Support Manager

Support Manager Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Support Manager job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Change Management
  • Management
  • Project Management
  • Customer Service
  • Engineering
  • Continuous Improvement
  • ITIL
  • Aeronautics
  • Technical Support
  • Microsoft Access
  • Integration
  • Telecommunications
  • Aviation
  • Customer Relationship Management (CRM)
  • Software Project Management
  • SQL
  • Performance Management
  • Teaching
  • Coaching
  • Operations Management
  • Commercial Banking
  • Recruiting
  • Banking
  • Business Relationship Management
  • People Management
  • Account Management
  • Stakeholder Management
  • Sales
  • Project Planning
  •   Show full list

Resume Skills: Management

  • Conflict Resolution
  • Strategic Planning
  • CRM Implementations
  • Change Management
  • Risk Management

Resume Skills: Customer Support

  • Multichannel Support
  • VIP Customer Handling
  • Incident Management
  • Staff Training
  • KPI Tracking

Resume Skills: Communications

  • Public Speaking
  • Professional Writing
  • Presentation Design
  • Negotiation
  • Stakeholder Communication

Resume Skills: Software

  • Salesforce
  • Zendesk
  • Microsoft Office Suite
  • Google Workspace
  • JIRA
  • System Center Configuration Manager (SCCM)
  • Active Directory
  • ServiceNow

Resume Skills: Technical

  • System Administration
  • Network Security
  • IT Support
  • Distributed Computing
  • Cloud Computing (AWS)
  • ITIL Framework

Resume Skills: Programming Languages

  • Python
  • Java
  • HTML
  • CSS
  • SQL

Resume Skills: Operating Systems

  • Windows
  • Mac OS
  • Linux

Resume Skills: Customer Service Tools

  • Zendesk
  • Salesforce
  • Intercom
  • Slack
  • Zoho Desk
  • Freshdesk

Resume Skills: Communication Software

  • Microsoft Teams
  • Skype
  • WebEx
  • ZOOM
  • Google Meet
  • Slack

Resume Skills: Other Software

  • Microsoft Office (Word, Excel, PowerPoint)
  • Google Suite (Docs, Sheets, Slides)

