List your capabilities in the skills section.
Make your capabilities as easy to recognize as possible by listing the customer service tasks you can do in your skills section as this applicant has done.
Google Docs Template #1
Customer Service Associate Resume Sample
A customer service associate ensures that a customer’s experience is as smooth and enjoyable as possible. You will need to be friendly and helpful. Your tasks will include handling any customer queries or problems and providing solutions to any issues they may have. You will also be in charge of keeping a good record of customer interactions and relaying any customer issues to your superiors.
Soft skills you must possess include excellent communication, excellent problem-solving skills, and an inviting and calm demeanor. Take a look at this successful customer service associate's resume.
Tips to help you write your Customer Service Associate resume in 2023
Include any customer-facing experience.
Customer-facing positions have a lot of overlap in terms of skills and tasks, so adding them to your resume will be useful. This applicant has included their cashier experience.
Text Template #2
Customer Service Associate Resume Sample
Your Name
Customer Service Associate
EXPERIENCE
Resume Worded July 2021 - Present
Customer Service Associate
Leveraged CRM software to track and manage over 500+ customer inquiries monthly, leading to a 30% improvement in response time.
Spearheaded a cross-training initiative that balanced workload, achieving a 40% decrease in support issue backlog.
Piloted an online self-help guide, reducing inquiries by 25%.
Used data analysis to uncover customer patterns, leading to a 20% increase in customer satisfaction.
Coordinated closely with the product development team to fix 15 recurring software issues, boosting user experience and customer rating by 35%.
Coached.com September 2020 - Present
Senior Customer Service Representative
Trained and led a customer service team of 7, resulting in a 35% decrease in response time and a 45% increase in team efficiency.
Implemented new CRM software, leading to an 80% improvement in tracking customer interactions and issues.
Devised targeted customer satisfaction strategies, resulting in a 50% increase in positive feedback.
Reduced customer complaints by 40% by initiating customer feedback loop and implementing necessary improvements.
Surpassed quarterly sales targets by 30% through effective upselling techniques.
Coached.com January 2020 - June 2021
Customer Support Specialist
Oversaw helpdesk software, resolving 300+ customer issues weekly, improving resolution rate by 45%.
Identified a prevalent system issue, communicating it to the technical team to achieve a significant system update.
Hosted bi-monthly customer service training and shared best practices for a team of 10, ensuring service level consistency.
Resume Worded April 2019 - August 2020
Customer Service Specialist
Streamlined support protocols, shortening average resolution time by 25%.
Proposed and implemented an effective live-chat feature resulting in a 15% improvement in customer ease and 20% increase in first contact resolution.
Augmented customer retention by 20% through personalized service and building meaningful relationships.
Amazon October 2018 - December 2019
Call Center Representative
Reached quota of 100 resolved customer calls daily, increasing customer satisfaction by 30%.
Outperformed peer averages by maintaining a call abandonment rate below 2%.
Suggested improvements to the interactive voice response system, reducing customer wait time by 15%.
Amazon October 2016 - March 2019
Customer Support Agent
Handled 80+ daily customer inquiries, maintaining a 98% satisfaction rate.
Recognized for consistently surpassing service level agreements by 10%.
Mastered and utilized company's ticketing system leading to a more efficient workflow.
