Include operation management experience in other fields.
Management has many transferable skills. So if you do not have a lot of eCommerce-specific experience, include operations experience you have had in other industries.
Google Docs Template #1
E-Commerce Operations Manager Resume Sample
While a general eCommerce manager will handle both the operations side and marketing side of the company, an operations manager will focus on the internal working of the company and work to increase the efficiency and productivity of their operations. In this position, you will focus on things like logistics, inventory, the general supply chain, and customer service, among others. You will need to be an expert in eCommerce supply chains and at the same time, be an effective and respected manager.
A bachelor’s degree in business, management, or a related field will be expected for this position. Your resume should show a balance of both managerial and eCommerce success. This resume does a good job of this.
Tips to help you write your E-Commerce Operations Manager resume in 2023
Add an ‘Operations’ title to the resume to get past ATS.
If a company is looking specifically for an eCommerce operations manager, they might use ATS software to weed out any resume without the ‘operations’ specification. So ensure that is clearly stated in the title or your resume to get past the ATS filters.
Text Template #2
E-Commerce Operations Manager Resume Sample
Your Name
E-Commerce Operations Manager
EXPERIENCE
Resume Worded January 2022 - Present
E-Commerce Operations Manager
Leveraged data analytics to streamline logistics, reducing order processing time by 35%
Spearheaded cross-functional team, implementing efficient product listing strategies that increased conversions by 20%
Negotiated key partnership deals to expand product range, boosting sales by over 50%
Oversaw implementation of Customer Relationship Management (CRM) system, improving customer engagement by 60%
Integrated predictive analytics into inventory management, resulting in a 40% decrease in stockouts and overstocks
Coached.com June 2019 - December 2021
Senior E-Commerce Specialist
Identified and resolved website usability issues, resulting in a 25% improvement in session duration
Developed omnichannel retail strategies that increased customer retention rate by 30%
Effectively managed product sourcing, negotiation and purchasing, reducing costs by 15%
Amazon March 2016 - May 2019
Online Merchandise Coordinator
Oversaw effective product categorization, which led to a 20% increase in page views
Played a pivotal role in seasonal merchandise planning, resulting in overall sales increase by 30%
Implemented SEO best practices on product titles and descriptions, driving up organic traffic by 40%
EDUCATION
Resume Worded University May 2019
Master of Business Administration - E-Commerce
Specialization in E-commerce Operations Management
Resume Worded Academic Center May 2016
Bachelor of Science in Marketing
Minors in Consumer Psychology and Business Analytics
Recipient of Excellence in Online Retail Strategy Award
SKILLS
E-Commerce Platforms: Shopify, WooCommerce, Magento, BigCommerce, Amazon, eBay, Etsy
Digital Marketing & SEO: Google Ads, Facebook Ads, Instagram Ads, SEO Tools (SEMrush, Ahrefs)
Data & Analytics: Google Analytics, Tableau, SQL, Excel
Project Management: Jira, Trello, Asana, Slack
OTHER
Certifications: Google Ads Certification, Facebook Ads Blueprint Certification
Professional Development: Attended E-commerce Expo 2020, regular participant in online webinars on e-commerce trends
Projects: Initiated and completed 'Customer Experience Optimization' project resulting in 15% sales increase
Leadership & Volunteering: Lead organizer for 'Digital Marketing for Beginners' workshop, volunteer at local animal shelter
Text Template #3
Director of E-Commerce Resume Sample
Your Name
Director of E-Commerce
EXPERIENCE
Coached.com February 2022 - Present
Director of E-Commerce
Directed the alignment of IT and marketing to implement AI-powered tools, increasing customer personalization and sales conversion by 30%
Spearheaded the shift towards mobile-first design, resulting in a 40% increase in mobile conversions
Guided cross-department teams, achieving annual e-commerce sales growth of 50% two years in a row
Formulated and executed strategies to improve Average Order Value (AOV), resulting in an increase of 20%
Managed external partnerships, securing strategic alliances that expanded market reach by 25%
Resume Worded March 2017 - January 2022
E-Commerce Operations Manager
Introduced usage of Business Intelligence tools, improving data-driven decisions and growing revenue by 35%
Streamlined fulfilment operations, increasing on-time deliveries by 50%
