Claims Adjuster

Claims Adjuster Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Claims Adjuster job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Insurance
  • Claims Management
  • Claims Handling
  • General Insurance
  • Property & Casualty Insurance
  • Liability
  • Claim Investigation
  • Commercial Insurance
  • Insurance Claims
  • Casualty Insurance
  • Legal Liability
  • Subrogation
  • Property Damage
  • Professional Liability
  • Underwriting
  • Auto Claims
  • Claims Resolution
  • Risk Management
  • Property Claims
  • Reinsurance
  • Insurance Law
  • Casualty Claims
  •   Show full list

Resume Skills: Claims Systems

  • Xactimate
  • SAS
  • ClaimCenter
  • ClaimsConnect
  • Virtual Claims Adjuster
  • Guidewire ClaimsCenter
  • TEAM-UP Download
  • Claims Connect
  • ClaimMaster
  • Claritysoft CRM
  • AgencyBloc
  • Bill4Time
  • Clio Manage
  • MIS Claims
  • ISPI (Insurance Service Process Interface)
  • Simsol
  • CCS
  • XactAnalysis
  • ClaimXperience
  • ContentsTrack
  • RESTORADOC
  • Guidewire ClaimCenter
  • CMS
  • ICMS

Resume Skills: Insurance Software

  • Xactimate
  • SAS
  • ClaimCenter
  • ClaimsConnect
  • Virtual Claims Adjuster
  • Guidewire ClaimsCenter
  • TEAM-UP Download
  • Claims Connect
  • ClaimMaster
  • Claritysoft CRM
  • AgencyBloc
  • Bill4Time
  • Clio Manage
  • MIS Claims
  • ISPI (Insurance Service Process Interface)
  • Simsol
  • CCS
  • Microsoft Office Suite
  • Guidewire ClaimCenter
  • Claims Manager
  • Mitchell
  • Snapsheet
  • Salesforce
  • Guidewire
  • Applied Epic
  • PolicyCenter

Resume Skills: Data Analysis Tools

  • Microsoft Excel
  • Google Sheets
  • SQL
  • Excel
  • SAS
  • Python
  • Tableau
  • Adobe Analytics
  • Google Analytics

Resume Skills: Insurance

  • Property Law
  • Liability Law
  • Tort Law
  • Insurance Law
  • Auto Insurance Rules
  • Homeowners Insurance Policies
  • Claims Processing
  • Claims Investigation
  • Liability Assessment
  • Settlement Negotiation
  • Policy Analysis
  • Consequential Damage Evaluation
  • Fraud Detection

Resume Skills: Insurance Principles & Laws

  • Property & casualty
  • liability
  • subrogation
  • insurance fraud detection

Resume Skills: Other Technical

  • Data analysis
  • negotiation
  • MS Office proficiency
  • problem-solving

Resume Skills: Languages

  • English
  • Spanish
  • French
  • English (Fluent)
  • Spanish (Fluent)

Resume Skills: Other Software

  • Microsoft Word
  • PowerPoint
  • Outlook
  • Adobe Acrobat

Resume Skills: Claims Handling

  • Claims evaluation and investigation
  • Policy analysis
  • Damage assessments
  • Negotiations
  • Settlements
  • Arbitrations

Resume Skills: Technical

  • Microsoft Office Suite
  • Excel
  • Data Analysis
  • Reporting Tools (Crystal Reports, Tableau)
  • SQL
  • MS Office
  • SAP
  • Claims Management Systems (Guidewire, ClaimCenter)
  • Google Workspace
  • CRM Software

Resume Skills: Regulations Compliance

  • FAIR Claims Settlement Practices Regulations
  • Insurance Law
  • Regulation 64
  • Knowledge of Medicaid
  • and other state regulations

Resume Skills: Risk Assessment

  • Information Gathering
  • Strategy Development
  • Data Analysis
  • Decision Making
  • Cost Control
  • Liability Analysis

Resume Skills: Negotiation & Settlement Strategies

  • Conflict Resolution
  • Payload Analysis
  • Market Estimating
  • Cost Estimation
  • Subrogation
  • Arbitration

Resume Skills: Other

  • Contract Interpretation
  • Report Writing
  • Investigation Skills
  • Quantitative Analysis
  • Budget Forecasting
  • Compliance Management

Resume Skills: Techniques

  • Claim Investigation
  • Liability Analysis
  • Risk Assessment
  • Damage Evaluation
  • Negotiation

Resume Skills: Regulations

  • Insurance Laws & Regulations
  • HIPAA Compliance
  • State Mandates in Insurance

Resume Skills: Compliance & Regulatory Knowledge

  • CPCU (Chartered Property Casualty Underwriter)
  • CLU (Chartered Life Underwriter)