EDUCATION
Resume Worded University May 2019
Bachelor of Business Administration - Customer Service
Focused studies on Customer Relationship Management and Conflict Resolution
Part-time education while working at Coached.com
Resume Worded Institute December 2018
Certification - Professional Customer Service
Learnt advanced communication and problem-solving techniques
SKILLS
Customer Service Platforms: Microsoft Dynamics 365, Zendesk, Salesforce, Freshdesk, HubSpot, ZohoDesk
CRM Software: Salesforce, Zoho CRM, HubSpot CRM, Pipedrive, Insightly, Bitrix24
Business Communication Software: MS Office Suite, Google Suite, Slack, Trello, Asana
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Certifications: American Management Association Customer Satisfaction Certification, Cert. of Competence in Business Analysis (CCBA)
Volunteering: Food Bank Volunteer - Coordinated food drives and distribution (2017 - 2020)
Professional Development: Attended Contact Center Expo (2021), Customer Service Week Event (2020)
Awards: Employee of the Year (2021), Bravo! Award for Outstanding Customer Service (2020)
Text Template #3
Customer Service Advisor Resume Sample
Your Name
Customer Service Advisor
EXPERIENCE
Resume Worded February 2020 - Present
Customer Service Advisor
Coordinated proactive outreach program to customers, resulting in a 200% increase in software up-selling.
Designed new resolution protocols, which reduced customer escalations by 35%.
Elevated the average customer review rating by 20% by implementing a new feedback response system.
Identified and corrected a prevalent error in the online payment system, reducing customer complaints regarding payments by 50%.
Regularly collected and analyzed customer feedback, providing actionable insights to the product team that led to product improvements.
Coached.com November 2017 - January 2020
Customer Support Officer
Reviewed and updated the customer relationship management database, ensuring a 98% accuracy of information.
Automated repetitive processes resulting in a time saving of 20% for the support team.
Established new guidelines to interact with customers on social media, improving online sentiment by 25%.
Dell Technologies June 2016 - October 2017
Call Center Agent
Handled high volume of calls and emails, maintaining customer satisfaction rate of over 85%.
Revised call script to better address common customer complaints, reducing call time by 10%.
Assisted on a project to overhaul the customer callback system, leading to a 30% decrease in repeat calls.
EDUCATION
Resume Worded University May 2016
Bachelor of Arts in Business Administration - Customer Service Management
Emphasis in Service Operations and Technology
Coursework: Customer Relations, Business Communications, Service Strategy
Resume Worded Institute April 2016
Professional Certificate in Customer Service Excellence
Completed internships in high-paced call centers
Award: Best Intern in Customer Relationship Management
SKILLS
Customer Service Tools: Zendesk, HubSpot Service Hub, LiveAgent, Zoho Desk, Intercom, Freshdesk, Casengo
Communication Software: Microsoft Teams, Slack, Zoom, WebEx, Google Meet, Skype, Cisco Jabber
Productivity Tools: Microsoft Office Suite, Google Workspace, Trello, Asana, Basecamp, ClickUp, Jira
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Certifications: Certified Customer Service Professional (CCSP), Emotional Intelligence for Excellent Customer Service
Volunteering: Customer Support For Non-Profits, Served as Customer Support Agent for Local Charity
Projects: Established Customer Service SOP for Resume Worded, Key Team Member for System Migration at Coached.com
Courses: Professional Soft Skills, Business Communication, Conflict Resolution
Text Template #4
Customer Support Specialist Resume Sample
Your Name
Customer Support Specialist
EXPERIENCE
Coached.com January 2021 - Present
Customer Support Team Lead
Managed and mentored a team of 10 customer support associates resulting in a 20% increase in team productivity.
Implemented six Sigma methodologies to reduce process errors by 30%.
Increased CSAT score by 40% through the introduction of customer-centric approaches.
Reduced support tickets backlog by 50% via effective task allocation and workflow optimization.
Boosted cross-sell and up-sell rates by 25% with tailored product recommendations.
Resume Worded June 2018 - December 2020
Customer Care Expert
Incorporated AI chatbot reducing manual response by 60%, saving 15 hours per week.
Transformed customer complaints to solutions, leading to a 10% repeat customer rate.
Pioneered the use of customer feedback to inform a 15% increase in product development efficiency.
Microsoft January 2016 - May 2018
Technical Support Analyst
Secured a top 2 position in response rate among a team of 15+ technical support analysts.
Conducted remote troubleshooting resulting in a 20% increase in ticket resolution.