Resume Skills: Languages

  • English
  • Spanish
  • French
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Support Manager Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Support Manager Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Support Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded March 2019 - Present
Senior Support Manager
Transformed customer support experience by integrating an AI-enabled CRM software, leading to a 45% increase in customer satisfaction.
Developed comprehensive training guidelines, resulting in an average of 15% improvement in support team efficiency.
Implemented Continuous Improvement processes, which led to a 25% reduction in repeated customer issues.
Spearheaded Change Management initiative across the department, leading to a 20% improvement in project delivery times.
Managed a cross-functional project team comprised of 15 individuals to streamline company-wide operations.
Nordstrom September 2016 - February 2019
Support Manager
Developed and monitored performance metrics, increasing the average speed of answer by 30%.
Managed commercial banking software implementation, which led to a seamless customer service experience.
Steered and executed SQL database clean-up project, enhancing system efficiency by 40%.
Coached.com August 2014 - August 2016
Assistant Support Manager
Collaborated in the management of a 10-member team, notably escalating the ticket resolution speed by 15%.
Augmented customer service levels by introducing a coaching program for new hires.
Led a initiative to incorporate ITIL practices, distinctly boosting productivity by 25%.
EDUCATION
Resume Worded University June 2016
Master of Business Administration - Finance & Operations
Focus on data analysis and operational management
Resume Worded Academic Center August 2014
Bachelor of Business Administration - Management
Concentration in Customer Service
Graduated Cum Laude with top 15% of class
SKILLS
Management: Conflict Resolution, Strategic Planning, CRM Implementations, Change Management, Risk Management
Customer Support: Multichannel Support, VIP Customer Handling, Incident Management, Staff Training, KPI Tracking
Communications: Public Speaking, Professional Writing, Presentation Design, Negotiation, Stakeholder Communication
Software: Salesforce, Zendesk, Microsoft Office Suite, Google Workspace, JIRA
OTHER
Awards: Resume Worded Excellence in Leadership (2019), Nordstrom Manager of the Year (2018)
Certifications: Certified Professional in Management, Certified in Conflict Resolution
Volunteering: Community Organizer for Local Soup Kitchen, Mentor for Youth Business Club
Continuing Education: Topical Webinars: Enhancing Remote Team Management, Improving Staff Retention Strategies
Your Name
Customer Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2020 - Present
Senior Customer Support Specialist
Facilitated integration of Microsoft Access into daily support team activities, improving data analysis capacity by 35%.
Instituted teaching protocols for support team, enhancing skills development and resulting in a 20% improvement in customer interactions.
Streamlined ticketing process in line with ITIL principles, achieving a 40% reduction in error rates.
Employed advanced troubleshooting techniques in handling customer complaints, reducing resolution periods by 25%.
Championed the adoption of a new telecommunications system that improved team-wide communication and efficiency.
Verizon August 2015 - December 2019
Customer Support Specialist
Pivotal in executing software project management, enhancing the ease of telecommunication support.
Implemented performance management system for support team, increasing accountability and visible team performance by 30%.
Managed inventory of technical support tools, reducing costs by 15% through effective forecasting and strategic purchases.
Coached.com June 2013 - July 2015
Junior Support Specialist
Provided troubleshooting for customer complaints, contributing to a 15% rise in customer experience scores.
Introduced a comprehensive guide for CRM operations, enhancing consistency and reducing operational errors by 10%.
Assisted in leading a monthly technical training for new hires, bringing down attrition rate by 7%.
EDUCATION
Resume Worded University May 2014
Master of Business Administration - Concentration in Customer Relations
Awards: Resume Worded Leadership Award (Top 5% awarded to class)
Resume Worded Academic Center June 2013
Certified Customer Service Professional (CCSP)
Awarded: Distinction in Customer Service Excellence
SKILLS
Customer Service Tools: Zendesk, Salesforce, Intercom, Slack, Zoho Desk, Freshdesk
Communication Software: Microsoft Teams, Skype, WebEx, ZOOM, Google Meet, Slack
Other Software: Microsoft Office (Word, Excel, PowerPoint), Google Suite (Docs, Sheets, Slides)
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Certifications: HubSpot Academy's Customer Service Certification (2021), Google IT Support Professional Certificate (2020)
Volunteering: Customer Support volunteer at YMCA (2015 - present), Mentor at Digital Leads Academy (2017 - present)
Projects: Initiated and led project 'Customer Delight' at Verizon which resulted in 20% improvement in overall customer satisfaction
Awards: Verizon's Excellence in Service award (2017, 2018), Employee of the Month at Coached.com (March 2014, July 2014)
Your Name
IT Support Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded April 2017 - Present
Senior IT Support Manager
Directed the overhaul of entire technical support process, increasing process efficiency by 30%.
Incorporated a regular team coaching model, enhancing collaboration and productivity by 20%.
Led integrations of major IT upgrades in sync with the engineering team, resulting in a 40% improvement in system stability.
Drove the implementation of a customer-centered telecommunications service, ensuring seamless customer interactions and improving CSAT scores by 25%.
Championed an operations management strategy that lodged a growth in annual profit margin by 10%.
Amazon January 2013 - March 2017
IT Support Manager
Steered the adoption of ITIL practices across the support division, enhancing service delivery by 30%.
Managed the implementation of a technical support software, saving the company $100k in annual maintenance costs.
Coordinated a productivity-focused SQL training for team members, resulting in a marked 15% increase in job efficiency.
Coached.com June 2010 - December 2012
IT Support Assistant
Contributed to reducing system downtime by 20% by providing swift technical support.
Coached new hires on the usage of technical support tools, improving ticket resolution times by 10%.
Successfully managed database of all support requests, expediting issue resolution and customer service.
EDUCATION
Resume Worded University December 2012
Master's in Computer Science
Specialization in Network and Information Security
Resume Worded Institute May 2010
Bachelor of Engineering - Computer Science
Cum Laude
Recipient of the Robert E. Kahn Award for computer science
SKILLS
Technical Skills: System Administration, Network Security, IT Support, Distributed Computing, Cloud Computing (AWS), ITIL Framework
Software: Microsoft Office Suite, System Center Configuration Manager (SCCM), Active Directory, JIRA, ServiceNow
Programming Languages: Python, Java, HTML, CSS, SQL
Operating Systems: Windows, Mac OS, Linux
OTHER
Certifications: Certified Information Systems Security Professional (CISSP), Microsoft Certified: Azure Solutions Architect Expert
Leadership & Volunteering: Tech Mentor, CodeFirst:Girls (20+ hours of coding classes provided to young women)
Projects: Developed an integrated ticketing system improving IT support resolution time by 20%
Awards: Recipient of the 'Tech Titan' award at Amazon for excellence in technical support

