Customer Service Specialist

Customer Service Specialist Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Service Specialist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Customer Service
  • Sales
  • Microsoft Access
  • Transportation
  • International Logistics
  • Customer Relationship Management (CRM)
  • Logistics Management
  • Supply Chain Management
  • Marketing
  • Management
  • Social Media
  • Export
  • Customer Support
  • Customer Service Management
  • Business Strategy
  • Freight
  • SAP Products
  • Customer Experience
  • Account Management
  • Project Management
  •   Show full list

Resume Skills: Customer Service Tools

  • Zendesk
  • Help Scout
  • Zoho Desk
  • Freshdesk
  • LiveChat
  • Intercom
  • Salesforce
  • Zoho CRM
  • HubSpot
  • Zoho Support
  • LiveAgent
  • Groove

Resume Skills: CRM Tools

  • Salesforce
  • Microsoft Dynamics 365
  • Zoho CRM
  • HubSpot
  • HubSpot CRM
  • Pipedrive
  • Freshsales

Resume Skills: Communication Tools

  • Slack
  • MS Teams
  • Google Workspace
  • Skype
  • Zoom
  • Microsoft Teams
  • Google Meet

Resume Skills: ERP Systems

  • NetSuite
  • SAP
  • Oracle ERP Cloud
  • Microsoft Dynamics 365
  • Epicor ERP

Resume Skills: Office Software

  • Microsoft Office Suite
  • Google Workspace
  • Adobe Acrobat
  • Microsoft Visio

Resume Skills: Analytical Tools

  • Google Analytics
  • Tableau
  • MS Power BI
  • Excel

Resume Skills: Project Management Tools

  • JIRA
  • Trello
  • Asana
  • Basecamp
  • Slack

Resume Skills: Languages

  • English
  • Spanish (Fluent)
  • French
  • Spanish

Resume Skills: Client Service

  • Customer Relationship Management (CRM)
  • Client Issue Resolution
  • Client Onboarding
  • Client Retention

Resume Skills: Sales

  • B2B Sales
  • Account Management
  • Cross-selling
  • Up-selling
  • Direct Sales
  • Sales Presentations
  • Budget Management

Resume Skills: Software

  • MS Office Suite
  • CRM Software (Salesforce, SAP, Zoho - Advanced)
  • Data Entry Software

