Sales Support Representative

Sales Support Representative Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Sales Support Representative job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Sales Operations
  • Sales
  • Account Management
  • Sales Process
  • Salesforce.com
  • Inventory Management
  • Sales Management
  • Retail
  • Customer Service
  • Direct Sales
  • Telecommunications
  • Solution Selling
  • Customer Experience
  • Merchandising
  • Social Media
  • Customer Relationship Management (CRM)
  • Wireless Technologies
  • Purchasing
  • Microsoft Access
  • Contract Negotiation
  • Business Development
  •   Show full list

Resume Skills: Sales CRM

  • Salesforce
  • HubSpot
  • Zoho CRM
  • Pipedrive
  • Zendesk Sell
  • Freshsales
  • MS Dynamics
  • Oracle Siebel
  • SAP CRM
  • NetSuite CRM
  • bpm'online CRM
  • Microsoft Dynamics 365
  • Insightly

Resume Skills: Office Software

  • MS Office Suite
  • Google Workspace
  • Zoho Office

Resume Skills: Analytics Software

  • Tableau
  • Google Analytics
  • Google Data Studio
  • SPSS
  • SAS
  • Excel (Pivot tables, Macros)

Resume Skills: Collaboration Tools

  • Slack
  • Zoom
  • MS Teams
  • Google Workspace
  • Trello
  • Jira

Resume Skills: Data Analysis

  • Microsoft Excel
  • Google Sheets
  • Tableau
  • SQL
  • Python

Resume Skills: Languages

  • English
  • Spanish (Fluent)
  • French

Resume Skills: Customer service software

  • Zendesk
  • Freshdesk
  • Zoho Desk
  • Salesforce Service Cloud
  • LiveChat
  • Intercom

