Highlight your claims management experience

Employers want to see that you have experience managing insurance claims. Use specific examples to show the types of claims you have handled.

Compare these two examples:

• Managed insurance claims

• Managed a caseload of 50+ auto insurance claims, including bodily injury, property damage, and total loss claims
• Oversaw claims process from initial report through settlement, reducing average claims cycle time by 20%

Expand

   Demonstrate your customer service skills

As an Insurance Claims Manager, you will interact with customers who are often stressed or upset. Highlight any customer service experience and skills.

Customer-focused insurance professional with 5+ years of experience resolving complex claims and improving customer satisfaction scores by 15%.

Use examples like:

• Handled customer complaints and escalations, resolving 90% without further incident
• Trained and mentored team of 10 claims representatives on customer service best practices

   Show your industry knowledge

Employers want to see that you understand the insurance industry and relevant regulations. Mention any industry-specific training, certifications or skills.

For example:

• Licensed Insurance Adjuster in California and Texas
• Completed NAIC Fraud Training and AIC 30 General Adjuster Certification
• Proficient in Xactimate estimating software

Avoid generic statements like:

• Knowledge of insurance
• Good with technology

   Quantify your impact

Use numbers and metrics to show the impact you made in previous roles. This helps employers understand the scope of your experience.

Look at the difference between:

• Managed team of claims representatives
• Improved claims processing time

And:

• Led team of 15 claims representatives handling 1000+ claims annually
• Implemented new claims management system, reducing processing time by 25%

   Tailor your resume to the job

Customize your resume to the specific Insurance Claims Manager job you are applying for. Look at the job description and emphasize the skills and experience they are looking for.

For example, if the job description says:

Seeking Insurance Claims Manager with experience in workers compensation claims and knowledge of California regulations.

You could include:

• 5+ years managing workers compensation claims in California
• Deep knowledge of California Labor Code and workers comp regulations
• Recovered $500K+ in workers comp subrogation annually

   Include relevant soft skills

In addition to technical claims handling skills, Insurance Claims Managers need strong soft skills. Look for ways to highlight skills like:

• Communication
• Negotiation
• Attention to detail
• Time management

You can demonstrate these through your accomplishments. For example:

• Negotiated fair settlements on high exposure injury claims, saving the company $250K+ annually
• Wrote clear, detailed claims reports for management, ensuring proper reserves were set

Avoid just listing soft skills without supporting examples.