Resume Skills: Data Analytics

  • Google Analytics
  • MS Excel
  • Tableau
  • CRM Systems
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Sample Customer Service Specialist Resume: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Customer Service Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2022 - Present
Customer Service Team Lead
Climbed up the ladder to lead a team of 10 customer service agents, showcasing adept management and leadership skills
Streamlined the customer query resolution process, resulting in a 30% drop in response time
Implemented a customer relationship management (CRM) system which improved customer interaction tracking and engagement by 45%
Designed and executed a comprehensive training program which accelerated the team’s learning curve by 50%
Saved an average of 5 hours per week through automation initiatives April 2019 - December 2021
Customer Service Specialist
Bolstered customer satisfaction by conducting timely troubleshooting and resolving grievances which cut down customer complaints by 20%
Spearheaded a project to simplify account management processes which reduced administrative errors by 25%
Trained 15 new hires on company-specific procedures ensuring a smooth transition into roles
Amazon February 2016 - March 2019
Sales Support Executive
Played a key role in improving Net Promoter Score (NPS) from 65 to 80 through proactive customer engagement
Enhanced freight management efficiency by 15% through the strategic use of SAP Products
Resume Worded University May 2014
Master of Business Administration (MBA) - Sales & Marketing
Concentration in Customer Relationship Management
Award: Top Performer in Sales Strategy Course (Top 5% in class)
Resume Worded Academic Center November 2015
Certified Customer Experience Professional (CCXP)
Included units on metric development, voice of the customer, and customer-centric culture
Customer Relationship Management (CRM) Software: Salesforce, Zoho CRM, HubSpot, Freshdesk
Communication Software: Slack, Microsoft Teams, Zoom
Office Software: Microsoft Office Suite, Google Workspace, Adobe Acrobat, Microsoft Visio
Analytical Tools: Google Analytics, Tableau, MS Power BI, Excel
Certifications: Microsoft Office Specialist (MOS) Certification (2018)
Leadership & Volunteering: Lead Volunteer, Community Food Drive (2017-2021)
Courses: Completed 'SalesForce Administration' on LinkedIn Learning (2018)
Awards: Employee of the Year, (2020)
Your Name
Customer Support Associate
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded March 2020 - Present
Senior Customer Support Associate
Elevated onto company’s senior customer support team within a span of 2 years acknowledging proven track record
Pioneered the creation of an internal database using Microsoft Access which improved data retrieval time by 30%
Mitigated 15% of customer support issues by establishing a knowledge base on the company portal
Led a monthly team meeting to brainstorm and collate ideas for improving customer experiences
Revamped the social media response protocol contributing to a 20% increase in brand visibility January 2018 - February 2020
Customer Support Associate
Reduced call waiting time by 10% utilizing efficient call handling and management techniques
Maintained 85% customer satisfaction rate in the face of high call volumes
Implemented a feedback collection system which led to several critical product improvements
Walmart June 2015 - December 2017
Customer Support Specialist
Launched a customer loyalty program resulting in a 35% revival of dormant accounts
Expedited claim resolution process, reducing customer disputes by 10%
Resume Worded Institute December 2019
Master of Science in Customer Experience Management
Research focus on optimizing customer satisfaction metrics
Resume Worded University May 2015
Bachelor of Business Administration - Marketing
Specialization in Customer Relationship Management
Awarded ‘Student of the Year’ in 2014
Customer Support Tools: Zendesk, Freshdesk, Help Scout, Zoho Support, LiveAgent, Intercom, Groove
Project Management Tools: JIRA, Trello, Asana, Basecamp, Slack
CRM Software: Salesforce, HubSpot CRM, Zoho CRM, Microsoft Dynamics 365, Pipedrive, Freshsales
Languages: English (Native), Spanish (Fluent), French (Intermediate)
Certifications: Certification in Customer Success Management from SuccessCOACHING (2021), Certified Associate in Project Management (CAPM)
Leadership & Volunteering: Resume Worded Help Hub (Volunteer Customer Support, 2017 - 2019), Coached Conversations (Facilitator, 2018 - Present)
Projects: Developed a comprehensive guide for successful customer service strategy, Streamlined customer support workflow leading to a 30% efficiency increase at
Your Name
Client Service Representative
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded May 2019 - Present
Senior Client Service Representative
Promoted to handle top-tier clients due to exemplary customer service and problem-solving skills
Headed a customer retention strategy that resulted in a 20% increase in repeat business
Managed a client portfolio of over 200 accounts while maintaining an error rate below 2%
Led the integration of SAP ERP in business operations to streamline logistics management
Transformed client communication strategy which led to improvement in overall customer experiences August 2016 - April 2019
Client Service Representative
Improved response rate by incorporating a shift system for handling international logistics inquiries
Introduced a new customer identification process which reduced fraud incidents by 18%
Orchestrated an email marketing campaign which increased engagement rate by 10%
FedEx January 2013 - July 2016
Sales Representative
Gained expertise in handling export procedures and documentation, boosting service efficiency
Played a critical role in driving sales growth by 12% in the first year through targeted marketing strategies
Resume Worded Institute April 2019
Certified Customer Service Professional (CCSP)
Specialization in Client Relationship Management
Resume Worded University December 2012
Bachelor of Business Administration - Marketing
Focused studies on sales strategies, market analysis
Awards: Dean's List 2012 (Top 9%)
Client Service: Customer Relationship Management (CRM), Client Issue Resolution, Client Onboarding, Client Retention
Sales: B2B Sales, Account Management, Cross-selling, Up-selling, Direct Sales, Sales Presentations, Budget Management
Software: MS Office Suite (Proficient), CRM Software (Salesforce, SAP, Zoho - Advanced), Data Entry Software (Advanced)
Languages: English (Native), Spanish (Fluent), French (Basic)
Certifications: Customer Service Management Professional (CSMP) - 2017
Awards: ‘Employee of the year’ - - 2018, ‘Most Helpful Team Member’ - FedEx - 2015
Leadership & Volunteering: Customer Service Week Volunteer Coordinator, Redeemer Community Center
Projects: Developed a successful client recovery program at resulting in increased client retention rates

Compare Your Resume To These Customer Service Specialist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

How do I add skills to a Customer Service Specialist resume?

Review the job posting closely.

Go through the Customer Service Specialist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Supply Chain Management, Transportation and Microsoft Access are possible skills. These are skills you should try to include on your resume.

Add industry skills like International Logistics and Customer Relationship Management (CRM).

Add other common skills from your industry - such as Customer Service, Sales and Logistics Management - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like SAP ERP, Marketing and Management - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Emphasize your communication skills.

Communication is often an important component of the role of a Customer Service Specialist, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

Show how you have strong attention to detail.

A good Customer Service Specialist has strong attention to detail, so try to include examples of where you handled complex projects or processes.

Use the exact job title.

Try to add the exact job title, Customer Service Specialist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Customer Service Specialist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Service Specialist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Service Specialist Skills and Keywords to Include On Your Resume

Customer Service Specialist Soft Skills

Here are common soft skills that appear on Customer Service Specialist job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Customer-focused Service

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Customer Service Specialist Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Customer Service Representative

Resume Example
Customer Service Manager

Resume Example
Customer Service Supervisor

Resume Example
Entry Level Customer Service Representative

Resume Example
Director of Customer Service

Resume Example
Field Service Technician

Browse Skills from Similar Jobs

Frequently Asked Questions

What skills do hiring managers want to see on a Customer Service Specialist resume?

Some effective Customer Service Specialist skills you can add to your resume include:

  • Customer Service
  • Sales
  • Microsoft Access
  • Transportation
  • International Logistics
  • Customer Relationship Management (CRM)
  • Logistics Management
  • Supply Chain Management

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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