Customer Care Supervisor

Customer Care Supervisor Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Care Supervisor job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Contact Centers
  • Customer Experience
  • Customer Retention
  • Coaching
  • Telecommunications
  • Account Management
  • Customer Service Management
  • Sales
  • Troubleshooting
  • Call Center Development
  • Teaching
  • Employee Training
  • Customer Service
  • Performance Management
  • Retail

Resume Skills: Customer Relationship Management (CRM)

  • HubSpot
  • Salesforce
  • Zoho
  • Zendesk
  • Freshdesk
  • NetSuite
  • Zoho CRM
  • Freshsales
  • MS Dynamics 365

Resume Skills: Project Management

  • Asana
  • Trello
  • Jira
  • Basecamp
  • MS Project
  • Slack
  • JIRA
  • Smartsheet

Resume Skills: Data Analysis Tools

  • Excel
  • Tableau
  • Google Analytics
  • SQL
  • Hootsuite
  • Buffer
  • SPSS
  • Power BI

Resume Skills: Languages

  • English
  • Spanish
  • French

Resume Skills: Communication Software

  • Slack
  • Microsoft Teams
  • Zoom
  • Google Hangouts
  • GoToMeeting
  • Skype for Business
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Customer Care Supervisor Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Customer Care Supervisor Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Customer Care Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded May 2020 - Present
Customer Care Manager
Developed and implemented effective customer service protocols, resulting in a 25% increase in customer satisfaction scores.
Managed a team of 50+ customer care professionals, fostering teamwork to improve customer experience and ensuring a 15% increase in call resolution rate.
Collaborated with sales and account management teams to align customer service strategy with overall company goals, contributing to a 20% uptick in annual sales.
Coached.com January 2018 - April 2020
Senior Customer Care Representative
Established new training programs for junior representatives that improved overall team efficiency by 30%.
Achieved 97% rating in customer service by effectively addressing and resolving complex customer issues.
Successfully reduced waiting time for customers by creating a more efficient ticketing procedure; customer satisfaction levels rose by 20% as a result.
Verizon June 2016 - December 2017
Customer Care Representative
Streamlined troubleshooting procedures, reducing customer call resolution times by 15%.
Consistently exceeded monthly sales targets by over 10%, driven by a high understanding of product offerings and customer needs.
Increased customer retention by 12% by employing empathy and positive communication during calls.
EDUCATION
Resume Worded Institute April 2018
Master of Business Administration - Customer Relationship Management
Focused studies on Strategic Leadership and Organizational Development
Resume Worded University May 2016
Bachelor of Science - Business Administration
Minor in Communication
Award: Dean's List 2014-2016 (Top 8%)
SKILLS
Customer Relationship Management (CRM) Software: Salesforce, Zoho CRM, HubSpot, Microsoft Dynamics 365, Freshworks, Pipedrive
Communication Tools: MS Teams, Zoom, Gmail, Google Meet, Slack, Trello
Data Analysis Software: Microsoft Excel, Google Sheets, SPSS, Tableau
Project Management Software: JIRA, Asana, Trello, MS Project, ClickUp, Basecamp
OTHER
Courses: Harvard Business School Online - Leadership and Management Certificate (2020), The Art of Negotiation - Coursera (2019)
Awards: Resume Worded Top Leader Award (2021), Verizon Employee of the Year (2017)
Volunteering: Customer Service Manager at Soup Kitchen (2018-2020), Assistance in organizing annual charity event for the Better Life Foundation.
Projects: Implemented company-wide CRM system, increasing customer satisfaction by 25%.
Your Name
Customer Relations Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com June 2019 - Present
Customer Relations Manager
Oversaw the shift from retail to primarily online customer interactions, leading to a decreased response time by 40%.
Reduced customer complaints by 20% by implementing new contact center strategies.
Increased customer engagement by 22% through highly personalized customer relations strategies.
Coordinated with the sales department to cross-sell products, leading to a 15% increase in sales.
Implemented a new employee training program, resulting in decreased error rates by 20%.
Resume Worded May 2017 - May 2019
Senior Customer Relations Advisor
Developed a customer resolution strategy that cut down complaints by 18%.
Raised customer satisfaction rate by 25% by prioritizing excellent customer experience.
Mentored new advisors, leading to a lower turnover rate and a stronger team performance.
Amazon April 2016 - April 2017
Customer Relations Advisor
Managed and resolved up to 100 daily customer inquiries in a timely manner.
Achieved highest average customer service rating amongst the team (98%).
Implemented a sales strategy that increased sales by 12% within the first quarter.
EDUCATION
Resume Worded Academic Center May 2017
Master of Business Administration (MBA) - Concentration in Customer Relations
Recipient of Resume Worded Merit Scholarship for outstanding academic performance
Resume Worded University May 2016
Bachelor of Science (B.Sc) - Marketing
Minors in Computer Science and Statistics
Awards: Resume Worded Academic Achievement Award (Top 10%)
SKILLS
Customer Experience Management Platforms: HubSpot, Salesforce, Zoho, Zendesk, Freshdesk, NetSuite
Data Analysis Tools: Excel (Advanced), Tableau, Google Analytics, SQL, Hootsuite, Buffer
Project Management Tools: Asana, Trello, Jira, Basecamp, MS Project, Slack
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Certifications: Certified Customer Experience Professional (CCXP), Six Sigma Green Belt
Leadership & Volunteering: Volunteered at Habitat for Humanity coordinating community outreach and engagement initiatives
Awards: Received 'Excellence in Customer Service' award at Coached.com in 2020
Projects: Initiated and headed the 'Customer First' project at Resume Worded resulting in 40% increase in customer satisfaction ratings
Your Name
Client Services Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded March 2019 - Present
Client Services Manager
Redefined the company’s account management process, leading to a 35% increase in client retention.
Improved team performance by 20% through well-focused coaching and training programs.
Implemented a client feedback system that increased the understanding of client needs, resulting in a 15% improvement in satisfaction scores.
Managed and mitigated service level issues, leading to a reduction in escalated cases by 30%.
Worked with telecommunications team to enhance efficiencies, leading to a 15% reduction in service interruptions.
Coached.com August 2017 - February 2019
Senior Client Services Specialist
Boosted client satisfaction by 30% by addressing and resolving key issues swiftly.
Initiated cross-functional collaborations that led to improved client service.
Contributed to a 10% increase in revenue through upselling and account expansion.
AT&T June 2015 - July 2017
Client Services Specialist
Promoted to Senior Specialist ahead of schedule due to exceptional performance ratings.
Increased customer retention rate by 9% through effective communication and problem-solving skills.
Improved process efficiencies using troubleshooting methodologies, saving around 8 hours per week.
EDUCATION
Resume Worded Institute February 2019
Executive Leadership and Management Certification
Focus areas included Emotional Intelligence, Strategic Planning, and Team Leadership
Resume Worded University May 2015
Bachelor of Business Administration (BBA) - Specialization in Customer Relations
Recipient of Client Relations Excellence Award
Concentration in Strategic Sales and Client Retention Techniques
SKILLS
Customer Relationship Management (CRM): Zendesk, Salesforce, Zoho CRM, Freshsales, HubSpot, MS Dynamics 365
Communication Software: Slack, Microsoft Teams, Zoom, Google Hangouts, GoToMeeting, Skype for Business
Project Management: Trello, Asana, JIRA, Smartsheet, Basecamp, MS Project
Data Analysis Tools: Tableau, Google Analytics, Excel (advanced), SQL (basic), SPSS, Power BI
OTHER
Certifications: Certified Customer Service Manager (CCSM) - Customer Service Institute of America
Conferences & Workshops: Attended the Annual Customer Engagement Summit (2018, 2019, 2020)
Volunteering: Career mentor at the Boys & Girls Club, helping young adults develop essential career skills
Professional Affiliations: Member of the National Customer Service Association (NCSA) and the American Association of Inside Sales Professionals (AA-ISP)

