Service Manager

Service Manager Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Service Manager job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Operations Management
  • Management
  • Automotive
  • Customer Service
  • Project Planning
  • Project Management
  • Continuous Improvement
  • Sales Management
  • Warranty
  • Customer Retention
  • Automotive Aftermarket
  • Engineering
  • Sales
  • Business Development
  • Microsoft Access
  • Change Management
  • Coaching
  • Strategic Planning
  • Teaching
  • Business Strategy
  • Account Management
  • Stakeholder Management
  • Service Delivery
  •   Show full list

Resume Skills: Software

  • Microsoft Office Suite
  • Microsoft Access
  • CRM Systems
  • Project Management Software
  • ERP Systems
  • MS Office Suite
  • CRM Software
  • Tableau

Resume Skills: Technical

  • AutoCAD
  • Diagnostic Software
  • Advanced Automotive Repair
  • Knowledge of Hybrid Systems
  • Preventive Maintenance
  • Hazardous Waste Management

Resume Skills: Training

  • Automotive Technology Training
  • Customer Service Training
  • Leadership Training

Resume Skills: Regulations and Standards

  • Knowledge of EPA and Occupational Safety & Health Standards
  • Skilled in Automotive Warranty Admin

Resume Skills: Operations Management

  • Strategic Planning
  • Process Improvement
  • Workflow Management
  • Six Sigma
  • Lean Manufacturing
  • Supply Chain Management

Resume Skills: Customer Service

  • Conflict Resolution
  • Customer Retention Strategy
  • Customer Satisfaction Analysis
  • Service Level Agreement (SLA) Development
  • Client Relations
  • Relationship Building

Resume Skills: Technical Tools

  • Microsoft Dynamics
  • Zendesk
  • ServiceNow
  • SAP
  • Oracle
  • Microsoft Office Suite

Resume Skills: Leadership & Team Management

  • Project Management (PMP)
  • Performance Reviews
  • Training & Development
  • Staff Recruitment & Retention
  • Team Building & Leadership
  • Cross-functional Team Leadership

Resume Skills: After Sales Management

  • Warranty Management
  • Service Contracts
  • Spare Parts Management
  • Dealer Management
  • Customer Satisfaction
  • Quality Assurance
  • Returns Management

