Customer Service Specialist

Customer Service Specialist Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Service Specialist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Customer Service
  • Sales
  • Microsoft Access
  • Transportation
  • International Logistics
  • Customer Relationship Management (CRM)
  • Logistics Management
  • Supply Chain Management
  • Marketing
  • Management
  • Social Media
  • Export
  • Customer Support
  • Customer Service Management
  • Business Strategy
  • Freight
  • SAP Products
  • Customer Experience
  • SAP ERP
  • Account Management
  • Project Management
  •   Show full list

Resume Skills: Customer Service Tools

  • Zendesk
  • Help Scout
  • Zoho Desk
  • Freshdesk
  • LiveChat
  • Intercom
  • Salesforce
  • Zoho CRM
  • HubSpot
  • Zoho Support
  • LiveAgent
  • Groove

Resume Skills: CRM Tools

  • Salesforce
  • Microsoft Dynamics 365
  • Zoho CRM
  • SAP CRM
  • HubSpot
  • HubSpot CRM
  • Pipedrive
  • Freshsales

Resume Skills: Communication Tools

  • Slack
  • MS Teams
  • Google Workspace
  • Skype
  • Zoom
  • Microsoft Teams
  • Google Meet

Resume Skills: ERP Systems

  • NetSuite
  • SAP
  • Oracle ERP Cloud
  • Microsoft Dynamics 365
  • Epicor ERP

Resume Skills: Office Software

  • Microsoft Office Suite
  • Google Workspace
  • Adobe Acrobat
  • Microsoft Visio

Resume Skills: Analytical Tools

  • Google Analytics
  • Tableau
  • MS Power BI
  • Excel

Resume Skills: Project Management Tools

  • JIRA
  • Trello
  • Asana
  • Basecamp
  • Slack

Resume Skills: Languages

  • English
  • Spanish (Fluent)
  • French
  • Spanish

Resume Skills: Client Service

  • Customer Relationship Management (CRM)
  • Client Issue Resolution
  • Client Onboarding
  • Client Retention

Resume Skills: Sales

  • B2B Sales
  • Account Management
  • Cross-selling
  • Up-selling
  • Direct Sales
  • Sales Presentations
  • Budget Management

Resume Skills: Software

  • MS Office Suite
  • CRM Software (Salesforce, SAP, Zoho - Advanced)
  • Data Entry Software

