Support Specialist

Support Specialist Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Support Specialist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Microsoft Access
  • Technical Support
  • Windows Server
  • Customer Service
  • ITIL
  • Windows
  • Active Directory
  •  Find out what your resume's missing
  • Project Management
  • Troubleshooting
  • Windows 7
  • Office 365
  • SQL
  • Change Management
  • Management
  • Windows 10
  • Customer Support
  • Social Media
  • IT Service Management
  • Networking
  • Coaching
  • Information Technology
  • Service Desk
  • Teaching

  •   Show full list

Resume Skills: Programming

Resume Skills: Technical

Resume Skills: Networks

Resume Skills: Software

Resume Skills: Technologies & Tools

Resume Skills: Databases

Resume Skills: Methodologies

Resume Skills: Network Management

Resume Skills: Operating Systems

Resume Skills: Cloud Platforms

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Support Specialist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Support Specialist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
IT Support Analyst
City, Country  •  (123) 456-789  •  [email protected]  •
Microsoft Corporation February 2018 - Present
IT Support Analyst
Developed and deployed a new strategic approach for project management, improving delivery times by 25%
Resolved 300+ networking issues, resulting in improved system connectivity
Implemented comprehensive change management methods resulting in a smoother transition during system updates for 150+ users
IBM January 2015 - January 2018
Junior IT Support Analyst
Enhanced system efficiency by 50% through proficient use of Office 365 tools
Leveraged active listening and effective communication skills in providing coaching to new team members
Provided real-time IT service management, reducing system downtime by 20%
Resume Worded Academic Center March 2018
Certified in Cybersecurity Management
Focused on managing IT security, risk assessment and mitigation, and maintaining compliance
Resume Worded University December 2014
Bachelor of Science in Information Technology
Specialization in Systems Analysis and Design
Award: Outstanding Senior Project in IT Support Management
Technical Skills: Windows, Mac OS, Linux, Server Administration
Programming: JavaScript, SQL, Python (Intermediate)
Software: ZenDesk, ServiceNow, Active Directory, JIRA
Certifications: CompTIA A+ (2020), Cisco Certified Network Associate (CCNA) (2019)
Volunteering: Tech mentor at Coders for a Cause, helping beginners navigate the world of coding and IT
Projects: Developed an automated ticketing resolution system using Python (2018), Implemented a network firewall system at Microsoft Corp (2020)
Leadership: Team Leader at Cybersecurity Management Certification Group Project
Your Name
System Support Administrator
City, Country  •  (123) 456-789  •  [email protected]  •
Google Inc. May 2020 - Present
System Support Administrator
Increased team productivity by 15% by implementing procedural automation using Windows 7
Launched a new social media platform for technical inquiries, offering quick and easy solutions to 1000+ users worldwide
Maintained a 99% efficiency rating on client requirements, leveraging technical support expertise on Windows 10 March 2017- April 2020
Support Specialist
Organized weekly sessions for knowledge sharing, which led to an overall productivity increase of 10%
Implemented active directory for the organization, simplifying user management and saving 20 hours per week
Utilized customer service expertise for troubleshooting technical issues, maintaining high customer satisfaction
Resume Worded Academic Center April 2017
Master of Science - Information Technology
Focus on Network Administration and Data Management
Resume Worded University May 2015
Bachelor of Science - Computer Engineering
Specialization in Artificial Intelligence and Machine Learning
Awards: Resume Worded Academic Excellence (Top 5% Awarded)
Network Management: Ping, Tracert, Telnet, SSH, NETSH, IPConfig, Route, NETSTAT, NSLookup, WireShark, PuTTY, TCP/IP protocols, LAN/WAN
Operating Systems: Windows Server (2008, 2012, 2016), CentOS, Red Hat Linux, Ubuntu, Microsoft Hyper-V, VMware vSphere
Programming Languages: Python, JavaScript, Java, Bash, PowerShell
Cloud Platforms: AWS, Google Cloud Platform, Azure
Certifications: Cisco Certified Network Associate (CCNA, 2019), Microsoft Certified: Azure Administrator Associate (2021)
Leadership & Volunteering: Tech For Good (Mentor for kids learning to code, 2016-Present)
Projects: Developed a Troubleshooting Guide for Network Administrators (2020), Created an Automated System Health Check tool using Python (2018)
Awards: Google Spotlight Award (2021), Rookie of The Year at (2017)

How do I add skills to a Support Specialist resume?

Review the job posting closely.

Go through the Support Specialist posting you're applying to, and identify hard skills the company is looking for. For example, skills like ITIL, Windows Server and Windows are possible skills. These are skills you should try to include on your resume.

Add industry skills like Microsoft Access and Active Directory.

Add other common skills from your industry - such as Technical Support, Customer Service and Project Management - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Office 365, Troubleshooting and Social Media - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Emphasize your communication skills.

Communication is often an important component of the role of a Support Specialist, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

Show how you have strong attention to detail.

A good Support Specialist has strong attention to detail, so try to include examples of where you handled complex projects or processes.

Use the exact job title.

Try to add the exact job title, Support Specialist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Support Specialist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Support Specialist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Support Specialist Skills and Keywords to Include On Your Resume

Support Specialist Soft Skills

Here are common soft skills that appear on Support Specialist job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Public Speaking
  • Working with Adolescents
  • Communication
  • Customer-focused Service
  • Leadership
  • Team Building

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Resume Skills and Keywords from Related Jobs

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

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Support Specialist Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Logistics Support Specialist

Resume Example
Desktop Support Representative

Resume Example
Desktop Support Analyst

Resume Example
Desktop Support Specialist

Resume Example
Desktop Support Engineer

Resume Example
Software Support Technician

Browse Skills from Similar Jobs

Frequently Asked Questions

What skills do hiring managers want to see on a Support Specialist resume?

On top Support Specialist resumes, skills like Microsoft Access, Technical Support, Windows Server, Customer Service, ITIL, Windows, Active Directory and Project Management appear most often.

Depending on the exact role you're applying to, skills like Office 365, Troubleshooting, Coaching, Management and Social Media can also be effective keywords to include on your resume.

What are the differences in resume skills between a Clerical Support Specialist and a Family Support Specialist?

If you are writing a Clerical Support Specialist resume, try to emphasize skills like Data Entry, Administrative Assistance, Customer Service, Filing, Typing, Office Administration, Research and Event Planning.

Similarly, if you are writing a Family Support Specialist resume, emphasize skills like Social Services, Case Management, Community Outreach, Crisis Intervention, Mental Health, Nonprofit Organizations, Family Services and Child Development.

What are good resume skills to include for different Support Specialist roles and job titles?

Depending on the specific role you apply to, you may need to emphasize different skill sets. Here are a few examples:

  • End User Support Specialist: Active Directory, Technical Support, Troubleshooting, Windows 7 and Windows 10
  • Account Support Specialist: Account Management, Sales, Sales Operations, Sales Management and Data Entry
  • Technical Support Specialist: Windows, Customer Service, Computer Hardware, Linux and Telecommunications
  • Family Support Specialist: Social Services, Case Management, Community Outreach, Crisis Intervention and Mental Health
  • Computer Support Specialist: Windows Server, Networking, Software Installation, System Administration and Computer Repair

What soft skills do hiring managers expect for a Support Specialist role?

Soft skills like Clerical Skills, Time Management, Teamwork, Phone Etiquette and Organization Skills are essential for Support Specialist roles and jobs.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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