Resume Skills: Technical Knowledge

  • Automobile Mechanics
  • Troubleshooting
  • Electronics

Resume Skills: Languages

  • English
  • Spanish
  • French
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Sample Service Manager Resume: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Service Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2022 - Present
Service Manager
Streamlined operations management through the implementation of a new CRM system, increasing efficiency by 30% and reducing customer support issues by 15%
Introduced a continuous improvement model that resulted in a 20% reduction in service delivery time, enhancing customer retention
Leveraged automotive aftermarket expertise to manage warranty claims worth $1 million, thereby reducing overall claim period by 25%
Spearheaded strategic planning to diversify services offered, resulting in a 35% increase in revenue and broadening customer base
Coached a team of 20+ service personnel on the new CRM system, improving overall productivity by 15% and fostering greater employee satisfaction April 2019 - December 2021
Assistant Service Manager
Implemented customer service best practices that increased positive customer feedback by 20%
Managed a consistent project planning process that improved project delivery timelines by 15%
Led a sales campaign targeting the automotive industry, achieving a 30% increase in sales and entering a new market segment
Toyota June 2015 - March 2019
Automotive Technician
Developed a troubleshooting methodology reducing engine repair times by 30% and increasing customer turnover
Taught weekly technical skills workshops, raising team competency levels by 25%
Resume Worded University June 2015
Master's in Business Administration (MBA) - Focus on Service Management
Thesis: 'Impact of Customer Relationship Management on Service Quality'
Resume Worded Academic Center May 2013
Bachelor of Science in Automobile Engineering
Awarded Best Project for 'Evaluating Automotive Repair Risks'
Technical Skills: AutoCAD, Diagnostic Software, Advanced Automotive Repair, Knowledge of Hybrid Systems, Preventive Maintenance, Hazardous Waste Management
Software: Microsoft Office Suite, Microsoft Access (Basic), CRM Systems (Advanced), Project Management Software, ERP Systems
Training: Automotive Technology Training, Customer Service Training, Leadership Training
Regulations and Standards: Knowledge of EPA and Occupational Safety & Health Standards, Skilled in Automotive Warranty Admin
Certifications: Automotive Service Excellence (ASE) Certification, Toyota Technical Training Certification
Awards & Achievements: Employee of the Year (, 2021), Awarded for Outstanding Service Management (Toyota, 2018)
Leadership & Volunteering: Mentor, Resume Worded Leadership Program, Volunteered for various community service initiatives related to automotive safety education
Professional Development: Attended multiple workshops on Toyota's Latest Technological Advancements and Improve Customer Satisfaction
Your Name
Service Operations Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded February 2020 - Present
Service Operations Manager
Leveraged operations management to optimize work flows, increasing process efficiency by 20%
Designed a customer service training program, improving customer satisfaction by 30% and boosting sales by 15%
Introduced change management processes that allowed quick adaptation to market changes, resulting in a 12% increase in business development opportunities
Managed warranty claims worth $2 million, substantially reducing the claim period by 40%
Administered project management principles to handle multiple projects in parallel, reducing project delivery time by 25% and increasing customer satisfaction August 2016 - January 2020
Senior Service Advisor
Used continuous improvement models to streamline car service process, reducing service delivery time by 20%
Planned and executed an automotive sales campaign that grew sales by 25%
Led a team of 15+ service personnel, resulting in a 10% increase in productivity
Honda December 2012 - July 2016
Service Advisor
Implemented strategic planning efforts resulting in a broader range of services offered and a 20% increase in revenue
Ensured customer retention through excellent customer service, increasing repeat business by 10%
Resume Worded University January 2016
Master of Business Administration (MBA) - Supply Chain Management
Specialized in operations and process improvement strategies
Resume Worded Academic Center November 2012
Certificate in Customer Service Excellence
Gained in-depth understanding of growing customer satisfaction and loyalty in service operations
Operations Management: Strategic Planning, Process Improvement, Workflow Management, Six Sigma, Lean Manufacturing, Supply Chain Management
Customer Service: Conflict Resolution, Customer Retention Strategy, Customer Satisfaction Analysis, Service Level Agreement (SLA) Development, Client Relations, Relationship Building
Technical Tools: Microsoft Dynamics, Zendesk, ServiceNow, SAP, Oracle, Microsoft Office Suite
Leadership & Team Management: Project Management (PMP), Performance Reviews, Training & Development, Staff Recruitment & Retention, Team Building & Leadership, Cross-functional Team Leadership
Certifications: Certified Service Operations Manager (CSOM), PMI Project Management Professional (PMP) Certification
Awards: Recipient, National Excellence in Customer Service Award
Volunteering: Led a volunteer customer support team for non-profit charity events
Professional Development: Regular attendee of industry conferences and workshops for enhancing skills and staying updated with industry best practices
Your Name
After-sales Service Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded May 2019 - Present
After-sales Service Manager
Orchestrated the account management of key business accounts, increasing sales by 20% and strengthening key business relationships
Established a robust customer retention strategy, resulting in a 15% increase in returning customers
Led a team of 25+ service personnel across different locations, leading to a marked improvement in regional sales by 15%
Implemented an innovative project planning process, reducing project completion time by 20%
Continually coached team members, promoting an environment of learning and improvement and increasing employee satisfaction rates by 18% January 2015 - April 2019
Senior Service Advisor
Managed an automotive aftermarket campaign that increased our customer base by 20%
Initiated change management practices, allowing for a swift response to market changes and achieving a 10% increase in business growth
Supervised warranty claims worth $1.5 million, significantly reducing claims processing time by 30%
Ford June 2010 - December 2014
Service Advisor
Developed detailed sales strategy leading to a 25% increase in sales
Maintained a high level of customer service, resulting in a 10% increase in customer feedback scores
Resume Worded University April 2010
Masters in Business Administration - After Sales Management
Focus on Customer Relationship Management and Operation Supply Chain Management
Resume Worded Academic Center June 2009
Certified After Sales Service Manager
Acquired knowledge on After Sales Processes and Quality Management
After Sales Management: Warranty Management, Service Contracts, Spare Parts Management, Dealer Management, Customer Satisfaction, Quality Assurance, Returns Management
Software Proficiency: MS Office Suite (Advanced), CRM Software (Expert), ERP Systems (Experienced), Tableau (Intermediate)
Technical Knowledge: Automobile Mechanics (Advanced), Troubleshooting (Advanced), Electronics (Intermediate)
Languages: English (Native), Spanish (Conversational), French (Basic)
Certifications: ASE Certified Service Consultant (C1), Customer Service Management Professional from Service Strategies
Leadership & Volunteering: Mentor & Coach at Right Steer - A non-profit organization promoting Operational Excellence in Automobile Industry
Projects: Improved Service Advisor Efficiency by 30% through optimized workflow planning and automated follow-ups
Awards: Awarded 'Best Service Manager' consecutively for 3 years at and 'Customer Delight Champion' at Ford