Resume Skills: Data Analytics

  • Google Analytics
  • MS Excel
  • Tableau
  • CRM Systems
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Customer Service Specialist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Customer Service Specialist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Select a free resume example
Your Name
Customer Service Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2022 - Present
Customer Service Team Lead
Climbed up the ladder to lead a team of 10 customer service agents, showcasing adept management and leadership skills
Streamlined the customer query resolution process, resulting in a 30% drop in response time
Implemented a customer relationship management (CRM) system which improved customer interaction tracking and engagement by 45%
Designed and executed a comprehensive training program which accelerated the team’s learning curve by 50%
Saved an average of 5 hours per week through automation initiatives
Coached.com April 2019 - December 2021
Customer Service Specialist
Bolstered customer satisfaction by conducting timely troubleshooting and resolving grievances which cut down customer complaints by 20%
Spearheaded a project to simplify account management processes which reduced administrative errors by 25%
Trained 15 new hires on company-specific procedures ensuring a smooth transition into roles
Amazon February 2016 - March 2019
Sales Support Executive
Played a key role in improving Net Promoter Score (NPS) from 65 to 80 through proactive customer engagement
Enhanced freight management efficiency by 15% through the strategic use of SAP Products
EDUCATION
Resume Worded University May 2014
Master of Business Administration (MBA) - Sales & Marketing
Concentration in Customer Relationship Management
Award: Top Performer in Sales Strategy Course (Top 5% in class)
Resume Worded Academic Center November 2015
Certified Customer Experience Professional (CCXP)
Included units on metric development, voice of the customer, and customer-centric culture
SKILLS
Customer Relationship Management (CRM) Software: Salesforce, Zoho CRM, HubSpot, Freshdesk
Communication Software: Slack, Microsoft Teams, Zoom
Office Software: Microsoft Office Suite, Google Workspace, Adobe Acrobat, Microsoft Visio
Analytical Tools: Google Analytics, Tableau, MS Power BI, Excel
OTHER
Certifications: Microsoft Office Specialist (MOS) Certification (2018)
Leadership & Volunteering: Lead Volunteer, Community Food Drive (2017-2021)
Courses: Completed 'SalesForce Administration' on LinkedIn Learning (2018)
Awards: Employee of the Year, Coached.com (2020)
Your Name
Customer Support Associate
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded March 2020 - Present
Senior Customer Support Associate
Elevated onto company’s senior customer support team within a span of 2 years acknowledging proven track record
Pioneered the creation of an internal database using Microsoft Access which improved data retrieval time by 30%
Mitigated 15% of customer support issues by establishing a knowledge base on the company portal
Led a monthly team meeting to brainstorm and collate ideas for improving customer experiences
Revamped the social media response protocol contributing to a 20% increase in brand visibility
Coached.com January 2018 - February 2020
Customer Support Associate
Reduced call waiting time by 10% utilizing efficient call handling and management techniques
Maintained 85% customer satisfaction rate in the face of high call volumes
Implemented a feedback collection system which led to several critical product improvements
Walmart June 2015 - December 2017
Customer Support Specialist
Launched a customer loyalty program resulting in a 35% revival of dormant accounts
Expedited claim resolution process, reducing customer disputes by 10%
EDUCATION
Resume Worded Institute December 2019
Master of Science in Customer Experience Management
Research focus on optimizing customer satisfaction metrics
Resume Worded University May 2015
Bachelor of Business Administration - Marketing
Specialization in Customer Relationship Management
Awarded ‘Student of the Year’ in 2014
SKILLS
Customer Support Tools: Zendesk, Freshdesk, Help Scout, Zoho Support, LiveAgent, Intercom, Groove
Project Management Tools: JIRA, Trello, Asana, Basecamp, Slack
CRM Software: Salesforce, HubSpot CRM, Zoho CRM, Microsoft Dynamics 365, Pipedrive, Freshsales
Languages: English (Native), Spanish (Fluent), French (Intermediate)
OTHER
Certifications: Certification in Customer Success Management from SuccessCOACHING (2021), Certified Associate in Project Management (CAPM)
Leadership & Volunteering: Resume Worded Help Hub (Volunteer Customer Support, 2017 - 2019), Coached Conversations (Facilitator, 2018 - Present)
Projects: Developed a comprehensive guide for successful customer service strategy, Streamlined customer support workflow leading to a 30% efficiency increase at Coached.com
Your Name
Client Service Representative
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded May 2019 - Present
Senior Client Service Representative
Promoted to handle top-tier clients due to exemplary customer service and problem-solving skills
Headed a customer retention strategy that resulted in a 20% increase in repeat business
Managed a client portfolio of over 200 accounts while maintaining an error rate below 2%
Led the integration of SAP ERP in business operations to streamline logistics management
Transformed client communication strategy which led to improvement in overall customer experiences
Coached.com August 2016 - April 2019
Client Service Representative
Improved response rate by incorporating a shift system for handling international logistics inquiries
Introduced a new customer identification process which reduced fraud incidents by 18%
Orchestrated an email marketing campaign which increased engagement rate by 10%
FedEx January 2013 - July 2016
Sales Representative
Gained expertise in handling export procedures and documentation, boosting service efficiency
Played a critical role in driving sales growth by 12% in the first year through targeted marketing strategies
EDUCATION
Resume Worded Institute April 2019
Certified Customer Service Professional (CCSP)
Specialization in Client Relationship Management
Resume Worded University December 2012
Bachelor of Business Administration - Marketing
Focused studies on sales strategies, market analysis
Awards: Dean's List 2012 (Top 9%)
SKILLS
Client Service: Customer Relationship Management (CRM), Client Issue Resolution, Client Onboarding, Client Retention
Sales: B2B Sales, Account Management, Cross-selling, Up-selling, Direct Sales, Sales Presentations, Budget Management
Software: MS Office Suite (Proficient), CRM Software (Salesforce, SAP, Zoho - Advanced), Data Entry Software (Advanced)
Languages: English (Native), Spanish (Fluent), French (Basic)
OTHER
Certifications: Customer Service Management Professional (CSMP) - 2017
Awards: ‘Employee of the year’ - Coached.com - 2018, ‘Most Helpful Team Member’ - FedEx - 2015
Leadership & Volunteering: Customer Service Week Volunteer Coordinator, Redeemer Community Center
Projects: Developed a successful client recovery program at Coached.com resulting in increased client retention rates
Your Name
Customer Care Professional
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2021 - Present
