Retail Operations Manager

Retail Operations Manager Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Retail Operations Manager job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Retail
  • Store Management
  • Sales Management
  • Sales
  • Inventory Management
  • Merchandising
  • Visual Merchandising
  •  Find out what your resume's missing
  • Retail Sales
  • Fashion
  • Operations Management
  • Forecasting
  • Business Strategy
  • Apparel
  • Management
  • Sales Operations
  • Account Management
  • Customer Service
  • Marketing
  • Marketing Strategy
  • Loss Prevention
  • New Store Openings
  • Recruiting
  • Multi-channel Retail
  • Customer Experience
  • People Development

  •   Show full list

Resume Skills: Customer Service

  • Customer Relationship Management (CRM)
  • Complaint Resolution
  • Loyalty Programs
  • Customer Satisfaction Tracking
  • Customer Outreach
  • Customer Retention
  • Team Training and Development
  • Customer Satisfaction Enhancement
  • Customer Relationship Management
  • Customer Relations
  • Team Building and Leadership
  • Staff Training and Development
  • Positive Work Environment Creation
  •  Match your resume to these skills

Resume Skills: Management Tools

Resume Skills: Management

  • Customer Relationship Management (CRM)
  • Complaint Resolution
  • Loyalty Programs
  • Customer Satisfaction Tracking
  • Customer Outreach
  • Inventory Management
  • Profit & Loss (P&L) Responsibility
  • Visual Merchandising
  • Store Operations
  • Employee Training
  • Operations Management
  • Vendor Relations
  • E-commerce Operations
  • Loss Prevention Management
  • Store Opening/Closing Processes
  • Retail Operations
  • Performance Metrics
  • Staff Training
  • Safety Protocols
  • Customer Relations
  • Merchandising
  • P&L Management
  • Customer Retention
  • Retail Sales Analysis
  • Strategic Planning and Forecasting
  • Loss Prevention Strategies
  •  Match your resume to these skills

Resume Skills: Sales Leadership

Resume Skills: Retail Technologies

Resume Skills: Operational

Resume Skills: Product Knowledge

Resume Skills: Business

Resume Skills: Techniques

  • Inventory Management
  • Merchandising
  • Store Layouts Design
  • Loss Prevention
  • ROI Improvement
  • Customer Retention
  • Sales Forecasting
  • Merchandising Planning
  • Shrink Reduction Strategy
  • Performance Analysis
  • Cross-functional Team Leadership
  •  Match your resume to these skills

Resume Skills: Tools

Resume Skills: Languages

Resume Skills: Inventory Management

  • Demand Forecasting
  • Reorder Point Calculation
  • Lead Time Analysis
  • Excess Stock Management
  • Inventory Turnover Ratio
  • Safety Stock Calculation
  • Stock Control
  • Inventory Auditing
  • Order Management
  • Trend Forecasting
  • Supply Chain Management
  •  Match your resume to these skills

Resume Skills: Project Management

Resume Skills: Process Improvement

Resume Skills: Reporting & Analysis

Resume Skills: Technical Tools

Resume Skills: Software

Resume Skills: Technical

Resume Skills: Operations

Resume Skills: Technology

  • Microsoft Excel
  • Microsoft Word
  • PowerPoint
  • POS systems
  • RetailPro
  • Microsoft Office Suite
  • Retail Inventory Management Software (BlackLine, Vend)
  • POS Systems (Shopify POS, Square POS)
  • Data Analysis (SAS Analytics)
  •  Match your resume to these skills