Resume Skills: Claims Handling & Adjusting

  • Damage Assessment
  • Appraisals
  • Claim Investigation
  • Settlement Negotiation
  • Fraud Detection
  • Dispute Mediation
  • Policy Review

Resume Skills: Technical Knowledge

  • MS Office Suite
  • Claims Management Software (CMS)
  • RMS (Risk Management Solutions)
  • Predictive Analysis
  • SAS Enterprise Miner
  • Tableau

Resume Skills: Regulation & Compliance

  • HIPAA
  • FDCPA
  • FCRA
  • Data Privacy Regulations
  • Insurance Laws & Regulations

Resume Skills: Regulatory Knowledge

  • HIPAA Compliance
  • Medicare/Medicaid
  • SOX Compliance
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Claims Adjuster Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Claims Adjuster Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Select a free resume example
Your Name
Casualty Claims Adjuster
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
State Farm March 2018 - Present
Senior Casualty Claims Adjuster
Implemented new protocol for faster claims resolution, leading to 35% quicker closure and higher customer satisfaction rates.
Leveraged legal liability knowledge to decrease unjustified claim pay-outs by approximately $500K annually.
Guided the adjustment of complex auto claims, culminating in a 20% reduction in outside legal fees.
Allstate June 2015 - February 2018
Casualty Claims Adjuster
Managed casualty insurance investigations, helping to decrease fraudulent claim by 27%.
Mitigated company liabilities through meticulous underwriting, saving the company an average of $200K annually.
Advanced firm’s understanding of property damage claims, aiding in the swift and accurate processing of 500+ claims yearly.
Resume Worded October 2013 - May 2015
Assistant Casualty Claims Adjuster
Supported in the application of general insurance principles to reduce company expenditure on illegitimate claims.
Aided in claims handling, maintaining positive client relations, and ensuring swift resolution of claims.
EDUCATION
Resume Worded Institute June 2015
Certified Claims Professional - Property/Casualty
Earned certificate parallel to working full-time at Allstate
Resume Worded University May 2013
Bachelor of Science in Risk Management and Insurance
Courses in Actuarial Studies
Class Ranking - Top 15%
SKILLS
Software: ClaimCenter, ISO ClaimSearch, Xactware, Applied Epic, Guidewire InsuranceSuite
Technical: Risk Assessment, Subrogation, Claims investigation, Catastrophe Response, Negotiation, Liability Determination
OTHER
Certifications: Multi-line Claims Professional (MCP) certification, Certification in Property (PROP)
Leadership: Served as a team leader for disaster response teams during Hurricane Harvey and Irma
Projects: Developed and implemented a claims training program for new employees which reduced learning curve by 40%
Your Name
Claims Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Progressive April 2018 - Present
Claims Specialist
Applied underwriting knowledge to develop complex claim strategies, resulting in a 30% increase in case resolutions.
Revamped department's handling of commercial insurance claims, leading to a decrease of 15% in client complaints.
Used insurance claims experience to coach new hires, resulting in an overall team efficiency increase of 20%.
Geico June 2015 - March 2018
Casualty Claims Adjuster
Facilitated efficient property damage claims handling by launching an innovative investigation process, decreasing time spent on each case by 30%.
Oversaw all subrogation tasks, ensuring fair and quick resolution for clients.
Mastered strategies to mitigate company exposure to liability claims, reducing losses by 30%.
Coached.com January 2013 - May 2015
Assistant Claims Adjuster
Gained expertise in underwriting and claims handling, aiding in the administration of property and casualty insurance policies.
Helped in processing auto claims for clients, contributing to team's quarterly targets completion.
EDUCATION
Resume Worded Institute April 2018
Certified Professional in Insurance and Risk Management (CPIRM)
Completed with special focus on casualty insurance and claims adjustment
Resume Worded University May 2012
Bachelor of Business Administration - Insurance & Finance
Included courses in Risk Management, Insurance Law, and Financial Planning
Graduated Cum Laude
SKILLS
Insurance Processing: Claims Adjustment, Casualty Insurance, Liability Determination, Settlement Negotiations
Software: Microsoft Office Suite, Skype, JIRA, Salesforce, Asana
Regulations: Insurance Law, Risk Management, Regulatory Compliance, Workers Compensation Laws
Communication: Conflict Resolution, Negotiation, Interpersonal Communication, Customer Support
OTHER
Certifications: Completed Insurance Law and Ethics for Adjusters course (2020).
Continued Education: Annual attendance at National Claims Professionals (NCP) Conference since 2013.
Volunteerism: Provided insurance advice and guidance to low-income families via the Financial Planning Association.
Professional Associations: Active member of American Adjuster Association since 2015.
Your Name
Insurance Claims Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com February 2018 - Present
Insurance Claims Specialist
Pioneered routine claims evaluation strategy, leading to faster identification of fraudulent claims and saving $1M annually.
Increased company’s understanding and proficiency in dealing with auto claims, resulting in a 24% uptick in customer satisfaction scores.
Leveraged deep understanding in casualty insurance for faster claims resolution.
Resume Worded July 2014 - January 2018
Casualty Claims Adjuster