Senior Customer Care Manager
Streamlined the entire customer complaint management system, resulting in a 30% reduction in customer complaints.
Utilized advanced CRM tools to organize customer data, enhancing complaint management and aftersales service by 45%.
Led a team of 15 customer care professionals, providing training and support to improve overall team efficiency by 25%
Implemented a new customer engagement strategy that improved customer satisfaction and loyalty by 35%.
Managed key accounts ensuring high-quality customer experience and increased customer retention by 40%.
Coached.com April 2018 - December 2020
Customer Care Supervisor
Oversaw the implementation of a new CRM system, improving data management processes.
Increased customer support efficiency by establishing new guidelines for issue resolution.
Led regular team training sessions, improving customer service skills and the efficiency of contact centers.
Apple Inc. June 2016 - March 2018
Customer Care Associate
Resolved customer issues efficiently, achieving a personal resolution rate 25% higher than the company average.
Successfully upsold products to customers, achieving sales figures 30% higher than team average.
Managed and maintained customer relationships, helping to retain customers in the long term.
EDUCATION
Resume Worded Academic Center April 2016
Master of Business Administration - Customer Relationship Management
Graduated with High Honors, Ranked 1st in class
Resume Worded University June 2014
Bachelor of Science - Business Administration
Concentration in Psychology
Awards: President's Scholar (Top 1% of class), Dean's List 2014
SKILLS
Customer Relationship Management: Salesforce, Zoho CRM, SAP CRM, Microsoft Dynamics 365, Pipedrive, HubSpot CRM
Analytics: Google Analytics, Tableau, SPSS, SAS, Microsoft Excel, Looker
Communication Platforms: Slack, Microsoft Teams, Trello, Asana, Zoom, WebEx
Customer Service Software: Zendesk, Freshdesk, Help Scout, Intercom, Front, Zoho Desk
OTHER
Certifications: Certified Customer Experience Professional (CCXP), Six Sigma Green Belt Certification
Leadership & Volunteering: Toastmasters Club (Club President, 2019-2020), Mentoring at the Career Centre for at-risk Youth (Volunteer since 2017)
Awards: ‘Service Excellence Award’ at Coached.com, 'Employee of the Month' at Apple Inc. multiple times
Courses: Coursera: Building High-Performance Teams, Udemy: Effective Listening
Your Name
Customer Service Associate
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2019 - Present
Customer Service Manager
Devised a comprehensive sales strategy, increasing monthly sales by 20%
Initiated a proactive customer follow-up system and provided personalized customer service, improving customer retention by 35%
Implemented Microsoft Access to streamline data management, increasing team productivity by 15%.
Managed litigation management processes, resolving disputes 40% quicker than before.
Oversee a team of 25 customer service associates, ensuring consistent quality in service and enhancing team performance.
Coached.com July 2015 - December 2018
Sales Administrator
Implemented new invoicing system, reducing order processing time by 60%
Optimized sales administration processes, supporting sales team in closing high-profile deals
Developed a new onboarding program for sales reps, reducing training time by 20%
AT&T June 2010 - June 2015
Customer Support Specialist
Managed customer inquiries via multiple channels, reducing response time by 25%
Assisted customers in troubleshooting, contributing to a 15% increase in customer satisfaction ratings
Managed aftersales service for over 2,000 customers, ensuring customer satisfaction.
EDUCATION
Resume Worded Institute March 2018
Certified Professional in Customer Service (CPCS)
Awarded for demonstrating high degree of professionalism and dedication to service
Resume Worded University May 2010
Bachelor of Business Administration - Marketing
Focused on customer relationship management and sales psychology
Dean's List 2008, 2010
SKILLS
Customer Service Tools: Salesforce, Zendesk, MS Dynamics 365, Freshdesk, Zoho Desk, ServiceNow
Communication Software: Slack, Microsoft Teams, Zoom, Google Meet, Skype, Webex
Office Suites: MS Office (Advanced), Google Workspace (Advanced)
Languages: English (Native), Spanish (Conversational), French (Conversational)
OTHER
Courses: Dale Carnegie Sales Training: Winning with Relationship Selling
Leadership & Volunteering: Founder, Local Small Business Networking Group | Volunteer, Big Brothers Big Sisters
Awards: Top Customer Service Associate, AT&T, 2013 | Most Improved Salesperson, Coached.com, 2016
Your Name
Customer Relationship Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded May 2017 - Present
Customer Relationship Manager
Managed 70+ customer accounts, increasing customer satisfaction rate by 30%
Reduced customer attrition rate by 40% by restructuring the company's customer engagement strategy.
Implemented and trained staff in SAP products for improved logistics management.
Coordinated logistics for supply chain, reducing delivery times by 20%.
Managed social media accounts, improving brand visibility and engagement by 40%.
Coached.com August 2014 - April 2017
Account Manager
Managed and nurtured relationships with top-tier clients, increasing client retention by 15%
Prepared and executed an account growth plan, delivering a 5% revenue increase in key accounts
Coordinated 100+ marketing events resulting in a 10% increase in brand awareness and a 15% increase in new clients.
Verizon June 2010 - July 2014
Customer Engagement Specialist
Planned and implemented customer engagement strategies, resulting in 30% increase of monthly active users.
Successfully managed customer complaints, reducing complaint rates by 15%
Implemented a new CRM system improving efficiency and the customer experience.
EDUCATION
Resume Worded University April 2014
Master of Business Administration - Marketing & Sales
Specialization in Customer Relationship Management
Resume Worded Institute May 2010
Bachelor in Business Administration - Marketing
Minors in Business Communication
Awards: Dean's List 2010 (Top 10%), Resume Worded Scholar
SKILLS
CRM Tools: Salesforce, Zoho CRM, Microsoft Dynamics, Pipeliner, HubSpot CRM, Pipedrive
Communication Tools: G Suite, Slack, Microsoft Teams, Trello, Asana
Data Analysis Tools: Tableau, Google Analytics, Excel, SQL
Languages: English (Native), Spanish (Conversational), Mandarin (Basic)
OTHER
Certifications: Certified Customer Experience Professional (CCXP), Certified in The Art of Customer Relationship Management
Professional Development: Hootsuite Social Marketing Training, Google Digital Marketing Course
Leadership & Volunteering: Mentor at Career Coach Association, Volunteer at Local Homeless Shelter
Projects: Initiated a customer feedback campaign at Coached.com leading to a 15% increase in customer satisfaction survey responses
Your Name
Contact Center Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com January 2021 - Present
Senior Contact Center Specialist
Engineered new Epic Systems integrations, boosting call resolution efficiency by 35%
Led a cross-functional team to revamp the customer experience, increasing customer satisfaction ratings by 20%
Devised a comprehensive training program which increased new hire proficiency by 40%
