As the pulse of client relationships in any business rests in the hands of an Account Manager, your CV should tell a story of diligent customer service, sharp business acumen, and impressive numbers to match. The Account Manager role is a busy juggling act, managing the demands of clients while working to drive their business towards profitable growth. As a hiring manager assessing the abilities of an Account Manager candidate, we look for evidence of problem-solving skills, superb interpersonal skills, and an eagle-eye for strategic opportunities.
In terms of career pathways, many Account Managers evolve from sales or customer service roles, their potent blend of technical knowledge and human warmth propelling them up the ladder. An interesting trend we anticipate in 2024 is a stronger focus on digital skills, as relationships continue to shift online. An Account Manager adept in the digital sphere has a clear edge.
Moving forward, let's clear up some confusion over CVs and resumes. Call it a CV in the UK, Europe, or Australia. In the US, it’s known as a resume. They are absolutely the same thing, just different names. In this industry, whether you call it a CV or a resume, aim for a crisp, concise 1-2 pages that spotlight your most potent attributes. The "longer CVs" story is only true for academia or research roles with a heavy publication focus.
In the coming sections, we'll spotlight CV templates that are winning game in 2024, pinpoint key skills every Account Manager CV should show off, and much more. Being equipped with the right tools to express who you are and what you can bring to the table is key to securing that dream role. Stay tuned!
Jump to a template:
As an Account Manager, you're the bridge between the customer and the business, responsible for managing and growing key client relationships. Over the past few years, we've seen a shift in this role with much more emphasis on strategic thinking and data-driven decision making. So, when you're tailoring your CV, focus on demonstrating these competencies alongside your proven customer relationship and account management skills.
Companies are increasingly looking for Account Managers who not only understand their industry but are also comfortable using various software and CRM tools. Your CV should underline your tech-savviness, as well as your ability to adapt to changing market dynamics and customer needs.
As an Account Manager, you're expected to think and act strategically. Show how you've used data and insights to make informed decisions that positively impacted your previous employers' account performance. Use specific examples and measurable outcomes wherever possible.
You should list the CRM platforms and other business software you've used proficiently, outlining the ways you've leveraged these tools to manage and grow client accounts. Also, explain how you've successfully adapted to new technology or market changes in your past roles.
As an account manager, your role centers on relationship building with clients to ensure their needs are met and their expectations are exceeded. Your CV should clearly reflect your ability to build and maintain customer relationships, manage budgets, and drive sales. Given the recent shift towards remote working, many companies are also looking for account managers who can thrive in a virtual environment. It is also important to understand that the role of the account manager has evolved over the years to being more data-driven, so showing that you can analyze customer trends and data is essential.
The role of an account manager is increasingly data-driven. In your CV, you should detail your experiences in using customer data to drive business decisions. This might include analysing sales trends, identifying customer preferences, and implementing data-driven strategies.
A Sales Account Manager is a unique role, often balancing negotiation, relationship management, and strategy. It’s a job that thrives on forming genuine, lasting relationships with clients - not just making a one-off sale. The industry is leaning more towards data-driven decision making, so be prepared to show you’re not averse to the numbers. When writing a CV for this role, remember these are folks who appreciate the story you’re trying to sell them. So, don't just list your tasks and achievements - connect them in a way that paints a clear picture of how you’ve grown and what you bring to the table.
As a Sales Account Manager, you’re often working on long-term accounts, not one-off sales. This means the ability to foster and maintain client relationships is key. On your CV, include specific examples of how you’ve built, grown, and managed client relationships overtime.
The world of sales is increasingly data-driven. Your CV should reflect your comfort with using data to inform strategies and measure success. Include achievements that demonstrate your ability to analyze data, identify trends, and turn insights into actions that drive sales growth.
