Claims Team Manager

Claims Team Manager Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Claims Team Manager job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Property & Casualty Insurance
  • Claims Management
  • Liability
  • Insurance
  • General Insurance
  • Commercial Insurance
  • Casualty Insurance
  • Property Damage
  • Claim Investigation
  • Auto Claims
  • Legal Liability
  • Claims Handling
  • Litigation Management
  • Subrogation
  • Insurance Claims
  • Chartered Property Casualty Underwriter (CPCU)
  • Property Claims
  • Claims Resolution
  • Liability Analysis
  • Underwriting
  •   Show full list

Resume Skills: Insurance Software

  • Guidewire ClaimsCenter
  • Applied Systems Epic
  • Vertafore AMS360
  • EZLynx
  • MS Office
  • MS Excel
  • SAP
  • Claims Management System

Resume Skills: Technical Tools

  • MS Office Suite
  • CRM Systems
  • SQL
  • Tableau

Resume Skills: Legislation

  • Familiarity with Property & Casualty Insurance Laws
  • Federal & State Insurance Regulations

Resume Skills: Languages

  • English
  • Spanish

Resume Skills: Claim Handling

  • Claims Investigation
  • Claim Evaluation
  • Risk Assessment
  • Negotiation
  • Settlements
  • Regulatory Compliance

Resume Skills: Business Acumen

  • Project Management
  • Operational Efficiency
  • Team Management
  • Strategic Planning
  • Performance Evaluation
  • Budgeting

Resume Skills: Risk Assessment

  • Risk Analysis
  • Financial Risk
  • Operational Risk
  • Risk Modelling
  • Risk Identification
  • Fraud Detection

Resume Skills: Claims Management

  • Claims Handling
  • Claims Resolution
  • Property & Casualty Insurance Claims
  • Health Insurance Claims
  • Life Insurance Claims
  • Auto Insurance Claims

Resume Skills: Software Usage

  • Microsoft Office Suite
  • Claims Handling Software
  • Report Writing Software
  • Data Analysis Software
  • SQL Database
  • CRM Systems