Turned around lagging sales by implementing successful telecommunication strategies, resulting in a 25% increase in revenues
Innovated troubleshooting techniques, reducing system downtime by 30%
Resume Worded August 2018 - December 2020
Contact Center Specialist
Managed customer service requests via social media, reducing resolution time by 15%
Implemented data entry system upgrades, resulting in a 23% decrease in errors
Initiated Microsoft Access to streamline reporting, improving data accuracy by 30%
JPMorgan Chase June 2015 - July 2018
Customer Service Representative
Assisted with the development and implementation of retail banking protocols, resulting in 10% enhanced customer satisfaction
Steered a customer feedback system revamp which reduced complaints by 15%
EDUCATION
Resume Worded Institute March 2017
Certified Customer Service Specialist
Awarded for demonstrating exceptional proficiency in customer service strategies and techniques
Resume Worded University May 2015
Bachelor of Science in Business Administration with Concentration in Marketing
Minors in Communication Studies
Honors: Recipient of the Dean's Excellence Scholarship
SKILLS
Customer Service Software: Zendesk, Salesforce, LiveAgent, Freshdesk, HubSpot, Zoho Desk
Communication Tools: Skype, Slack, Microsoft Teams, WebEx, Zoom, Google Meet
Office Suite: Microsoft Office (Advanced), Google Workspace (Advanced)
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Certifications: HubSpot Academy Inbound Marketing Certification (2020), Certified Professional in Customer Service (CPCS) by American Institute of Professional Studies (2019)
Volunteering: Manned phone lines for United Way annual fundraising event (2018, 2019)
Professional Development: Attended annual Customer Service & Support Summit (2019, 2020)
Achievements: Recognized as Employee of the Month four times at Resume Worded
Your Name
Customer Service Agent
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com March 2021 - Present
Senior Customer Service Agent
Supervised the contact center team, reducing training time by 20%
Leveraged sales strategies, culminating in a 30% increase in product cross-selling
Coached junior agents on quality customer interactions, improving service ratings by 18%
Enhanced the telecommunications processes, leading to a 10% reduction in miscommunication errors
Boosted utilization of Epic Systems to improve customer record updates, improving data integrity by 25%
Resume Worded January 2018 - February 2021
Customer Service Agent
Initiated Microsoft Access improvements for data entry, reducing input errors by 18%
Spearheaded a customer service approach that improved retail banking customers’ experience by 15%
Managed seamless social media customer interactions, resulting in a 20% increase in positive online reviews
Bank of America December 2014 - December 2017
Retail Banking Associate
Facilitated customer queries resolution, leading to 10% enhancement in overall customer satisfaction
Contributed to the development of troubleshooting guidelines, reducing service response time by 12%
EDUCATION
Resume Worded University December 2017
Master of Business Administration - Customer Relations
Specialized in Conflict Resolution and Relationship Management
Resume Worded Institute December 2014
Bachelor of Science - Business Administration
Emphasis in Retail Banking
Honors: Dean's List 2014 (Top 10%)
SKILLS
Customer Relations: Conflict Resolution, Complaint Handling, Relationship Management, Multitasking, Cultural Sensitivity, Diplomacy
Software Tools: Microsoft Office Suite (Expert), CRM (Zoho, Salesforce), LiveChat, Zendesk, Slack
Languages: English (Native), Spanish (Conversational)
Administration: Data entry, Records management, Scheduling, Report Preparation, Logistics, Narrative Reports
OTHER
Certifications: Certified Customer Service Professional (CCSP), Certified Administrative Professional (CAP)
Volunteering: Customer Service Team Leader at Food Bank (2016 - Present)
Awards: Top Performing Agent - Resume Worded(2019, 2020), Leadership Award - Bank of America(2016)
Projects: Lead on development and implementation of customer feedback system
Your Name
Customer Support Representative
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com May 2021 - Present
Lead Customer Support Representative
Designed and implemented a new customer service protocol using Epic Systems, improving response time by 25%
Coached team members on best practices for addressing customer complaints, reducing negative incidents by 15%
Established a sales approach for the contact center team, resulting in a 20% increment in cross-sales
Introduced a new troubleshooting process that improved service speed by 18%
Orchestrated a Microsoft Access setup for data entry, leading to 15% fewer errors in documentation
Resume Worded August 2017 - April 2021
Customer Support Representative
Devised and executed a social media strategy for handling customer queries, increasing positive feedback by 20%
Spearheaded improvements in telecommunications processes, mitigating communication errors by 10%
Contributed significantly to enhance the customer experience in retail banking product queries, boosting satisfaction by 12%
Citibank January 2015 - July 2017
Bank Representative
Implemented a retail banking customer interaction protocol, resulting in an incremental 10% customer satisfaction
Assisted in drafting troubleshooting guidelines to address common customer issues, reducing complaint resolution time by 10%
EDUCATION
Resume Worded Institute April 2021
Certified Customer Service Specialist
Focus: Effective communication, problem-solving and conflict resolution.
Resume Worded University December 2014
Bachelor of Science - Business Administration
Minor in Marketing
Dean's List: 2013 and 2014 (Top 10%)
SKILLS
Customer Service Tools: Zendesk, LiveAgent, Zoho Desk, Freshdesk, Salesforce, JIRA
Communication Tools: Slack, Microsoft Teams, Asana, Trello, Skype, Google Workspace
Languages: English (Native), Spanish (Conversational), German (Basic)
Office Management: MS Office (Excel, Word, PowerPoint), Google Drive (Docs, Sheets, Slides), Evernote, DropBox, Calendar Planning
OTHER
Certifications: Microsoft Certified: Technology Specialist (MCTS) - Office 365, Certified Zendesk Administrator
Leadership & Volunteering: Volunteers of America (Project Coordinator, 2017-present)
Awards: Customer Service Representative of the Year, Resume Worded, 2019
Continuous Learning: Coursera: Successful Negotiation - Essential Strategies and Skills (2021), LinkedIn Learning: Customer Service Mastery (2020)
Your Name
Member Services Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2022 - Present
Senior Member Services Specialist
Reframed our risk management strategies that successfully lowered discrepancies by 15%
Nurtured client relationships resulting in a sales boost by 30%
Incorporated social media tools for enhanced customer interaction leading to a 26% increase in customer satisfaction rates
Executed efficient retail banking processes, saving an average of 6 hours weekly for the department
Conducted consistent credit analyses, which increased accuracy in consumer lending decisions and upscaled financial services reputation by 50%
Coached.com January 2020 - December 2021
Member Services Specialist