Resume Skills: Product Knowledge

  • Telecommunications
  • Resume Services
  • Retail sales

Resume Skills: Techniques

  • Conflict resolution
  • Cross-selling and upselling
  • Creative problem-solving
  • Customer retention
  • Relationship building
  • Crisis communication
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Sample Sales Support Representative Resume: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Sales Support Representative
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2022 - Present
Senior Sales Support Specialist
Optimized the sales operations process by implementing a CRM software, resulting in a 20% increase in annual sales revenue
Provided strategic solutions for direct sales, improving the closure rate by 30%
Oversaw the inventory management system, reducing order processing time by 15%
Coached.com July 2019 - December 2021
Sales Support Representative
Developed rapport with major telecommunications clients, boosting account retention by 25%
Enhanced customer service standard by implementing a timely follow-up system, boosting customer satisfaction rate by 40%
Streamlined the sales process by utilizing Salesforce.com, reducing sales cycle length by 15%
Verizon July 2017 - June 2019
Customer Service Associate
Managed challenging customer experiences, resulting in a 30% decrease in customer churn rate
Proactively managed wireless technologies for the sales team, increasing efficiency by 20%
Maximized usage of Microsoft Access and CRM for customer tracking, improving data accuracy by 40%
EDUCATION
Resume Worded University June 2021
Master of Business Administration - Sales Management
Specialized in Sales Analytics, Channel Management
Resume Worded Institute May 2017
Certified Professional in Customer Service (CPCS)
Completed course part-time while working at Verizon
SKILLS
Sales Management Tools: Salesforce, HubSpot, Zoho CRM, Pipedrive, Zendesk Sell, Freshsales
Customer Relationship Management: MS Dynamics, Oracle Siebel, SAP CRM, NetSuite CRM, bpm'online CRM, Zoho CRM
Office Software: MS Office Suite (Advanced), Google Workspace (Proficient), Zoho Office (Proficient)
Analytics Software: Tableau, Google Analytics, Google Data Studio, SPSS, SAS, Excel (Pivot tables, Macros)
OTHER
Certifications: Salesforce Certified Administrator, Certified Inside Sales Professional (AA-ISP)
Volunteering: Sales Training for Underprivileged Youth - Community Sales Coaching Initiative
Projects: Developed and deployed in-house sales training program at Resume Worded, improving sales efficiency by 17%
Awards: Top Sales Support Representative - Resume Worded (2022), Employee of the Year - Coached.com (2020)
Your Name
Customer Service Associate
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
AT&T March 2021 - Present
Customer Service Team Lead
Implemented effective merchandising techniques, escalating brand visibility and increasing sales by 30%
Managed a team of 10+ associates, driving sales growth and positive customer experiences
Utilized advanced CRM technologies to streamline customer service, resulting in a 40% cut in response time
Resume Worded March 2019 - March 2021
Customer Service Associate
Built customer relationships through exceptional service, retaining 90% of account base for two consecutive years
Introduced a new social media strategy that improved customer engagement by 25%
Squared away customer complaints, reducing the rate by 30% while enhancing the brand's reputation
Walmart January 2016 - February 2019
Retail Sales Associate
Launched retail promotional strategies that increased sales volume by 20%
Enhanced account management system, leading to a 25% improvement in customer database accuracy
EDUCATION
Resume Worded Institute January 2021
Certification in Customer Relation Management
Completed Comprehensive Course Covering all Aspects of CRM
Resume Worded University December 2018
Bachelor's Degree in Business Administration
Specialization in Consumer Behavior
Award: Dean's List 2017 and 2018 (Top 10%)
SKILLS
Customer service software: Zendesk, Freshdesk, Zoho Desk, Salesforce Service Cloud, LiveChat, Intercom
Product Knowledge: Telecommunications, Resume Services, Retail sales
Techniques: Conflict resolution, Cross-selling and upselling, Creative problem-solving, Customer retention, Relationship building, Crisis communication
Languages: English (Native), Spanish (Fluent), French (Basic)
OTHER
Certifications: Certified in Cross Selling (2018), Complaint Handling Certification (2019)
Leadership & Volunteering: Organized Annual Customer Service Training Workshops, Volunteers at Local Homeless Shelter (2016-Present)
Projects: Initiated Customer Loyalty Program which Resulted in 15% Increase in Customer Retention (2019)
Awards: Twice Awarded AT&T Customer Service Excellence Award (2021), Winner of the Resume Worded Outstanding Associate Award (2020)
Your Name
Senior Sales Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com April 2020 - Present
Sales Support Manager
Led business development efforts, increasing annual revenue by 35%
Devised a contract negotiation strategy that tweaked the sales process, improving close rates by 15%
Managed and trained a sales support team of 10, enhancing team productivity by 25%
Introduced wireless technologies, improving service speed and customer satisfaction by 30%
Optimized purchasing procedures, saving up to $10,000 annually
Vodafone August 2017 - March 2020
Senior Sales Support Specialist
Spearheaded the implementation of Salesforce.com in sales operations, boosting efficiency by 20%
Ensured robust account management, retaining 98% of existing clients over three years
Enhanced direct sales results, increasing quarterly profit margins by 15%
Airtel January 2015 - July 2017
Sales Support Representative
Harnessed telecom solutions to augment customer experience, claiming a 25% enhancement in customer satisfaction
Supported sales by updating inventory management, decreasing material shortages by 20%
EDUCATION
Resume Worded Academic Center January 2015 - January 2017
Master of Business Administration (MBA) - Sales and Marketing
Executed a comprehensive sales strategy project, resulting in a 20% increase in sales
Resume Worded University August 2010 - May 2014
Bachelor of Commerce - Marketing
Awards: Top Graduate (Top 1%), Achieved 'A+' grade in Retail and Sales Management
SKILLS
Sales CRM: Salesforce, Zoho CRM, Microsoft Dynamics 365, HubSpot, Pipedrive, Freshsales, Insightly
Collaboration Tools: Slack, Zoom, MS Teams, Google Workspace, Trello, Jira
Data Analysis: Microsoft Excel (Advanced), Google Sheets, Tableau, SQL, Python (Basic)
Languages: English (Native), Spanish (Fluent), French (Conversational)
OTHER
Certifications: Certified Sales Leadership Professional (CSLP), Certified Professional Sales Person (CPSP)
Leadership & Volunteering: Lean In Women in Sales (Chapter Co-Lead), Community Outreach Volunteer - Local Food Banks
Professional Affiliations: Member, National Association of Sales Professionals (NASP), Member, Association for Sales Leaders (ASL)
Courses: Advanced Sales Negotiation, Solution Selling, Strategic Account Management

Compare Your Resume To These Sales Support Representative Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

How do I add skills to a Sales Support Representative resume?

1
Review the job posting closely.

Go through the Sales Support Representative posting you're applying to, and identify hard skills the company is looking for. For example, skills like Salesforce.com, Account Management and Sales are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Sales Operations and Sales Process.

Add other common skills from your industry - such as Sales Management, Inventory Management and Retail - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Customer Service, Microsoft Access and Merchandising - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Emphasize your communication skills.

Communication is often an important component of the role of a Sales Support Representative, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

5
Emphasize your sales skills.

As the job title suggests, sales and communication are important elements of Sales Support Representative roles. Through your bullet points, show hiring managers evidence of how you have generated new customers.

6
Use the exact job title.

Try to add the exact job title, Sales Support Representative, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Sales Support Representative Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Sales Support Representative job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Sales Support Representative Skills and Keywords to Include On Your Resume

Sales Support Representative Soft Skills

Here are common soft skills that appear on Sales Support Representative job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Team Building

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Sales Support Representative Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Inside Sales Account Manager


Resume Example
Regional Sales Manager


Resume Example
Hotel Sales Manager


Resume Example
Automobile / Car Sales Manager


Resume Example
Retail Sales Manager


Resume Example
Retail Sales Manager


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Frequently Asked Questions

What are the top skills you should add to your Sales Support Representative resume?

The most common skills and keywords we found on Sales Support Representative resumes and job postings were Sales Operations, Sales, Account Management, Sales Process, Salesforce.com, Inventory Management, Sales Management and Retail.

Skills like Customer Service, Direct Sales, Contract Negotiation, Merchandising and Microsoft Access also appeared on related job postings.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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