Maximized claims handling procedures, leading to a 19% increase in cases resolved within a month.
Boosted accuracy and speed of liability analysis to reduce unjustified claim pay-outs.
Ensured efficient claim investigation, reducing team's work backlog by 50%.
Liberty Mutual January 2012 - June 2014
Claims Assistant
Performed critical administrative tasks relating to casualty claims, contributing to seamless case management processes.
Served as integral member of claims team, assisting in the processing of insurance claims.
EDUCATION
SKILLS
Claims Software: Guidewire ClaimsCenter, ClaimXperience, Microsoft Office Suite (Excel, Word, PowerPoint)
Industry Knowledge: Property Claims, Casualty Claims, Claims Investigations, Insurance Policy Interpretation, Negotiation
Regulatory Compliance: Fair Claims Act, HIPAA, State-specific insurance regulations
Languages: English (Native), Spanish (Intermediate)
OTHER
Certifications: Senior Claims Law Associate (SCLA) - American Educational Institute, Casualty Claim Law Associate (CCLA) - American Educational Institute
Professional Associations: Member, National Association of Insurance Adjusters and Associate Editor, NAIA Newsletter
Volunteering: Volunteer Claims Coach - American Red Cross Disaster Relief, Mentor - Resume Worded Mentorship for Aspiring Claims Adjusters
Your Name
Claims Adjuster
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2020 - Present
Senior Claims Adjuster
Supervised a team of 7 adjusters, fostering professional development and facilitating a 20% increase in claims resolutions
Streamlined claims handling process, resulting in a 30% reduction in operating costs
Developed and implemented risk management strategies, lowering the company's legal liability by 12%
Allstate Insurance June 2016 - December 2019
Claims Adjuster
Oversaw a portfolio of over 200 active property and casualty insurance claims
Reduced claim investigation times by 4 days on average through improved data collection
Boosted auto claims resolution rate by 17% by enhancing interdepartmental communication
EDUCATION
Resume Worded Academic Center January 2020
Chartered Property Casualty Underwriter (CPCU)
Specialized in Risk Management and Insurance concepts
Resume Worded University May 2016
Bachelor's Degree in Business Administration - Finance Specialization
Coursework included: Risk Management, Insurance Law and Regulations
Achievements: Scholar of Merit Award, Dean's List 2015 (Top 5%)
SKILLS
Insurance Software: Guidewire, Applied Epic, ClaimCenter, PolicyCenter
Techniques: Claim Investigation, Liability Analysis, Risk Assessment, Damage Evaluation, Negotiation
Regulations: Insurance Laws & Regulations, HIPAA Compliance, State Mandates in Insurance
OTHER
Certifications: Xactimate Level 2 Certified, Associate in Claims (AIC) - Insurance Institute of America
Awards: Allstate’s Best Claims Adjuster Award (2018), Top Performer in Customer Satisfaction (2019)
Volunteering: Charity Work at Home of the Sparrow (Assisted in fundraising campaigns), Member of local Neighborhood Watch group
Your Name
Insurance Adjuster
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com March 2019 - Present
Lead Insurance Adjuster
Directed a team of five insurance adjusters to maintain a 90% claims resolution success rate
Negotiated and finalized commercial insurance settlements, saving the company $300k annually
Improved the efficiency of the claims management process, reducing average claim handling time by 25%
Progressive Insurance August 2014 - February 2019
Insurance Adjuster
Handled an average of 100 active property damage claims per month
Spearheaded a subrogation initiative that increased recovery rates by 15%
Implemented an insurance claims tracking system that decreased processing errors by 30%
EDUCATION
Resume Worded University February 2019
Master of Business Administration - Finance
Fellowship: Insurance Excellence Scholar (Top 5% in class)
Resume Worded Academic Center July 2014
Chartered Property Casualty Underwriter (CPCU) Certification
Part-time Certification preparing for Progressive Insurance role
Successfully completed rigorous eight-part national examination in insurance
SKILLS
Insurance Claims Software: Xactimate, Guidewire ClaimsCenter, TEAM-UP Download, Claims Connect, ClaimMaster
Data Analysis Tools: Microsoft Excel (Advanced), Google Sheets (Advanced), SQL (Intermediate)
Other Software: Microsoft Word, PowerPoint, Outlook, Adobe Acrobat
OTHER
Certifications: Certified Insurance Service Representative (CISR), Certified Insurance Counselor (CIC)
Professional Development: Continuous Learning: Regularly attend industry courses and webinars to stay updated with insurance trends and regulations
Volunteering: Insurance Information Institute (Disaster Response Volunteer - Assisted victims of natural disasters in claim processes)
Leadership: Insurance Institute (Mentor - Guided newbie insurance adjusters furthering their career)
Your Name
Liability Adjuster
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded February 2021 - Present
Senior Liability Adjuster
Managed and resolved high complexity insurance claims involving legal liability to the tune of $500K+ annually
Revised property claims handling process, leading to 10% reduction in claim costs
Reduced claim resolution time by 2 weeks on average by implementing automated tracking software
Geico Insurance April 2017 - January 2021
Liability Adjuster
Managed up to 50 active casualty insurance claims concurrently
Spearheaded a successful initiative to streamline claim investigation, decrease processing time by 20%
Negotiated settlement of a complex $200K claim within policy limits, preventing a potential lawsuit
