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The technical account manager works in tandem with an organization's sales and technical support team. This role is responsible for communicating with end customers, troubleshooting technical issues they may face, and leading new customers through onboarding and training after they purchase a product or service. Technical account managers are integral roles to ensure customers are supported in their purchasing journey, leading to increased customer satisfaction.
For this role, hiring managers will be looking for someone with a diverse skill set. Typically, the technical account manager will need a bachelor's degree in a related field such as business administration. More importantly, hiring managers will be looking for someone with a mix of sales and technical experience. To land this role, you will need a few years of experience in professional sales. Additionally, hiring managers will be looking for people who have experience explaining and implementing technology for customers. A good technical account manager will have great people skills, clear communication skills, lots of patience, and solid technical knowledge.
Having sales experience in technology or software will help you land this role. Showcasing your ability to explain complex products in an effective way to end-users will be valuable to hiring managers. Make sure to highlight any experience you have selling and implementing technology.
A technical account manager (TAM) utilizes similar skills to that of an account manager, and must likewise be adept at relationship building. However, they must also have deep technical expertise and be able to break down complicated product details into simple terms -- both before and after the sale of the product/service they are supporting. When applying for a technical account manager role, follow this template to highlight your technical accomplishments and quantify your previous experience.
Hiring managers are looking for candidates who can effectively demonstrate their technical ability and experience with maximizing customer satisfaction. When writing your technical account manager resume, focus on concrete examples where you successfully utilized your technical skills to successfully support your assigned accounts. Include metrics that are relevant to the role, such as your rate of success or contribution to revenue growth.
Read through the job description carefully and note what types of technical support the company is looking for. Focus on including such relevant experiences in your work history, especially ones where you’ve successfully fostered strong relationships and strategic accounts using your technical knowledge. Don’t forget to write out the software you used or the specific problems you solved. To further ensure that your resume stands out from the crowd, tailor your skills section according to the skills they include in the job description.
Here are examples of popular skills from Technical Account Manager job descriptions that you can include on your resume.
This word cloud highlights the important keywords that appear on Technical Account Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.
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