Customer Experience Manager

Customer Experience Manager Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Experience Manager job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Customer Experience
  • Customer Experience Management
  • Customer Relationship Management (CRM)
  • Customer Service
  • Vendor Management
  • Customer Support
  • Contact Centers
  • Operations Management
  • Business Development
  • Service Delivery
  • Customer Engagement
  • Customer Service Management
  • People Management
  • Business Strategy
  • Management
  • Outsourcing
  • Business Analysis
  • Performance Management
  • Change Management
  • Customer Experience Design
  • Strategy
  • Sales
  • Business Process Improvement
  • Net Promoter Score
  • Customer Insight
  •   Show full list

Resume Skills: Customer Relations Tools

  • Zendesk
  • Freshdesk
  • Intercom
  • HubSpot
  • UserTesting
  • Google Analytics
  • CX360
  • Zoho Desk
  • Salesforce Service Cloud
  • Salesforce
  • Microsoft Dynamics
  • Zoho
  • Zoho CRM
  • Servicenow
  • Microsoft Dynamics 365

Resume Skills: Software Tools

  • MS Office Suite
  • Slack
  • Asana
  • Jira
  • Trello
  • GSuite
  • Microsoft Office Suite
  • Google Workspace

Resume Skills: Project Management Tools

  • Asana
  • Trello
  • Slack
  • Zoom
  • Microsoft Teams
  • Google Workspace
  • JIRA
  • MS Project
  • ProofHub
  • Smartsheet
  • ProWorkflow

Resume Skills: Data Analysis

  • Excel
  • Google Analytics
  • SQL
  • Tableau
  • Looker
  • Python (Pandas)
  • Microsoft Excel
  • SAS
  • SPSS
  • JIRA
  • Mixpanel

Resume Skills: Sales and Marketing Tools

  • MailChimp
  • Google Ads
  • Canva
  • Ahrefs
  • Buzzsumo
  • Hootsuite
  • Mailchimp
  • LinkedIn Sales Navigator
  • SEMrush
  • Google AdWords
  • Marketo

Resume Skills: CRM Software

  • Salesforce
  • Zoho CRM
  • Microsoft Dynamics
  • HubSpot
  • SAP
  • Oracle Service Cloud
  • Salesforce CRM
  • Microsoft Dynamics 365

Resume Skills: Programming

  • HTML
  • CSS
  • JavaScript

Resume Skills: Languages

  • English
  • Spanish
  • German
  • French
  • Spanish (Fluent)

Resume Skills: Customer Management

  • Client Relationship Management
  • Quality Assurance
  • Incident Management
  • Complaint Resolution
  • Difficult Situation Handling

Resume Skills: Technical

  • MS Office Suite
  • SAP CRM
  • Adobe Photoshop
  • SQL
  • Salesforce

Resume Skills: Softwares

  • Chat Support
  • Remote Desktop Support
  • Shopify
  • and Zendesk

Resume Skills: Communication

  • Business Writing
  • Public Speaking
  • Conflict Resolution
  • Persuasive Selling

Resume Skills: Analytics

  • Customer Lifetime Value (CLV)
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Google Analytics

Resume Skills: Customer Experience

  • Journey Mapping
  • Customer Service Quality Assurance
  • Customer Touchpoint Strategy
  • Omnichannel Support Strategy
  • Customer Segmentation