EDUCATION
Resume Worded Academic Center February 2017
Certificate in Claims Management
Focused on advanced methods in claims processing and insurance law.
Resume Worded University May 2016
Bachelor of Business Administration - Insurance and Risk Management
Courses included: Advanced Risk Management, Property and Liability Insurance.
Awards: Dean's List, 2016 (Top 10%)
SKILLS
Claims Systems: Guidewire ClaimCenter, CMS, ClaimXperience, ICMS
Technical Skills: Microsoft Office Suite (Proficient), Excel (Advanced), Data Analysis, Reporting Tools (Crystal Reports, Tableau), SQL (Intermediate)
Insurance Knowledge: Liability Assessment, Consequential Damage Evaluation, Fraud Detection, Claims Investigation
Regulations Compliance: FAIR Claims Settlement Practices Regulations, Insurance Law, Regulation 64, Knowledge of Medicaid, and other state regulations
OTHER
Certifications: Certified Property Claims Adjuster (2021), Certified Liability Claims Adjuster (2019)
Professional Development: Insurance Law Seminar (2021), Advanced Claims Handling Workshop (2019)
Volunteering: Mentoring at local high schools about Careers in Insurance (2020-Present)
Memberships: Member of the Claims and Litigation Management Alliance
Your Name
Property Claims Adjuster
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded May 2019 - Present
Senior Property Claims Adjuster
Managed a cohesive team of 7 adjusters, improving claims resolution efficiency by 30% for the Property & Casualty Insurance sector
Implemented Adjusters strategies, reducing Claim Investigation timeline by 20%
Led negotiations in high-value Subrogation cases, recovering $1.8M in 2020
Enhanced General Insurance claims handling procedures, ensuring swift resolution and 15% increased customer satisfaction
Used Xactimate to accurately estimate property damage, improving underwriting accuracy by 25%
Farmers Insurance January 2016 - April 2019
Property Claims Adjuster
Decreased Average Claims Handling time by 18% through streamlined processes
Effectively coordinated investigations for residential and commercial insurance claims
Negotiated and resolved over $900K in claims annually
Secured 98% successful resolution rate in Auto claim cases
Coached.com July 2013 - December 2015
Claims Associate
Assisted in managing high volume of Catastrophe Insurance claims, notably during 2015 Arizona hailstorms
Improved team efficiency in Insurance Adjusting by 12% through targeted training
Investigated liability claims and accurately documented findings, halving incidence of errors
EDUCATION
Resume Worded University July 2015
Master of Business Administration (MBA) - Emphasis in Insurance
Focus: Risk Management Strategies, Property and Casualty Insurance
Awards: Dean's List 2015 (Top 5%)
Resume Worded Academic Center June 2013
Certified Property Claims Adjuster
Fulfilled while holding a position as a Claims Associate, allowing for immediate practical application
SKILLS
OTHER
Certifications: Chartered Property Casualty Underwriter (CPCU), Senior Claim Law Associate (SCLA), Property Technical Certification (PTC)
Continuing Education: Completed 10+ continuing education courses directly relevant to claims adjusting to stay up-to-date on industry standards and laws
Volunteering: Farmers Insurance Emergency Response Unit 2016-2019: Assisted customers with expedited claims processing during severe weather events
Awards: Received company-wide 'Go-Getter Award' at Resume Worded in 2020 for dedication to exceeding client satisfaction goals
Your Name
Insurance Adjuster
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com March 2018 - Present
Senior Insurance Adjuster
Managed complex Liability claims, resulting in 22% reduction in litigation cases
Implemented technology-based solutions to streamline claim handling, saving an average of 13 hours weekly
Resistance leader in claims management, handling over $2M in claims annually
Increased Claims Resolution accuracy by 15% via detailed Claim Investigations
Processed Commercial Insurance claims 20% faster through strategic resource allocation
State Farm May 2014 - February 2018
Insurance Adjuster
Successfully handled over 300 Property & Casualty Insurance cases annually
Negotiated $1.2M in Subrogation claims with 95% success rate
Used Catastrophe Insurance knowledge to effectively navigate disaster-related claims
Resume Worded January 2012 - April 2014
Claims Trainee
Reduced Claims Resolution timelines by 18% through efficient documentation
Supported the team in processing a high volume of Auto Claims
Improved team efficiency by 10% in the Claims Handling process
EDUCATION
Resume Worded University January 2012 - December 2014
Master of Business Administration - Insurance Management
Completed degree part-time while working full-time at State Farm
Resume Worded Institute August 2007 - May 2011
Bachelor of Science - Risk Management & Insurance
Specialization in Property and Casualty Insurance
Dean's List 2010 (Top 10%)
SKILLS
Insurance Software: Xactimate, Guidewire ClaimsCenter, Microsoft Suite (Excel, Word, PowerPoint), QuickBooks
Insurance Knowledge: Claims Management, Property & Casualty Insurance, Risk Assessment, Insurance Adjusting, Loss Assessment, Liability Determination
Certifications: Certified Claims Adjuster, Certified Property and Casualty Underwriter
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Chartered Insurance Professional Certification (2017), Certified Property and Casualty Underwriter (2015)
Leadership & Volunteering: Insurance Professionals Association (Board Member), State Farm Community Outreach (Volunteer)
