Receptionist Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Receptionist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Receptionist Duties
  • Microsoft Access
  • Customer Service
  • Administrative Assistance
  • Social Media
  • Front Office
  • Telephone Reception
  •  Find out what your resume's missing
  • Administration
  • Hospitality
  • Office Administration
  • Tourism
  • Marketing
  • Coaching
  • Sales
  • Event Management
  • Hotel Management
  • Opera
  • Event Planning
  • Food & Beverage
  • Opera Reservation System

  •   Show full list

Resume Skills: Software

  • MS Office Suite
  • Zoho CRM
  • Google Workspace
  • Asana
  • Slack
  • Microsoft Office Suite
  • CRM Systems
  • SAP
  • Google Suite
  • Adobe Acrobat
  • Microsoft Office suite
  • Excel
  • PDF software
  • Zendesk
  • Salesforce
  • Jira
  • CRM Softwares
  • Confluence
  • Adobe Suite
  • Adobe AcrobatReader
  • QuickBooks
  • Trello
  • SharePoint.
  •  Match your resume to these skills

Resume Skills: Office Suite

  • MS Office Suite
  • Zoho CRM
  • Google Workspace
  • Asana
  • Slack
  • Microsoft Office Suite
  • CRM Systems
  • SAP
  • Google Suite
  • Adobe Acrobat
  • Microsoft Office suite
  • Excel
  • PDF software
  • Microsoft Office: Word
  • PowerPoint
  • Outlook
  • Teams
  • Access
  •  Match your resume to these skills

Resume Skills: Languages

Resume Skills: Office

  • Data Entry (75 WPM)
  • Office Equipment Operation
  • Front Desk Reception
  • Telephone Etiquette
  • Scheduling
  • Data Entry
  • Records Management
  • Front-Desk Reception
  • Customer Service
  • Email Management
  • Client Handling
  • Calendar Management
  • Meeting Coordination
  • Event Planning
  •  Match your resume to these skills

Resume Skills: Techniques

Resume Skills: Project Management Tools

Resume Skills: Other

Resume Skills: Customer Service

Resume Skills: Additional

Resume Skills: Administrative Tools

Resume Skills: Organizational Tools

Resume Skills: Communication

  • Email Etiquette
  • Customer Relationship Management (CRM)
  • Business Telephony Systems (VoIP)
  • Phone Etiquettes
  • Email Correspondence
  • Chat Support
  • In-person Assistance
  •  Match your resume to these skills

