Skill Profile

Customer Support Analyst

Improve your resume's success rate by using these Customer Support Analyst skills and keywords.

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Customer Support Analyst
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Customer Support Analyst Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Support Analyst job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Technical Support
  • Troubleshooting
  • Customer Support
  • Active Directory
  • Windows
  • Software Documentation
  • Networking
  •  Find out what your resume's missing
    •
  • Salesforce.com
  • Windows 7
  • Microsoft SQL Server
  • Computer Hardware
  • SQL
  • Customer Relationship Management (CRM)
  • Software as a Service (SaaS)
  • Databases
  • Business Analysis
  • Windows Server
  • Contact Centers
  • Windows XP

    •   Show full list

Resume Skills: Support Tools

Resume Skills: Other Software

Resume Skills: Technical

Resume Skills: Operating Systems

Resume Skills: Languages

Resume Skills: Programming

Resume Skills: Troubleshooting & Debugging

Resume Skills: CRM software

Resume Skills: Communication Platforms

Resume Skills: Customer Data Platforms

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Customer Support Analyst Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Customer Support Analyst Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Customer Support Analyst
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded August 2019 - Present
Senior Customer Support Analyst
Unified internal team resources to centralize business operations, which increased team efficiency by 15%
Optimized client communication via CRM to enhance customer experience, resulting in 20% decrease in customer complaints
Implemented data-driven strategies to streamline operations, reducing case resolution time by 25%
Spearheaded initiative to digitize paper-driven processes, resulting in annual savings of $50,000
Leveraged Windows Server and Salesforce.com to manage support tickets, increasing productivity by 30%
Coached.com January 2016 - July 2019
Customer Support Analyst
Spearheaded the development of a comprehensive software documentation, reducing training time for new hires by 30%
Increased overall customer satisfaction by 10% by troubleshooting software issues in a timely manner
Coordinated with cross-functional teams to reduce system downtime by 20%
Microsoft October 2014 - December 2016
Technical Support Associate
Awarded 'Employee of the Year' for efficiency in handling tough customer queries and escalating complex cases
Resolved customer's software issues using SQL resulting in a marked increase in client satisfaction
Managed customer hardware issues, ensuring minimal downtime
EDUCATION
Resume Worded Academic Center August 2019
Certified Customer Experience Professional (CXPA)
Specialized in developing customer service strategies and customer loyalty programs
Resume Worded University May 2014
Master of Business Administration - Marketing
Focus on Consumer Behaviour and Market Research
SKILLS
Support Tools: Zendesk, Salesforce, LiveAgent, Zoho Desk, Freshdesk
CRM software: Microsoft Dynamics 365, HubSpot, Pipedrive, Zoho CRM, Freshsales
Communication Platforms: Slack, Microsoft Teams, Zoom, Google Hangouts
Customer Data Platforms: Tealium, Segment, Blueshift, mParticle, Lytics
OTHER
Certifications: Certificate in E-commerce Customer Service (Shopify, 2021), Certificate in Providing effective IT support (CompTIA A+, 2017)
Leadership & Volunteering: Volunteer – Community Technology Repair Fair; Organized monthly workshops aiding seniors in understanding and fixing technological issues
Projects: Co-developed an online self-service portal for Microsoft, resulted in reducing calls to the help desk by 30%
Awards: ‘Star Performer of the Year 2017’ at Coached.com for exceeding customer satisfaction targets consistently
Your Name
Customer Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded April 2018 - Present
Senior Customer Support Specialist
Handled support tickets via Salesforce.com resulting in 20% reduction in resolution time
Developed a knowledge base for frequently encountered issues, reducing dependence on support staff by 15%
Conducted regular training sessions to upskill team members, improving overall performance by 18%
Evaluated customer feedback to develop actionable insights, leading to a 12% increase in product usage
Leveraged Active Directory to manage user profiles, saving an average of 2 hours per day on manual tasks
IBM January 2015 - March 2018
Customer Support Specialist
Addressed complex customer queries relating to SaaS products, resulting in a 20% decrease in ticket escalation
Leveraged Windows 7 to troubleshoot system issues, reducing hardware replacements by 10%
Managed CRM tools to track customer interactions, leading to a 15% increase in customer engagement
Dell July 2012 - December 2014
Technical Support Officer
Identified root cause of problems by analyzing SQL databases, ensuring consistent system function
Used Windows XP to troubleshoot and resolve system issues, resulting in a 15% decrease in downtime
Collaborated with networking team to ensure system connectivity and seamless service delivery
EDUCATION
Resume Worded Academic Center December 2015
Master's Degree in Business Administration - Customer Service Management
Degree completed in addition to full-time work, demonstrating high-level time management skills
Resume Worded University June 2012
Bachelor of Technology - Information Systems
Award: Summa Cum Laude (Top 1% of the class)
Minor in Business Administration
SKILLS
Technical Skills: HTML, CSS, Java, C++, Python, SQL
Customer Support Tools: Zendesk, Salesforce, LiveChat, Microsoft Office Suite, Google Suite, Slack
Operating Systems: Windows, macOS, Linux, Android, iOS
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Certifications: Certified Customer Service Manager (CCSM), Certified Customer Experience Professional (CCEP)
Leadership & Volunteering: Coaching Junior Employees at Resume Worded, Volunteered for IT-Nonprofit, Project Manager for city's annual Tech conference
Projects: Built a customer support bot for a local startup, improving their first response time by 35%
Awards: IBM's Above and Beyond Award (2017), Dell's Impact Award (2014)
Your Name
Technical Support Analyst
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded February 2020 - Present
Senior Technical Support Analyst
Headed the integration of contact centers to extend customer reach, boosting client engagement by 25%
Kept abreast with software adjustments by maintaining comprehensive documentation, reducing knowledge gaps within the team by 10%
Led the shift from Windows 7 to Windows 10 smoothly without hampering day-to-day operations
Leveraged SQL Server tools to streamline data flow, improving data accuracy by 15%
Managed the user privileges via Active Directory, minimizing unauthorized access and ensuring data safety
Adobe November 2016 - January 2020
Technical Support Analyst
Restructured business critical SQL databases, improving their operational efficiency by 25%
Updated system software and ensured seamless interplay of CRM, boosting user satisfaction levels by 20%
Collaborated with cross-functional teams to streamline SaaS products usage, leading to a 15% increase in customer engagement
Coached.com August 2013 - October 2016
Software Support Officer
Addressed and resolved complex technical support requests, resulting in 30% decrease in complaints
Used the SQL methodology to understand the data infrastructure, promoting statistical analysis and operational efficiency
Steered a major Windows XP to Windows 7 transition smoothly, reducing system downtime by 10%
EDUCATION
Resume Worded University May 2016
Master's Degree in Information Systems Management
Concentration in Software Development and Testing
Resume Worded Institute June 2013
Bachelor's Degree in Computer Science
Major in Software Engineering
Award: Dean's List 2011 (Top 10%)
SKILLS
Software & Tools: Microsoft Office Suite, Adobe Suite, Google Workspace, Git
Programming: Python, SQL, Java, C++, C#,
Operating Systems: Windows, MacOS, Linux, UNIX
Troubleshooting & Debugging: Troubleshooting Software Errors, Network Diagnostics, PC Hardware Troubleshooting, Debugging
OTHER
Certifications: CompTIA A+ Certification (2020), CompTIA Network+ Certification (2018)
Volunteering: Resume Worded Foundation: IT Support Volunteer for Non-profit Organizations
Projects: Developed and managed internal knowledge base for Adobe technical support team
Professional Development: Attended annual tech industry conferences, including TechCrunch Disrupt and SaaS North, for ongoing learning and networking