Increased customer loyalty by 10% through personalized product recommendations.
EDUCATION
Resume Worded Academic Center May 2020
Master of Business Administration (MBA) - Customer Relationship Management
Emphasis on Strategic Customer Management
Resume Worded University June 2017
Bachelor of Technology - Information Technology
Specialization in Systems Analysis
Awards: Merit Scholarship (Top 10% in class)
SKILLS
Customer Support: Customer Relationship Management (CRM), Call Center Management, Ticketing Systems
Technical Proficiency: MS Office Suite, Zendesk, Salesforce, JIRA, Slack
Languages: English (Native), Spanish (Conversational), French (Basic)
Technical Troubleshooting: Windows, Linux, Networking, Software Bug Reporting, Software Deployment
OTHER
Certifications: Certified Customer Service Manager (CCSM) - Customer Service Institute of America
Leadership & Volunteering: Tech Support for Non-Profits (Volunteer), Team Lead for annual fundraising event
Professional Development: Attended annual Customer Success Expo, Enrolled in Leadership in Customer Service Course
Awards: Employee of the Year (2020) - Resume Worded, Star Performer (2017) - Microsoft
Text Template #5
Customer Success Associate Resume Sample
Your Name
Customer Success Associate
EXPERIENCE
Resume Worded February 2021 - Present
Senior Customer Success Manager
Overhauled customer onboarding process, achieving a 90% customer retention rate.
Guided product development efforts through continuous gathering and analysis of customer feedback, improving functionality by 30%.
Encouraged cross-functional collaboration resulting in a 25% improvement in customer service quality.
Overachieved quarterly KPIs by 35%, enhancing overall customer experience.
Instituted robust CRM practices that streamlined customer communication and reduced churn rate by 15%.
Coached.com August 2018 - January 2021
Client Success Specialist
Managed 30 high-value key accounts leading to 100% contract renewal rate.
Implemented automation workflows reducing client response time by 50%.
Created a customer referral program that increased client base by 20%.
Verizon Wireless June 2016 - July 2018
Customer Relations Representative
Developed upselling techniques that improved sales by 15%.
Researched market trends, resulting in product adjustments aligning with customer tastes.
Boosted brand loyalty and customer retention by 13%.
EDUCATION
Resume Worded Institute May 2018
Master of Business Administration - Customer Success
Concentration: Digital strategies to enhance customer satisfaction
Resume Worded Academic Center May 2016
Bachelor of Arts - Communication Studies
Minor in Business Administration
Awards: Dean's List 2014 (Top 10%)
SKILLS
CRM Software: Salesforce, Zoho CRM, HubSpot, NetSuite, Agile CRM, Pipedrive
Communication Tools: Slack, Microsoft Teams, Zoom, Google Meet
Project Management Tools: Asana, Trello, Jira, Basecamp, Monday.com
Data Analysis Tools: Google Analytics, Tableau, Excel
OTHER
Certifications: Certified Customer Success Manager (CCSM) - Success Coaching Institute (2020)
Leadership & Volunteering: Lead Organizer - Annual Customer Success Conference (2019 - 2021)
Courses: Completed courses in digital marketing, data analytics and user experience strategies
Publications: Authored online articles focused on customer satisfaction and retention strategies
Text Template #6
Client Service Specialist Resume Sample
Your Name
Client Service Specialist
EXPERIENCE
Coached.com April 2021 - Present
Head of Client Services
Improved client retention by 40% by building relationships and providing top-tier service.
Designed and implemented an automated messaging system, improving client response time by 30%.
Increased revenue by 25% through upselling and cross-selling initiatives.
Collaborated with cross-functional teams to increase product adoption by 20%.
Coordinated semi-annual client surveys, increasing client satisfaction rate by 35%.
Resume Worded January 2019 - March 2021
Client Relations Manager
Spearheaded client management strategy resulting in 70% increase in client satisfaction.
