Director Of Customer Service

Director Of Customer Service Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Director Of Customer Service job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Cross-functional Team Leadership
  • Operations Management
  • Contact Centers
  • Account Management
  • Customer Experience
  • Business Process Improvement
  • Customer Service Management
  • Customer Relationship Management (CRM)
  • Sales Management
  • Sales Operations
  • Customer Retention
  • Sales
  • Strategy
  • Forecasting
  • Business Development
  • Change Management
  • Supply Chain Management
  •   Show full list

Resume Skills: CRM Software

  • Zendesk
  • Salesforce
  • Microsoft Office Suite
  • Google Workspace
  • Zoho Desk
  • Slack
  • HubSpot CRM
  • Zoho CRM
  • Freshsales
  • Pipedrive
  • Nimble CRM

Resume Skills: Data Analysis Tools

  • Tableau
  • Google Analytics
  • SQL
  • Python
  • MS Excel
  • Google Data Studio
  • IBM Cognos Analytics
  • Zoho Analytics

Resume Skills: Customer Service Platforms

  • Zendesk
  • Salesforce
  • Zoho Desk
  • Freshdesk
  • LiveAgent
  • HappyFox
  • TeamSupport

Resume Skills: Customer Success Management

  • Customer Onboarding
  • Customer Advocacy
  • Data Analysis
  • Relationship Management
  • KPI Monitoring
  • Retention Strategies

Resume Skills: Business & Strategy

  • Strategic Planning
  • Project Management
  • Business Development
  • Performance Measurement
  • SaaS business models
  • CRM

Resume Skills: Project Management Tools

  • Jira
  • Trello
  • Asana
  • Slack
  • Basecamp

Resume Skills: Communication Tools

  • Slack
  • Google Meet
  • Zoom
  • Microsoft Teams
  • GoToMeeting
  • Zoho Cliq

Resume Skills: Analytical Tools

  • Google Analytics
  • Kissmetrics
  • Tableau
  • Microsoft Power BI
  • Adobe Analytics
  • Woopra

