List your capabilities in the skills section.
Make your capabilities as easy to recognize as possible by listing the customer service tasks you can do in your skills section as this applicant has done.
Customer Service Associate Resume Template
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Customer Service Associate Resume Sample
A customer service associate ensures that a customer’s experience is as smooth and enjoyable as possible. You will need to be friendly and helpful. Your tasks will include handling any customer queries or problems and providing solutions to any issues they may have. You will also be in charge of keeping a good record of customer interactions and relaying any customer issues to your superiors.
Soft skills you must possess include excellent communication, excellent problem-solving skills, and an inviting and calm demeanor. Take a look at this successful customer service associate's resume.
Tips to help you write your Customer Service Associate resume in 2023
Include any customer-facing experience.
Customer-facing positions have a lot of overlap in terms of skills and tasks, so adding them to your resume will be useful. This applicant has included their cashier experience.
Skills For Customer Service Associate Resumes
Here are examples of popular skills from Customer Service Associate job descriptions that you can include on your resume.
- Sales
- Communication
- Phone Etiquette
- Zendesk
- Customer Service
- Contact Centers
- Teaching
- Social Media
- Customer Relationship Management (CRM)
- Customer Experience
Skills Word Cloud For Customer Service Associate Resumes
This word cloud highlights the important keywords that appear on Customer Service Associate job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.
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