Resume Skills: Digital Communication Tools

Resume Skills: Administrative

Resume Skills: Electronic Equipment

Resume Skills: Booking Systems

Resume Skills: Reception Tools

Resume Skills: Industry Knowledge

Resume Skills: Customer Relationship Tools

Resume Skills: Time Management

Resume Skills: Billing & Accounting

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Receptionist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Receptionist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Select a free resume example
Your Name
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE March 2020 - Present
Head Receptionist
Administered the Opera Reservation System to streamline customer interactions, leading to a 20% increase in booking efficiency
Instructed a team of 5 junior receptionists ensuring effective telephone reception, which resulted in a 15% reduction in missed calls
Curated a comprehensive administrative assistance program to augment office administration, increasing workflow efficiency by 25%
Hyatt Regency June 2017 - February 2020
Senior Receptionist
Maximized customer service ratings by implementing marketing strategies that contributed to an overall 30% increase in repeat customers
Organized monthly event planning meetings to ensure seamless coordination of hospitality services
Incorporated Social Media platforms for customer interaction, resulting in a 10% increase in overall customer engagement
Resume Worded Institute January 2020
Certification in Office Administration
Passed with distinction and special recognition in administration management.
Resume Worded University May 2017
Bachelor of Arts - Business Administration
Coursework focus: Corporate Leadership, Marketing
Awards: Top 10% of the class, Honorary Academic Fellow
Software Proficiency: MS Office Suite (Advanced), Zoho CRM (Advanced), Google Workspace (Expert), Asana (Proficient), Slack (Proficient)
Office Skills: Data Entry (75 WPM), Office Equipment Operation, Front Desk Reception, Telephone Etiquette, Scheduling
Languages: English (Native), Spanish (Conversational), French (Basic)
Techniques: Dispute Management, Confidentiality Management, Time Management, Event Planning, Customer Service
Certifications: Certificate in Advanced Customer Service - National Customer Service Association (2019)
Awards: Employee of the Year - Hyatt Regency (2018)
Volunteering: Volunteer Coordinator - Local Food Bank (2016-Present)
Professional Development: Completed 'Secrets of Administrative Excellence' course online (2020)
Your Name
Administrative Assistant
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded April 2019 - Present
Senior Administrative Assistant
Leveraged Microsoft Access to manage client data, improving data retrieval time by 25%
Managed front office operations, strengthening the first line of customer service
Executed office administration duties using innovative management techniques, boosting overall productivity by 20%
Marriot International August 2015 - March 2019
Administrative Assistant
Coordinated with the food & beverage team to organize corporate events, leading to a 15% increase in event sales
Implemented new administration strategies, resulting in enhanced efficiency across various business operations
Utilized social media platforms to promote hotel amenities, attracting a 10% increase in new customers
Resume Worded Academic Center April 2019
Certified Administrative Professional (CAP)
Part-time studies during employment at Resume Worded
Resume Worded University May 2015
Bachelor of Science in Business Administration
Minor in Communications
Honor: Lambda Eta Sigma National Honor Society
Office Software: Microsoft Office Suite (Expert), Google Suite (Advanced), Adobe Acrobat (Advanced)
Project Management Tools: Asana (Advanced), Slack (Advanced), Trello (Intermediate)
Other: Data Analysis (Advanced), Simplified Technical English (Advanced), Event Planning (Advanced)
Languages: English (Native), Spanish (Conversational)
Certifications: Notary Public (2018), First Aid and CPR Certified (2017)
Leadership & Volunteering: Volunteer Coordinator, Resume Worded Community Outreach Program (2020-2021), Vice President, University Students’ Council (2013-2014)
Projects: Organized company-wide virtual conference with 1000+ attendees (2020), Lead organizer of annual charity drive, raising $50,000+ for local charities (2019)
Awards & Recognition: Employee of the Year, Resume Worded (2020), Service Excellence Award, Marriott International (2018)
Your Name
Customer Service Representative
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded July 2018 - Present
Senior Customer Service Representative
Spearheaded the Receptionist Duties training program to better equip junior team members, resulting in a 20% more efficient front desk team
Utilized a data-driven approach in addressing customer service queries, heightening customer satisfaction by 15%
Collaborated with the sales team to upsell hotel services, increasing cross-department revenue by 30%
Marriott International June 2015 - June 2018
Customer Service Representative
Navigated Opera Reservation System to manage room bookings, enhancing customer experience
Leveraged administrative assistance skills to support administrative tasks, improving efficiency
Optimized telephone reception techniques to improve customer service metrics by 10%
Resume Worded University August 2017
Master of Business Administration - Customer Service Management
Gained customer service strategy insight from industry professionals
Resume Worded Institute May 2014
Bachelor of Arts - Hospitality Management
Minored in Communications
Achieved Honors designation each semester
Software: Microsoft Office Suite, Zendesk, Salesforce, Jira
Customer Service: Problem solving, Complaint Resolution, Phone Etiquette, Client Relations, Conflict Resolution, Empathy
Languages: English (Native), Spanish (Fluent)
Additional Skills: Data Entry, Time Management, CRM Software, Negotiation skills
Certifications: Certified Customer Service Professional, American Hotel & Lodging Educational Institute, February 2015
Volunteering: Monthly Volunteer, Community Food Bank, 2015-present
Awards: Employee of the Year, Marriott International, 2016
Professional Development: Attended annual hospitality industry conference, 2016-2019
Your Name
Switchboard Operator
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2020 - Present