Resume Skills: Miscellaneous Tech

  • Slack
  • Yammer
  • Trello
  • Jira
  • Confluence
  • MS Office Suite

Resume Skills: Team Management Techniques

  • Agile Methodologies
  • Lean Six Sigma
  • Servant Leadership
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Customer Experience Manager Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Customer Experience Manager Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Select a free resume example
Your Name
Customer Experience Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded February 2020 - Present
Customer Experience Manager
Orchestrated a company-wide initiative focused on customer experience design, leading to a 45% boost in customer satisfaction scores
Elevated revenue by $2M in Q1 2021 by implementing robust business strategy and customer engagement practices
Managed operations of 2 contact centers, overseeing a team of 50+ associates to provide top-notch customer service
Implemented change management, resulting in streamlined service delivery, leading to a 30% increase in efficiency
Reduced customer support issues by 60% by redesigning the CRM interface to make it user-friendly
Amazon June 2016 - January 2020
Senior Customer Relations Specialist
Boosted the company's customer service management with the strategic use of CRM tools, increasing efficiency by 35%
Increased customer support solution rates by 75% by managing and optimizing vendor relationships
Enhanced customer experience by driving continuous improvement initiatives in line with service delivery standards
Walmart January 2014 - May 2016
Customer Support Associate
Created and implemented a customer engagement program which propelled repeat business by 40%
Spearheaded high performing customer support teams, leading to a 20% increase in team efficiency
Increased customer retention by 50% within one year by leveraging data analytics to improve service delivery
EDUCATION
Resume Worded Institute June 2013
Master of Business Administration - Service Management
Specialization in Customer Service Optimization
Resume Worded University May 2011
Bachelor of Business Administration - Marketing
Awards: Resume Worded Business Scholar (Top 5% of Class)
Minor in Public Relations and Advertising
SKILLS
CRM Software: Salesforce, Zoho CRM, Microsoft Dynamics, HubSpot, SAP, Oracle Service Cloud
Software Tools: MS Office Suite, Slack, Asana, Jira, Trello, GSuite
Programming: HTML (Basic), CSS (Basic), JavaScript (Basic)
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Certified Customer Service Manager (CSM) - Customer Service Institute of America, HubSpot Inbound Marketing Certification
Volunteering & Leadership: Volunteer, Feeding America (Coordinated a team of volunteers for monthly drives)
Projects: Implemented a new CRM system at Resume Worded, resulting in a 15% increase in customer satisfaction scores
Awards: Employee of the Year, Amazon (2018)
Your Name
Customer Experience Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com March 2019 - Present
Customer Experience Specialist
Designed and implemented a comprehensive customer experience system resulting in 80% customer retention rate and 30% increase in engagement
Led a multi-functional team, fostering an environment of continued education and goal attainment which improved team performance by 20%
Grew customer base by 25% by developing strategic business development initiatives based on detailed market analysis
Applied data analysis to devise a streamlined business strategy which improved system efficiency by 50%
Directed vendor management processes to optimally meet demand and supply requirements, reducing overhead costs by 15%
Microsoft August 2015 - February 2019
Customer Service Manager
Introduced CRM software resulting in 35% increase in efficiency, better customer support and enhanced record keeping
Facilitated growth in business revenue by 20% by setting and implementing customer service performance standards, leading to higher customer retention
Led a team of 30 customer service professionals to exceed customer satisfaction targets by 15%
Target March 2012 - July 2015
Customer Service Associate
Implemented a new feedback system to assess customer experience, leading to 20% increase in satisfaction ratings
Reduced response time for customer inquiries by 25% through effective people management
EDUCATION
Resume Worded Institute March 2019
Certified Customer Success Leader (CCSL)
Completed this certification while working full-time at Coached.com
Resume Worded University May 2011
Bachelor of Science in Business Administration - Major in Marketing
Minors in Psychology and Communication
Awards: Dean's List (Top 10%) - 2010 and 2011
SKILLS
Customer Management: Client Relationship Management, Quality Assurance, Incident Management, Complaint Resolution, Difficult Situation Handling
Technical: MS Office Suite (Advanced), SAP CRM (Intermediate), Adobe Photoshop (Basic), SQL (Intermediate), Salesforce (Advanced)
Softwares: Chat Support, Remote Desktop Support, Shopify, and Zendesk
Languages: English (Native), Spanish (Conversational), German (Basic)
OTHER
Leadership & Volunteering: Currently serving on the board of Resume Worded Social Outreach Committee, also volunteer at a local food bank weekly
Awards: Received 'Employee of the Year' at Microsoft in 2017 and 2018 and 'Most Valuable Performer' at Coached.com in 2020
Professional Development: Attend annual Customer Service and Experience Summit for continuous learning and industry updates
Certifications: Six Sigma Yellow Belt, certification in Conflict Resolution from the Harvard Business School Online
Your Name
Experience Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2022 - Present
Experience Manager
Optimized user interfaces, boosting platform-wide user satisfaction by 35% utilizing User Experience (UX) methodologies and tools.
Introduced customer experience measurement standards that increased customer satisfaction by 80% post implementation.
Piloted a training program that improved customer service ratings by 75% within six months.
Persuasively cross-sold additional services to existing clients, thereby increasing service penetration by 40%
Saved nearly 15% in budget by efficiently allocating resources and executing cost control measures in event management.
Coached.com July 2018 - December 2021
Customer Experience Specialist
Calibrated CRM systems and dialog networks that reduced customer resolution times by 30%
Implemented social media marketing strategies, resulting in a 50% increase in channel followers.
Created and curated tailored customer experiences that enhanced retail sales by 60% within a year.