How do I add skills to a Customer Care Supervisor resume?

1
Review the job posting closely.

Go through the Customer Care Supervisor posting you're applying to, and identify hard skills the company is looking for. For example, skills like Customer Experience, Account Management and Customer Retention are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Sales and Customer Service Management.

Add other common skills from your industry - such as Coaching, Telecommunications and Contact Centers - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Retail, Performance Management and Teaching - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Emphasize your communication skills.

Communication is often an important component of the role of a Customer Care Supervisor, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

5
Highlight your supervisory skills.

Specifically on Customer Care Supervisor resumes, you should think about highlighting examples of where you supervised others. Recruiters want to see if you have experience supervising and providing oversight over teams of similar sizes.

6
Use the exact job title.

Try to add the exact job title, Customer Care Supervisor, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Customer Care Supervisor Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Care Supervisor job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Care Supervisor Skills and Keywords to Include On Your Resume

Customer Care Supervisor Soft Skills

Here are common soft skills that appear on Customer Care Supervisor job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual Customer Care Supervisor recruiter sees it. For free.

Customer Care Supervisor Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Entry Level Customer Service Representative


Resume Example
Director of Customer Service


Resume Example
Health Care Risk Manager


Resume Example
Patient Care Coordinator


Resume Example
Home Care Coordinator


Resume Example
Retail Customer Service Rep


Browse Skills from Similar Jobs

Frequently Asked Questions

What are the top skills you should add to your Customer Care Supervisor resume?

The most common skills and keywords we found on Customer Care Supervisor resumes and job postings were Contact Centers, Customer Experience, Customer Retention, Coaching, Telecommunications, Account Management, Customer Service Management and Sales.

Skills like Teaching, Troubleshooting, Employee Training, Performance Management and Retail also appeared on related job postings.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

© 2024 Resume Worded. All rights reserved.