Highlighting specific accomplishments
When you mention that you 'implemented a new ticketing system', it says much more than just telling you're skilled. It showcases your proactive nature and your ability to bring about positive changes in your work environment. Not to mention, it's a great way to quantify your impact.
Showcasing managerial abilities
By stating you have experience 'training and managing a team', you demonstrate to employers that you possess leadership skills. This is especially important for roles that require supervising or mentoring others.
Stressing on performance metrics
Mentioning how you've 'reduced issue resolution time by 25%' gives recruiters a tangible example of how you can improve processes. Quantifying your achievements like this helps employers understand the potential value you can add to their organization.
Displaying knowledge of software
When you mention experience in 'supporting enterprise-level software applications', it suggests a familiarity with complex systems. This indicates to recruiters that you can handle challenging IT environments and troubleshoot a variety of issues.
Job-specific expertise
The mention of being a 'Help Desk professional' gives a clear hint to recruiters about your job-specific expertise. It's important to use industry-specific job titles to ensure your resume makes it past ATS (Applicant Tracking Systems), which are programmed to look for specific keywords.