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In the mental health field, case managers play a crucial role in coordinating care and support for clients with mental health issues. As the industry shifts towards a more person-centered approach, mental health case managers are in high demand. When preparing your resume for this role, it's essential to demonstrate your understanding of mental health disorders and commitment to advocating for clients' well-being.
Showcase your ability to work with interdisciplinary teams, as well as your experience in various settings such as hospitals, outpatient clinics, or community-based programs. A strong resume will highlight your skills in assessment, treatment planning, and crisis intervention, as well as your ability to connect clients with community resources.
Mental health case managers rely heavily on software programs to track client progress and manage their caseloads. Highlight your proficiency with programs like Credible, TheraNest, or Procentive, as well as any experience in using electronic health record systems.
Mental health case managers work closely with patients who have additional psychological, behavioural, or substance abuse issues. You’ll need a healthy dose of compassion and people skills in addition to an understanding of mental health support services and the ability to develop individual treatment plans. As a mental health case manager, you could work in a variety of settings including hospitals, treatment centers, rehabilitation facilities, and private homes.
Your resume should always emphasize your most relevant experience, which means focusing on previous experience as a mental health case manager or counselor, social worker, and skills like Microsoft Office and EPIC systems. Using a resume title and summary is another great way to tailor your resume and quickly highlight any particularly impressive accomplishments.
If you have non-work experience that’s relevant to mental health case management — like a master’s degree in psychology, case manager certification, or volunteer work leading city projects — that belongs on your resume just as much as your paid experience. You can include volunteer experience under your work history or in an additional section at the end of your resume.
We spoke with hiring managers who recruit Mental Health Case Managers at companies like Acadia Healthcare, UnitedHealth Group, and Solara Mental Health. They shared with us the most important things they look for in resumes for this role, and the common mistakes that cause them to reject candidates. Here are the top tips they recommend for your Mental Health Case Manager resume:
Hiring managers want to see that you have the necessary clinical skills and experience to succeed as a Mental Health Case Manager. Be sure to highlight:
Quantify your experience where possible, like 'Managed a caseload of 50+ clients with severe mental illness' or 'Conducted 15-20 clinical assessments per week'.
A resume summary for a Mental Health Case Manager is optional, but it can be a great way to provide additional context about your experience and skills that may not be immediately apparent from the rest of your resume. It's particularly useful if you're a career changer or have a diverse background that doesn't perfectly align with the role you're targeting.
However, avoid using an objective statement, as it's outdated and focuses on what you want rather than what you can offer the employer. Instead, craft a concise summary that highlights your most relevant qualifications and the value you can bring to the organization.
Your work experience section is the heart of your resume. It's where you prove to employers that you have the right experience to excel in the mental health case manager role.
In this section, we'll cover what to focus on in your work experience section, and how to make your experiences stand out to hiring managers.
When describing your job duties, use powerful action verbs that showcase your skills and accomplishments. Weak, vague phrases like these won't impress hiring managers:
Instead, use strong, specific verbs like:
Your education section proves to employers that you have the right training for the mental health case manager role. It's a critical section, especially if you're early in your career or switching industries. Here's how to write it effectively:
When writing your skills section for a mental health case manager position, you need to be strategic about the skills you choose to include. Hiring managers are looking for candidates who have the right mix of technical and interpersonal skills to succeed in this role.
In this section, we'll cover the key steps you need to follow to write a compelling skills section that will grab the attention of recruiters and showcase your qualifications for the job.
Here are examples of popular skills from Mental Health Case Manager job descriptions that you can include on your resume.
This word cloud highlights the important keywords that appear on Mental Health Case Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.
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