Implemented new e-commerce platform that held conversion rate at a consistent 15% higher than prior platform
eBay June 2013 - February 2017
E-Commerce Project Manager
Planned and managed site redesign projects, resulting in a 30% increase in user time spent on site
Oversaw implementation of marketplace integration, improving product visibility by 40%
Managed efficient allocation of $2M project budget, achieving objectives while cutting costs by 10%
EDUCATION
Resume Worded Academic Center May 2013
Master of Business Administration (MBA) - E-commerce
Specialization in Digital Marketing Strategies
Resume Worded University May 2009
Bachelor of Science - Information Technology
Emphasis on Web Development Technologies
Graduated Summa Cum Laude
SKILLS
E-commerce Platforms: Magento, Shopify Plus, BigCommerce, WooCommerce, PrestaShop, Squarespace, OpenCart
Tools & Software: Google Analytics, Google Merchant Center, Google AdWords, Bing Ads, Salesforce, CRM systems, Adobe Creative Suite
Programming: HTML (Advanced), CSS (Advanced), JavaScript (Intermediate), SQL (Intermediate), Python (Basic)
Languages: English (Native), Spanish (Fluent), French (Basic)
OTHER
Certifications: Google Analytics Individual Qualification (2023), Certified E-commerce Consultant, Salesforce Certified B2C Commerce Developer
Projects: Led successful integration of e-commerce platform (Magento) with CRM system resulting in 30% operational efficiency
Leadership & Volunteering: Served as a mentor in the Resume Worded Community E-Commerce Pro-Bono Project
Awards: Recipient, Digital Marketing Strategist of the Year (2019, 2020)
Text Template #4
E-Commerce Strategy Manager Resume Sample
Your Name
E-Commerce Strategy Manager
EXPERIENCE
Resume Worded March 2022 - Present
E-Commerce Strategy Manager
Designed and implemented e-commerce strategic plan, boosting quarterly online sales by 35%
Rolled out a successful customer loyalty program, increasing repeat purchases by 60%
Negotiated partnerships with major transportation companies, reducing shipping times by 30%
Revamped online catalog layout, raising page visits by 40%
Pioneered a new payment system integration, resulting in a 50% increase in successful transactions
Alibaba October 2017 - February 2022
E-Commerce Operations Manager
Improved user experience on the website, leading to an increase in customer satisfaction score by 25%
Standardized e-commerce procedures, increasing operational efficiency by 30%
Identified tech stack enhancements, resulting in a load time decrease of 40%
Coached.com September 2013 - September 2017
Web Content Manager
Supervised content team in updating product descriptions, improving SEO ranking by 15%
Enhanced user interface design, resulting in a 10% decrease in bounce rate
Implemented a new CMS, streamlining content updates and saving up to 20 hours of work per week
EDUCATION
Resume Worded University August 2013
Master's in E-commerce
Specialization in Internet Marketing Strategies
Resume Worded Academic Center July 2010
Certified E-Commerce Consultant
Concentration on SEO, SEM and Online Retail Analysis
SKILLS
E-Commerce Platforms: Magento, BigCommerce, Shopify, WooCommerce, Drupal
SEO & SEM Tools: Google AdWords, Bing Ads, Google Analytics, Moz, SEMRush
Marketing Automation Tools: HubSpot, Marketo, MailChimp, Buffer, Hootsuite
Project Management Tools: Jira, Trello, Asana, Slack
OTHER
Certifications: Google Analytics Individual Qualification, HubSpot Content Marketing Certification
Awards: Best E-commerce Campaign - Internet Marketing Association (2019), Innovator of the Year - Digital Retailing Awards (2018)
Volunteering: Mentor - Startup Weekend E-commerce, Board Member - Digital Commerce Alliance
Courses: Strategic Online Marketing - Coursera, E-commerce Analytics: From Data to Decisions - EdX
Text Template #5
E-Commerce Project Manager Resume Sample
Your Name
E-Commerce Project Manager
EXPERIENCE
Resume Worded April 2022 - Present
E-Commerce Project Manager
Spearheaded successful migration to a scalable e-commerce platform, improving site performance and increasing online revenue by 30%
Implemented user behavior tracking tools to provide insights, optimizing the purchase funnel and increasing conversions by 25%
Managed the design and implementation of an intuitive and responsive web design, reducing page bounce rate by 35%
Orchestrated cross-functional teams to reduce project delivery time by 20%
Introduced agile project management methodologies, which upped team productivity by 15%
Coached.com February 2018 - March 2022
Senior E-Commerce Specialist
Spearheaded AB testing strategies to enhance website performance, increasing conversion rate by 20%