Professional Associations: Member of the Insurance Institute of America, Member of the National Association of Insurance Adjusters
Your Name
Claims Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded June 2017 - Present
Claims Manager
Led the General Insurance Claims Handling team of 10, improving overall process efficiency by 25%
Managed annual budget of $3.5M and handled claims worth over $8M
Reduced Claim Investigation cycle by 15% using strategic approaches
Developed and implemented a unique Claims Resolution strategy, reducing customer grievances by 30%
Successfully recovered $2M through successful negotiations in Subrogation cases
Allstate February 2013 - May 2017
Senior Claims Specialist
Reduced Claims Handling cycle by 17% through efficient processes
Negotiated over $1.5M in Liability claims annually
Spearheaded team in managing Catastrophe Insurance claims during the 2014 Michigan flash floods
Coached.com July 2009 - January 2013
Claims Adjuster
Reduced Claims Resolution timeframes by 20% through efficient documentation and follow-ups
Handled Property Damage estimation using Xactimate, increasing accuracy by 10%
Successfully processed average of 200 Auto Claims annually
EDUCATION
Resume Worded University May 2009
Master's in Business Administration - Risk Management
Graduated with Honors
Resume Worded Academic Center June 2007
Bachelor of Science - Accounting
Elected as Class Treasurer
Dean's List (Top 10%)
SKILLS
Insurance Software: Guidewire, Applied EPIC, ClaimCenter, ClaimXperience, SIMS Claims, RiskConsole
Regulatory Compliance: Sarbanes-Oxley, Dodd Frank Act, Fair Claims Settlement Practices Regulations, Unfair Practices Act
Accounting: QuickBooks, Oracle Financials, SAP, GAAP, Financial Reporting
Data Analysis: SQL, Excel (Advanced), Tableau, Google Data Studio, SPSS
OTHER
Certifications: Chartered Property Casualty Underwriter (CPCU), Certified Claims Professional (CCP)
Awards & Recognitions: Allstate's High Performer Award (2016), Coached.com's Spotlight Award (2012)
Leadership & Volunteering: Board Member, Insurance Professional Association, Mentoring New Hires Program at Resume Worded, Volunteered at Local Community Shelter
Continual Professional Development: Attended National Insurance Conference (2018, 2019), Completed 3 Coursera Courses on Leadership and Management
Your Name
Automotive Claims Adjuster
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2022 - Present
Senior Automotive Claims Adjuster
Spearheaded a team of 10 claims adjusters, effectively reducing claims-handling time by 15% without affecting quality of service.
Pioneered a streamlined auto claims process, increasing efficiency by 20% and improving customer service experience.
Implemented CCC Pathways software in claim investigations, reducing error margins and boosting accuracy by 25%.
Negotiated and settled high-value property damage claims, saving the company around $2M annually.
Significantly improved claims resolution rate by 30% through efficient management and up-to-date knowledge of auto insurance policies and regulations.
Coached.com June 2018 - December 2021
Automotive Claims Adjuster
Resolved commercial auto insurance claims resulting in 10% decrease in caseload backlog.
Achieved 98% customer satisfaction rating due to intelligent handling of casualty insurance claims.
Conducted liability analysis and estimate approvals on over 500 claims annually, resulting in accurate and fast settlements.
Operated within the premise of property & casualty insurance policies to swiftly settle claims.
Allstate Insurance January 2015 - May 2018
Claims Examiner
Executed prompt and effective delivery of claim settlements while managing over 50 cases weekly.
Worked within guidelines of commercial insurance, resulting in 15% increase in client retention.
Expedited a faster subrogation process leading to a 20% increase in recoverable expenses.
EDUCATION
Resume Worded University Jan 2022
Master of Business Administration - Insurance Management
Specialized Coursework: Insurance Risk Management, Claims Processing and Negotiation
Resume Worded Academic Center Oct 2017
Certified Automotive Claim Professional (CACP)
Obtained specialty designation for automotive claims handling and management
Completed courses in: Collision Damage Estimating, Insurance Law, Automotive Systems
SKILLS
Insurance software: Guidewire ClaimCenter, CodeOne, ClaimsXpress, ISO ClaimSearch, CCC ONE Total Repair Platform
Technical: MS Office Suite, Database Management, Project Management, SQL, Data Analytics
Automotive: Damage estimation, Vehicle systems knowledge, Automotive repair, Blueprint reading
Languages: English (native), Spanish (fluent)
OTHER
Certifications: Auto Estimatics Certification - I-CAR (2023)
Awards: Claims Employee of the Year - Resume Worded (2022), Excellence in Service Award - Coached.com (2020)
Volunteering: Automotive Mentor - Resume Worded Youth Workshop (2019-present), Volunteer Assessor - Local High School Automotive Repair Competitions (2016-present)
Professional Development: Continuous Improvement Workshops - Lean Six Sigma
Your Name
Claims Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded March 2023 - Present
Senior Claims Manager
Directed a high-performance auto claims team, surpassing service level agreements and increasing customer satisfaction by 30%.
Oversaw the processing of insurance claims, identifying and rectifying process inefficiencies, leading to annual savings of $1.5M.
Instituted rigorous claim investigation methodologies, increasing accuracy and reducing fraudulent claims by 20%.
Enhanced claims resolution strategies, improving overall operational efficiency by 25%.