As a sales account manager, you're the linchpin of your company — the one who nurtures key client accounts, drives revenue growth, and works strategically to deepen relationships. The world of sales is fast-paced, with an increasing focus on tech and analytics. Your CV needs to reflect this dynamism. It should showcase your agility, your ability to use sales tools and software effectively, and your grasp of data-driven strategy. But that's only part of the story. Never lose sight of the human connection you bring, because that's what makes you uniquely competent to manage and grow valuable client relationships.
Sales account management is not merely about maintaining relationships; it’s also about strategy. Show that you know how to analyze accounts, identify opportunities for growth, and devise targeted sales plans. Use concrete examples on your CV — instances where your strategic approach resulted in upselling, cross-selling, or retention success.
As an Entry Level Account Manager, you're the bridge between a company and its clients, growing and maintaining those vital business relationships. It’s a competitive field, but new trends are emerging: more employers are shifting focus from sales to service, and personal attributes are being highly valued. When crafting your CV, it's critical to communicate both your understanding of these trends and your unique qualifications for this customer-oriented role. Don't just list your past job responsibilities, instead, showcase how your personal attributes and accomplishments make you an ideal candidate.
Have a section in your CV dedicated to showcasing your negotiation and communication abilities. You can do this by using real-world examples from internships, school projects, or even extracurricular activities. Remember, you need to demonstrate that you can foster strong relationships and resolve conflicts.
No two clients or problems are the same in account management. So, on your CV, provide examples of how you have customized solutions to meet individual client needs, or how your innovative thinking has resulted in successful outcomes.
In your role as a Key Account Manager, you're the bridge between your company and its most significant clients. You're not just responsible for managing these relationships; you're also tasked with growing them. Given the recent trend of customer-centric business models, Key Account Managers are now in the spotlight more than ever. When creating your CV for this role, remember that it's not just about listing your experiences. It's about showcasing your ability to build and maintain profitable long-term relationships with your key clients.
The CV is more than a document; it's your first opportunity to demonstrate your value to potential employers. Reflect on times when you've gone the extra mile to ensure client satisfaction or when you've identified opportunities that led to increased revenue. It's crucial to highlight your strategic thinking, communication skills, and ability to understand your clients' needs at a profound level.
Key Account Managers need to think strategically about client relationships. Make sure to include instances where you've strategically identified growth opportunities with clients or when you've successfully negotiated contracts that resulted in financial gain for the company.
As a Key Account Manager, your role primarily involves maintaining and developing relationships with a business’s most important clients. It's a task that requires strategic thinking, a good dose of empathy, and a knack for negotiation. Lately, companies are shifting towards more data-driven account management methods, so any knowledge of CRM systems or data analysis tools will give you an edge. When preparing your CV, remember this isn't about just listing your skills and experiences. It's about telling a compelling story of how you've used those skills to create real impact for your previous employers.
In the last few years, there's been a shift from merely managing key accounts to actively growing them. So, companies aren't just looking for maintainers; they want growers. An impressive CV, therefore, should showcase your ability to expand business relationships over time. Providing measurable results from your previous roles such as increased customer retention, upselling or cross-selling successes could help you stand out from the rest.
As a Key Account Manager, you're expected to analyze customer data to make informed business decisions. If you've worked with CRM software or other data analysis tools, be sure to mention these on your CV. Companies are eager to hire candidates who can navigate this digital terrain.
In the world of Senior Account Management, you're not just selling a product or service; you're also responsible for nurturing and maintaining relationships with top-tier clients. A CV for a Senior Account Manager requires showcasing not only your sales abilities but also your interpersonal and relationship management skills. As the business landscape is becoming more digital, companies look for individuals who can leverage technology and data to make informed decisions. Before you start writing, remember that your CV is a storytelling tool that shows your journey and success in account management.
The world of account management has evolved significantly with the advent of CRM tools and data analytics. Showing your expertise in using CRM systems, interpreting data, and making informed decisions will demonstrate you're adept at using technology for account management.
You should dive into your experience with strategic account planning. This demonstrates your ability to analyze client needs, identify solutions, and drive growth. Use specific examples where your planning led to increased sales or improved client relationships.