Senior Switchboard Operator
Optimized switchboard operations leading to a 25% increase in efficiency handling over 400 calls daily.
Implemented a new data entry technique that saved the company 12 hours per week.
Trained a team of 15 new staff, instilling valued customer service skills and ensuring a seamless team spirit.
Developed a novel customer service approach that improved customer satisfaction ratings by 20%.
Successfully maintained HIPAA compliance across switchboard operations and data entry, reducing legal incidences by 40%.
Allevia Hospitals June 2017 - December 2019
Switchboard Operator
Managed multi-line phone system assisting over 700 clients daily, reducing missed calls by 30%.
Reduced data entry errors in patient information by 50% by implementing meticulous data verification processes.
Introduced a healthcare-specific terminology guide that enhanced effective communication within the hospital. March 2014 - May 2017
Managed telephone reception, increasing efficiency by 35%.
Performed administrative assistance tasks, resulting in a 15% increase in office organization.
Handled social media inquiries, boosting company's online presence by 45%.
Resume Worded University May 2014
Bachelor’s degree in Business Administration – Concentration in Information Systems
Relevant coursework: Telecommunications, Network Infrastructure
Resume Worded Institute April 2017
Certification - Professional Telephone Skills & Customer Service
Part-time certification during assumed role at Allevia Hospitals
Switchboard Systems: Avaya, Mitel, Cisco, Nortel
Customer Service Platform: Zendesk, Freshdesk, Intercom, LiveChat, Help Scout, Front
Office Applications: Microsoft Office Suite (Advanced), GSuite, Slack
Certifications: Communication Skills Assessment Certified (CSA), Advanced Food Safety (AFS) Certified
Volunteering: Telephone operator for local charity’s yearly fundraising event (2015 -2018)
Continuing Education: Ongoing professional development through regular participation in Telecommunications Webinars
Your Name
Senior Switchboard Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded March 2019 - Present
Senior Switchboard Manager
Supervised 20+ switchboard operators, fostering a cohesive team environment and boosting productivity by 30%.
Executed switchboard operations strategies in line with HIPAA regulations, resulting in zero violations.
Improvised an innovative data entry system, which reduced data redundancy by 35%.
Coordinated event planning, successfully managing 50+ corporate events with up to 500 participants.
Streamlined the receptionist duties, enhancing front office efficiency by 20%.
Allevia Hospitals May 2016 - February 2019
Switchboard Supervisor
Reduced internal miscommunication by implementing medical terminology education for all 15 team members.
Ensured accurate data registration, reducing patient data errors by 40%.
Provided exceptional customer service leading to a 30% rise in patient satisfaction. January 2013 - April 2016
Senior Switchboard Operator
Fielded an average of 500 calls per day while maintaining a 95% customer satisfaction rate.
Implemented thorough research protocol for addressing complex customer queries, improving response quality by 40%.
Optimized Microsoft Access usage for data tracking, leading to a 25% improvement in processing speed.
Resume Worded University May 2015
Master of Business Administration - Operations Management
Graduated with Honors and Distinction
Resume Worded Academic Center December 2013
Certified Professional in Telecommunication Systems
Intensive training in telecommunication systems & techniques
Telecommunication: Switchboard Operations, Routing Protocols, Data Transmission, Cable Management, Wire Tapping, VoIP Systems
Software Proficiency: Microsoft Suite (Advanced), Asterisk, Circuitry SIM (Intermediary), Voicent (Advanced)
Management: Team Leadership, Project Management, Time Management, Operations Management, Strategic Planning, Resource Allocation
Certifications: Advanced Leadership Training - Resume Worded Institute
Awards: Employee of the Year - Resume Worded, Excellence in Leadership - Allevia Hospitals
Volunteering: Career mentor -, Soup Kitchen Volunteer - Local Community Center
Your Name
Telephone Reception Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded April 2018 - Present
Telephone Reception Supervisor
Led a team of 10 operators, improving call response time by 30%.
Developed and enforced strict adherence to HIPAA rules in telephone communications.
Implemented Microsoft Access for efficient data entry, thereby reducing data processing time by 20%.
Elevated team spirit by introducing a reward program, reducing staff turnover by 15%.
Coordinated social media responses to customer inquiries, increasing customer engagement by 30%.
Alliance Manor June 2015 - March 2018
Switchboard Operator
Used administrative assistance skills to manage incoming calls and messages, boosting productivity by 20%.
Increased customer satisfaction by 30% through excellent responsiveness to queries.
Assisted in organizing major events, contributing to a 20% increase in annual bookings. January 2012 - May 2015
Managed multitasking in a high-volume reception environment, improving call handling efficiency by 25%.
Leveraged technical proficiency to resolve customer queries, earning high praise for customer service.
Kept front office running smoothly, contributing to an organized and productive work environment.
Resume Worded Academic Center April 2019
Guest Services Management Certification
Emphasis on telephone and digital customer service
Completed while serving as a Telephone Reception Supervisor, working part-time
Resume Worded University December 2011
Bachelor of Science - Communication Studies
Specialization in Organizational Communication
Extracurricular: Vice President of Public Relation Students Society
Technical Skills: Multi-line Phone Systems, PABX Systems, Telephone Switching Software, Cisco CallManager, Avaya Communication Manager
Software Proficiency: Microsoft Office Suite (Outlook, Excel, Word), Google Workspace, Customer Relationship Management (CRM) Systems, Zendesk, Slack
Communication Skills: Business Reporting and Documentation, Business Correspondence, Customer Complaint Resolution, Priority Management
Languages: English (Native), Spanish (Advanced), French (Conversational), German (Basic)