How do I add skills to a Support Manager resume?

1
Review the job posting closely.

Go through the Support Manager posting you're applying to, and identify hard skills the company is looking for. For example, skills like Aeronautics, Change Management and Engineering are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Customer Service and Management.

Add other common skills from your industry - such as ITIL, Continuous Improvement and Project Management - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Stakeholder Management, Software Project Management and Integration - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Show examples of where you trained people.

On Support Manager resumes, you should give specific accomplishments that involve you training others, whether that's in your team or other stakeholders.

5
Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Support Manager resume, so try to include any examples of where you led a project or managed other people.

6
Use the exact job title.

Try to add the exact job title, Support Manager, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Support Manager Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Support Manager job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Support Manager Skills and Keywords to Include On Your Resume

Support Manager Soft Skills

Here are common soft skills that appear on Support Manager job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Leadership

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Resume Skills and Keywords from Related Jobs

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

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Support Manager Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
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Resume Example
Desktop Support Representative


Resume Example
Desktop Support Analyst


Resume Example
Desktop Support Specialist


Resume Example
Desktop Support Engineer


Resume Example
Software Support Technician


Browse Skills from Similar Jobs

Frequently Asked Questions

What skills do hiring managers want to see on a Support Manager resume?

Some popular Support Manager hard skills are Change Management, Management, Project Management, Customer Service, Engineering, Continuous Improvement, ITIL and Aeronautics.

Depending on the job you apply to, skills like Stakeholder Management, Customer Relationship Management (CRM), Software Project Management, Commercial Banking and Integration can also be good to include on your resume.

What are the differences in resume skills between a Technical Support Manager and a Sales Support Manager?

If you are writing a Technical Support Manager resume, try to emphasize skills like Technical Support, Troubleshooting, ITIL, Vendor Management, Networking, IT Service Management, Service Delivery and Customer Relationship Management (CRM).

Similarly, if you are writing a Sales Support Manager resume, emphasize skills like Sales Operations, Sales Management, Sales, Salesforce.com, Sales Process, Business-to-Business (B2B), Inventory Management and Business Development.

What are good resume skills to include for different Support Manager roles and job titles?

Depending on the specific role you apply to, you may need to emphasize different skill sets. Here are a few examples:

  • Customer Service Support Manager: Customer Support, Zendesk, Customer Relationship Management (CRM), Customer Service Management and Technical Support
  • Information Technology Support Manager: Windows Server, Active Directory, IT Service Management, IT Management and ITIL
  • Operations Support Manager: Operations Management, Change Management, Management, Performance Management and Supply Chain Management
  • Business Support Manager: Stakeholder Management, Project Management, Business Process Improvement, Customer Service and Public Sector
  • Technical Support Manager: Troubleshooting, Vendor Management, Networking, Service Delivery and People Management

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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