As a Senior Account Manager, you're a bridge between your company and its clients. It's a role where you'll be expected to build and maintain strong relationships, ensuring customer satisfaction and identifying opportunities for growth. In recent years, this role has evolved with an increasing emphasis on data analysis and strategic planning. Your CV should reflect this shift. It should showcase your ability to interpret data, and your strategic thinking capabilities alongside your relationship management skills. It's also crucial that you demonstrate an understanding of your industry's current climate and the challenges it presents.
In our fast-paced, digitally-driven world, a Senior Account Manager needs to show adaptability and a willingness to embrace technology. Companies are looking for candidates who can leverage digital tools to maximize account potential. Your CV should make it clear that you're comfortable with technology and capable of using it to drive results. Make sure to mention any specific software or digital platforms you've used to manage and grow accounts.
As a Senior Account Manager, you're expected to play a major role in strategic planning. Detail any experience you have with strategic plan development and execution. Use specific examples that demonstrate your ability to identify growth opportunities and implement strategies to capitalize on them.
Crafting a CV for an Inside Sales Account Manager role is all about showing how you've mastered the balance between customer relationship management and the art of closing deals. This profession is seeing a shift as companies embrace more digital tools for sales, which require unique acumen and skillsets. Your CV should demonstrate how you've adapted to these changes and thrived in this new sales environment. The most successful CVs illustrate a track record of hitting sales targets, as well as building strong relationships with key accounts. Additionally, your technological proficiency and ability to navigate CRM tools should also shine through in your CV.
In inside sales, efficiency is key, and being adept with Customer Relations Management (CRM) tools can make a significant difference. Mention the specific CRM tools you've used in past roles, and any significant outcomes or improvements you've achieved using them.
As a Technical Account Manager, your role serves as the bridge between the technical team and the clients. Don't mistake it as a purely technical role. It's all about managing relationships, and understanding and explaining the technicalities of your organization's products or services. Crafting a CV for such a role needs to reflect this unique blend of skills. Recent trends show companies are seeking individuals who show a profusion of soft skills along with their tech prowess. Communication skills, persuasion, and problem-solving abilities should be at the forefront of your CV, along with your understanding of pertinent technology.
In writing a CV for a Technical Account Manager role, remember that hiring managers are often looking for evidence of successfully managing accounts, showing client satisfaction, and demonstrable technical knowledge. The CV should not only shine a light on your tech skills, but also your ability to nurture client relationships while translating tech jargon into an easy-to-understand language for clients.
As a Technical Account Manager, you are the middleman between clients and the technical team. Your CV should reflect your ability to communicate complex technical terms in a simpler, more understandable way to clients. Use specific examples from your previous roles to demonstrate this.
Hiring managers for Technical Account Manager roles want to see you have a strong technical background. You should list the specific technologies and tools you’re proficient in, and how you’ve used them to solve problems or deliver results in the past.
A Technical Account Manager (TAM) role is the perfect blend of technical expertise and relationship management. With the increasing complexity of technology products, companies value employees who can both understand the technical side and foster client relations. A CV for this role should balance both aspects. As more companies outsource their tech, there is a growing trend towards TAMs understanding diverse tech ecosystems. Moreover, with remote work being normalized, TAMs who can manage relationships virtually are highly sought after.
When crafting your CV, remember that your reader needs to understand your technical skills and your customer relationship abilities. As a TAM, you'll likely have direct client interaction, so your CV should reflect your communication and problem-solving skills in addition to your technical knowledge.
TAMs often need to understand a wide range of technologies. Mention specific technical qualifications, such as certificates or courses, to demonstrate your technical proficiency. Use bullet points to succinctly illustrate your experience with specific systems or software.
In this role, you'll be the bridge between your company and its clients. Use your CV to communicate how you've improved customer satisfaction or resolved complex issues in previous roles. Include quantifiable achievements, such as numbers or percentages, to tangibly demonstrate your success.