Implemented best practices in the realm of property damage and liability insurance leading to a more streamlined department.
Coached.com April 2020 - March 2023
Claims Manager
Managed a portfolio of claims, reducing open claims by 20% through efficient processing.
Boosted estimate approval accuracy by 25% using CCC Pathways software, leading to significant cost savings.
Spearheaded a developmental program leading to a 15% increase in team efficiency.
Scaled up the rates of successful subrogation by 35%.
GEICO January 2018 - March 2020
Claims Advisor
Provided policyholders with prompt and accurate claims service, earning a 98% satisfaction rating.
Managed general insurance claims leading to a 10% increase in retained clients.
Utilized my strong understanding of insurance adjusting to settle critical claims swiftly and accurately.
EDUCATION
Resume Worded University July 2019
Master of Business Administration (MBA) - Insurance Management
Graduated with Distinction for Thesis on Modern Insurance Claims Management Strategies
Resume Worded Institute December 2017
Certification in Insurance Claims Management
Certification Course completed Part-time while working at GEICO
SKILLS
Insurance Claims Management: Claims Adjusting, Property Claims, Casualty Claims, Liability Analysis, Coverage Analysis, Fraud Detection
Technical & Software: Microsoft Office Suite (Expert), Claims Management Software (CCMS, Xactimate), Data Analysis (Basic SQL)
Regulations & Standards: HIPAA, GDPR, SOX, Fair Claim Settlement Practices, Insurance Contracts
OTHER
Certifications: Licensed Insurance Adjuster (2020), Certified Professional in Claims Handling (2018)
Professional Associations & Membership: Member, National Association of Professional Insurance Claim Handlers (2021-present)
Volunteering: Insurance Education Advocate, Insurance Literacy Campaign (2018-present)
Leadership: Chair, Statewide Claims Management Conference (2022)
Your Name
Insurance Claims Handler
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded August 2022 – Present
Senior Insurance Claims Handler
Applied in-depth knowledge of insurance policies to handle over 500 complex claims annually with a 98% satisfaction rate.
Implemented a strategic approach to claim investigations, reducing fraudulent claims by 15%.
Utilized CCC Pathways software to automate and streamline claim processes, increasing efficiency by 30%.
Settled high-value insurance claims within 72 hours, earning a 99% approval rating.
Handled a diverse range of claims including property & casualty, commercial, and casualty insurance leading to a comprehensive service delivery.
Coached.com June 2020 – July 2022
Insurance Claims Handler
Handled over 200 auto claims weekly, maintaining a customer satisfaction rate of over 95%.
Simplified claims resolution process, reducing the average processing time by 30% per claim.
Managed all claim-related documentation thoroughly and accurately facilitating smoother client experiences.
Progressive Insurance January 2017 – May 2020
Insurance Agent
Negotiated and coordinated prompt and fair settlements for over 50 claims on a weekly basis.
Liaised with policyholders and claimants to expedite claims resolution, improving client satisfaction by 20%.
Increased client retention rate by 15% through tailored general insurance policy suggestions based on needs.
EDUCATION
SKILLS
Insurance Tools: CPS Claims, ClaimCenter, MSB IntegriClaim, Xactimate, Claims Connect, Virtual Claims Adjuster
Software Proficiency: Microsoft Office Suite, CRM Systems, Microsoft Access, SQL, SAP, Tableau
Regulations: HIPAA, SOX, SEC Regulations, FDIC Regulations, Fair Claims Practices
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Chartered Insurance Professional (CIP), Insurance Institute of America - Associate in Claims (AIC)
Leadership & Volunteering: Volunteer Coach, Junior Achievement USA (2018 – Present), Board Member, Local Community Insurance Organization (2016 – Present)
Professional Development: Regular attendee, Annual Insurance Industry Summit (2014-Present), Member, Insurance Professionals Association
Projects: Developed an Internal Claims Training Program at Resume Worded to enhance the skills of junior staff.
Your Name
Property Adjuster
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com September 2019 - Present
Senior Property Adjuster
Boosted claim resolution efficiency by 30% by leveraging knowledge of claims management and claim investigation procedures
Implemented catastrophe insurance procedures, enhancing the claims resolution rate by 20%
Devised strategies using Xactimate software, boosting the rate of property damage assessment by 15%
Reduced fraudulent property claims by 25% through rigorous insurance adjusting practices and procedures
Enhanced client satisfaction by 15% by resolving claims within the stipulated time frame, employing effective claims handling techniques
Allstate Insurance June 2016 - August 2019
Property Adjuster
Improved speed of claims resolution by 18% by utilizing knowledge of insurance claims process and general insurance principles
Decreased legal liability cases by 20% by ensuring compliance to all rules during property & casualty insurance handling
Facilitated training for entry-level adjusters, contributing to a decrease in claims handling errors by 15%
Resume Worded May 2014 - May 2016
Junior Property Adjuster
Managed subrogation cases with accuracy, reducing company losses by $500K over two years
Effectively managed $1M in property claims, supporting the successful adjustment of over 500 claims
EDUCATION
Resume Worded University April 2014
Master's Degree in Risk Management and Insurance