Streamlined data entry processes that reduced data entry errors by 18%
Instigated innovative marketing campaigns elevating sales by 27%
Oversaw teaching programs which improved new member orientation, hiking member retention by 15%
Implemented updated cash handling protocols, significantly reducing cash discrepancies by 12%
Community Bank January 2018 - December 2019
Member Services Representative
Managed banking needs for over 100 clients daily, raising operational efficiency by 15%
Increased loans by 40% through developing and leading comprehensive event planning initiatives
Introduced a new credit review system, reducing processing time by 20%
EDUCATION
Resume Worded Institute November 2021
Certified Member Services Professional
Specialized training in client relationship management and cross-selling strategies
Resume Worded University May 2017
Bachelor of Business Administration - Customer Service Management
Relevant coursework: Customer Service Innovation, Business Relationship Building
Honors: Graduated Cum Laude
SKILLS
Customer Support Management: Conflict Resolution, Complaint Management, Policy Implementation, Membership Growth, Retention Management, Billing Inquiries
Technologies: Member Management Software (iMembership), CRM Software (Zoho, Salesforce), Microsoft Office Suite
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Customer Service Management Certification, Carlos Albizu University (2019)
Leadership & Volunteering: Community Bank Volunteer Team Lead (2018 - 2019), Youth Mentor, Big Brothers and Sisters (2017 - 2018)
Projects: Led customer service improvement project that increased member retention by 20% at Coached.com (2020 - 2021)
Your Name
Senior Customer Service Representative
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2022 - Present
Senior Customer Service Representative
Led a team, redefining customer service procedures leading to an increase of customer satisfaction by 35%
Analyzed and optimized data entry processes, thereby increasing accuracy by 22%
Implemented tactical social media customer service interactions, resulting in a 40% rise in positive feedback
Spearheaded retail banking projects achieving 20% improvement in operational throughput
Defined and executed risk management strategies reducing financial inconsistencies by 10%
Coached.com January 2020 - December 2021
Customer Service Representative
Directly resolved credit issues for an average of 80 customers daily, raising customer retention by 20%
Managed cash handling for prestigious accounts with zero discrepancy over two years
Revitalized compelling sales strategies increasing lead conversion by 25%
Performed regular credit analysis for consumer lending decisions, raising accuracy by 15%
Wells Fargo January 2018 - December 2019
Customer Service Associate
Improved overall customer experience by introducing new event planning strategies which increased client engagement by 15%
Boosted the productivity of financial services by establishing advanced workflow mechanisms
Increased complaints resolution efficiency by 35% through implementation of an effective tracking system
EDUCATION
Resume Worded University December 2017
Master of Business Administration (MBA) - Customer Relationship Management
Graduated with honors, GPA 3.9 out of 4.0
Resume Worded Academic Center December 2016
Certified Customer Service Professional (CCSP)
Top of the class in theoretical sessions and case studies
SKILLS
Software Skills: MS Office Suite (Expert), CRM Softwares (Expert), Zendesk (Expert), SalesForce (Advanced)
Technical Skills: Troubleshooting (Advanced), Product Knowledge (Expert), Reporting (Advanced), Process Improvement (Advanced)
Languages: English (Native), Spanish (Conversational), French (Conversational)
OTHER
Courses: ‘Leading Customer Service Teams’ - Wharton Online, ‘Customer Service Analytics’ - Harvard Business School Online, 'Conflict Resolution for Customer Service' - Yale
Awards: Wells Fargo Customer Service Excellence Award - 2018 & 2019, Coached.com Employee of the Year - 2020, 2021
Volunteering: Big Brothers Big Sisters (BBBS) – Mentored younger students from disadvantaged backgrounds, 2020-Present
Your Name
Client Services Associate
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2022 - Present
Client Services Manager
Redefined teaching programs for new associates leading to a 25% increase in service efficiency
Devised strategic marketing campaigns elevating product uptake by 30%
Overhauled retail banking procedures, resulting in a 10% improvement in transactions accuracy
Developed data-centric risk management strategies reducing potential risks by 20%
Coordinated consumer lending operations streamlining credit analysis process and resulting in time savings of 10 hours weekly
Coached.com January 2020 - December 2021
Client Services Associate
Revised cash handling protocols, thereby reducing potential error rate by 20%
Boosted loan approvals by 35% via efficient documentation and process adherence
Amplified client satisfaction by 30% through initiating unique event planning methods
Leveraged data entry systems to track efficiency improvements on a weekly basis
Chase January 2018 - December 2019
Customer Service Representative
Provided comprehensive and thorough banking solutions to over 60 clients daily, enhancing overall customer satisfaction
Increased overall process efficiency by 15% through effective task management
Promoted access to finance via development and promotion of a new loan product
EDUCATION
Resume Worded Institute February 2020
Customer Relationship Management (CRM) Certification
Completed this certification while working full-time at Coached.com
Resume Worded University December 2017
Bachelor of Commerce - Marketing
Specialization in Relationship Management
Recipient of 'Outstanding Marketing Student Year-end Award'
SKILLS
CRM Platforms: Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics 365, Adobe Experience Cloud, CiviCRM
Project Management Tools: Slack, Trello, Jira, Asana, Basecamp, Smartsheet
Data Analysis Tools: Microsoft Excel (Advanced), SQL, SAP, Tableau, Google Analytics, Power BI
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Awards: ‘Star Performer of the Quarter’ - Awarded by Chase (2019)
Volunteer Work: Raised over $7,000 for Cancer Research through Charity Runs (2018-Present)
Professional Development: Attended 'Building Client Relationship' workshop by Coached.com (2020)
Hobbies: Podcaster - 'Navigating The Corporate Jungle', a weekly podcast focusing on career development (2020-Present)
Your Name
Professional Services Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded April 2019 - Present
Senior Professional Services Manager
Leveraged enterprise software and cloud computing to overhaul service delivery, improving client satisfaction by 40%
Orchestrated integration of Salesforce.com, enhancing collaboration and increasing team efficiency by 30%
Demonstrated excellence in restaurant management by overseeing a team of 20, responsible for delivering premium services to over 50 clients
Transformed customer service operations, leading to a 60% decrease in client complaints
Cultivated a performance-driven environment, driving sales through strategic leadership and contributing to a 35% increase in revenue annually
Coached.com January 2016 - March 2019
Professional Services Executive
