Help Desk Support Specialist

Help Desk Support Specialist Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Help Desk Support Specialist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Technical Support
  • Active Directory
  • Windows Server
  • Windows
  • Computer Hardware
  • Office 365
  • Service Desk
  •  Find out what your resume's missing
  • Operating Systems
  • Shops
  • Windows 10
  • Windows 7
  • BMC Remedy Ticketing System
  • System Administration
  • Troubleshooting
  • Linux
  • Microsoft Exchange
  • Network Administration
  • SQL
  • Networking
  • Android Development
  • Information Technology
  • ITIL
  • VMware
  • Servers
  • IT Hardware Support
  • IT Service Management

  •   Show full list

Resume Skills: Software & Tools

  • MS Office Suite
  • JIRA
  • Zendesk
  • Slack
  • TeamViewer
  • LogMeIn Rescue
  • Microsoft Office Suite
  • Google Workspace
  • Remote Desktop
  • VMware
  • Active Directory
  • GIT
  • Docker
  • Jenkins
  • Office 365
  • VS Code
  • PC/Mac Hardware
  • Antivirus Software
  • Firewall/Security systems
  • Database management
  •  Match your resume to these skills

Resume Skills: Programming

Resume Skills: Operating Systems

Resume Skills: Networking

Resume Skills: Hardware

Resume Skills: Managed IT Services

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Help Desk Support Specialist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Help Desk Support Specialist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Help Desk Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2020 - Present
Senior Help Desk Support Specialist
Clarified complex technical issues to non-technical users resulting in a 35% decrease in system-related incident reports.
Instituted an Active Directory system that improved staff access to the Windows Server by 48%.
Managed troubleshooting protocols on Office 365 issues reducing the number of service desk requests by 27%.
Developed a system administration strategy that reduced system downtime by 40%, improving productivity.
Implemented a more efficient BMC Remedy Ticketing System, resulting in a 20% time saving for the support team.
Microsoft Corporation September 2016 - December 2019
IT Support Specialist
Managed Windows rollout across multiple departments, ensuring seamless transition with no system downtime.
Spearheaded training sessions that improved staff competency in SQL, contributing to a 55% reduction in user-related errors.
Performed regular system maintenance, ensuring 15% increase in system performance.
Coached.com March 2014 - August 2016
Junior IT Support Specialist
Reduced computer hardware incidents by 20% by implementing an improved troubleshooting protocol.
Managed networking issues and improved stability by 30%.
EDUCATION
Resume Worded University December 2019
Master of Science - Information Technology
Focus on Enterprise Networking and IT Infrastructure
Resume Worded Institute August 2016
Certified Microsoft Professional, IT Service Management Specialist
Specialization in Microsoft Azure, Windows, and SharePoint environments
SKILLS
Managed IT Services: ITIL, VMWare, Microsoft SCCM, Microsoft Azure, Windows Server, Active Directory
Programming & Scripting: Python, Java, Bash, PowerShell, SQL
Networking: TCP/IP, DHCP, DNS, VPN, WAN, LAN, Wireless Networks
Hardware & Software: PC/Mac Hardware, Microsoft Office Suite, Antivirus Software, Firewall/Security systems, Database management
OTHER
Certifications: Cisco Certified Network Professional (CCNP), CompTIA A+ Technician
Volunteering: Tech Coach Volunteer at Digital Inclusion Initiative
Projects: Spearheaded a cross-functional project to design and implement a cloud-based ticketing system
Continuous Learning: Currently enrolled in a cybersecurity specialization program at GIS University
Your Name
IT Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded May 2018 - Present
IT Support Specialist
Managed an inventory of hundreds of computer hardware devices, reducing loss by 50%.
Implemented an improved network administration policies, resulting in a 25% reduction in network downtime.
Drove a Windows 10 roll-out for over 1000 remote users, resulting in a 15% increase in system efficiency.
Resolved 95% of technical issues remotely resulting in 30% savings in service costs.
Took lead in coordinating IT troubleshooting efforts, resulting in a 20% decrease in incident escalation.
IBM Corporation April 2015 - April 2018
Desktop Support Technician
Performed network troubleshooting, helping improve uptime by 30%.
Provided technical support in a high-stakes environment, resolving about 80% of all issues without supervisor intervention.
Used Microsoft Exchange to manage corporate communication needs.
Coached.com January 2013 - March 2015
Help Desk Technician
Resolved 40% of issues during first contact, exceeding the team average.
Designed training guides for new hires, shortening the onboarding process by 15%
EDUCATION
Resume Worded University May 2015 - April 2018
Master's in Information Technology
Specialized in Cyber Security
Awarded Resume Worded Postgraduate Scholar for outstanding scholastic performance
