Claim adjusters are a central part of the investigative team in insurance. Their job is to investigate claims and investigate claimants, to ascertain if the claim has merit and how much the insurance company should give the claimant. It is a profession that requires expert interpersonal skills, strong analytical skills, and even better investigative skills.
Technology is greatly improving in this industry so we are starting to see some of the claim adjuster roles being automated. Your skills section is therefore definitely important in this position. You may find yourself working as a full-time employee of an insurance company, or you can choose to freelance as a claims adjuster. This resume guide was developed in discussion with leading recruiters and includes resume samples, effective action verbs, and skills to list, as well as unique recruiter tips for each position. Take a look.
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A claims adjuster is the person in charge of investigating an insurance claim, and determining how much the insurance company should fairly give out. This is a very stable job and there is a high demand for these professionals which is great for candidates. For this position, you may either work in-house for an insurance company or be hired as a contractor to handle a specific claim.
You will need to check the requirements for practicing as a claims adjuster in the state or country you want to work in. Some states or countries require you to be licensed, and that may mean you must take a course to earn licensing. Beyond that, recruiters will want to see a successful history in claims. Take a look at this strong resume sample.
Insurance companies want claims to be processed efficiently and they want to not give out any unnecessary money in a claim. You should therefore use metrics to indicate how efficiently you process claims, and how much money you have saved previous employers as a claims adjuster.
A claims processor makes sure they cross the t’s and dot the i’s for claims. When a claim is made, they will crosscheck the client's information to make sure it is correct, double-check their policy coverage, and do the paperwork involved in the claim.
This is a job where most professionals get training on the job rather than official training so make sure you highlight your experience well in your resume. Any customer service or administration experience would also be preferred. Take a look at this strong resume sample.
Your resume should read like someone who has been in the insurance industry for a long time. Using industry keywords throughout your resume is a great way to show that. Some useful keywords that this candidate has used include ‘disputes’, ‘claims’, and ‘caseloads’.
Recruiters will want to see your journey to the claim processor position. By showing them that you have had hands-on experience in insurance, you can show them that you are intimately knowledgeable about claims. This applicant has risen through the ranks from a claim representative position to a claim processor position.
This is the first step in your claims career. In this position, you will investigate claims, inspect damages, determine liability, and reach settlements. You will be getting a lot of on-the-job training so now is a great time to learn as much as possible.
You technically do not need more than a high school diploma to begin a career in this field but most companies prefer to see an associate's degree or more. You may also need a license depending on what state or country you are working in, so make sure you do due diligence to make sure you qualify. Here is a successful resume sample.
You may not have a lot of relevant experience to show your dedication and experience in the field. To make up for this, consider getting as many related certifications as possible. This candidate has two impressive claims-related certifications.
You may not have as much direct insurance-related experience as this candidate has. If you don't, focus on including experiences where you gained transferable skills. For this position think of including jobs that require you to investigate, deal with numbers, be analytical, or be a great communicator. Make sure your skills in these positions stand out.
Claims Analysts are key players in the insurance sector who keep operations running smoothly. They need to comb through data, assess claims, and make decisions based on their findings. Recently, there's been a growing trend of using predictive modeling and AI in this field, so having a bit of tech-savviness can give you an edge. When crafting a resume for a Claims Analyst role, showcase both your analytical skills and your ability to stay up-to-date with industry advancements.
In this digital age, hiring managers are increasingly looking for Claims Analysts who can navigate technology with ease. So, mention any relevant software you're familiar with. Given the nature of the work, you'll also need to highlight your attention to detail - making sure your resume is error-free is a great way to begin demonstrating this.
As a Claims Analyst, your main task is to evaluate insurance claims using data. Highlight your experience in data analysis, preferably using real-life examples to show how your analytical skills have led to effective results or solutions.
The insurance industry uses specific software for claim analysis. If you've gained proficiency in any of these, make sure to include them in your resume. It's an instant way to show potential employers you can hit the ground running.
Claims analysts compile and analyze claims data to find patterns or trends that can help insurance companies detect any points of vulnerability and create more effective systems. You will also be processing claims in this position and investigating claims to ascertain their validity.
Recruiters will expect to see an associate’s or bachelor’s degree on your resume but it might not be a requirement for all companies. You need to make sure you are properly licensed if it is required in your state or country and have your qualifications clearly listed. Look at this resume sample as a guide.
In this position, you will be analyzing data and also processing claims. Your skills section should speak to both functions. So include tools, techniques, and technical skills used for both functions.
Companies often use ATS filters to filter through resumes. If you are applying for this position, ensure you clearly write the position title as a header. Writing something like ‘insurance analyst’ may not be enough to get you through. Ensure you specify.
We spoke with hiring managers and recruiters at top insurance companies like State Farm, Allstate, and Progressive to gather their best tips for writing a claims adjuster resume. They've seen thousands of resumes throughout their careers and know exactly what makes a candidate stand out. The tips below will help you create a resume that showcases your relevant skills and experience, and gets you noticed by employers.
Employers want to see that you have hands-on experience managing and resolving insurance claims. Be specific about the types of claims you've handled and the results you achieved.
Avoid vague statements that don't provide concrete details:
A resume summary for a claims adjuster position is an optional section that can help provide context and highlight your most relevant qualifications. While your resume itself is already a summary of your skills and experience, a well-written summary can be useful if you're changing careers or have a lot of experience to condense. However, avoid using an objective statement, as it's outdated and focuses on what you want rather than what you can offer the employer.
When crafting your summary, focus on your claims adjuster experience, relevant skills, and key accomplishments. Tailor your language to the specific job you're applying for, and avoid repeating information that's already covered in other sections of your resume. Keep your summary concise, ideally no more than a paragraph, and steer clear of mentioning soft skills or using corporate buzzwords like "proven track record."
The work experience section is the heart of your resume. It's where you prove to hiring managers that you have the right experience to excel in the role. Let's break down each step to make your work experience section stand out.
Action verbs are useful tools to frame your experience section. They point to the tasks you have completed and the skills relevant to this position. This position requires you to show analytical and cost-saving experience. For analytical skills, some useful action verbs may include ‘investigated’, ‘assessed’, and ‘analyzed.’ Cost-saving action verbs may include ‘reduced’, and ‘improved.’
Here is a list of action verbs that we found to be particularly effective for this position.
For a full list of effective resume action verbs, visit Resume Action Verbs.
The skills section is a great place for recruiters to see what you are capable of doing at a glance so it is very important to create a thought-through and wholesome skills section. A claims adjuster needs to highlight analytical, investigative, and interpersonal skills. Including industry-standard skills in these areas may also help you bypass any ATS resume filters put in place.
We have compiled a list of skills particularly useful for this position. Feel free to add to your resume those that resonate with your skill set.
You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:
This word cloud highlights the important keywords that appear on Claims Adjuster job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.
Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.