As a National Account Manager, you'll often work as a liaison between clients and your employer, managing relationships for the long term. In the fast-evolving corporate landscape, this role calls for the ability to adapt quickly to market changes and have a strong client-centric focus. When crafting your CV, remember to showcase your proficiency in developing strategic relationships and your understanding of market trends. But it's not just about dry numbers and performance metrics. Your CV should paint a vivid picture of your ability to build and maintain relationships, turning clients into long-term partners.
In your CV, offer examples of how you've grown accounts in previous roles. Was there a key client you were able to increase business with? How did you do it? This information demonstrates your sales abilities, as well as your strategic and analytical skills.
You need to show potential employers that you can adapt to changes and overcome challenges. Share a situation where you had to adjust your strategy based on new market trends or unexpected changes in a client's business, and detail the outcome.
In today's ever-changing insurance landscape, an Insurance Account Manager plays a crucial role in liaising between customers and insurance carriers. It's a balancing act of working with complex regulations and providing exceptional customer service. With the rise of digital platforms, many companies are looking for professionals with both traditional insurance knowledge and tech-savviness. When crafting your CV for this role, remember that you need to showcase both your analytical skills and your communication prowess.
Your CV should convey your ability to manage multiple tasks and relationships. With increasing automation in the insurance industry, the importance of soft skills can't be overstated. Your CV should reflect your interpersonal skills and ability to manage customer relationships amidst the digitization trend.
Nowadays, an Insurance Account Manager needs to be tech-savvy. Make sure to list any specific software or digital platforms you've worked with in the insurance industry. Include any instances where you have leveraged technology to improve customer service or business operations.
As a Marketing Account Manager, you can view your role as a bridge, connecting your organization's products or services with the needs and wants of client accounts. Your CV will tell the story of how well you've done this in the past, and how you can do it in the future. Take note that the marketing sector, just like any other, is always evolving with new trends. For example, in recent years there's been a shift towards data-driven decisions and digital marketing strategies. So, when crafting your CV, think about how you've adapted to these changes and used them to deliver results.
In your roles and accomplishments section, detail out instances where you've successfully built and maintained client relationships. This can include resolving conflicts, retaining key accounts, or expanding business from existing clients. Demonstrate your interpersonal and communication skills, critical for a Marketing Account Manager.
Show your command over digital platforms and your ability to analyze data to make marketing decisions. Maybe you've overseen a social media campaign that improved engagement or used analytics tools to fine-tune targeting. Your CV should reflect that you're digitally savvy and comfortable with numbers – both are now crucial skills in marketing.
As a hiring manager, it's always an interesting task to sift through CVs for a Marketing Account Manager role. These individuals are the bridge between the company and its clients, requiring a unique blend of people skills and commercial awareness. The prominence of digital marketing has significantly changed the landscape for this role. Mastery of digital marketing strategies is no longer a “nice to have,” but a vital requirement. When writing your CV, remember it’s your golden ticket to sell yourself and showcase your expertise in managing client relationships and delivering effective marketing campaigns.
In the last few years, there has been a shift towards data-driven decision making in marketing. Companies are looking for Account Managers who can not only manage relationships but also analyze campaign performance and make data-driven recommendations. Your CV should reflect your ability to perform these functions, alongside your traditional account management skills.
In your CV, it's crucial to quantify your successes as a Marketing Account Manager. Instead of simply saying you managed successful campaigns, specify the increase in sales, customer engagement, or return on investment. This shows potential employers you can deliver tangible results.
With the shift towards digital, demonstrating your proficiency in digital marketing is key. For example, mentioning your experience with SEO, social media campaigns, and email marketing will make you a more attractive candidate.
Being a Strategic Account Manager is an exciting role where you get to shape the future of a company. It's your job to build and maintain those all-important relationships with key clients. Nowadays, this role is increasingly digitally driven with virtual meetings replacing face-to-face interactions, and use of innovative tech tools for analysis and communication. When crafting your CV, recognize that hiring managers are not just looking for previous experience but proof of adaptability, relationship-building skills, and commercial awareness. Remember, your CV isn't just a rundown of your career—it's a narrative that showcases you as the perfect fit for this role.