Resume Skills: Finances

Resume Skills: Softwares

Resume Skills: Retail Management Tools

Resume Skills: POS Systems

Resume Skills: Performance Metrics

Resume Skills: Communication

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Retail Operations Manager Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Retail Operations Manager Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Select a free resume example
Your Name
Retail Operations Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2020 - Present
Retail Operations Manager
Directed sales operations across 50+ stores, resulting in sales growth of 35% within 1 year by utilising aggressive sales management strategies.
Implemented an inventory management system, reducing wastage by 20% and saving $50k annually.
Launched a loss prevention strategy across all stores, reducing inventory shrinkage by 15%.
Forecasted and managed a budget of $5M, realigning expenditures to promote efficiency and increased profitability.
Developed a visual merchandising strategy leading to an increase of store traffic by 20%. July 2017 - December 2019
Assistant Retail Operations Manager
Implemented a new store opening strategy resulting in the successful launch of 8 stores.
Influenced business strategy by analyzing sales trends and competitor activity, leading to a 15% increase in annual sales.
Managed a team of 30+ retail staff, boosting overall sales target achievement by 25%.
Macy's March 2014 - June 2017
Store Manager
Applied visual merchandising standards, leading to a 12% increase in sales.
Oversaw account management, fostering customer loyalty and increasing repeat business by 30%.
Exceeded sales targets by 20%, leading to a promotion to a district-wide role.
Resume Worded Institute December 2013
Master of Business Administration (MBA)
Specialization in Retail Management
Resume Worded University May 2011
Bachelor of Commerce (Finance)
Minor in Business Law
Awarded: Dean's List 2010 (Top 10%)
Techniques: Inventory Management, Merchandising, Store Layouts Design, Loss Prevention, ROI Improvement, Customer Retention
Tools: Microsoft Office (Excel, PowerPoint, Word), POS Systems, SAP Retail, Oracle RMS, Retail Link, JDA MMS
Languages: English (Native), Spanish (Conversational)
Certifications: Professional Retail Business Leader (PRBL) - NRF (2019), Certified Retail Analyst - University of Arkansas (2017)
Leadership & Volunteering: Caps For Cancer (Volunteer Team Lead), Toys for Tots (Event Organizer)
Projects: Implemented a new stock management process which increased stock rotation by 30% at Macy's
Awards: Employee of the Year - (2019), Top Sales Team Leader - Macy's (2016)
Your Name
Operations Manager
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE January 2020 - Present
Operations Manager - Apparel
Increased apparel sales by 25% by leveraging a unique marketing strategy.
Identified market trends via detailed analysis and adjusted inventory allocation accordingly, resulting in a 15% decrease in clearance markdowns.
Optimized logistics operations, reducing operational costs by 10%.
Executed a talent development plan for 40+ staff resulting in enhanced performance and 5 promotions within 1 year.
Introduced a more efficient stock-take system reducing labor hours by 20%.
Resume Worded August 2016 - December 2019
Assistant Operations Manager - Apparel
Negotiated contracts with 20+ suppliers reducing costs by 15%
Implemented a digital customer service framework, lowering complaint resolution time by 40%.
Managed apparel visual merchandising leading to a 10% increase in customer traffic.
Gap Inc. January 2013 - July 2016
Store Manager - Apparel Retail
Coordinated marketing strategies, leading to a 15% increase in sales.
Maintained customer service standards, resulting in a satisfaction rating of 90+%.
Resume Worded Institute January 2011 - December 2012
Master of Business Administration (MBA) - Operations Management
Specialized in Supply Chain Management and Process Optimization
Resume Worded University August 2008 - May 2012
Bachelor of Business Administration (BBA) - Retail Management
Concentration in Apparel Industry Operations
Award: Dean's List 2010 (Top 10%)
Inventory Management: Demand Forecasting, Reorder Point Calculation, Lead Time Analysis, Excess Stock Management, Inventory Turnover Ratio, Safety Stock Calculation
Project Management: Agile Methodology (Scrum, Kanban), Microsoft Project, Gantt Chart Creation, Risk Management, Budgeting, Stakeholder Communication
Process Improvement: Lean Six Sigma (Black Belt), Value Stream Mapping, PDCA Cycle, 5S, Continuous Improvement, Root Cause Analysis
Reporting & Analysis: Microsoft Excel (Advanced), SQL Queries, Google Data Studio, PowerBI, Pivot Table Creation, Data Visualization
Certifications: APICS Certified in Production and Inventory Management (CPIM), Certified Lean Six Sigma Black Belt (LSSBB)
Leadership & Volunteering: Volunteer Mentor, Future Business Leaders of America (FBLA), Local IT Strategy Consultant, Non-Profit Organizations
Conferences & Presentations: Speaker at Annual Retail Chain Conference, 2019, Presenter at Internal Lean Six Sigma Kaizen Event,
Professional Development: Completed Leadership Development Program, Resume Worded, Participated in Advanced Inventory Management Workshop, Resume Worded Institute
Your Name
Retail Sales Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2020 - Present
Retail Sales Manager
Spearheaded a team of 20+ sales associates, achieving highest company-wide sales for two consecutive years.
Implemented new pricing strategies, resulting in an overall profit increase of 22%.
Designed and executed an employee training program, increasing the team's sales conversion rate by 30%.
Boosted accessory sales by 35% by introducing package deals and promotional offers.
Successfully managed a $3M sales forecast, contributing to a 20% upsurge in annual revenue. June 2016 - December 2019
Assistant Sales Manager
Devised sales strategies that resulted in achieving and exceeding sales targets by 15%.
Implemented a customer loyalty program, increasing repeat business by 20%.