Amazon January 2016 - June 2018
Sales and Marketing Associate
Maximized customer conversion rates through effective visual merchandising, generating a 25% rise in sales
Boosted online marketing ROI by 30% through prolific usage of digital marketing tools and analytics.
EDUCATION
Resume Worded Institute January 2022
Certification in Customer Relationship Management
Advanced courses in Sales, Marketing, and Customer Retention
Resume Worded University December 2015
Bachelor’s Degree in Marketing and Sales
Specialized in Digital and E-commerce Marketing
Awarded: Outstanding Marketing Student of the Year
SKILLS
Marketing Tools: Google Analytics, CRM Systems (Salesforce, Zoho, HubSpot), MS Office
Digital Customer Experience Platforms: Tawk.to Live Chat, Zendesk, ClickTale
Sales and Marketing techniques: Cross and up-selling, Campaign Management, SEO/SEM, Conversion Optimization
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Certified Sales and Marketing Specialist (CSMS)
Leadership & Volunteering: Global Customer Experience Symposium (Panel Speaker), Volunteer for Sales For a Cause (Provided Sales & Marketing strategies to Nonprofits)
Projects: Developed and Executed Sales Promotions leading to 20% increase in conversions at Amazon
Awards: Best Customer Service Team Leader Award, Coached.com (2020)
Your Name
Customer Experience Strategist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded February 2022 - Present
Customer Experience Strategist
Led team efforts in creating memorable customer experiences, increasing customer loyalty by 40%.
Implemented AI chat function in CRM systems, reducing customer response time by 50%.
Overhauled ineffective marketing campaigns, raising online visibility and engagement by 80% with digital marketing techniques.
Mapped end-to-end customer journeys supporting development of new product features which increased customer retention by 20%.
Coordinated successful cross-function initiatives with the sales, marketing and support teams, improving clarity and alignment, reducing re-work by 35%.
Coached.com January 2019 - January 2022
Customer Relationship Manager
Mapped customer touchpoints and coordinated with product teams, achieving a 20% increase in customer service efficiency.
Utilized social media channels to expand brand reach and drive sales, resulting in a 30% increase in ROI.
Led training and coaching sessions for new hires, improving customer service skills and increasing satisfaction rates by 25%.
Etsy July 2016 - December 2018
Marketing Coordinator
Managed multi-channel marketing campaigns leading to a 35% increase in new customer acquisition.
Optimized customer-centric communication strategy resulting in a 15% increase in customer retention rates.
Incorporated innovative digital marketing approaches that increased website traffic by a remarkable 45%.
EDUCATION
Resume Worded Institute January 2022
Certificate in Customer Experience Strategy
Coursework: Strategy Development, Feedback Response, KPI Monitoring
Resume Worded University May 2016
Bachelor of Business Administration – Marketing
Major: Marketing, Minor: Consumer Psychology
Awards: Academic Excellence Award
SKILLS
Customer Experience Tools: Cascade, Zendesk, Chattermill, Tableau, Qualtrics XM, HotJar
Data Analysis: Excel, Google Spreadsheets, SQL, SPSS, Python
Project Management: Asana, Trello, Jira, MS Project, Slack, Teams
Languages: English (Native), Spanish (Fluent), French (Conversational)
OTHER
Certifications: Certified Customer Experience Professional (CCXP), HubSpot Inbound Marketing Certification
Leadership & Volunteering: Resume Worded Workshop - Facilitator for 'Enhancing Customer Experience Strategies' Webinar
Projects: Established customer feedback system at Coached.com resulting in a 30% increase in customer satisfaction
Awards: Awarded 'Employee of the Year' at Etsy, 2018
Your Name
Client Experience Lead
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded March 2022 - Present
Client Experience Lead
Launched a customer feedback initiative that improved service delivery, leading to a 30% boost in Customer Experience Management metrics.
Improved relationships with key clients using effective Customer Relationship Management (CRM) strategies that led to a 50% increase in contract renewals.
Increased social media engagement by 40% through personalized content planning and execution.
Developed and executed strategic customer marketing campaigns, driving a 70% increase in sales conversions.
Facilitated effective event planning initiatives, enhancing brand visibility and leading to a revenue increase of 20%.
Led coordinated efforts with the retail-merchandising department to optimize in-store experiences, raising retail sales by 50%.
Coached.com August 2018 - February 2022
Customer Engagement Lead
Elevated customer satisfaction scores by 35% by effectively planning and executing engagement strategies.
Boosted online platform subscriptions by 30% through targeted social media marketing.
Steered a team of 5 Sales Associates to achieve and exceed sales targets by 40% in the last quarter.
Kraft Heinz January 2016 – July 2018
Marketing Analyst
Developed promotional campaigns, contributing to a 30% increase in brand recognition.
Implemented a budget-friendly marketing plan yielding 15% in company savings while increasing marketing efficiency.
Executed advertising strategies that reached 25% more customers and increased revenue by 20%.
EDUCATION
Resume Worded University July 2018
Master of Business Administration (MBA) - Customer Experience Management
Received 'Outstanding Student' award for top performance
Resume Worded University December 2015
Bachelor of Commerce - Marketing
Specialization in Digital Marketing
Awarded: Dean's List 2015 (Top 10%)
SKILLS
Customer Experience Tools: Zendesk, HubSpot Service Hub, Zoho Desk, Salesforce Service Cloud, LiveChat, Freshdesk
Digital Marketing Tools: Google Analytics, Hootsuite, Moz, SEMRush, Mailchimp, HubSpot Marketing Hub
Project Management Tools: Trello, Jira, Asana, Microsoft Project, Basecamp, Slack
Others: Microsoft Office Suite, Google Workspace, CRM Systems, Data Analysis, Search Engine Optimization
OTHER
Certifications: Certified Customer Experience Professional (CCXP) - 2023, Project Management Professional (PMP) - 2022
Leadership & Volunteering: Marketing Club Leader at Resume Worded University, Volunteer at Feed the Children Initiative
Projects: Executed successful e-mail marketing campaign resulting in 40% increase in customer engagement
Awards: Awarded 'Best Employee of the Year' for exceptional performance at Coached.com - 2021