Specialization in Property and Casualty Insurance
Resume Worded Academic Center June 2010
Certification in Construction Technology
Part-time study concurrent with Full-time Employment
SKILLS
Adjusting Software: Xactimate, Symbility, SIMSOL, PowerClaim
Field Skills: Damage Assessment, Cost Estimation, Policy Interpretation, Settlement Negotiations
Industry Knowledge: Construction Processes, Property & Casualty Insurance, Risk Management
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Certifications: Certified Property Claim Services Adjuster, Certified Building Damage Estimator
Awards: Adjuster of the Year, Allstate Insurance (2018), Top Performer, Resume Worded (2015)
Continued Education: Attended Annual Insurance Adjuster Conference, 2014-2020
Volunteering: Tutor, Financial Cycle of Insurance Coverage, Resume Worded University, 2017-Present
Your Name
Claims Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded October 2018 - Present
Claims Specialist
Managed annual claims operations of $4M, improving claim resolution rate by 18%
Directed installation of Xactimate, increasing property damage assessment accuracy by 20%
Designed efficient claim investigation practices leading to a decrease in fraudulent cases by 16%
Implemented claims management strategies to save the company $200k annually through the reduction of erroneous claim filings
Conducted robust training, contributing to a 10% improvement in the accuracy of claims handling by junior adjusters
Coached.com April 2015 - September 2018
Property & Casualty Claims Adjuster
Managed $2M in property & casualty insurance claims annually, improving claim resolution rate by 13%
Mitigated legal liability risks by ensuring strict adherence to insurance policies, resulting in a reduction of liability cases by 15%
Initiated the use of robust claim investigation methods, leading to a 10% rise in resolved cases
Farmers Insurance Group February 2013 - March 2015
Claims Assistant
Contributed to claims resolution, handling 300+ cases annually with 95% successful adjustment
Implemented effective casualty insurance procedures, leading to a decrease in unpaid claims by 10%
EDUCATION
Resume Worded Institute March 2015
Certification Property & Casualty Adjuster
Passed on first attempt, understanding principles of property and casualty insurance
Resume Worded University December 2012
Bachelor of Arts - Business Administration
Specialization in Insurance
Honorable Mention - Capstone Project on risk management and mitigation
SKILLS
Insurance Software: Guidewire ClaimsCenter, Applix, Xactimate, ClaimXperience
Industry Knowledge: Property & Casualty Insurance, Risk Assessment, Policy Analysis, Claims Investigations, Fraud Detection
Data Analysis Tools: Microsoft Excel, Tableau, SQL, SPSS, Google Analytics
Communication: Written Communication (Advanced), Verbal Communication (Advanced)
OTHER
Certifications: Certified Claims Professional (CCP) - The Institutes
Awards: Top Performer Award, Coached.com (2017, 2018)
Volunteering: Financial Advisor, Local Non-profit Organization (2015 - 2018)
Professional Development: Attended Annual Claims Conference (2015 - 2019)
Your Name
Insurance Adjuster
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com January 2017 - Present
Senior Insurance Adjuster
Developed and integrated claims management guidelines, boosting claim resolution rate by 20%
Procured and managed contracts worth $2M through effective insurance adjusting practices
Employed catastrophe insurance methods, leading to the reduction of claim resolution time by 15%
Trained 20+ new hires on property claims procedures, leading to a 13% reduction in procedural errors
Leveraged Xactimate for claim investigation, contributing to a 20% increase in recovery from fraudulent claims
Resume Worded August 2014 - December 2016
Insurance Adjuster
Managed insurance claims, resulting in an improvement of claim resolution time by 18%
Collaborated on creating a unique claim investigation process, reducing fraudulent property claims by 15%
Ensured complete understanding of property & casualty insurance policy for clients, leading to a 10% reduction in disputes
State Farm June 2011 - July 2014
Claims Analyst
Assisted in the management of $1M worth of property claims, enhancing adjustment efficiency by 10%
Reduced claims handling errors by ensuring meticulous attention to details, resulting in a 7% decrease in erroneous filings
EDUCATION
Resume Worded University August 2010 - July 2012
Master of Business Administration with Specialization in Insurance
Thesis: Evaluating the Impact of Claims Management on Customer Retention
Resume Worded Institute September 2006 - June 2010
Bachelor of Arts in Business Administration - Insurance
Maintained GPA above 3.5
Elected student representative for course curriculum committee
SKILLS
Insurance Adjusting: Property Insurance, Casualty Insurance, Workers' Compensation, Specialty Lines, Large Loss Claims
Tools & Software: Risk management software (RiskConsole, RiskMaster), Microsoft Office suite, Claim Processing Software
Regulations & Compliance: Federal Insurance Regulations, Accident & Health Insurance Laws, Claims Settlement Practices Act
Additional Skills: Negotiation, Customer Service, Damage Inspection & Assessment
OTHER
Certifications: Chartered Property Casualty Underwriter (2016), Associate in Claims (2011)
Professional Development: Regular participant in industry seminars hosted by the National Association of Insurance Adjusters
Volunteer Experience: Claim Handler for a local nonprofit's annual insurance needs (2011 - Present)
Hobbies & Interests: An avid reader into the history of the insurance industry