Introduced advanced data analytics for personalized client servicing leading to 15% increase in revenue.
Exceeded quarterly sales targets by 20% through strategic upselling techniques.
Sprint April 2016 - December 2018
Sales and Service Specialist
Cultivated 40+ long-term client relationships, surpassing revenue targets by 15%.
Used efficient problem-solving skills to resolve 90% of client issues within the first contact.
Utilized in-depth product knowledge to educate customers and increase product adoption.
EDUCATION
Resume Worded Institute January 2021
Advanced Certification in Customer Relationship Management
Focus: Client Retention and Satisfaction, Modern CRM tools
Resume Worded University May 2015
Master of Business Administration - Marketing
Undertook Project on Effective Sales Strategies and Client Acquisition
SKILLS
Customer Relationship Management: Salesforce, Hubspot, Zendesk, Zoho, Infusionsoft, Freshsales, Pipedrive
Data Analysis: Excel Advanced Functions, Power BI, Tableau, SQL, Google Sheets
Communication: Microsoft Teams, Slack, Zoom, WebEx, Google Meet
Project Management: Jira, Trello, Asana, Microsoft Planner, G Suite
Text Template #7
Client Success Associate Resume Sample
Your Name
Client Success Associate
EXPERIENCE
Resume Worded March 2021 - Present
Senior Client Success Agent
Crafted, launched, and managed a custom client portal, increasing self-service functionality by 60%.
Ensured 95% SLA compliance through effective client issue prioritization and coordination.
Hiked client retention rates by 30% through the design and implementation of regular follow-ups and personalized messaging.
Gained 5 new high-value client accounts through referrals from satisfied clients.
Implemented data tracking metrics that resulted in a 15% increase in efficiency.
Coached.com October 2018 - February 2021
Account Manager
Implemented high-impact strategies for 50 top accounts, resulting in a 75% client retention rate.
Used keen market insights to increase client base by 25%, stabilizing revenue streams.
Boosted customer satisfaction by 40% through constant communication and addressing issues promptly.
AT&T May 2016 - September 2018
Customer Relations Officer
Leveraged product expertise to boost sales by 15%.
Increased the rate of first-call resolution by 20% by optimizing call scripts and procedures.
Improved customer satisfaction by 10% through personalized issue handling.
EDUCATION
Resume Worded University September 2016
Master of Business Administration (MBA) - Emphasis on Customer Success
Specialization in Account Management and Customer Retention
Resume Worded Institute May 2014
Bachelor of Business Administration (BBA) - Marketing
Minors in Sales and Digital Marketing
Award: Dean's List 2013 (Top 10%)
SKILLS
CRM Software: Salesforce, ZenDesk, Microsoft Dynamics, HubSpot CRM, Zoho CRM, Pipedrive
Communication Tools: Slack, MS Teams, Google Chat, Skype for Business, Zoom, Webex
Tech & Analytics: MS Office Suite, Google Suite, JIRA, Google Analytics, Tableau
Languages: English (Native), Spanish (Fluent), French (Conversational)
OTHER
Certifications: Certified Professional in Customer Success (CPSM), Product Management Certification
Leadership & Volunteering: Business Mentoring Program (Mentor), Leadership Roles in Local Community Clubs
Projects: Led successful implementation of a new CRM system at Coached.com, achieving 15% performance improvement
Awards: Awarded Coached.com 'Employee of the Year' in 2020, Top Performer Award at AT&T in 2017 and 2018
Skills For Customer Service Associate Resumes
Here are examples of popular skills from Customer Service Associate job descriptions that you can include on your resume.
- Data Entry
- Technical Support
- SME management
- Teaching
- Customer Relationship Management (CRM)
- Customer Experience
- Customer Service
- Salesforce.com
- Social Media
- Customer Support
Skills Word Cloud For Customer Service Associate Resumes
This word cloud highlights the important keywords that appear on Customer Service Associate job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.
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