Customer Success Associate

Customer Success Associate Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Success Associate job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Multiple Listing Service
  • Zendesk
  • Software as a Service (SaaS)
  • Customer Relationship Management (CRM)
  • Pay Per Click (PPC)
  • Account Management
  •  Find out what your resume's missing
  • Customer Support
  • Customer Retention
  • Digital Marketing
  • Customer Experience
  • Google Ads
  • Lead Generation
  • Jira
  • Google Analytics
  • Technical Support

  •   Show full list

Resume Skills: Software

  • Zendesk
  • Hootsuite
  • LiveAgent
  • Zoho Desk
  • Microsoft Dynamics 365
  • Freshdesk
  • Salesforce
  • LiveChat
  • Intercom
  • Slack
  • Trello
  • InfusionSoft
  • HubSpot CRM
  • Zoho CRM
  • HubSpot
  • NetSuite
  • Agile CRM
  • Pipedrive
  •  Match your resume to these skills

Resume Skills: Data Analysis

Resume Skills: Project Management

Resume Skills: Trainings

Resume Skills: Customer Success Platforms

Resume Skills: Communication Tools

Resume Skills: Technical

Resume Skills: Customer Service

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Customer Success Associate Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Customer Success Associate Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Customer Success Associate
City, Country  •  (123) 456-789  •  [email protected]  •
Zendesk Inc January 2021 - Present
Senior Customer Success Associate
Revised outdated customer support processes, leading to a reduction of response times by 45%.
Streamlined lead generation using Google Analytics, increasing qualified leads by 25%.
Deployed CRM for improved account management, bulking up customer retention by 30%. May 2017 - December 2020
Customer Success Specialist
Leveraged Jira software to streamline technical support, improving efficiency by 33%.
Re-structured Pay Per Click strategy leading to a 20% increase in digital marketing returns.
Implemented Multiple Listing Service to improve data visibility and accessibility, improving customer experience.
Google LLC January 2014 - April 2017
Customer Support Coordinator
Innovatively utilized Google Ads to drive customer acquisition, resulting in 15% growth in quarterly revenue.
Facilitated high levels of customer satisfaction and loyalty, leading to promotion after just 18 months.
Resume Worded Institute April 2017
Certified Customer Service Manager (CCSM)
Obtained knowledge in techniques for dealing with difficult customers
Resume Worded University June 2013
Bachelor of Science - Business Administration
Specialization in Client Relationship Management
Received a Business Leader Award for achieving top performances in group projects
Customer Success Platforms: Zendesk, Intercom, Gainsight, Totango, ClientSuccess, Planhat
Communication Tools: Slack, Zoom, Teams, Skype, Yammer, Outlook
Project Management: Trello, JIRA, Asana, Basecamp, Smartsheet, Slack
Certifications: Certified in Emotional Intelligence, Coursera (2021)
Community Involvement: Mentor, Big Brothers Big Sisters of Greater Los Angeles (2017-present)
Continuing Education: Completed LinkedIn Learning courses in 'Managing Customer Complaints' and 'Customer Service Mastery: Delight Every Customer' (2021)
Awards: Awarded 'Customer Service Excellence' at (2019, 2020)
Your Name
Customer Experience Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded April 2018 - Present
Lead Customer Experience Specialist
Spearheaded a team of 8 in customer experience delivery, reducing support issues by 40%.
Used Google Analytics for customer data analysis, driving a 20% improvement in customer retention.
Successfully enhanced company-wide customer experience, indicated by a 30% growth in five-star reviews. August 2014 - March 2018
Customer Experience Associate
Elevated account management strategies using, bolstering customer satisfaction rating by 35%.
Led a digital marketing campaign using PPC, resulting in a 28% increase in monthly leads.
Managed customer touchpoints using Zendesk software, leading to an improvement in resolution time by 15%.
AT&T May 2010 - July 2014
Customer Relations Representative
Employed SaaS in daily operations, enhancing productivity by 20%.
Strengthened client relations using CRM, resulting in a 15% quarterly increase in client retention rates.
Resume Worded University March 2019
Master in Business Administration - Customer Experience Management
Specialization in Customer Behavior and Loyalty Strategies
Resume Worded Academic Center August 2014
Certification in Customer Relationship Management - B2C
Part-time Certification
Focused on improving customer support and maintaining long term customer relationships
Software: Zendesk, Hootsuite, LiveAgent, Zoho Desk, Microsoft Dynamics 365, Freshdesk
CRM Platforms: Salesforce (Proficient), InfusionSoft (Proficient), HubSpot CRM (Advanced), SAP CRM (Basic), Zoho CRM (Advanced)
Trainings: Conflict Resolution (Advanced), Cross-cultural Communication (Proficient), Change Management (Advanced), Problem-solving Techniques (Proficient), Customer Retention (Advanced), Performance Measurements (Advanced)
Data Analysis: Google Data Studio, Google Analytics, Data Driven Decision Making, SQL, Data Visualization, Reporting Tools
Certifications: Certified Customer Experience Professional (CXPA), Six Sigma Yellow Belt Certification
Leadership & Volunteering: Mentor - Providing career guidance and support to entry-level customer experience professionals, Member of the Customer Experience Professionals Association (CXPA)
Personal projects: Developed a customizable customer service dashboard as a personal project to help small businesses track performance metrics
Workshops Attended: Data Analysis for Customer Experience Management, Creating Emotional Connections with Customers, Leadership & Influence in Customer Experience
Your Name
Customer Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded June 2016 - Present
Senior Customer Support Specialist
Led a 10-member customer support team, reducing time to resolution by 38%.
Implemented Jira software for efficient tracking and resolving of tickets, improving efficiency by 28%.
Championed the use of Google Ads for cross-selling and upselling, resulting in a 25% revenue increase in 18 months.
Zendesk Inc April 2012 - May 2016
Technical Support Engineer
Optimized use of within the team, leading to a 40% boost in customer satisfaction scores.
Harnessed Google Analytics for insightful reporting on customer behavior, resulting in 30% improvement in proactive support.
Introduced Multiple Listing Service in customer profiling, bolstering personalized customer interactions and fostering loyalty.
Resume Worded Institute June 2016
Certified Professional in Customer Service (CPCS)
Designed to enhance knowledge of essential customer service techniques, particularly in a B2B support environment.
Resume Worded University April 2012
Bachelor of Science in Computer Information Systems
Focus: Troubleshooting, Data Analysis, IT Solutions and Customer Service
Honor: Dean’s list for excellent academic performance
Software Tools: Zendesk, Salesforce, LiveChat, Intercom, Slack, Trello
Technical Skills: Operating Systems (Linux, Windows), Hardware Troubleshooting, Network Troubleshooting, SQL, Java, Python
Customer Service Skills: Conflict Resolution, Customer Retention, Product Knowledge, Technical Understanding, Patience, Listening
Certifications: ITIL Certification in IT Service Management, Customer Service Pro (CSP)
Training: Completed training on Cybersecurity for IT Support, Helpdesk Management, How to use CRM software (Salesforce, Zoho, Zendesk)
Volunteering: Volunteer at Local Food Bank, providing assistance and customer service