How do I add skills to a Claims Adjuster resume?

1
Review the job posting closely.

Go through the Claims Adjuster posting you're applying to, and identify hard skills the company is looking for. For example, skills like Commercial Insurance, Claims Management and Liability are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Property & Casualty Insurance and Insurance.

Add other common skills from your industry - such as General Insurance, Claim Investigation and Claims Handling - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Claims Resolution, Underwriting and Reinsurance - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Use the exact job title.

Try to add the exact job title, Claims Adjuster, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Claims Adjuster Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Claims Adjuster job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Claims Adjuster Skills and Keywords to Include On Your Resume

Claims Adjuster Soft Skills

Here are common soft skills that appear on Claims Adjuster job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Resume Skills and Keywords from Related Jobs

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

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Claims Adjuster Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Insurance Claims Manager


Resume Example
Entry Level Claims Adjuster


Resume Example
Professional


Resume Example
Highlights (Free)


Resume Example
Modern Two-Column


Resume Example
Clean Modern


Browse Skills from Similar Jobs

Frequently Asked Questions

What hard skills should you include on a Claims Adjuster resume?

Some effective Claims Adjuster skills you can add to your resume include:

  • Insurance
  • Claims Management
  • Claims Handling
  • General Insurance
  • Property & Casualty Insurance
  • Liability
  • Claim Investigation
  • Commercial Insurance

How do resume skills compare between an Automotive Claims Adjuster and a Property Claims Adjuster?

Popular skills we often see on resumes for Automotive Claims Adjuster positions include:

  • Auto Claims
  • Insurance
  • Claims Handling
  • Claims Management
  • Property & Casualty Insurance
  • Insurance Claims
  • Liability
  • Insurance Adjusting

In comparison, skills we see on Property Claims Adjuster resumes include:

  • Property Claims
  • Xactimate
  • Adjusters
  • Legal Liability
  • Catastrophe Insurance

What are good resume skills to include for different Claims Adjuster roles and job titles?

Depending on the specific role you apply to, you may need to emphasize different skill sets. Here are a few examples:

  • Property Claims Adjuster: Property Claims, Xactimate, Property & Casualty Insurance, Property Damage and Claims Handling
  • Automotive Claims Adjuster: Auto Claims, Insurance, Claims Management, Insurance Claims and Liability
  • Casualty Claims Adjuster: Casualty Claims, Casualty Insurance, Claim Investigation, General Insurance and Commercial Insurance

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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