Introduced automated processes in food and beverage operations, accelerating service delivery time by 25%
Applied professional services principles to streamline service alignment workflow, optimizing client experience
Directed event planning for the annual enterprise conference, catering to over 1,000 guests with 0 incident reports.
Spearheaded a salesforce.com integration project, reducing the response time by 60% and increasing ticket sales by 35%
Deloitte May 2014 - December 2015
Professional Services Associate
Instituted methodologies in customer service to reduce churn rate by 20%
Implemented social media strategies that boosted engagement metrics by 30%
Conducted consulting sessions for clients, increasing product adoption rate by 15%
EDUCATION
Resume Worded University Apr 2019
Master of Business Administration - Strategic Management
Focus on risk management and contract law.
Resume Worded Institute Apr 2014
Bachelor of Business Administration - Information Systems and Operations Management
Graduated Magna Cum Laude
Awards: Deans List 2015 (Top 10%), Resume Worded Academic Excellence (Top 5% of class)
SKILLS
Technical Skills: CRM software (Salesforce, Zoho), SQL, SAP, Knowledge of ERP and Business Intelligence tools (MS Dynamics, Oracle BI)
Project Management: Microsoft Project, Asana, Trello, JIRA, Basecamp
Administrative Tools: MS Office Suite (Excel - advanced, Word, PowerPoint, Outlook), Google Workspace (Docs, Sheets, Slides
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Certified Project Management Professional (PMP, 2019), Lean Six Sigma Green Belt (LSSGB, 2020)
Leadership & Volunteering: Chair, Young Professionals Community Outreach (2018 - Present), Board Member of Resume Worded Social Impact Committee (2016 - 2018)
Professional Development: Regularly attend industry conferences including Professional Services Council (PSC)
Your Name
Professional Services Consultant
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded June 2018 - Present
Senior Professional Services Consultant
Migrated traditional business operations to the cloud, manifesting a saving of $500K annually
Steered professional services division with a team of 30 members, increasing gross margin by 20% YOY
Conceptualized a holistic customer service strategy that reduced support issues by 35%
Implemented Salesforce.com CRM, reducing data redundancy and improving data quality by 50%
Monitored and guided sales team, driving sales up by 45% in two years
Coached.com October 2015 - May 2018
Professional Services Consultant
Deployed advanced teaching methodologies, improving staff training effectiveness by 25%
Managed the integration of enterprise software, reducing IT costs by 20%
Assisted with event planning for major company events, securing positive feedback from 90% attendees
Improved the food & beverage quality standards, stimulating a 30% surge in customer retention
Accenture February 2013 - September 2015
Professional Services Analyst
Developed and managed a social media engagement campaign, resulting in a 40% user engagement increase
Utilized Salesforce.com in streamlining operations, improving team collaboration by 30%
Improved hospitality service ratings by 20% through strategic quality management
EDUCATION
Resume Worded Institute June 2015
Master of Business Administration (MBA)
Specialization in Consulting Services
Resume Worded University October 2013
Bachelor of Science - Computer Sciences
Minor in Business Administration
Graduated Magna Cum Laude
SKILLS
Project Management: Scrum, Agile, Waterfall, Lean, Six Sigma
Technical Tools: Salesforce, Oracle, SAP, Microsoft Project, Microsoft Teams, Zendesk
Strategy and Operations: Business Process Improvement, Organizational Change Management, Stakeholder Management, Risk Management, Strategy Execution, Business Intelligence Tools
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Certifications: Certified Management Consultant (CMC), Professional Scrum Master (PSM)
Leadership & Volunteering: Volunteer Consultant at Non-Profit Consultancy, Senior Advisory Board Member at Local Tech Startup
Courses: Advanced Project Risk Management, Forecasting Models for Predictive Analytics
Awards: Resume Worded Consultant of the Year (2020/2021), Coached.com Top Performer Award (2017)
Your Name
Professional Services Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2017 - Present
Senior Professional Services Manager
Utilized cloud computing to host professional services, resulting in annual savings of $1M
Boosted restaurant sales by 55% through effective restaurant management and catering
Implemented Salesforce.com, facilitating a reduction in decision-making time by 30% and streamlining process workflow
Managed customer service operations, reducing customer complaints by 50%
Provided leadership during critical software integration, saving $800K annually
Coached.com May 2013 - December 2016
Professional Services Coordinator
Directed event planning for high-profile meetings, ensuring 99% positive feedback from stakeholders
Spearheaded the integration of the enterprise software, reducing process time by 25%
Developed and maintained social media strategies, expanding outreach by 40%
IBM January 2011 - April 2013
Professional Services Trainee
Gained in-depth knowledge of Salesforce.com integration, contributing to an increased efficiency by 15%
Accelerated turnaround time of projects by 20% by effectively utilizing automation tools
Helped in reducing operational costs by 25% by implementing cost-effective professional service strategies.
EDUCATION
Resume Worded Academic Center December 2012
Master of Business Administration (MBA)
Specialization: Management and Leadership Strategies
Resume Worded University May 2008
Bachelor of Science in Information Systems
Focus: Business Process Design, Enterprise Resource Planning
Award: Graduated Summa Cum Laude
SKILLS
Software: SAP, Oracle, Microsoft Dynamics, Salesforce, Zendesk, Hubspot
Project Management: Scrum, Agile, Lean, Waterfall, JIRA, Confluence, Trello
Business Intelligence Tools: Tableau, Power BI, Google Analytics, IBM Cognos, SAP Crystal Reports
Languages: English (Native), Spanish (Fluent), German (Intermediate)
OTHER
Certifications: PMP Certified(Project Management Professional), Certified Scrum Master
Leadership & Volunteering: Raised $20,000 as Chair for Local Non-Profit Organization
Projects: Created and Implemented Cross-Functional Collaboration Strategy at Coached.com, Resulting in 30% Improvement in Project Success Rates
Courses: Completed Harvard Business School Online Course: Scaling Ventures
Your Name
Field Service Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded August 2018 - Present
Senior Field Service Specialist
Spearheaded the Troubleshooting department and slashed system downtime by 63% by streamlining the diagnosis and repair process of defective equipment.
Employed Engineering tactics to optimize servicing and Preventive Maintenance of electrical systems, resulting in a 25% reduction in repair requests.
Negotiated and drove service-level agreements, increasing customer satisfaction rates by over 50% and retaining 80% of existing clientele.
Efficiently managed off-shore & on-shore field services which improved operational efficiency by 30% and boosted revenue by 25%.
