Highlight your relevant education and training

Many entry level claims adjuster roles require a bachelor's degree, often in business, finance, or a related field. Be sure to list your degree prominently on your resume, including the name of the institution, your major, and graduation date.

Additionally, emphasize any relevant coursework, training, or certifications you have completed, such as:

• Associate in Claims (AIC) designation from The Institutes
• Courses in insurance principles, risk management, or business law
• Completion of a claims adjuster training program with 90% score on final assessment

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   Showcase your customer service skills

Claims adjusters interact with customers daily, often in high-stress situations. Hiring managers look for candidates with strong communication, empathy, and problem-solving skills.

Instead of simply listing 'customer service' as a skill, provide concrete examples of how you have demonstrated these abilities:

• Customer service skills
• Good communicator

A more effective approach is to quantify your achievements:

• Resolved 90% of customer complaints at first point of contact
• Maintained 95%+ customer satisfaction ratings based on post-call surveys
• Handled 50+ inbound customer calls daily in fast-paced call center

   Quantify your achievements with metrics

Numbers jump off the page and quickly convey the impact you have made. When describing your work experience, internships, or projects, include hard numbers wherever possible.

Compare these two bullet points:

• Processed insurance claims
• Helped reduce department costs

With these improved versions that incorporate metrics:

• Processed 30+ insurance claims per week with 98% accuracy
• Helped reduce department costs by 15% through identifying fraudulent claims

The added details give hiring managers a much clearer picture of your capabilities.

   Tailor your skills to the job description

Every company has slightly different requirements for claims adjusters. Carefully review the job posting and adjust your resume to highlight the specific skills and keywords mentioned.

For example, if a job description states:

Required skills: Investigating insurance claims, estimating property damage, and negotiating settlements

Make sure your resume includes similar language:

• Investigated 20+ auto insurance claims per month, including property damage and bodily injury
• Negotiated fair settlements with claimants and attorneys, resulting in 25% reduction in average payout

By aligning your resume with the job requirements, you demonstrate that you are a strong fit for that particular role.

   Include non-claims experience that shows transferable skills

If you are applying for your first claims adjuster role, you may not have direct experience in the field. However, you can still showcase relevant skills gained through other work experience, internships, academic projects, or volunteer work.

For example:

• Worked as a retail sales associate, utilizing persuasive communication to achieve 150% of sales targets
• Volunteered as a student mediator, resolving 90% of peer conflicts through active listening and creative problem-solving
• Completed a senior research project on insurance fraud detection, receiving top grade in class of 30 students

By highlighting transferable skills like communication, mediation, and research, you show that you have the foundation needed to succeed as a claims adjuster, even without direct experience.

   Emphasize your technical capabilities

Claims adjusters increasingly rely on technology to do their jobs effectively. Many employers seek candidates who are comfortable with industry-specific software and tools.

On your resume, list your proficiency with relevant programs, such as:

• Claims management software (e.g. Xactimate, ClaimCenter)
• Data analysis tools (e.g. Excel, SQL)
• Estimating systems (e.g. CCC ONE, Mitchell)

If you have completed training or earned certifications in any of these programs, be sure to note that as well. For example:

Completed 40-hour Xactimate Level 1 & 2 Certification, earning top score in class

By emphasizing your technical skills, you position yourself as a claims adjuster who can hit the ground running with minimal additional training.