
Specialized in Network Science and Security, and Databases
SKILLS
Computer Systems: Windows, macOS, Linux, Unix
Networking: TCP/IP, VPN, LAN, WAN, DNS management, Firewalls
Hardware/Software: Hardware troubleshooting, Software installation/Upgrade, Virus/Malware removal
Tools: Microsoft Office Suite, Remote desktop applications, Ticketing systems, ITSM/ITIL tools
OTHER
Certifications: CompTIA Network+ Certification (2021), ITIL Foundations Certification (2019)
Professional Development: Regular attendee of Defcon and RSA cybersecurity conferences
Volunteering: Provided pro bono IT support and training for local non-profit organizations
Projects: Designed and implemented a secure IT infrastructure for a mid-size business
Your Name
IT Administrator
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com October 2022 - Present
Senior IT Administrator
Led a team of IT professionals reducing the average network troubleshooting response time by 30%.
Expertly managed and maintained Active Directory, resulting in enhanced system security.
Developed and implemented an effective system administration protocol increasing system uptimes to 99.9%.
Maximized productivity by ensuring uninterrupted computer hardware operations, caring for 500+ devices.
Raised the company's IT standards by providing excellent networking solutions, leading to a 20% increase in internal stakeholder satisfaction.
Microsoft July 2017 - September 2022
Network Administrator
Administered and maintained company network, improving network uptime by 25%.
Increased system security by managing Microsoft Endpoint Configuration Manager effectively.
Liaised with the IT support team to ensure seamless software installation leading to minimal user disruption.
Resume Worded January 2014 - June 2017
System Administrator
Accelerated ticket resolution speed by 40% through effective system administration practices.
Provided around 16,000 hours of network administration support across the company.
EDUCATION
Resume Worded Institute August 2021
Cisco Certified Internetwork Expert (CCIE) Security
Pursued during tenure at Microsoft, imparting advanced networking knowledge and skills
Resume Worded University December 2013
Master's in Information Technology - Systems Administration Concentration
Specialized in Networking, Cybersecurity, and Database Management
SKILLS
Programming Languages: Python, Java, C#
Operating Systems: Windows, Linux, MacOS, Unix
Network Technologies: LAN, WAN, TCP/IP, VLAN, VPN, VoIP, Wi-Fi
Software & Tools: Cisco IOS, MS Office Suite, Active Directory, VMware, AWS
OTHER
Certifications: Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM)
Conferences & Workshops: Attended RSA Security Conference 2020, Frequently attend local IT Meetups
Leadership: Founded Microsoft IT Department's 'Continual Learning' Initiative
Projects: Volunteered to digitize and streamline IT operations at local non-profit

How do I add skills to a Technology Support Specialist resume?

1
Review the job posting closely.

Go through the Technology Support Specialist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Technical Support, Windows 7 and Troubleshooting are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Windows Server and Active Directory.

Add other common skills from your industry - such as Windows, Computer Hardware and Windows 10 - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like OS X, Laptops and Information Technology - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Emphasize your communication skills.

Communication is often an important component of the role of a Technology Support Specialist, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

5
Show how you have strong attention to detail.

A good Technology Support Specialist has strong attention to detail, so try to include examples of where you handled complex projects or processes.

6
Use the exact job title.

Try to add the exact job title, Technology Support Specialist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Technology Support Specialist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Technology Support Specialist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Technology Support Specialist Skills and Keywords to Include On Your Resume

Resume Skills and Keywords from Related Jobs

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

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Technology Support Specialist Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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Frequently Asked Questions

What skills should you put on a Technology Support Specialist resume?

On top Technology Support Specialist resumes, skills like Technical Support, Active Directory, Troubleshooting, Computer Hardware, Windows 10, Windows 7, Windows Server and Windows appear most often.

Depending on the exact role you're applying to, skills like Network Administration, Laptops, OS X, Printer Support and Information Technology can also be effective keywords to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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