Highlight your healthcare experience

Hiring managers want to see that you have relevant experience working in healthcare settings. Make sure to include:

• Specific healthcare facilities you've worked at, such as "Coordinated care for 50+ patients per day at XYZ Hospital"
• Types of patients you've worked with, like "Managed care plans for elderly patients with chronic conditions"
• Healthcare-specific skills, such as "Proficient in EMR systems like Epic and Cerner"

Avoid being too general with your experience. Instead of just saying "Healthcare experience", give concrete examples:

• Healthcare experience
• Knowledge of medical terminology

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   Quantify your impact with numbers

Numbers jump off the page and grab the attention of hiring managers. Whenever possible, use specific metrics to show the impact you had in previous roles:

• Reduced patient wait times by 25% by implementing a new scheduling system
• Improved patient satisfaction scores by 30% through proactive communication and follow-up
• Coordinated care for a panel of 150+ patients while maintaining 95%+ patient retention rate

Compare those strong, results-driven bullet points to weaker ones that lack numbers:

• Responsible for scheduling patient appointments
• Helped improve patient satisfaction
• Coordinated patient care

   Emphasize your communication skills

Patient Care Coordinators are the main point of contact for patients. You need excellent verbal and written communication skills to succeed in this role. Highlight this by including:

• Specific examples of how you communicated with patients, like "Clearly explained complex medical information to 20+ patients per day"
• Interpersonal skills, such as "Collaborated with a 10-person interdisciplinary care team to develop personalized patient care plans"
• Conflict resolution, like "Resolved 100% of patient complaints and concerns through active listening and problem-solving"

Don't just say you have "strong communication skills". Prove it with concrete examples.

   Tailor your resume to the job description

Every Patient Care Coordinator job is a bit different. Some may focus more on administrative tasks, while others involve direct patient interaction. Read the job description closely and customize your resume accordingly:

• If the job emphasizes EHR experience, include bullet points like "Managed and updated electronic health records for 75+ patients using Allscripts"
• For positions focused on care coordination, say something like "Liaised between patients, physicians, and insurance companies to ensure seamless care delivery"

Avoid sending a generic resume that doesn't address the specific needs of the role. Hiring managers can spot a one-size-fits-all resume from a mile away.

   Show your career progression

Hiring managers like to see candidates who have grown and taken on more responsibility over time. If you've been promoted or taken on leadership roles, make that clear:

Patient Care Coordinator, ABC Medical Group, 2018-2022
Senior Patient Care Coordinator, ABC Medical Group, 2022-Present

• Promoted to Senior Patient Care Coordinator after training and mentoring 5 new hires
• Managed a team of 8 Patient Care Coordinators while handling a caseload of 200+ patients

Even if your job title didn't change, you can still show growth by highlighting how you took on additional responsibilities:

• Volunteered to lead a quality improvement project that reduced medication errors by 15%
• Trained 10+ new hires on EHR systems and patient communication protocols

   Include relevant certifications

Patient Care Coordinators don't necessarily need certifications, but they can help you stand out. Some certifications to consider include:

• Certified Patient Care Coordinator (CPCC)
• Certified Medical Administrative Assistant (CMAA)
• Certified Electronic Health Records Specialist (CEHRS)

If you have any of these certifications, make sure to list them on your resume. You can include them in a separate "Certifications" section or list them under your education.

However, don't include irrelevant certifications that won't impress a hiring manager. Leave off things like CPR certifications or basic computer proficiencies.