Resume Worded Academic Center August 2009 - December 2012
Bachelor of Science - Computer Science
Minors in Data Science and Artificial Intelligence
Merited the Dean's List for all four years of studies
SKILLS
Programming Languages: Python, Java, .NET, SQL (Advanced), CSS, HTML
Software & Tools: GIT, JIRA, Docker, Jenkins, Office 365, VS Code
Operating Systems: Linux, macOS, Windows
Networking: TCP/IP, Ethernet, VPN, Firewalls, Diagnostics and Troubleshooting
OTHER
Certifications: CompTIA A+ (2018), ITIL Foundations (2017), Cisco Certified Network Associate (CCNA) (2015)
Leadership & Volunteering: Mentor, Coding for All – providing sessions on coding and networking fundamentals (2015 - Present)
Projects: Led a team to design an encrypted communication platform as part of Final year Project.
Languages: English (Native), French (Conversational)
Your Name
Desktop Support Technician
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded February 2019 - Present
Desktop Support Technician
Implemented a live chat feature using android development strategies, increasing customer satisfaction by 25%.
Diagnosed software issues around Windows 7 and Windows 10 operating systems, improving performance by 30%.
Established protocols to remotely rectify common technical issues, reducing call-ins by 40%
Contributed to the roll-out of Operating Systems for 350+ company places and shops.
Advanced from an entry-level technical support role within 14 months due to exemplary performance.
Google Inc October 2015 - January 2019
IT Support Technician
Quickly resolved over 95% of incoming service desk requests using a Linux-based operating system.
Utilized complex SQL queries to generate custom reports for upper management.
Assisted with the management of Active Directory which reduced access issues by 30%.
Coached.com June 2013 - September 2015
IT Trainee
Provided under supervision, technical support to company-wide staff, improving productivity by 20%.
Developed monitoring alerts for the Windows server, reducing reaction time by 15%.
EDUCATION
Resume Worded University February 2013
Master's in Information Systems
Specialized in IT Troubleshooting and Problem Solving
Coursework included: Database Management, Network Security, Computer Programming
Resume Worded Academic Center June 2012
CompTIA A+ Certification
Certification focused on technical support and IT operational roles
SKILLS
Programming: Python, Java, C++, SQL
Operating Systems: Windows, MacOS, Linux, Unix
Hardware: PCs, Laptops, Printers, Network Routers, Troubleshooting
Software & Tools: Microsoft Office Suite, Google Workspace, Remote Desktop, VMware, Active Directory
OTHER
Certifications: ITIL Foundation Certification (2021), Microsoft Certified: Azure Fundamentals
Projects: Created effective troubleshooting scripts that reduced average ticket resolution time by 15%
Volunteering: Provided free IT maintenance and troubleshoot services for local community center (2018-2020)
Awards: Google Tech Support Superstar Award (2016), Outstanding Tech Employee of the Year (2019) at Resume Worded

How do I add skills to a Help Desk Support Specialist resume?

1
Review the job posting closely.

Go through the Help Desk Support Specialist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Technical Support, Operating Systems and Active Directory are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Computer Hardware and Service Desk.

Add other common skills from your industry - such as Windows, Office 365 and Windows Server - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Android Development, VMware and Networking - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Emphasize your communication skills.

Communication is often an important component of the role of a Help Desk Support Specialist, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

5
Show how you have strong attention to detail.

A good Help Desk Support Specialist has strong attention to detail, so try to include examples of where you handled complex projects or processes.

6
Use the exact job title.

Try to add the exact job title, Help Desk Support Specialist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Help Desk Support Specialist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Help Desk Support Specialist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Help Desk Support Specialist Skills and Keywords to Include On Your Resume

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Help Desk Support Specialist Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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Frequently Asked Questions

What skills do hiring managers want to see on a Help Desk Support Specialist resume?

Some popular Help Desk Support Specialist hard skills are Technical Support, Active Directory, Windows Server, Windows, Computer Hardware, Office 365, Service Desk and Operating Systems.

Depending on the job you apply to, skills like VMware, Linux, Android Development, Troubleshooting and Networking can also be good to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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