Resume Skills: Languages

  • English
  • Spanish (Fluent)
  • French
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Director Of Customer Service Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Director Of Customer Service Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Director Of Customer Service
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded April 2018 - Present
Director Of Customer Service
Elevated customer satisfaction rankings by 35% while leading cross-functional teams in delivering customer service excellence within a challenging e-commerce environment.
Introduced an innovative business process improvement framework that standardized practices, resulting in operational efficiency improvement by 20%.
Implemented a new CRM system, improving customer response time by 15% and boosting customer retention rates by 8%.
Revitalized under-performing contact center operations, improving overall call quality by 12% and reducing the average handling time by 14%.
Spearheaded a project for automation in the contact center that saved over 500 hours per year and improved response time to customer inquiries by 10%.
Amazon July 2014 - April 2018
Senior Customer Service Manager
Managed key accounts to effectively grow relationships, resulting in annual sales increase of 18%.
Designed and implemented a customer loyalty program, resulting in a customer retention rate increase by 16%.
Oversaw customer service teams, reducing response time by 25% and improving customer satisfaction ratings by 21%.
Coached.com January 2010 - July 2014
Customer Service Manager
Implemented a proactive sales approach, leading to a 22% increase in sales turnover in the first year.
Negotiated successful contracts with new suppliers, leading to a 15% reduction in purchasing costs.
EDUCATION
Resume Worded Academic Center September 2008
Master’s in Business Administration
Specialization in Customer Relationship Management
Resume Worded University May 2006
Bachelor of Science in Communications
Minor in Psychology
Dean's List 2006 (Top 5%)
SKILLS
Customer Service Management Tools: Zendesk, Salesforce, Zoho Desk, Freshdesk, HappyFox, TeamSupport
Communication Tools: Slack, Google Meet, Zoom, Microsoft Teams, GoToMeeting, Zoho Cliq
Analytical Tools: Google Analytics, Kissmetrics, Tableau, Microsoft Power BI, Adobe Analytics, Woopra
Languages: English (Native), Spanish (Fluent), French (Conversational)
OTHER
Certifications: Certified Customer Experience Professional (CCXP)
Leadership & Volunteering: Founder - Customer Service Managers Forum 2019-2021
Awards: Amazon Leadership Principle Award, 2017
Professional Development: Completed customer satisfaction courses from Cornell University, 2018
Your Name
Customer Service Operations Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded May 2017 - Present
Customer Service Operations Manager
Harmonized cross-functional team efforts to enhance customer experience, which resulted in an increase in customer satisfaction rating by 36%.
Enforced efficient sales operations procedures, resulting in better order management and a boost in process turnaround time by 22%.
Spearheaded the implementation of a new CRM system, reaching an 11% increase in data accuracy and a 15% increase in customer engagement rate.
Championed a business development initiative leading to the closure of 3 high value strategic partnerships and increased revenues by 17%.
Developed a robust customer feedback system, resulting in an increased Net Promoter Score (NPS) by 25%.
Verizon June 2013 - May 2017
Lead Customer Success Manager
Reformed the order supply chain management system, leading to a decrease in order delivery time by 29%
Forecasted sales trends effectively, anticipating and preparing for demand fluctuations which increased inventory accuracy by 20%.
Revitalized customer touch points to deliver a more personalized experience, resulting in boosted customer loyalty by 16%.
Coached.com January 2009 - June 2013
Customer Success Specialist
Played a key role in customer relationship management, leading to 12% growth in customer base annually.
Implemented proactive change management strategies, improving customer satisfaction by 15%.
EDUCATION
Resume Worded University May 2013
Master of Business Administration (MBA) - Specialization in Customer Success Management
Thesis: 'Evolving Customer Success Operations for Technological Businesses'
Resume Worded Institute January 2009
Bachelor of Commerce - Major in Management
Focused Studies on Customer Relationship Management
Awards: Dean's List 2008 (Top 10%)
SKILLS
Customer Service Platforms: Zendesk, Salesforce, Zoho Desk, Freshdesk, LiveAgent
CRM Software: HubSpot CRM, Zoho CRM, Freshsales, Pipedrive, Salesforce, Nimble CRM
Data Analysis Tools: Tableau, MS Excel (Advanced), Google Data Studio, IBM Cognos Analytics, Zoho Analytics
Project Management Tools: Jira, Trello, Asana, Slack, Basecamp
OTHER
Certifications: Certified Customer Service Manager (CCSM) - Customer Service Institute of America
Leadership & Volunteering: Co-organizer - Annual Customer Service Excellence Conference, 2018 - 2020
Projects: Implemented a new CRM system at Verizon resulting in a 20% increase in customer satisfaction ratings
Awards: Recipient of the 'Customer Service Excellence Award' at Verizon, 2016
Your Name
Head Of Customer Success
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded March 2018 - Present
Head Of Customer Success
Spearheaded cross-functional teams, which brought reduced customer complaints by 40% while increasing customer satisfaction by 38%.
Leveraged data analysis to drive customer experience strategy, which resulted in an increase in customer lifetime value by 20%
Introduced business process improvement methodologies to optimize the service delivery process, leading to a 18% improvement in operational efficiency.
Played a key role in business development by successfully closing four high-value strategic partnerships, contributing to an annual revenue increase by 16%.
Fostered an organizational culture focused on customer satisfaction, increasing retention rates by 15% and improving the overall customer experience.
Apple July 2012 - March 2018
Senior Customer Success Manager
Implemented a customer-focused sales strategy, driving a 24% increase in sales.
Improved customer relationship management, resulting in a 32% increase in customer retention rates.
Developed and implemented a strategic business plan focused on sales forecasting, leading to an increase in profits by 18%.
Coached.com January 2007 - July 2012
Customer Success Specialist
Guided teams in customer service delivery, improving feedback rating by 25%
Managed and negotiated critical contracts with key suppliers, leading to a decreased supply cost by 19%.
EDUCATION
Resume Worded Academic Center June 2016
Master of Business Administration
Specializations in Customer Relationship and Business Analytics
Resume Worded University May 2007
Bachelor of Science in Business Administration
Minors in Marketing and Computer Science
Dean's List 2004-2007 (Top 10%)
SKILLS
Customer Success Management: Customer Onboarding, Customer Advocacy, Data Analysis, Relationship Management, KPI Monitoring, Retention Strategies
Software and Tools: Zendesk, Salesforce, Microsoft Office Suite, Google Workspace, Zoho Desk, Slack
Data Analysis & Reporting Tools: Tableau, Google Analytics, SQL, Python
Business & Strategy: Strategic Planning, Project Management, Business Development, Performance Measurement, SaaS business models, CRM
OTHER
Certifications: Certified Customer Success Manager (CCSM), Project Management Professional (PMP)
Leadership & Volunteering: Customer Success Network (Founding Member), ShelterBox (Volunteer)
Professional Development: Attended annual ‘Customer SuccessCon West’ conference for professional development and updated industry knowledge (2015-2021)
Projects: Launched successful Customer Success University at Resume Worded (an online learning hub for customer success professionals)

How do I add skills to a Director Of Customer Service resume?

1
Review the job posting closely.

Go through the Director Of Customer Service posting you're applying to, and identify hard skills the company is looking for. For example, skills like Customer Relationship Management (CRM), Cross-functional Team Leadership and Contact Centers are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Business Process Improvement and Operations Management.

Add other common skills from your industry - such as Customer Service Management, Account Management and Customer Experience - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Sales Operations, Customer Retention and Forecasting - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Emphasize your communication skills.

Communication is often an important component of the role of a Director Of Customer Service, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

5
Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Director Of Customer Service resume, so try to include any examples of where you led a project or managed other people.

6
Use the exact job title.

Try to add the exact job title, Director Of Customer Service, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Director Of Customer Service Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Director Of Customer Service job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Director Of Customer Service Skills and Keywords to Include On Your Resume

Director Of Customer Service Soft Skills

Here are common soft skills that appear on Director Of Customer Service job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Director Of Customer Service Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Customer Service Representative


Resume Example
Customer Service Manager


Resume Example
Customer Service Supervisor


Resume Example
Entry Level Customer Service Representative


Resume Example
Director of Customer Service


Resume Example
Field Service Technician


Browse Skills from Similar Jobs

Frequently Asked Questions

What skills do hiring managers want to see on a Director Of Customer Service resume?

Some effective Director Of Customer Service skills you can add to your resume include:

  • Cross-functional Team Leadership
  • Operations Management
  • Contact Centers
  • Account Management
  • Customer Experience
  • Business Process Improvement
  • Customer Service Management
  • Customer Relationship Management (CRM)

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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