How do I add skills to a Customer Experience Manager resume?

1
Review the job posting closely.

Go through the Customer Experience Manager posting you're applying to, and identify hard skills the company is looking for. For example, skills like Contact Centers, Vendor Management and Customer Experience Management are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Customer Experience and Operations Management.

Add other common skills from your industry - such as Customer Support, Customer Service and Customer Relationship Management (CRM) - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Net Promoter Score, Customer Service Management and Business Development - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Show examples of where you trained people.

On Customer Experience Manager resumes, you should give specific accomplishments that involve you training others, whether that's in your team or other stakeholders.

5
Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Customer Experience Manager resume, so try to include any examples of where you led a project or managed other people.

6
Use the exact job title.

Try to add the exact job title, Customer Experience Manager, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Customer Experience Manager Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Experience Manager job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Experience Manager Skills and Keywords to Include On Your Resume

Customer Experience Manager Soft Skills

Here are common soft skills that appear on Customer Experience Manager job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Leadership

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual Customer Experience Manager recruiter sees it. For free.

Customer Experience Manager Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Entry Level Customer Service Representative


Resume Example
Director of Customer Service


Resume Example
UX Designer (User Experience Designer)


Resume Example
Retail Customer Service Rep


Resume Example
Call Center Customer Service Rep


Resume Example
Healthcare Customer Service Rep


Browse Skills from Similar Jobs

Frequently Asked Questions

What are the top skills you should add to your Customer Experience Manager resume?

The most common skills and keywords we found on Customer Experience Manager resumes and job postings were Customer Experience, Customer Experience Management, Customer Relationship Management (CRM), Customer Service, Vendor Management, Customer Support, Contact Centers and Operations Management.

Skills like Net Promoter Score, Service Delivery, Customer Engagement, Business Development and Customer Service Management also appeared on related job postings.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

© 2024 Resume Worded. All rights reserved.