Spearheaded Continuous Improvement initiatives which improved service delivery times by 22%, streamlining overall operational efficiency.
Coached.com June 2016 - August 2018
Field Service Specialist
Developed a strategic program focused on thoroughly Training new hires on Oilfield Maintenance & equipment repairs, reducing field errors by 30%.
Implemented automation of support tickets, decreasing response time by 65%, leading to a significant boost in customer satisfaction and retention.
Reduced machinery malfunction by 40% by meticulously carrying out regular Equipment Inspection and enforcing adherence to maintenance schedules.
General Electric January 2014 - June 2016
Maintenance & Repair Associate
Enhanced operational efficiency by meticulously maintaining Electrical Wiring systems, reducing system failures by 22%.
Played a significant role in testing and Commissioning of newly installed machinery, ensuring a reduction in post-installation issues by 35%.
Collaborated to establish new Manufacturing procedures, leading to a 20% increase in production efficiency.
EDUCATION
Resume Worded University June 2016
Master's Degree in Electrical Engineering - Specialization in Instrumentation
Thesis: 'Efficiency Optimization in Field Service Functioning'
Resume Worded Institute December 2013
Bachelor of Engineering - Electrical Engineering
Awards: Resume Worded Teaching Fellow
Elective: 'Introduction to Industrial Maintenance and Repairs'
SKILLS
Technology: AutoCAD, MATLAB, LabVIEW, SAP, Salesforce, Workforce Management Software
Technical: Electrical Troubleshooting, Calibration, Field Replacing Units (FRUs), SOPs, Safety Compliance, Quality Control
Certifications: Certified Electrical Safety Compliance Professional(EI), Certified Calibration Technician (CCT)
OTHER
Courses: Advanced training in Predictive and Preventive Maintenance Techniques, Grundfos Certified Pump Installation Professional
Continuous Learning: Maintained active participation in the IEEE (Institute of Electrical and Electronics Engineers) community, attending multiple workshops and conferences
Volunteering: Volunteered to train junior employees at Coached.com and Resume Worded, helping them navigate complex engineering instruments and software
Your Name
Equipment Service Technician
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded May 2019 - Present
Senior Equipment Service Technician
Analyzed and significantly overhauled equipment Preventive maintenance schedule reducing outages by 40%.
Applied in-depth knowledge of Petroleum products to optimize the service & repair of industry specific equipment, leading to 25% decreased service call recurrence.
Significantly reduced system failures by 35% through proactive and comprehensive system inspections.
Introduced a new online Technical Support system which reduced customer waiting time by 60%.
Led Onshore Operations, ensuring seamless integration between field and in-house functions, and enhancing overall productivity by 30%.
Coached.com January 2017 - May 2019
Equipment Service Technician
Mitigated system glitches by 30% by performing rigorous Electronics Troubleshooting.
Implemented improved Electronics Maintenance & Repair protocol, ensuring robust functionality and reducing downtime by 26%.
Played a pivotal role in Commissioning new equipment, streamlining the installation process and reducing malfunctions by 33%.
Schlumberger June 2014 - January 2017
Technical Support Associate
Supported a radical redesign of server architecture which cut hardware costs by 30% while boosting operational speed.
Implemented a process for regular Computer Hardware inspections, reducing equipment malfunctions by 20%.
Handled robust customer support duties, directly aiding in a 40% increase in customer satisfaction rankings
EDUCATION
Resume Worded Institute February 2019
Professional Certificate in Equipment Systems Management
Conducted an in-depth project on optimizing equipment service schedules
Resume Worded University May 2014
Bachelor of Engineering - Mechanical Engineering
Specialized training in Automation Systems and Control Engineering
Award: Resume Worded Engineering Excellence Award (Top 5%)
SKILLS
Technical Aptitude: Hydraulic Systems, Electrical Systems, Pneumatic Systems, Mechanical Systems, HVAC, PLC
Diagnostic Software: AutoCAD, Solidworks, CMMS, Matlab, Simulink, Arena Simulation Software
Quality & Compliance: ISO 9001, Six Sigma (Yellow Belt), Root Cause Analysis, Continuous Improvement, Preventive Maintenance, Safety Management
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Certified Maintenance & Reliability Professional (CMRP, 2017), Certified Professional in Supply Management (CPSM, 2015)
Volunteering: Mentor, Build-On Robotics Club for disadvantaged youth (2018-Current)
Projects: Developed and implemented a novel predictive maintenance schedule at Schlumberger, reducing equipment downtime by 18%
Your Name
Automation Technician
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded March 2019 - Present
Senior Automation Technician
Designed and integrated a state-of-the-art Automatic Control System, increasing manufacturing efficiency by 45%.
Spearheaded modernization of the Electrical Wiring network, leading to a 37% improvement in energy efficiency.
Championed the Automation of routine tasks across various departments, bolstering productivity by 40%.
Liaised with manufacturers to resolve technical issues, shortening resolution time by 30%.
Directed teams in Oil & Gas environments, ensuring strict safety protocols followed, decreasing safety incidents by 26%.
Coached.com July 2014 - March 2019
Automation Technician
Developed an innovative solution for frequent automation failures, enhancing system efficiency by 30%
Played a key role in Commissioning new machinery, ensuring a drop in post-installation issues by 35%
Pioneered electronics Troubleshooting processes, reducing machinery downtime by 50%
Baker Hughes January 2012 - July 2014
Maintenance Associate
Computer Hardware support led to a 23% reduction in downtime.
Assisted in routine and preventative Maintenance & Repair of field equipment, contributing to a 15% reduction in service calls.
Rendered crucial support in the transition to Automated Systems, ensuring seamless integration and bolstering productivity by 20%.
EDUCATION
Resume Worded University May 2014
Master of Science in Electronic Engineering
Research Concentration: Automation & Control Systems
Resume Worded Institute May 2012
Bachelor of Engineering in Mechatronics
Relevant Courses: Machine Design, Process Control, Robotic Automation
Achievements: Dean's List 2010 & 2011, Earned first place in the Senior Project Exhibition
SKILLS
Software & Tools: AutoCAD, LabVIEW, MATLAB, SolidWorks, ANSYS, RSLogix
Systems: PLC, SCADA, DCS, CNC, HMI
Techniques: Fault-Finding, Schematics Reading, Component Testing, Preventive Maintenance, Machine Calibration, Quality Assurance
Networking: Ethernet/IP, Modbus, Fieldbus, Profibus, RS232
OTHER
Certifications: Certified Automation Professional (CAP) - ISA, Lean Manufacturing Certificate - MITx
Projects: Designed and implemented an automated packaging line to increase production efficiency by 40% at Resume Worded
Volunteering: Mentored junior engineers at local STEM events - Engineers without Borders
Leadership: Supervised a team of 5 technicians during the implementation of a major automated system