Conducted competitive analysis and market research leading to a boost in sales by 18%.
Nordstrom February 2013 - May 2016
Sales Supervisor
Led a sales team of 10+ associates, delivering consistent sales target achievement.
Established strong customer relationships leading to a 25% increase in account openings in one year.
Resume Worded University June 2016
Master of Business Administration (MBA)
Focused on Retail Management and Sales Strategy
Resume Worded Academic Center May 2013
Bachelor of Science (BS) in Business Administration
Specialized in Marketing
Awards: Dean's List 2011 - 2013 (Top 10%)
Retail Management: Inventory Management, Merchandising, Store Operations, P&L Management, Visual Merchandising, Customer Retention
Sales Leadership: Coaching, Territory Management, Sales Forecasting, Direct Sales, Sales Analysis, Pricing Strategy
Technical Skills: MS Excel (Advanced), MS Access, Retail Pro (ERP), JDA (Merchandise Management), Tableau, SAP (ERP)
Languages: English (Native), Spanish (Conversational)
Courses: Retail Management Certificate Program - eCornell (2020), Power Selling: Increasing Your Sales' Effectiveness - Coursera (2019)
Certifications: Certified Professional Sales Person (CPSP), Certificate in Leadership (Harvard Business)
Leadership & Volunteering: National Retail Federation (Community Outreach Chair, 2018 - 2020), Local Chamber of Commerce (Member)
Projects: Developed a strategic sales plan increasing Resume Worded's annual revenue by 30%, Led a team to overhaul Nordstrom's visual merchandising, resulting in a 15% increase in in-store foot traffic
Your Name
Retail Operations Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded September 2020 - Present
Retail Operations Specialist
Implemented comprehensive inventory control measures, resulting in a 30% reduction in shrinkage and overstock issues.
Leading a team of 10 clerks and assistants, increased retail sales by 25% over an 18-month period.
Increased employee training efforts, leading to a 20% improvement in customer service scores.
Introduced a new visual merchandising strategy, resulting in a 15% increase in impulse buys.
Developed a social media marketing campaign that increased online orders by 40% in six months.
Managed all aspects of store operations, increasing efficiency by 30%.
Target January 2016 – August 2020
Store Manager
Managed a team of 35 employees, improving internal operations and staff morale.
Introduced a new inventory management strategy, resulting in a 10% decrease in overstocks.
Cultivated an environment of outstanding customer service, leading to a 15% increase in customer return rates and positive reviews. June 2011 – December 2015
Deputy Store Manager
Assisted in supervising a team of 25 retail employees, improving team efficiency by 25%.
Implemented new visual merchandising displays, resulting in an increase of 10% in sales.
Resume Worded University July 2010
Master of Business Administration (MBA) - Retail Management
Concentration in Retail Operations and Logistics
Resume Worded Institute May 2007
Bachelor of Business Administration (BBA) - Marketing
Minor in Supply Chain Management
Awards: Dean's List 2006, Retail Industry Excellence Award
Tools: Microsoft Dynamics 365 (Proficient), SAP Hybris (Proficient), Oracle Retail Suite (Advanced), Adobe Marketing Cloud (Proficient), MS Excel (Advanced)
Retail Operations: Inventory Management, Performance Analysis, Sales Forecasting, Supply Chain Management, Customer Experience Management, Store Operations
Financial Skills: Financial Reporting, Increase Profit Margins, Budgeting, Sales Forecasting, Cost Management
Languages: English (Native), Spanish (Conversational)
Certifications: Certified Retail Operations Professional - National Retail Federation (2015)
Volunteering: Plan, organized and managed annual charity sale event for local children's hospital at Target (2017-2020)
Projects: Led project to implement new inventory management system at Target, resulting in 15% reduction in stock discrepancies
Your Name
Store Manager
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE March 2018 - Present
Store Manager
Led and developed a team of 25 personnel, resulting in an 18% rise in overall productivity and sales.
Implemented new retail merchandising strategy, resulting in a monthly 15% increase in sales.
Devised a new inventory control system reducing waste by 20% and saving the company $15k per year.
Introduced an improved employee training program, leading to a 10% uplift in customer satisfaction scores.
Delivered regular performance updates, contributing to a 30% uptick in team efficiency due to streamlined operations.
Walmart May 2013 – February 2018
Assistant Store Manager
Coordinated with store manager to ensure smooth operations and track store metrics.
Spearheaded a customer service initiative leading to a 15% boost in customer retention.
Grew product sales by 10% via leveraging sales operations best practices.
Resume Worded July 2008 – April 2013
Retail Sales Associate
Achieved a 10% increase in upselling through implementing new retail sales tactics.
Enhanced in-store branding by using innovative visual merchandising techniques.
Resume Worded University December 2012
Master of Business Administration (MBA)
Specialization in Retail Management
Resume Worded University May 2008
Bachelor of Science in Business Administration
Minors in Marketing and Customer Service
Honors: Graduated Magna Cum Laude
Tools: Microsoft Office Suite, Outlook, Retail Pro, SAP, POS Systems
Financial Management: Budget Management, Profit & Loss, Sales Forecasting, Financial Analysis
Inventory: Inventory Management, Merchandise Planning, Vendor Management, Stock Control
Customer Service: Customer Relations, Conflict Resolution, Customer Retention, Sales
Certifications: Certified Retail Operations Professional (CROP)
Leadership & Volunteering: Walmart Charity Foundation (Volunteer), Rotary Club (Member)
Training Programs: Completed intensive Store Manager training program at
Awards: Walmart 'Employee of the Year' Award (2017), Top Sales Associate Award at Resume Worded (2011, 2012)