As a Strategic Account Manager, you’ve hopefully seen some substantial account growth. Use actual metrics on your CV to show this. For instance, indicating a 30% increase in account profitability or a 25% growth in client retention rate.
Strategic Account Managers are often expected to fully understand the industry their company operates in. So, include any industry-specific training or certifications you've achieved, or highlight major projects that have deepened your understanding of the industry.
An Enterprise Account Executive role means getting deep into the dynamics of large-scale companies, understanding their unique needs, and tailoring solutions that drive significant business value. This role isn't just about sales numbers; it's about building and nurturing long-term relationships with clients. These roles are increasingly becoming hybrid, blending the traditional business-oriented approach with a strong understanding of the tech product or service being sold.
Crafting a CV for this role requires a careful balance of emphasizing your sales prowess, business acumen, and understanding of the tech landscape. You're not just a salesperson, but a consultant, a problem-solver, and a trusted advisor. A well-crafted CV needs to highlight these aspects while giving insights about your ability to drive revenue growth for the business.
Showcasing your sales victories isn't enough; you need to focus on the strategic side of these successes. Share specific instances where you used in-depth industry knowledge and strategic thinking to navigate complex deals or turn around difficult accounts.
The art of good account management lies in knowing how to juggle. Just as you balance clients' needs, decisions, and bottom lines, your CV should mirror this knack for handling all at once. Be it stewarding customer relationships, scheduling projects, or overseeing budgets, your skills in these areas should shine in your CV.
Revamp your CV by adding keywords from the job description. It's a well-known trick to get noticed by hiring software. These magical codes are often everyday tasks or tools you use on the job. For instance, you can list 'Project Management' under Skills, or highlight it in your work history: "Led a team with project management for a key client."
Also, remember, the use of software is your secret weapon. Show off your proficiency with tools like 'Salesforce' or 'CRM systems'. You could say: "Improved customer relationships using Salesforce". By sharing these real examples, you are showcasing your hard skills on your CV. You're showcasing how you've handled the account management ball game. So, go ahead and toss your talent into the spotlight.
This word cloud highlights the important keywords that appear on Account Manager job descriptions and CVs. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.
Account managers are the link between companies and their clients. They handle the tough stuff: needs, complaints, and all the little bits in between. So, when writing their CV, they should pick action verbs that reflect this balance of strength and people skills.
Let's say, for instance, "orchestrated". This word screams leader, right? So, one might write, "Orchestrated successful customer relationships resulting in increased repeat business." Here's another one - "negotiated". It shows you're savvy with both words and numbers. So, you could say, "Negotiated five key contracts with major clients, leading to a 10% increase in annual revenue."
Every word chosen should echo what the job is about. The CV should be a story of problem-solving, leadership, and relationship-building. With the right action verbs, it's crystal clear that an account manager is no pushover - they're the bridge that keeps the company and its clients on the same page.
For more related action verbs, visit Sales Action Verbs.
For a full list of effective CV action verbs, visit Resume Action Verbs.
You should use bullet points to describe your achievements in your Account Manager CV. Here are sample bullet points to help you get started:
Developed materials for sales team to articulate value of an unique new platform; performed competitor analysis and customer calls to inform product positioning and pricing
Analyzed data from 25000 monthly active users and used outputs to guide marketing and product strategies; increased average app engagement time by 2x, decrease drop off rate by 30%, and increased shares on social media by 3x over 6 months
Mentored 10 team members to conduct consumer behavior research through focus groups and analysis of buying patterns of 1000+ consumers
Devised a pricing and branding strategy with the Strategy team to launch a new three-tier pricing model; achieved a 27% increase in profit
Determined sales effectiveness strategy for a ERP software supplier to increase sales by $10M over three years
For more sample bullet points and details on how to write effective bullet points, see our articles on resume bullet points, how to quantify your resume and resume accomplishments.
Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.