Evaluated user experience feedback to improve site design, raising overall user satisfaction by 30%
Coordinated with marketing to optimize SEO strategies, leading to a 33% rise in organic traffic
Shopify January 2012 - January 2018
Digital Marketing Specialist
Boosted sales by 30% through running targeted email campaigns
Developed digital marketing strategies which led to a 20% increase in social media engagement
Managed pay-per-click campaigns, reducing cost-per-click by 30% and increasing click-through-rate by 50%
EDUCATION
Resume Worded Institute March 2018
Master of Business Administration - E-commerce Strategy
Awarded 'Resume Worded Excellence Scholarship' for Academic Excellence
Resume Worded Academic Center December 2011
Bachelor of Science - Marketing & E-commerce
Minors in Business Analytics and Digital Advertising
Graduated Cum Laude
SKILLS
E-commerce Platforms: Shopify, Magento, WooCommerce, BigCommerce, Amazon MarketPlace, eBay
Marketing Tools: Mailchimp, Buffer, HubSpot, SEMrush, Google Analytics, SEO
Project Management: MS Project, Asana, Trello, Jira, Slack, Scrum methodology
Coding Skills: HTML/CSS, JavaScript, Python, SQL
OTHER
Certifications: Google Ads Display Certification, Certified E-Commerce Consultant (CEC), Certified in Digital Marketing Strategy from Coursera
Leadership & Volunteering: E-commerce Business Council (Council Member), Coached volunteer program (Mentor for upcoming E-commerce enthusiasts)
Publications: Authored 'Drive E-commerce Success with a Robust Digital Foundation' published in 'The Digital Commerce Journal'
Projects: Led successful re-platforming project transitioning from Magento to Shopify, increasing conversion rates by 20%
Text Template #6
E-Commerce Logistics Manager Resume Sample
Your Name
E-Commerce Logistics Manager
EXPERIENCE
Resume Worded April 2022 - Present
E-Commerce Logistics Manager
Revamped supply chain strategy, reducing delivery times by 30% and improving customer satisfaction by 10%
Spearheaded transition to automated warehousing, increasing processing speed by 40%
Partnered with key stakeholders to negotiate lower freight rates, reducing shipping costs by 20%
Implemented a demand-forecasting model, decreasing inventory carrying costs by 15%
Coordinated with sales and operations to ensure 98% on-time deliveries
Coached.com June 2016 - March 2022
Distribution Center Supervisor
Led a team of 30+ in managing daily operations, improving overall productivity by 35%
Identified and incorporated lean supply chain principles, reducing waste by 30%
Devoted to a time-slot delivery system that achieved 94% punctual delivery rate
Walmart January 2014 - May 2016
Inventory Analyst
Introduced a stock monitoring system that reduced stockouts and overstocks by 20%
Performed detailed analysis of supply chain data, resulting in an improved inventory turnover ratio by 15%
EDUCATION
Resume Worded Academic Center June 2020
Master's in Business Administration - Supply Chain Management
Thesis on E-commerce Supply Chain Optimization
Resume Worded University March 2014
Bachelor of Science in Logistics and Supply Chain Management
Electives in Inventory Management and Distribution
Award: Best Student in Supply Chain Management (Top 5% of the class)
SKILLS
Inventory Management Software: SAP MM, Oracle Inventory Management, QuickBooks Enterprise, JDA, JustEnough Inventory Planning, Odoo
Distribution Software: Fishbowl Distribution, Infoplus, Shipedge, Manhattan SCOPE, Softeon Distributed Order Management
E-commerce Platforms: Shopify, Magento, WooCommerce, BigCommerce, Wix eCommerce
Data Analysis: Excel (pivot tables, vlookup), SQL, PowerBI, Tableau, Google Analytics
OTHER
Certifications: Certified in Production and Inventory Management (CPIM - 2021), Certified Supply Chain Professional (CSCP - 2020)
Professional Memberships: Member, Institute for Supply Management (ISM, since 2016); Council of Supply Chain Management Professionals (CSCMP, since 2015)
Volunteering: Logistics Volunteer, Food Bank (2016-present), coordinated distribution of food items to the needy
Awards: E-Commerce Logistics Manager of the Year, Coached.com (2019)
Skills For E-Commerce Operations Manager Resumes
Here are examples of popular skills from E-Commerce Operations Manager job descriptions that you can include on your resume.
- Magento
- Merchandising
- Google Analytics
- Graphic Design
- E-commerce Optimization
- Social Media Marketing
- Customer Service
- Sales Management
- Search Engine Optimization (SEO)
- Data Analysis
Skills Word Cloud For E-Commerce Operations Manager Resumes
This word cloud highlights the important keywords that appear on E-Commerce Operations Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.
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