How do I add skills to a Retail Operations Manager resume?

Review the job posting closely.

Go through the Retail Operations Manager posting you're applying to, and identify hard skills the company is looking for. For example, skills like Retail, Sales Management and Visual Merchandising are possible skills. These are skills you should try to include on your resume.

Add industry skills like Store Management and Merchandising.

Add other common skills from your industry - such as Retail Sales, Sales and Inventory Management - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Forecasting, Operations Management and Customer Experience - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Show examples of where you trained people.

On Retail Operations Manager resumes, you should give specific accomplishments that involve you training others, whether that's in your team or other stakeholders.

Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Retail Operations Manager resume, so try to include any examples of where you led a project or managed other people.

Use the exact job title.

Try to add the exact job title, Retail Operations Manager, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Retail Operations Manager Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Retail Operations Manager job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Retail Operations Manager Skills and Keywords to Include On Your Resume

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Retail Operations Manager Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Business Operations Manager

Resume Example
Technical Operations Manager

Resume Example
Sales Operations Manager

Resume Example
Marketing Operations Manager

Resume Example
Operations Associate (Entry Level Operations Manager)

Resume Example
Retail Salesperson / Retail Salesman

Browse Skills from Similar Jobs

Frequently Asked Questions

What skills should you add to a Retail Operations Manager resume?

Some effective Retail Operations Manager skills you can add to your resume include:

  • Retail
  • Store Management
  • Sales Management
  • Sales
  • Inventory Management
  • Merchandising
  • Visual Merchandising
  • Retail Sales

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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