How do I add skills to a Customer Success Associate resume?

Review the job posting closely.

Go through the Customer Success Associate posting you're applying to, and identify hard skills the company is looking for. For example, skills like Pay Per Click (PPC), and Multiple Listing Service are possible skills. These are skills you should try to include on your resume.

Add industry skills like Software as a Service (SaaS) and Account Management.

Add other common skills from your industry - such as Customer Support, Customer Relationship Management (CRM) and Zendesk - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Customer Experience, Google Analytics and Customer Retention - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Emphasize your communication skills.

Communication is often an important component of the role of a Customer Success Associate, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

Use the exact job title.

Try to add the exact job title, Customer Success Associate, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Customer Success Associate Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Success Associate job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Success Associate Skills and Keywords to Include On Your Resume

Customer Success Associate Soft Skills

Here are common soft skills that appear on Customer Success Associate job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual Customer Success Associate recruiter sees it. For free.

Customer Success Associate Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Operations Associate (Entry Level Operations Manager)

Resume Example
Entry Level Customer Service Representative

Resume Example
Director of Customer Service

Resume Example
Sales Associate / Retail Salesperson

Resume Example
Customer Success Analyst

Resume Example
Customer Success Manager

Browse Skills from Similar Jobs

Frequently Asked Questions

What skills should you add to a Customer Success Associate resume?

The most common skills and keywords we found on Customer Success Associate resumes and job postings were, Multiple Listing Service, Zendesk, Software as a Service (SaaS), Customer Relationship Management (CRM), Pay Per Click (PPC), Account Management and Customer Support.

Skills like Customer Experience, Customer Retention, Google Analytics, Digital Marketing and Lead Generation also appeared on related job postings.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

© 2024 Resume Worded. All rights reserved.

Get expert insights from hiring managers