How do I add skills to a Customer Support Analyst resume?

1
Review the job posting closely.

Go through the Customer Support Analyst posting you're applying to, and identify hard skills the company is looking for. For example, skills like Customer Support, Salesforce.com and Active Directory are possible skills. These are skills you should try to include on your resume.

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2
Add industry skills like Troubleshooting and Technical Support.

Add other common skills from your industry - such as Software Documentation, Networking and Windows - into your resume if they're relevant.

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3
Add skills into your work experience.

Incorporate skills - like Business Analysis, Computer Hardware and SQL - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

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4
Emphasize your ability to solve problems.

Recruiters want to know that you're the kind of person that can solve new and challenging problems. In your Customer Support Analyst resume, highlight projects that involved problems that were technically complex or mattered to the company.

Expand
5
Show evidence of your analytical skills.

Analytical skills involve your ability to break down a problem and come up with effective solutions. On Customer Support Analyst resumes, hiring managers want to see evidence of how you analyzed quantitative or qualitative data.

Expand
6
Use the exact job title.

Try to add the exact job title, Customer Support Analyst, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Expand

Word Cloud for Customer Support Analyst Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Support Analyst job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Support Analyst Skills and Keywords to Include On Your Resume

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Customer Support Analyst Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Entry Level Customer Service Representative

Entry Level Customer Service Representative Resume Sample
Go to Resume Page

Resume Example
Director of Customer Service

Director of Customer Service Resume Sample
Go to Resume Page

Resume Example
Logistics Support Specialist

Logistics Support Specialist Resume Sample
Go to Resume Page

Resume Example
Desktop Support Representative

Desktop Support Representative Resume Sample
Go to Resume Page

Resume Example
Desktop Support Analyst

Desktop Support Analyst Resume Sample
Go to Resume Page

Resume Example
Desktop Support Specialist

Desktop Support Specialist Resume Sample
Go to Resume Page

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Frequently Asked Questions

What are the top skills you should add to your Customer Support Analyst resume?

Here are some of the most popular skills we see on Customer Support Analyst resumes:

  • Technical Support
  • Troubleshooting
  • Customer Support
  • Active Directory
  • Windows
  • Software Documentation
  • Networking
  • Salesforce.com

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

© 2024 Resume Worded. All rights reserved.

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