Compare Your Resume To These Service Manager Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

How do I add skills to a Service Manager resume?

Review the job posting closely.

Go through the Service Manager posting you're applying to, and identify hard skills the company is looking for. For example, skills like Automotive, Sales Management and Customer Service are possible skills. These are skills you should try to include on your resume.

Add industry skills like Project Management and Project Planning.

Add other common skills from your industry - such as Operations Management, Management and Continuous Improvement - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Warranty, Coaching and Automotive Aftermarket - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Show examples of where you trained people.

On Service Manager resumes, you should give specific accomplishments that involve you training others, whether that's in your team or other stakeholders.

Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Service Manager resume, so try to include any examples of where you led a project or managed other people.

Use the exact job title.

Try to add the exact job title, Service Manager, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Service Manager Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Service Manager job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Service Manager Skills and Keywords to Include On Your Resume

Service Manager Soft Skills

Here are common soft skills that appear on Service Manager job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Leadership
  • Teamwork
  • Culinary Skills

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Resume Skills and Keywords from Related Jobs

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

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Service Manager Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Customer Service Representative

Resume Example
Customer Service Manager

Resume Example
Customer Service Supervisor

Resume Example
Entry Level Customer Service Representative

Resume Example
Field Service Technician

Resume Example
Environmental Service Technician

Browse Skills from Similar Jobs

Frequently Asked Questions

What hard skills should you include on a Service Manager resume?

On top Service Manager resumes, skills like Operations Management, Management, Automotive, Customer Service, Project Planning, Project Management, Continuous Improvement and Sales Management appear most often.

Depending on the exact role you're applying to, skills like Automotive Aftermarket, Warranty, Business Strategy, Business Development and Coaching can also be effective keywords to include on your resume.

How do resume skills compare between a Customer Service Manager and a Food Service Manager?

Popular skills we often see on resumes for Customer Service Manager positions include:

  • Customer Service
  • Customer Relationship Management (CRM)
  • Management
  • Customer Service Management
  • Operations Management
  • Sales
  • Customer Experience
  • Banking

In comparison, skills we see on Food Service Manager resumes include:

  • Food Safety
  • Food & Beverage
  • Catering
  • Menu Development
  • Food Service Operations
  • Restaurant Management
  • Cooking
  • Sanitation

What soft skills do hiring managers expect for a Service Manager role?

Examples of Service Manager soft skills include Team Leadership, Customer Satisfaction, Team Building, Leadership and Negotiation.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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