How do I add skills to a Customer Service Specialist resume?

1
Review the job posting closely.

Go through the Customer Service Specialist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Supply Chain Management, Transportation and Microsoft Access are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like International Logistics and Customer Relationship Management (CRM).

Add other common skills from your industry - such as Customer Service, Sales and Logistics Management - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like SAP ERP, Marketing and Management - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Emphasize your communication skills.

Communication is often an important component of the role of a Customer Service Specialist, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

5
Show how you have strong attention to detail.

A good Customer Service Specialist has strong attention to detail, so try to include examples of where you handled complex projects or processes.

6
Use the exact job title.

Try to add the exact job title, Customer Service Specialist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Customer Service Specialist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Service Specialist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Service Specialist Skills and Keywords to Include On Your Resume

Customer Service Specialist Soft Skills

Here are common soft skills that appear on Customer Service Specialist job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Customer-focused Service

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Customer Service Specialist Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Customer Service Representative


Resume Example
Customer Service Manager


Resume Example
Customer Service Supervisor


Resume Example
Entry Level Customer Service Representative


Resume Example
Director of Customer Service


Resume Example
Field Service Technician


Browse Skills from Similar Jobs

Frequently Asked Questions

What skills do hiring managers want to see on a Customer Service Specialist resume?

Some effective Customer Service Specialist skills you can add to your resume include:

  • Customer Service
  • Sales
  • Microsoft Access
  • Transportation
  • International Logistics
  • Customer Relationship Management (CRM)
  • Logistics Management
  • Supply Chain Management

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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