How do I add skills to a Receptionist resume?

Review the job posting closely.

Go through the Receptionist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Telephone Reception, Microsoft Access and Administration are possible skills. These are skills you should try to include on your resume.

Add industry skills like Administrative Assistance and Social Media.

Add other common skills from your industry - such as Receptionist Duties, Front Office and Customer Service - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Hospitality, Tourism and Opera - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Emphasize your communication skills.

Communication is often an important component of the role of a Receptionist, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

Highlight your clerical skills.

Try to include examples of where you used your clerical skills, whether that's in your Receptionist roles or administrative-related experiences.

Use the exact job title.

Try to add the exact job title, Receptionist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Receptionist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Receptionist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Receptionist Skills and Keywords to Include On Your Resume

Receptionist Soft Skills

Here are common soft skills that appear on Receptionist job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Communication
  • Computer Literacy
  • Public Speaking

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Resume Skills and Keywords from Related Jobs

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual Receptionist recruiter sees it. For free.

Receptionist Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example

Resume Example
Highlights (Free)

Resume Example
Modern Two-Column

Resume Example
Clean Modern

Resume Example
Entry-Level (Free)

Resume Example

Frequently Asked Questions

What skills do hiring managers want to see on a Receptionist resume?

Some popular Receptionist hard skills are Receptionist Duties, Microsoft Access, Customer Service, Administrative Assistance, Social Media, Front Office, Telephone Reception and Administration.

Depending on the job you apply to, skills like Tourism, Opera, Food & Beverage, Hotel Management and Hospitality can also be good to include on your resume.

What are the differences in resume skills between a Medical Office Receptionist and a Dental Receptionist?

If you are writing a Medical Office Receptionist resume, try to emphasize skills like Medical Office, Receptionist Duties, Medical Records, Electronic Medical Record (EMR), Medical Terminology, Multi-line Phone, Data Entry and Fax.

Similarly, if you are writing a Dental Receptionist resume, emphasize skills like Dentrix, Dentistry, Dental Software, Dental Insurance, Eaglesoft, Dental Assisting, Filing and Patient Education.

What are good resume skills to include for different Receptionist roles and job titles?

Depending on the specific role you apply to, you may need to emphasize different skill sets. Here are a few examples:

  • Dental Receptionist: Dentrix, Receptionist Duties, Dentistry, Dental Software and Dental Insurance
  • Hotel Receptionist: Hotel Management, Front Office, Hospitality, Tourism and Hotel Booking
  • Medical Office Receptionist: Medical Office, Medical Records, Electronic Medical Record (EMR), Medical Terminology and Multi-line Phone
  • Front Office Receptionist: Opera, Food & Beverage, Customer Service, Office Administration and Administration
  • Desk Receptionist: Administrative Assistance, Switchboard, Microsoft Access, Typing and Data Entry

What are common Receptionist soft skills?

Examples of Receptionist soft skills include Phone Etiquette, Clerical Skills, Customer Satisfaction, Teamwork and Problem Solving.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

© 2024 Resume Worded. All rights reserved.

Get expert insights from hiring managers