Resume Skills: Regulatory Compliance

  • Insurance Laws
  • Financial Regulations
  • Policy Compliance
  • Compliance Auditing
  • Regulatory Reporting
  • Anti-Fraud Compliance
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Sample Claims Team Manager Resume: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Claims Team Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Liberty Mutual Insurance August 2011 - November 2014
Insurance Claims Assistant
Managed the processing of 600+ general insurance claims monthly while maintaining 100% accuracy.
Facilitated quick claims resolution by verifying and updating the claim-related documents which resulted in a 15% increase in customer satisfaction.
Handled calls and inquiries related to property damage claims, and reduced response time by 35%.
MetLife December 2014 - May 2017
Sr. Insurance Claims Analyst
Decreased the turnaround time of motor auto claims by 30% by leveraging technology to automate repetitive processes.
Instrumental in executing commercial insurance policies for 100+ clients, resulting in an annual premium increase of 20%.
Improved claims investigation techniques and trained 10+ juniors in legal liability, leading to a 15% reduction of cases pending litigations.
Coached.com June 2017 - Present
Claims Team Manager
Streamlined the claims handling process, reducing the average time to resolve claims from 30 days to 22, improving customer satisfaction rates by 45%.
Implemented a new claim investigation process which led to the identification of fraudulent claims, achieving a cost saving of $500k annually.
Developed 10+ members of my team by providing training on underwriting and liability analysis, leading to a 20% increase in team efficiency.
Proactively managed litigation and subrogation, resulting in a reduction of legal liability by $2M in 2020.
Directed a 50% reduction in outstanding property & casualty insurance claims through improved claims resolution strategies.
EDUCATION
Resume Worded Institute May 2011
Chartered Insurance Professional (CIP) Certification
Successfully completed course as part time while working full time
Resume Worded University June 2010
Bachelor of Business Administration - Finance
Graduated with distinction, ranked in top 10% of the class
SKILLS
Insurance Software: MS Office (Expert), MS Excel (Expert), SAP (Proficient), Claims Management System (Expert)
Claim Handling: Claims Investigation, Claim Evaluation, Risk Assessment, Negotiation, Settlements, Regulatory Compliance
Business Acumen: Project Management, Operational Efficiency, Team Management, Strategic Planning, Performance Evaluation, Budgeting
OTHER
Certifications: Associate in Claims (AIC) - Institutes, Associate in Management (AIM) - Institutes
Leadership & Volunteering: Meal on Wheels Volunteer, Junior Achievement Guest Speaker
Awards: Employee of the Month - Liberty Mutual Insurance, Top Performer - MetLife
Professional Development: Attended Annual Insurance Professional Summit (2018, 2019, 2020), Participated in Leadership and Team Management Seminar (2018)
Your Name
Claims Service Leader
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Geico June 2011 - March 2014
Claims Specialist
Contributed to a 20% increase in customer retention rates by ensuring efficient resolution of property claims.
Performed liability analysis of 300+ auto insurance claims per year, increasing claims accuracy by 15%.
Participated in high-profile litigation management cases, resulting in a 98% victory rate for our clients.
Farmers Insurance April 2014 - January 2018
Commercial Claims Adjuster
Processed and resolved 800+ diverse commercial insurance claims with a focus on accuracy and timeliness.
Enhanced claims resolution effectiveness by applying advanced underwriting techniques, resulting in an annual savings of 25% in claim-related expenses.
Played a pivotal role in conducting claim investigations leading to a 15% reduction in fraudulent case filings.
Resume Worded February 2018 - Present
Claims Service Leader
Led a team of 15 and reduced average claim resolution time by 10 days, improving customer service efficiency by 25%.
Applied innovative strategies in claims handling, achieving 35% reduction in cost overruns.
Provided comprehensive training on Chartered Property Casualty Underwriter (CPCU) techniques and Casualty Insurance, resulting in 30% improvement in risk assessments.
Successfully maintained a lawsuit win-rate of over 85% by conducting thorough claim investigations.
Reduced the company's legal liability by 40% by ensuring compliance with claims management best practices.
EDUCATION
Resume Worded University December 2010
Master of Business Administration - Insurance & Risk Management
Recipient of the Outstanding Thesis Award
Resume Worded University May 2006
Bachelor of Business Management - Insurance
Specialized classes in Claims and Risk Management
Graduated with Magna Cum Laude honors
SKILLS
Insurance Software: Guidewire ClaimsCenter, Applied Systems Epic, Vertafore AMS360, EZLynx
Technical Tools: MS Office Suite (Advanced), CRM Systems, SQL (Proficient), Tableau
Legislation: Familiarity with Property & Casualty Insurance Laws, Federal & State Insurance Regulations
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Chartered Property Casualty Underwriter (CPCU), Associate in Claims (AIC)
Leadership & Volunteering: Volunteer at City Homeless Shelter, Rotary Club Member
Projects: Worked on a team to implement a streamlined claims processing system saving the company $1M annually
Awards: Employee of the Year (2017, 2021), Top Performing Claims Adjuster Nationwide (2015)
Your Name
Manager, Claims Handling
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com May 2009 - October 2012
Claims Analyst
Processed and resolved 500+ general insurance claims each month while maintaining a customer satisfaction score of 90%.
Participated in training sessions on underwriting and liability analysis, improving claims accuracy by 15%.
Reduced customer waiting time by 20% by proactively responding to inquiries related to property damage claims.
Allstate Insurance Company November 2012 - December 2015
Assistant Manager, Claims
Assisted in managing a team of 15, handling 300 auto claims per month, and increased claims processing speed by 35%.
Successfully coordinated with agents to upsell general insurance products, resulting in a 20% increase in annual premiums.
Streamlined the claims investigation process which led to a 15% reduction in fraudulent insurance claims.
Resume Worded January 2016 - Present
Manager, Claims Handling
Revolutionized the claims resolution process which resulted in a 40% decrease in overall processing time and increased customer satisfaction by 30%.
Managed a diverse team of 25 and ensured competent handling and resolution of property and casualty insurance claims.
Mitigated the policy cancellation rate by 20% through timely claim resolution.
Saved up to $1.5M in legal expenses annually by implementing robust litigation and subrogation strategies.
Secured 500+ insurance claims amounting to over $5M through tactful handling and resolution.
EDUCATION
Resume Worded Institute February 2014
Certified Insurance Professional (CIP)
Obtained certification while working full-time
Resume Worded University May 2009
Bachelor of Business Administration - Insurance and Risk Management
Graduated with Honors
Active participant in claim settlement workshops and real-world case studies
SKILLS
Risk Assessment: Risk Analysis, Financial Risk, Operational Risk, Risk Modelling, Risk Identification, Fraud Detection
Claims Management: Claims Handling, Claims Resolution, Property & Casualty Insurance Claims, Health Insurance Claims, Life Insurance Claims, Auto Insurance Claims
Software Usage: Microsoft Office Suite (Advanced), Claims Handling Software (Advanced), Report Writing Software (Advanced), Data Analysis Software, SQL Database (Intermediate), CRM Systems (Intermediate)
Regulatory Compliance: Insurance Laws, Financial Regulations, Policy Compliance, Compliance Auditing, Regulatory Reporting, Anti-Fraud Compliance
OTHER
Awards & Recognition: Performance Excellence Award at Resume Worded (2019), Top Performer at Allstate Insurance (2013, 2014)
Continuing Education: Currently pursuing Associate in Claims (AIC) designation
Professional Affiliations: Member, Chartered Insurance Professionals Society (CIPS) since 2015
Volunteering Experience: Volunteer at local community insurance awareness programs

Compare Your Resume To These Claims Team Manager Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

How do I add skills to a Claims Team Manager resume?

1
Review the job posting closely.

Go through the Claims Team Manager posting you're applying to, and identify hard skills the company is looking for. For example, skills like Claims Management, Commercial Insurance and Casualty Insurance are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like General Insurance and Property & Casualty Insurance.

Add other common skills from your industry - such as Liability, Insurance and Property Damage - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Chartered Property Casualty Underwriter (CPCU), Claim Investigation and Property Claims - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Show examples of where you trained people.

On Claims Team Manager resumes, you should give specific accomplishments that involve you training others, whether that's in your team or other stakeholders.

5
Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Claims Team Manager resume, so try to include any examples of where you led a project or managed other people.

6
Use the exact job title.

Try to add the exact job title, Claims Team Manager, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Claims Team Manager Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Claims Team Manager job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Claims Team Manager Skills and Keywords to Include On Your Resume

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Claims Team Manager Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Insurance Claims Manager


Resume Example
Entry Level Claims Adjuster


Resume Example
Professional


Resume Example
Highlights (Free)


Resume Example
Modern Two-Column


Resume Example
Clean Modern


Browse Skills from Similar Jobs

Frequently Asked Questions

What skills should you put on a Claims Team Manager resume?

Here are some of the most popular skills we see on Claims Team Manager resumes:

  • Property & Casualty Insurance
  • Claims Management
  • Liability
  • Insurance
  • General Insurance
  • Commercial Insurance
  • Casualty Insurance
  • Property Damage

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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